Burlington

Called orange, ct location so that store associate can see if my size was in stock told me to come in state just had bad storm and felt he wasnt assisting me

Order Number: *** Item *** for an egift card for $150.00 was emailed and received.
Item *** for egift card for $100.00 was emailed, but was not received due to incorrect email address ***.

I didn't realize I added in the wrong email address as when you review the order online, it doesn't display the email address.
After I saw the email was not received I attempted to cancel the order, which isn't possible and then tried to contact someone. I was only able to sent an email. See request number: ***.

I needed to get the egift card delivered ASAP so I tried it again thinking that my order would be canceled since it wasn't received. Again because of this tricky email address I typed it in again wrong and again thinking it would be canceled I again created another order that finally went through.

Order Number: *** Item *** for egift card for $100.00 was emailed, but not received due to incorrect email address ***.

Then I get an email response back stating it can't be canceled and will be shipped out. I feel I should be refunded the $200 as they weren't received via email (egift card) as expected and that I didn't have an option to review my order prior to checking out. BTW - I've already put a stop on one of the $100 charges on my credit card, but couldn't one the other $100.

I purchased a jacket from Burlington Coat Factory and decided that since it was not my size that I wanted to return the jacket for a full refund. Burlington told me to ship the jacket back at my cost or have it returned to sender. I had the jacket returned to sender and they have received the jacket because I called almost two weeks ago to confirm it. She told me that it would be about five working days and that I would receive my refund. I am still waiting after almost a full three weeks. I've had refunds from other stores that didn't take nearly this long. When I tried to call the store someone took the phone off the line, and it continuously rings busy so they don't answer. This is the worst customer service ever and I will purchase from them again. All I want is my refund back of $63.91. My order number is

I have multiple layaways at this store that I'm trying to payoff but the clerks tell me my layaway is at another location. I was sent to numerous locations and the store managers all confirmed the layaways are all at store 215 which is located at *** as of today October 30, 2018 I have two active layaways and one layaway that expired in the month of September. I tried to get the store credit for the expired layaway but the store clerk tell me the layaway wasn't located in the store.

Yes I bought a coat from there and the zipper thing fell off I only had this coat for 10 months I am mad I spend money to buy a coat that would last night be junk then threw it away it is a 3x men's coat camo Gray and Black called a Machine Push The Limit I would like too either get some kind of refund back but here policy is in 30 days or another coat that is better.

I spoke to a representative today from Burlington who said the store manager for the store would call me back this week. I still want to put in a complaint for the issues encountered from a recent visit on Saturday, 10/06/18. I, my daughter and grand-daughter went to return clothing that was given to my grand-daughter as a birthday gift. There were 3 items of clothing. The ONLY thing the store took back was some bibs which costs all of $2.99. The other two items they would not take back or even offer a gift card because there was NOT a store tag on the items. First merchant EVER to do this mess. They asked for the purchaser’s phone number which they could not pull up. I then asked to speak to a manager and some woman named Diane came to the front. She was no help either and gave me the same spill. When I asked for the corporate number she tried to bring up the merchandise again. I rarely go to Burlington because of this chaos a person has to go through to bring stuff back and their layaway policy is a mess too. My daughter HATES the store and I understand why. We will NOT be back and will give the clothing items to

I placed an order with Burlington on 10/3/18. The site stated my delivery would come on Saturday. I was home ALL DAY on Saturday and never received a delivery. Order number *** total is 102.65. There was not a signature required for a delivery over 100. There is no proof of delivery. The delivery states it was left by a "front door" I do not have just a front door. My home has a porch. The only way to get to the front door. I was told by Burlington customer service today when I called them that I would have to DISPUTE THE CHARGE IN ORDER TO RECEIVE MY FUNDS BACK. And if I "still wanted" THE MERCHANDISE I PAID FOR, I would have to reorder it. Items I ordered are no longer available. No solutions or further assistance was offered to me. I am to handle the problems created BY BURLINGTON.

