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Burlington

1830 N Route 130, Burlington, New Jersey, United States, 08016-3017

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Burlington Reviews (%countItem)

Bought dress pants. Fitting room was closed. I had to try them on at home. They told me I had 30 days to return them. I returned in less than 2 weeks and they do not do ANY exchanges. You must return the item and then purchase the new item. Therefore the dress pants that I purchased half off now cost me full price but had to get them to match the suit coat. Called cooperate and they said they can’t do anything. I understand CDC requires fitting rooms to be closed so the store SHOULD make exceptions to the return policy to allow same item to be exchanged for a different size. WILL SHOP ELSEWHERE.

I ordered some pants and now my card is being charged a second time for an order from March 3rd its is March 27th I didnt even save my info on there there website is down due to the virus so how could I have placed an order today this is so inconvenient especial now

Had a coat ordeded thru the app and have it delivered. Waited and Waited to coat. My husband gets and email that the coat was delievered, TO THE WRONG ADDRESS. No evidence that it was delieved on my Ring doorbell. Called and basically they could not find my order. WHATEVER!!! Whoever emailed me got really a piece of my mind. Still wouldn't help me could not get a PICTURE of where the package was delivered because it was proven that it was ordered to me. NOPE!!! Asked when my another coat was going to be shipped and they don't oder another coat when it has be proven it has delivered. I couldn't believe it. I'm taking my business elesewere.

My wife bought me a coat on the site almost two months ago and we returned it the following day through a mail service and followed all required return instructions of Burlington. We followed tracking by the carrier and the coat was affirmatively returned to the warehouse. After numerous failed attempts to get any thorough assistance from customer service, we were able to get temporary assistance but they are adamantly denying that they received the return and that they have no record that we’ve communicated with any representative. We are frustrated by the lack of professional communication and absence of honest solution standards and more upset that my wife cannot get her hard-earned money back.

Ordered 2 items for Christmas gifts. Order # *** The tracking said delivered and I have not received my order. Customer service said call the police... Are you kidding me? Why would I have to call the police? I used a gift card that I received as a gift.... Now Im out of my gift and 2 gifts for family. Very upset . I want my order or my gift card back

I purchased a hand bag from them that broke when I got it home. I contacted customer support who told me that because it was "worn" I could not return it. I used the word "wore" to describe that I used the strap to pick the purse up when it broke and because of that single word they absolutely refused to help me what so ever. They will do anything they can to stop you from returning an item. Absolutely unacceptable! It's in BRAND NEW condition!

I ordered a coat from burlingtons website on 11-21-19, on 11-23-19 they sent me an email cancelling it. They cleared my account at burlington but they did not send the cancellation notice to my credit card company so it is still pending. Now it is 12-11-19 and burlington has so far refused to send the cancellation notice to my credit company. As of today it is still pending. I always thought burlington was a better company than that. I would never recommend burlinton to anyone ever! A tripple F rating!!!

Worst online shopping get wrong packages delivered and won't refund your money even after you tell them you cannot get to FedEx to return their wrong packages they sent you and they won't refund your money or gift cards

I have two issues. Last December, I returned a pair of tennis shoed to a store in Pasadena Texas and I was given a give certificate because it was over thirty day. later during the month I went to make a purchase on the I-10 east freeway store in Houston, when I present the card to the clerk, there was no credit on the card. The clerk researched the card, but she indicated that there was no money on there. Apparently, they issue me an empty card without the return funds of $34.00. I called customer service, they told me that they would issue me a credit , but unfortunately, it has been almost a year and I have not received any credit from them.
The second issue is I signed up for their loyalty program last month. I bought a pair of running shoes for $48.00. I returned it to the store on I-10 east freeway in Houston and they refused to issue me cash back. When I am a loyalty member. SO, it seems like their program is fraudulent because I returned the item within the 45 day period and they still refused to issue me my credit back to my credit card. I also bought a pair of kids shoes for $16.90 last month, I returned it to their store in Humble on FM1960 again, they refuse to issue me my money back though it was between the specified time allowed of 45 days. what time of program is this? This is pitiful and outrageous.

