BuytheSea Reviews (%countItem)
BuytheSea Rating
Address: N6938 S Forest Haven Rd, Shawano, Wisconsin, United States, 54166-5959
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My wife purchased a shell from Buy the Sea on 01/21/2020 and used her debit card for the payment of $39.00. The money was taken out of her account on 01/22/2020 at 0401. The order number she was given is 22641. we have emailed buytheseaonline.com on three different occasions requesting the delivery status - to date there has been no response. In addition, we have called the companies telephone number (715-701-0707) five occasions - got a message to leave a voice mail from "***" - on each occasion we left a message requesting the status or a refund. Again, to date, there has been no response.
If the customer would check emails or CC company she would know order was already refunded because shipping address. Waste of time on everyone’s part at least she will read this Payout for refund*** Stripe risk evaluation: normal Jan 21, 2020, 10:47 PMPayment detailsStatement descriptorBUYTHESEAAmount$39.00Refunded$39.00Fee$0.00Net$0.00StatusRefundedDescriptionOrder #***t
This is the 1st and only response we received from BUYTHESEA. The company has not sent any other e-mailsor responded to our telephone calls (voice messages). We did notice yesterday that the $39.00 in question was refunded to our account without explanation. Based on this refund our concerns with the company are complete. However, the failure to respond to our previous attempts to contact them and the tone of this responsepretty well defines the attitude of the owners. It is also obvious they have complete disdain for the Revdex.com.That is – I don’t care about customers ordering from my shop, as long as they pay me upfront and don’t create waves.
I ordered shells for my hermit crabs and never received them, nor have I gotten a refund or even a response. Don't waste your money.
I ordered shells for my hermit crabs and never received them, nor have I gotten a refund or even a response. Don't waste your money.
01/08/2020 submitted order...as of 01/13/2020 order # *** in the amount of 22.95 still hasn't been fulfilled... no notification from Buy the Sea regarding processing orders or if the item is out of stock...Ebay gives their sellers 1 day to process orders...
Why is it that we ship over 15,000 orders a year and only people with an issue that don’t contact the seller not the thousands that are happy. This customer was refunded because they did not answer our email concerning the address said to leave on dock which our shipper would not do here is copy of paypal refund transaction Jan 13, 2020Payment from ***Details$22.95 USD-$0.97 USD$21.98 USDPayment detailsGross Amount-$22.95 USDPayPal fee refunded$0.00 USDFee Refund PolicyNet Amount-$22.95 USDInvoice ID#22577Contact info***The receiver of this payment is VerifiedFunding detailsFunding Type: PayPal BalanceFunding Source: -$22.95 USD - PayPal Account Sent from Mail for Windows 10
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
01/08/2020 submitted order...as of 01/13/2020 order # *** in the amount of 22.95 still hasn't been fulfilled... no notification from Buy the Sea regarding processing orders or if the item is out of stock...Ebay gives their sellers 1 day to process orders...
Why is it that we ship over 15,000 orders a year and only people with an issue that don’t contact the seller not the thousands that are happy. This customer was refunded because they did not answer our email concerning the address said to leave on dock which our shipper would not do here is copy of paypal refund transaction Jan 13, 2020Payment from ***Details$22.95 USD-$0.97 USD$21.98 USDPayment detailsGross Amount-$22.95 USDPayPal fee refunded$0.00 USDFee Refund PolicyNet Amount-$22.95 USDInvoice ID#22577Contact info***The receiver of this payment is VerifiedFunding detailsFunding Type: PayPal BalanceFunding Source: -$22.95 USD - PayPal Account Sent from Mail for Windows 10
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I ordered sea shells from Buy the Sea totaling $70.24 on Feb, 26, 2019. Order was confirmed same day. Next day I was told they sold out the week before. I inquired about the status of my order on 3/12/19. No response. I inquired again 3/26. On 3/27 BTSea replied they expect inventory. I telephoned 4/27. No response. I emailed inquiry 4/27. On 5/1 BTSea said never got the message. On 7/10 BTSea wrote that they expected inventory to arrive the next week. Shells never sent to me. I inquired again 7/28. No response from BTSea. I inquired again 8/30. No response from BTSea. I requested a refund 9/4. No response.
On 9/29 BTSea told me that a refund had been issued. But there was no refund posted to my account. I inquired why no refund had been posted. BTSea replied 10/12 (same day!) and told me about the heart attack. I agreed to wait until his recovery for my refund. Then I read on BTSea website that he had recovered. I wrote 11/4 asking for my refund. No response and no refund. I have been very patient --original order was in February--with this business but they have a history of ignoring my inquiries and requests for refund. My patience has come to an end.