My mother and I had to deal with a rude discourteous customer service cashier-an older woman with purple hair who was at register 12 today (3:30pm) @ *** New York, NY 10010

I visited this store yesterday. I was waiting in line to be checked out. The line was long and I was the last person standing. Suddenly I noticed a man entered cashier area from office his name is adam. There are total over 5 registers but only 4 were being used and 2 staff memeber were randomily roaming behind regusters. Adam whispered to them and they openeded up. Upon entering he gave me a very dirty look. And later he picked up a bottle of fanta and came and stood behind me a really close distance like literly 2 inches beside me. I felt very uncomfortable and moved up a little. Few seconds later I noticed he disappeared and noticed him end the end of the line on the other side keep looking at me. He smelled horrible like he had been drinking and not had any sleep. Hair messy and dirty mouth smell. When it was my turn both ladies turned there light off and walked away. One name Resha. I quitely showed her my item while adam stood there coulndt stop smilling and they ignored me and walked away. When I was leaving I asked for the manager and it was adam. When I asked him wether all custoners were trested equally at this store. Completely aware of all that happened he favored Resha and said thst she is a supervisor and has to help cashiers. My question is then why did she open a register at all to help other custoners in line? And why were they even have to be asked to open all registers when the line was reaching its max. He gave me look that no one has ever have and looked at me up and down like the type what are you made up of. I was the only colored customer in the line. With out any worry or sorry he turned his back to me and ignored me. No one helped me I had to wait until somone called me. I expressed to him now I understood why his cashiers and supervisor was like this because he is hinse hinting if he trested everybody with equal respect hs staff will follow. He turned around and told me "sir ive applogized to you 3 times already". Not ones he applogized.

Burlington refuses to give me a gift card for a completed
Layaway! Their policies states that I’m entitled to it! They
want to reduce my purchase! They also claim that they don’t know how to contact their
that don’t have any names of persons in their Corporate Office. Burlington is changing their policies to what they want it to be! But it is not what the in store policy or on line policies state in writing!

Order#*** they said my order was delivered but it wasn't and I been calling everyday and they keep giving me the run around about a replacement or my refund and I don't think that is right but I will never do business with them ever again the customer services is very unprofessional and rude

I made a huge purchase at Burlington a little before Christmas 2017. My wife has serious health issues and she just can't try all clothes at the store fitting room. So we buy even when she is not totally sure it will fit. She tries them at home, with more time, and then we return if something did not fit. On that winter, she got very sick and took longer to try the clothes. Moreover there were several days when the inclement weather made everyone stay at home (very slippery and dangerous roads). I went to return the clothes only some days after the return period, but Burlington did not accept the return. I tried to explain the situation, but I was told to call Customer Service. After several tries, I could finally talk to Customer Service but I was told to call the store. Nobody really cared about it. I opened a ticket (***) and got an email saying that someone would contact me in 48 hours, but nobody never called me. Strangely, they did not accept the return but they said they could give back (on a store gift card) the current price of the clothes (which were well below the price I paid - prices only go down at Burlington!). I was not heard, I was disrespected by store people who just hang up the phone while I tried to explain the situation, and ignored by Customer Service who didn't help at all and gave no feedback at all to my ticket.

Hello, I purchased a crib from Burlington Coat Facotry’s website. This purchase was made on May 10th, 2018 for $278.18 using Burlington gift cards we bought to avoid putting oir credit/debit cards online. The Burlington website informed us that the item usually takes three days to be processed and shipped and then another 5 to 8 days to for shipping. Understanding that these dates may be somewhat speculating I assumed to receive the crib around the beginning of June. The email confirmation for the order stated that another email with tracking information would be sent. After two weeks of no other email or information I emailed Burlington. After about a week I received an email back informing me that they were contacting Westwood baby, the company who is suppose to ship the item. After another week I called Burlington to ask if there was any update and was told there was not. After another week I contacted them again, still no information on if the crib was shipped yet. I also contacted *** who gave me no information as well. I decided to cancel the order with Burlington. When I did this I was informed by the representative I called that ***, the same company who had not been communicating with Burlington, is responsible for approving out refund, which we would like back some other way than gift cards since the money we have for the cribust be spent elsewhere since the Burlington physical location was never in stock of the crib either. Now, it has been about a month and a half, we still have no crib, no information about the refund, which we called again today to inquire about the time frame, and no money for a crib. Our baby is due next month. I just want my money back and an apology from both companies for the issues.

I had a layaway with Burlington Coat Factory. At the time of creating my layaway, they failed to tell me that I could only get back a gift card for returned items. Had I known this I would have never done the layaway. Anyway, I picked up my layaway with cash, a debit card.and a credit card. At that same instant I returned some items off the layaway, because I found the same things cheaper somewhere else. They told me I could only get a gift card back on the items I returned. My understanding was as long as I had a receipt and within 30 days after I picked up my layaway, I could get my cash back. According to the store manager, I couldnt get cash back, only a gift card because it was a Layaway. On the back of the receipt, to my understanding as long as it was a completed layaway, to which I paid in full with cash and a credit card and it was within 30 days of a completed layaway. Anywhere else as long as you have a receipt for the merchandise, which I did and it is within the 30 days.

