Butters-N-Bars

The products are amazing. I love the mango butter and jojoba oil. But the delivery service? It's a no for me. I wish the items shipped much faster, even in cases of priority mail. I get delays happen but I placed the order on 2/16/2017 and the tracking info update still says "Pre-Shipment Info Sent to USPS, USPS Awaiting Item". Ridiculous. I just want my money back if I am not going to receive the items.

I have been a loyal customer for years and never had a issue with this company until now. On February 3, 2017 I placed an order and paid for priority shipping so that my order could be received sooner. I was purchasing items for a gift. I received a conformation email that my order was received and should be shipped within 4 to 5 business days and that I would receive a tracking number once it was shipped. Several days passed I never received a tracking number nor did I receive my order. I contacted the company using the phone number listed on the website. This phone number was supposed to be for text messages only and the website promised an immediate response if contacted by text. I sent a message on February 14th stating my issues and I never received a response. I have sent a 2nd text message and still no response. I will be filing a complaint with the Revdex.com.I would like a full refund including the extra for priority shipping. I am extremely disappointed at the lack of customers service that I have received by this company and will not continue to do any further business with this company. Nor would I recommend anyone else to do business with this company. I understand mistakes being made and having confusion especially during a move but there is no reason to ignore your customers a simple reply and explanation for the situation can go a long way this is just simple customer service.

Same experience here as everyone (with the lack of response) except my package didn't come at all (and it was a gift so I really want it fast.) I ordered at the end of August. 9 days passed and no *functioning* tracking number nor response. And I too used the faulty email and called the number with no response. I let her know that I would be disputing it and still got no response, so I disputed it on PayPal and all the sudden I got an email a day later with the tracking number for shipment. Smh. It's crazy because I ordered from them in 2015 with no problem (tracking number and everything), but this time around was a total 180.

If she has to get rid of team members or has to hire someone to take over temporarily, she might want to consider that. It really totally irks my nerves when businesses just ignore their customers like that. No no, not coo at all. (P.S. They need to get their mobile site to be functional too.)

Review: I placed an order with Butters-n-Bars on 9/2/16. The funds were deducted from my account the same day. I received a confirmation letter the next day with an order number and a link to my order. On 9/9 (early morning), there is no information regarding the status of my order and no tracking number. I sent an e-mail to [redacted] requesting an update regarding the status of my order. The website states to give them up to 24 hours to respond. On 9/10 (late afternoon and over 24 hours later), there is no response to my inquiry. I send a 2nd e-mail requesting an update on the status of my order. On 9/12, no response received from this company. I sent a 3rd and final e-mail requesting an update on my order and advised them that is I didn't receive a response within 24 hours, I will put a claim for a refund with my bank and I will file a complaint with the Revdex.com. I received no response. I read about issues with this company on a couple of forums dating back several years (delivery, communication, etc..) I wish I had read those before placing my order. On the website it states order fulfillment will take 1-4 days, we are now on day 11 with no update whatsoever. If there was a delay, they should have let me know.Desired Settlement: I would like an update on my order and prompt delivery of the ordered products or a full refund.

Business

Response:

On Sat, Sep 24, 2016 at 1:27 PM, [redacted] wrote:Hi [redacted]

Great company.

Review: On 24 Aug 16, I ordered 3 packages of henna and 1 bottle of shampoo from Butters-n-Bars for priority delivery. On/after 12 Sep 16, I received a bottle of shampoo with a note stating that my henna would be delivered separately. I have e-mailed [email protected] on 3 Sep 16, 14 Sep 16, 24 Sep 16, and 29 Sep 16 and have not received a response to my e-mails or my henna. I've been a customer of Butter-n-Bars since 2011 and never had a problem with receiving my products until now.Desired Settlement: Moving forward, I want the business owner to respond to my e-mail and other customer's e-mails when there are problems with fulfilling/shipping out orders. (Communication is very important with providing good customer service in business.) I want my henna to be delivered with free priority shipping (I should be refunded for shipping expenses since I did not receive my product in a timely manner). Or if the henna cannot be delivered, then refund me my money.