This customer is one of the most rude disrespectful children we have come across told her that order was refused and refunded her she said she would file a complaint to Revdex.com just to harass us this was refunded and customer knows it just a pain but after having open heart surgery 6 weeks ago I just don’t have time for people that have nothing better to do with their timeThank you if you need proof of refund I will shoot you a copy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please ask her for the actual hard copy proof that a refund has been issued, as per her offer. If she issued a refund to someone, it was not to me. By investigating her own hard copy, she might actually discover her own error.
I can likewise send you hard copies of my PayPal statements to prove that no refund has been posted from the seller. I spent 35 minutes on the phone with PayPal just now (12/8/2019) to make sure that they double check their PayPal records. I spoke to a woman named, "***." She assured me that no refund was ever made.
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I ordered sea shells from Buy the Sea totaling $70.24 on Feb, 26, 2019. Order was confirmed same day. Next day I was told they sold out the week before. I inquired about the status of my order on 3/12/19. No response. I inquired again 3/26. On 3/27 BTSea replied they expect inventory. I telephoned 4/27. No response. I emailed inquiry 4/27. On 5/1 BTSea said never got the message. On 7/10 BTSea wrote that they expected inventory to arrive the next week. Shells never sent to me. I inquired again 7/28. No response from BTSea. I inquired again 8/30. No response from BTSea. I requested a refund 9/4. No response.
On 9/29 BTSea told me that a refund had been issued. But there was no refund posted to my account. I inquired why no refund had been posted. BTSea replied 10/12 (same day!) and told me about the heart attack. I agreed to wait until his recovery for my refund. Then I read on BTSea website that he had recovered. I wrote 11/4 asking for my refund. No response and no refund. I have been very patient --original order was in February--with this business but they have a history of ignoring my inquiries and requests for refund. My patience has come to an end.
This customer is one of the most rude disrespectful children we have come across told her that order was refused and refunded her she said she would file a complaint to Revdex.com just to harass us this was refunded and customer knows it just a pain but after having open heart surgery 6 weeks ago I just don’t have time for people that have nothing better to do with their timeThank you if you need proof of refund I will shoot you a copy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please ask her for the actual hard copy proof that a refund has been issued, as per her offer. If she issued a refund to someone, it was not to me. By investigating her own hard copy, she might actually discover her own error.
I can likewise send you hard copies of my PayPal statements to prove that no refund has been posted from the seller. I spent 35 minutes on the phone with PayPal just now (12/8/2019) to make sure that they double check their PayPal records. I spoke to a woman named, "***." She assured me that no refund was ever made.
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Hello and Good afternoon,
I made a purchase on this website Buytheseaonline.com on September 29th, 2019, it's been almost 2 months and I haven't received my products! I tried to email and call them but no response from their side!! They've already charged me!
My order number is ***, and I bought 5 items for $11.38 USD.
I hope to find a solution of this issue soon..
Thank you very much,
Kind Regards
Customers address was incorrect order came back we have not seen a response from customer after asking for address confirmation we are out shipping costs but it was small so we refunded her paypal account the full amount for $11.38***(Accounting) Sent from Mail for Windows 10
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. But the statement made by the business is false, I have never received any email from them regarding the address issue! Instead I emailed them and also tried to call but they never responded. And I checked my order record again, my Address is absolutely correct!
Thank you very much.
Kind Regards,
*** Alam
Hello and Good afternoon,
I made a purchase on this website Buytheseaonline.com on September 29th, 2019, it's been almost 2 months and I haven't received my products! I tried to email and call them but no response from their side!! They've already charged me!
My order number is ***, and I bought 5 items for $11.38 USD.
I hope to find a solution of this issue soon..
Thank you very much,
Kind Regards
Customers address was incorrect order came back we have not seen a response from customer after asking for address confirmation we are out shipping costs but it was small so we refunded her paypal account the full amount for $11.38***(Accounting) Sent from Mail for Windows 10
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. But the statement made by the business is false, I have never received any email from them regarding the address issue! Instead I emailed them and also tried to call but they never responded. And I checked my order record again, my Address is absolutely correct!
Thank you very much.
Kind Regards,
*** Alam
I placed an order on September 30, 2019. It is now October 30, 2019 and I haven't received it. I've sent 4 emails and left 2 voicemails and have not had any response. My order has been "updated" twice, to "shipped" finally on October 22nd. The business is in Wisconsin and I'm in Virginia,and I've received orders from China faster. Furthermore, my last email requested either a tracking number or a refund. No response.