I recently worked for Burlington's after being railroaded and unfairly terminated for going to corporate , Managers Andrew and Megan then took my belongings off layaway. I went in yesterday to get my refund because I no longer wanted to spend my money with a company with shady business practices only to find out there was "no record" of my layaway. Even though my bank statements says otherwise. Managers Andrew and Megan also went as far as stating to Manager Fred (who has been trying to get to the bottom of this issue) that I NEVER had the layaway and that they personally "removed" a old layaway of mine. Which is a lie, I personally help the cashier bag and number my layaway. But those two, Andrew and Megan are compulsive liars and that has been proven between phone recordings, emails and text messages.

While investigating this matter I also found fraud transactions from Burlington's onto my debit card that Burlington's also didn't have a "record" of.

On July 28th, 2019
12:14pm - $25.80
12:17pm- $24.37
9:36pm- $29.48
9:39pm- $7.82

August 2, 2019
6:03pm- $14.52
6:05pm- $17.51
10:01pm- $27.81
10:03pm- $25.49
10:15pm- $25.49

My wife and I bought a few hundred dollars worth of clothes from Burlington over the holidays. My wife made the purchases as gifts for the Holidays and took off Burlington's price sticker but kept original tags and receipts for the clothes. We tried to exchange/return the items that did not fit only to be told we couldn't. I asked the manager to show me a policy that stated that clothes needed original price sticker. I was denied returning my items and now I am stuck with clothes that doesn't fit.

I purchased a coat from Burlington Coat Factory and received the wrong size in the mail. The payment for the merchandise was paid through ***. I reviewed the process on how to return the coat from ***'s website and it stated to work directly with the store or merchant from which the item was purchased. I went to Burlington Coat factory on Dec 8, 2018 in the evening and waiting a long period of time to be told by the manager and an a employee that the coat has to be return through ***. The coat had all the tags and I all the documentation from *** that showed the coat was purchased through them. IF the store doesn't accept things bought through ***, which is a safe way of purchasing an item why do they allow *** as a payment. I still have to pay for the coat, and *** website site still states check the store's website for a return policy, or contact the store's customer service team, which was very unhelpful.

The order was made online was set to deliver on Nov 30th. Never did receive my order . Contacted Burlington coat factory and mentioned that and the representative said to contact my financial institution, ***. I contacted them in which they told me to contact Burlington. Burlington said to contact *** to file a dispute. So I did that and now *** sent me an email telling me that the seller, Burlington has not responded to the email. So I contacted Burlington AGAIN only for them to tell me to contact ***. All of this back and forth for ONLY $37.69. I'm fed up!

On Monday, I called the regional Burlington store in Mobile, AL to ensure my husband would be able to return an online order I had purchased on my credit card. The clerk stated he would be able to receive the refund as long as he brought the receipt. The drive to this store is 1 hr and 30 min round trip. My husband traveled over there today, and they informed him they would not issue the refund unless he had the original card with him. This was not the same information they provided on Monday. As noted, the clerk stated all he would need is the receipt. Now, I have to additionally travel the 1 hr and 30 min trip to receive a refund for this item. The manager was unable to resolve. This has cost our family a large amount of grief, time and money to try to resolve.
Furthermore, several of us have tried to call corporate about this issue. No one is answering the phones in customer service. Several of us called several times and waited longer than 30 minutes each, never speaking with a human being. Finally, I chose a different option on the automated system, and spoke to a live person, requesting to speak to the manager of customer service. At first, she told me no I couldn't. Then she said he wasn't in. Next, she cut me off while I was speaking and transferred me to Sam G, who I assume is customer service manager. I left a message with him. We are still unable to resolve the issue because no one at Burlington is answering their phone system, and they don't provide any contact information online for upper management. They are not providing the services they promise, so we are moving forward to issue a formal complaint and plan to contact other consumer financial protections agencies as well.

I went to burlington to pay the remaining balance of 43.00 and take my layaway out and when I get there I am told that my stuff is missing and cannot be found!!!! I don’t understand as to how this happens right when I was almost done paying. & not only was it myself complaining about this but a few other customers. The supervisor Emily said she will contact me and yet she hadn’t done so.