Business

Response:

[redacted] filed 9/29/16. SHIPPED AND IN TRANSITTracking:[redacted]

Review: I purchased products from this business online on 8/21/16, the receipt said I would get shipping tracking information when the

product shipped, after checking back in 2 days there was no information, checked back again and nothing, I emailed and when emailing it says to give her 24 hrs to respond, I have heard nothing from this person but the money was taken from my account, so I started researching how to contact this person and the number listed is disconnected, so I am now contacting you for help due to me living out of state.Desired Settlement: To pay back my money because I trusted that she was a legitimate business, and I was a customer who planned on

doing lots of business with this store.

Consumer

Response:

From: [redacted]>Date: Tue, Sep 6, 2016 at 10:11 PMSubject: Butters-N-BarsTo: Pittsburgh Revdex.com Info <[redacted]

Review: I purchased on 9/6/16 with priority mail. Your website states priority mail orders are processed in 1-2 days and the shipping is 1-3 days. Therefore, the maximum time for processing and shipping should've been 5 days, we are currently on day 7 and my order hasn't been shipped. I emailed you on 9/9/16 and still haven't received a response. I no longer want this order please provide a refund.Desired Settlement: Please provide a refund.

Business

Response:

On Sat, Sep 24, 2016 at 1:27 PM, [redacted] wrote:Hi [redacted]

Review: On December 14, 2015, I contacted Butters-N-Bars via the e-mail made public for customer service issues, s[redacted], concerning an unexplained charge to my credit card, which caused my account to be overdrawn and an non-refundable fee. I received a response the same day. Ultimately, I was told that my card had been mistakenly charged, the funds would be credited back to my card, and I could use the provided coupon code to receive a particular discount on my next order of at least a certain amount; I was not give the code's expiration. I considered the matter remedied. I did not need to use the code until nearly four months later, and when I tried, I was given an error that the code was invalid/expired. I contacted the business April 1, 2016 to inquire if the code was usable. I did not receive a response. I sent a follow-up e-mail May 19, 2016 because I thought my previous one had been lost in a group of others; I also informed the business of a pending order. You see, many items I purchased from this business was used on my clients; I had depleted certain products waiting on a response from this company, which meant unhappy and lost clients and lost business for me. I did not want to reorder, especially a large order, seeing that my business was mishandled and unappreciated. I have contacted my lawyer for advice. He suggested that I file a Revdex.com complaint to request the contact information for this business's legal department, as he believes there is a contract issue.Desired Settlement: I am seeking the contact information for Butters-N-Bars legal department.

Business

Response:

I apologize for any miscommunication. I cannot at this time ascertain why the emails were never received. I did do an email sweep today and found your most recent requesting use of the coupon code [redacted] which has indeed expired. However per your request I'd be happy to send you the items needed (" I need to order a few jars of Grow My Hair Butter and was wondering if I could use it")Just let me know via this forum or you can text message me directly at ###-###-#### for quicker response. If I hear from you today I can get the butters out to you at no cost whatsoever in 1 business day

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

So I really like the products that this company has to offer, but the customer service is horrible. I've ordered from them a few times this year since starting my own small business. But this last time I've ordered which is going on two weeks I have yet to receive my shipment. So I've seen in recent posts on here that they are experiencing problems with the shipping company they use. I understand that, but you should communicate with your customers and say something before I pay $15 for shipping and $70 for products. I'm very upset that they just took my money . I work hard for my money and because of this it effects my business as well . I can't be as productive as I need to be. Or at least respond to me when I send an email and let me know whats going on. Because just ignoring my emails and taking my money really makes me want to sue . I don't appreciate the lack of care for the need of the customer. You took my money not the other way around. I'm highly disapointed. Please do something about this soon.