Thank you for sending us info on dissatisfied customer that we where not aware of. We did ship the order Tracking #: *** but it seems usps lost order did not come back to our office so we lost money for shipping and cost of products but we did send a refund thru our Strip CC service full refund if you need any more info let us know
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
However, I just would like to add that I find it very hard to believe that you were unaware of my dissatisfaction. Unless you never check voicemails or emails from your business, you knew very well that I wanted a response. I also checked the tracking Number on usps.com And They Are Still Awaiting The Package From A Label Created On Oct 22. I Placed The Order On Sept 30. Total Lack Of Customer Service.
Regards
I placed an order on September 30, 2019. It is now October 30, 2019 and I haven't received it. I've sent 4 emails and left 2 voicemails and have not had any response. My order has been "updated" twice, to "shipped" finally on October 22nd. The business is in Wisconsin and I'm in Virginia,and I've received orders from China faster. Furthermore, my last email requested either a tracking number or a refund. No response.
Thank you for sending us info on dissatisfied customer that we where not aware of. We did ship the order Tracking #: *** but it seems usps lost order did not come back to our office so we lost money for shipping and cost of products but we did send a refund thru our Strip CC service full refund if you need any more info let us know
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
However, I just would like to add that I find it very hard to believe that you were unaware of my dissatisfaction. Unless you never check voicemails or emails from your business, you knew very well that I wanted a response. I also checked the tracking Number on usps.com And They Are Still Awaiting The Package From A Label Created On Oct 22. I Placed The Order On Sept 30. Total Lack Of Customer Service.
Regards
I placed an order with this company on May 30th and recieved an email that it was awaiting shipment, but I still have not received the product. I have sent several emails to the company requesting an update, and haven't received any response.
We have no record of customer contacting us in over a month and half and did not know that USPS lost package we have tracking. But I will honor her claim of non receipt and ship out another package on Tuesday
I placed an order with this company on May 30th and recieved an email that it was awaiting shipment, but I still have not received the product. I have sent several emails to the company requesting an update, and haven't received any response.
We have no record of customer contacting us in over a month and half and did not know that USPS lost package we have tracking. But I will honor her claim of non receipt and ship out another package on Tuesday
Made purchase online on April 1 for a total of 4 items. Received order confirmation and payment of $55.80 was made from my bank account on April 2. April 10 first contact to business via their Contact Us Form inquiring about my order/shipment. Was told via email (same day) that there had been a personal issue and that she would be sure it went out.
April 20, still had not received order. Sent reply email thanking for the update of April 10, also indicated I had still not received yet. April 24 checked order status online - 'awaiting shipment'.
May 22 - attempted to call business, voicemail indicated OK to send text to this number. Did so again asking about order status. Received response "Will check". May 31 - still no receipt of order, no more updates, sent another text requesting update or a refund. No response.
June 6 - called and left a very detailed message regarding my complaint/concern. No response.
June 19 - checked status online - still indicates 'awaiting shipment' dated April 10. No other updates. Left poor review on website and then filed this complaint.
BuytheSeaOnlineSat, Jun 22, 5:54 PM (2 days ago)to meSorry this happened we refunded the customer-owner here had a heart attack and has to go in for double bypass surgery so we refunded customer and will contact them if they still want another Seafan in the future. We are very sorry Life Happens sometimes God has other plans. Note to *** Refund has been completed 55.38 USD; *** GMT Credit has been processed and the claim is now closed. Please refer to ID PP-D-***. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While I can empathize with the situation that occurred and feel sorry that it happened, it is discouraging that 1) that is the same thing they indicated upon my first contact in April in which they said they would send the items ordered and didn't follow through, but 2) could not respond to my other inquiries.
That being said, the 2 reasons I am not accepting the response made by the business is as follows:
- They reference an order of a seafan as being the item that I ordered. This is not the case. Did not order a seafan; I ordered 4 different types of sea glass.
- They indicated that a refund has been given. I have checked my on-line banking and nothing has occurred with a credit.
Regards
Well we refunded a person that didn’t have a problem oops so we refunded you sorry human mistakes happen, you placed the order on April fools day maybe that was the problem LOL sorry Have a beautiful day God Bless$55.80usdRefundedDateApr 1, 2019, 3:54 PMCustomerNonePayment method•••• 1848Risk evaluation0NormalTimelineAdd notePayment refunded due to customer requestJun 29, 2019, 6:16 PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Made purchase online on April 1 for a total of 4 items. Received order confirmation and payment of $55.80 was made from my bank account on April 2. April 10 first contact to business via their Contact Us Form inquiring about my order/shipment. Was told via email (same day) that there had been a personal issue and that she would be sure it went out.
April 20, still had not received order. Sent reply email thanking for the update of April 10, also indicated I had still not received yet. April 24 checked order status online - 'awaiting shipment'.
May 22 - attempted to call business, voicemail indicated OK to send text to this number. Did so again asking about order status. Received response "Will check". May 31 - still no receipt of order, no more updates, sent another text requesting update or a refund. No response.