I called customer service for help because I was having trouble placing a order, and the person name Renee that answers the phone at customer service was very rude and would put a supervisor on the phone when I asked for one. I emailed the corporate office three day's ago,and haven't heard anything from them since after being told someone would contacted me within two business days. This isn't the first time I contacted the corporate office about a problem in their company. Please help me solve my issuse.
Thank you

The store I visited was not listed. It was a new Burlington that just opened up at 4520 Mitchellville Road, Bowie, MD. My experience was unbelievable. His name is Olan but the receipt says A Myself and other customers were shocked by his behavior. When I questioned him regarding the transactions he stated be quiet and let him do his job 2 or 3 times. I spent over $500.00. He touched each piece of merchandise approx 4-6 times and it looked as though he placed some on floor. He stated I could not take cart outside (which I understood) so he told me to place the cart by the door and get my car. It took him approx 5 min to come by the cart. I did not want anyone to walk out with my merchandise. He was upset that I would not get my car. I had to park, turn my car off and come inside to get him. I had approx 5 Huge heavy bags. I asked if he could help me. He said NO! I explained they were heavy and back problems. He told me to do it myself. I asked for a manager and he said there is no one and that he was the store manager. As I asked him another question he walked off. This is horrible customer service!! The Bowie location is very nice however my experience with Olan (receipt says Alagbe) was horribles

I visited the Buford Hwy store on 11/17/2018 to purchase two gift cards as well as multiple other items. I waited in a long line, as they always have, and was finally at the cash register where I purchased $122.08 worth of merchandise. $50 of which was for two $25 gift cards. I used my debit card and after the payment went through I was told the gift cards were not authorized. The cashier had me chose two other gift cards. This happened a few other times. The cashier was trying all types of cards to get me my gift cards. Two other floor attendants tried to help to no avail. I was told the gift cards were defective so I asked for a refund on the two gift cards. I was handed $25 in cash for one gift card, but then was told one card did authorize... This went on for almost an hour. And the lines were still long. I had my baby with me as well who was starting to get fussy. I was told they'd have to start me all over as they could not figure out which card authorized... But then a floor attendant said I didn't have to start all over and that I'd receive a $25 credit on my card within 5 business days. The total should of gone through at 97.08, but went through for the whole amount. I was not given any proof that I'd receive a credit nor have I gotten one. The store is complete chaos and even the poor cashier had trouble getting manager assistance. They were too busy doing nothing then actually helping. You say the cards are defective? Why aren't you pulling them from the shelves? Instead of looking around acting like you're actually working when it's obvious you are not. I want my $25 refund.

After spending 254.59 my wife went back to return her boots (22.99)for different size with receipt and the clerk couldn’t find the right code .so the manager came over to help and said there’s something wrong or you didn’t pay for them . She said she’ll be right back . We waited and waited and waiting.then security came out and we were sure by then they thought we stole them ???? after waiting for 20 minutes she came back and said it’s all right now I found the right code. I said why didn’t you be honest with us and just tell us he put the wrong code in ? You thought we stole them didn’t you?and no sorry no can I take some money off . I don’t think we’ll ever shop there again !!!!!!! Because of a code didn’t ring up right. I asked her don’t you think you should refund us for the trouble and inconvenience and she wouldn’t even look up.

I purchased shoes that looked a little dirty from being tried on, up on further inspection...the shoes are actually scraped and worn. I have less than perfect vision, and this was pointed out by a friend that I was showing them to on the subway. I contacted customer service and emailed pictures. I have not received a response. Also, an online order was miscalculated and I was over charged. I reached out to customer service which is terrible and time. Consuming. I spoke with a representative named Andrew, and a female who had insinuated that I saw that they were used beforeI purchased them...I reiterated that they just looked dirty to me, but she continued to seemingly blame me for their unsanitary practice of reselling used items as new. Customer service asks the same questions 3
-4 times, and doesn't resolve issues. I believe this is their tactic to exhaust customers and get them to go away. Please help. I'd like to return the shoes for a full refund, and receive a refund for the overcharge from my online order.

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Address: 1830 N Route 130, Burlington, New Jersey, United States, 08016-3017

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This website was reported to be associated with Burlington.


This website was reported to be associated with Burlington.




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