Review: I ordered from Butters n Bars on August 21st 2016 , when is my package coming , what kind of company is this if you're not shipping my package after taking my payment then, I will report this company for having a illegal business that takes money from it customers , but does not delivers what they ordered. Or provides information on their package!..... it's 2016 get with the program and upgrade your your stone age systems. If you're a real business this should not be happening..... My package better be in perfect condition and actually works. There should also be free gift and simples of all of your products for this kind of service

This the 21st century get out of the stone age if you want to survive in this business world.... when when I called the number provided it says number you have called is temporarily not in service I have also emailed twice and it says that they will get back to you within 24 hours there is no order status on tracking information on my package. It's now August 31, 2016 and this know information on my orders or a Butters- n-bars package in my houses.... My money for this package has already been taken out of my bank account, so this is not acceptable for any type of business.Desired Settlement: It would be great if , I got the order that I made from butters n bars. if they upgraded they're system before taking money from customers. Hello and also upgrade their customer service process because it does not work I was really looking for receiving the products I order. I did not expect this kind of stuff service especially when people are reviewing this company online and on YouTube. My desired outcome is to receive my package and an apology especially when somebody's taking my money and not delivering the products I have purchased from this company. Or provides information on my orders. It's has been 10 days now since August 21st 2016 today is August 31st , [redacted] only knows if I will ever get my package. If that's the case I would like a complete refund on my package and compensation for the time I'm spent waiting for this package. If this company is no longer in business this site should have been shut down! Because this just feels like a scam scam.. This can only mean that Revdex.com is not doing there jobs!

Business

Response:

On Sat, Sep 24, 2016 at 1:27 PM, [redacted]> wrote:Hi [redacted]

Review: I placed my order on June 26, 2016. I have tried to e-mail and call this company. The first time I ordered from this company it was great. That is why I placed another order and recommended this company to several people. They have deducted my money, but I have not received my order. I have tried contacting through e-mail and phone. I received a e-mail from someone named Sharika saying my order will be shipped, and the phone line is busy when I call.Desired Settlement: Send me my order or refund my money. I will not order or recommend this company again.

Business

Response:

I emailed [redacted] this morning once I realised that my shipping center STILL had not shipped her order apologizing for the mishap. I REFUNDED HER FOR THE ENTIRE ORDER and included a small gift along with the order which was also shipped in addition to all else. Her tracking number is USPS Tracking Number: [redacted]

I've been buying Shea butter from this company for a while to make my own whipped Shea butter. Usually I have no problems, but I'm also having problems with any update on my order. I've reached out by email and no response. I called yesterday and was told my order would be going out that day and nothing has happened. I see that the company is having issues with shipping, but there is no reason why customers shouldn't get responses about their orders. That's just unprofessional. I just want a refund at this point, but instead I'll just wait and hope my order comes soon and with the correct packages.

Placed an order two weeks ago with this company and did not receive any tracking information until one week later AFTER emailing them about not receiving any tracking info. As if that wasn't bad enough, I received my order two weeks after ordering it and one item is missing. I spent over $30 on this order and expect to see every item I have ordered. I emailed the owner of this company twice and still have not received a response about my missing product. Very unprofessional.

I enjoyed the products.

Review: I placed an order on 9/2/2016 the order number was [redacted] with a total of $44.46. I have yet to receive my products. I have contacted the business several times via email and thru forms on the website and have not received any feedback or information from the business.Desired Settlement: I would either like the delivery of my order or a refund of my monies.

Business

Response:

[redacted] filed 9/19/16. DELIVERED Tracking:[redacted]

I've been ordering my butters from this company for sometime. However something has changed recently with status of delivery. I placed an order for almost 3 weeks ago and nothing was received. The only contact information I have is their email address and when I reached out to them, no response. I love their products but their shipping department is not up to standard. Therefore I will look for a different company for purchasing.

Sharika is such a pleasure! She's very tentative and she really cares about her customers.

Review: I order a product that I have not receibed. The owner of this business has not responded to any of my emails and I still have not received my missing product.Desired Settlement: I would like to receive my order or get back the money and shipping I paid for it.

Business

Response:

On Sat, Sep 24, 2016 at 1:27 PM, [redacted] wrote:Hi [redacted]

Butters-N-Bars is a great company in my opinion, primarily, but not only due to the high quality of the products, as well as the professionalism of this company. Service is generally prompt is shipping, charging your card, and communication to the client (from my personal experience). I have always been satisfied with the products that I have received.