Burke Decor

I ordered 2 items online - a soap dispenser and a mug. I was super excited, as I just moved and was eager to decorate my place. It took 10 days for one of the items to ship. Another week to get here.. Second item I got charged for never arriver, never received an email about it. I am assuming it just got forgotten. Called customer service today to ask about it and even though I was told it will be resolved..girl on the phone did not bother to introduce herself or acknowledge any responsibility on behalf of the company. Very disappointing customer service and overall experience.