Today I went in to Burlington to use a voucher I received from the Michigan Department of Health and Human Services. My children we're recently returned from state care. I was asking questions about clothing and sizes since I never used one of these. I called my wife and was taking pictures of coats trying to get her opinion. I was looking in my pocket for the voucher when I was approached by the store manager and was asked to leave. I asked what had I done numerous times and I also asked for management. I was told nothing but was abruptly escorted to the door and was put out. Embarrassed and shocked I had to call the store just to find out what I had done wrong. I was told by the store manager that I was suspected of foul play and hung up on. I felt racially profiled and discriminated against being a young black man. I was not asked about my voucher nor was I asked for proof that I was there to shop and not steal. I was doing what other shoppers were doing. I was treated unfairly and I still have my voucher and my son's still don't have their clothing.

So I order a pair of shoes in camel color size7.5 and they sent me a black pair in a size 11, I contacted Burlington and they sent me a return label(through my email) after I printed it out I called them and they said to place the label on the box and take it to my local post office, much to my surprise the post office charged me $10.15 to ship back their mistake. I call them when I got home to tell them I wanted my shipping expense refunded. I waited 24 hrs for a response only to find out they will not refund my shipping because I didn't drive their mistake 45 miles from my house to a *** location after they told me to take it to my local post office! Burlington has really bad service!

I was trying to return an item but the staff refused arbitrary not based on the return policy. I felt the staff was discourteous and unnecessarily aggressive. The staffs name tags were *** and ***. Attatched is a receipt and a photo of the item.

My son purchased 2 items, wrong size, Christmas gift. I had no receipt(obviously). Went to returns area, was told that I needed a receipt. Returned following week with receipt only to be told that it's not readable and would need to come back when fella from loss/prevention is available. 3rd trip 80 miles round trip each time, he isn't available. Staff calls *** (mgr) to see when he will be in no response. I call the following week to see if loss guy is working. *** answers phone. I explain situation. He informs me that all staff needed to do was scan tag, it would show that it is in store. I said it be a good idea to train all staff. I asked if *** if he would be available following day. 4 th trip now, he said yes. I showed up an hour after his shift started, only to be told that he was on vacation. I notified. Corporate customer service. Not happy! Want to return items. Get money back n take my business elsewhere!!!!

January 2018 - I purchased a pair of Taupe 8.5 Boots from the Cincinnati, Ohio (Ridge) store. Couldn't find my original receipt but gave phone number with purchase. Went to wear the boots and had 2 left boots. Went back to store for an exchange and was denied due to no receipt. The boots have never been worn and tag still on boots. I have made several purchases with Burlington and been told to give my phone number for receipt purpose.
The rude store Manager (***) stated that she could not exchange the boots because people dumpster drive and try to return. I don't know about that but I was there a few days before which a cashier noticed me and I said can you look up my number in the system since I was just here a few days ago. Nothing came up with my number so I explained to the Manager maybe its something wrong with the phone number system. Than the RUDE Manager (***) said I should have checked the boots before I left...Seriously, that's what you train your staff/cashiers to do. Not the customer!
I asked for a cooperate number and she stated she was the highest level Management person.
If this is true, you should be ashamed to have someone like *** in Management for your Company & Brand.
She's vey rude and unprofessional to a customer that shops at the location on a regular bases and donate coats.

I paid off and picked up a lawaway in November 2017. The associate did not go over the items in my layaway upon me picking up to check for all of the items. I got home checked my items and found that 1 item was missing. I called immediately and was told to come back to the store. I arrived at the store, an associate checked the surveillance camera and gave the okay to the cashier to refund me for the item; $7.62. I asked for a gift card because I was specifically purchasing itemd for my unborn child and although it was a small amount, I wanted to make sure that money went to replace the lost baby item. I left the store satisfied. I went back to burlington in December of 2018 and put some items on layaway. I went in to once again pick up and pay so I decided to use the gift card I was previously given. The associate and manager told me the gift card had a 0 balance and they could not help me without my receipt. Of course I didn't have it. I reached out to customer service through email and eventually they recovered my reciept. I was told that the gift card was cashed out to me. I called on the phone and asked for them to check survielice to show proof of me never receiving cash and only the gift card. The rep reached out to the store and was told they do not have the surveillance from that far back. I asked the rep if they could check the associate cash balance to see if she was short $7.62 for that day. He reached out to the store and again I was told they didn't have the history of the csshiers register and they could not help me. I spoke to another rep who said she would email me my reciept and I would have to go in the store and talk to the store manager about the refund. I was told multiple times that associates do often load the gift cards incorrectly and I was still unable to recieve any customer service other than the reps being able to get a copy of my receipt