June 6 - called and left a very detailed message regarding my complaint/concern. No response.
June 19 - checked status online - still indicates 'awaiting shipment' dated April 10. No other updates. Left poor review on website and then filed this complaint.
BuytheSeaOnlineSat, Jun 22, 5:54 PM (2 days ago)to meSorry this happened we refunded the customer-owner here had a heart attack and has to go in for double bypass surgery so we refunded customer and will contact them if they still want another Seafan in the future. We are very sorry Life Happens sometimes God has other plans. Note to *** Refund has been completed 55.38 USD; *** GMT Credit has been processed and the claim is now closed. Please refer to ID PP-D-***. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While I can empathize with the situation that occurred and feel sorry that it happened, it is discouraging that 1) that is the same thing they indicated upon my first contact in April in which they said they would send the items ordered and didn't follow through, but 2) could not respond to my other inquiries.
That being said, the 2 reasons I am not accepting the response made by the business is as follows:
- They reference an order of a seafan as being the item that I ordered. This is not the case. Did not order a seafan; I ordered 4 different types of sea glass.
- They indicated that a refund has been given. I have checked my on-line banking and nothing has occurred with a credit.
Regards
Well we refunded a person that didn’t have a problem oops so we refunded you sorry human mistakes happen, you placed the order on April fools day maybe that was the problem LOL sorry Have a beautiful day God Bless$55.80usdRefundedDateApr 1, 2019, 3:54 PMCustomerNonePayment method•••• 1848Risk evaluation0NormalTimelineAdd notePayment refunded due to customer requestJun 29, 2019, 6:16 PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I placed an order on April 7, 2019 and I still have not received my order by May 15, 2019. I’ve contacted the company and asked for a tracking number and was told I would be sent one as soon as their systems are back online. That was two weeks ago.
I had to contact the company twice before I received any sort of response and when I did get a response, it wasn’t helpful. I shouldn’t have to wait over a month for my items to arrive and it seems like no one can tell me where exactly my package is.
First we shipped order within 36 hours of payment order came back unclaimed. Second, we sent multiple emails including the last time she contacted us on the 15th but she never responded back. We refunded her to her CC from our banking Stripe at our loss on May 15th. She still claims on our phone line that we never contact her. Note our website automatically sends tracking to customers.Payment refunded due to customer requestMay 15, 2019, 6:15 PM Stripe risk evaluation: normalStripe Payment detailsStatement descriptorBUYTHESEAAmount$10.80Refunded$10.80Fee$0.00Net$0.00StatusRefundedDescriptionOrder #*** for
I placed an order on April 7, 2019 and I still have not received my order by May 15, 2019. I’ve contacted the company and asked for a tracking number and was told I would be sent one as soon as their systems are back online. That was two weeks ago.
I had to contact the company twice before I received any sort of response and when I did get a response, it wasn’t helpful. I shouldn’t have to wait over a month for my items to arrive and it seems like no one can tell me where exactly my package is.
First we shipped order within 36 hours of payment order came back unclaimed. Second, we sent multiple emails including the last time she contacted us on the 15th but she never responded back. We refunded her to her CC from our banking Stripe at our loss on May 15th. She still claims on our phone line that we never contact her. Note our website automatically sends tracking to customers.Payment refunded due to customer requestMay 15, 2019, 6:15 PM Stripe risk evaluation: normalStripe Payment detailsStatement descriptorBUYTHESEAAmount$10.80Refunded$10.80Fee$0.00Net$0.00StatusRefundedDescriptionOrder #*** for
I purchased an item and then was told that shipping was an extra charge and after emailing and telling “Kathy” about how her website didn’t have that information she inturn wrote me an email back after I sent her a photo of proof and requesting a refund.
Here’s her lovely reply.
“OMG what a fckn child grow the fck up glad you didn’t get any of our product what a immature lil ***”
I would score them lower then 1, if there was a option and wouldnt suggest anyone buy from this company ever.
I purchased an item and then was told that shipping was an extra charge and after emailing and telling “Kathy” about how her website didn’t have that information she inturn wrote me an email back after I sent her a photo of proof and requesting a refund.
Here’s her lovely reply.
“OMG what a fckn child grow the fck up glad you didn’t get any of our product what a immature lil ***”
I would score them lower then 1, if there was a option and wouldnt suggest anyone buy from this company ever.
Early July, I purchased a conch from naturesowndesigns.com because I'm having a Moana birthday party for my daughter and I wanted it for decoration. They shipped it in an envelope and when it arrived it was broken. I emailed them with pictures and they said it was their mistake, it should have been packaged in a box with the appropriate protection. They assured me they were going to send me another one. I waited a couple weeks and didn't receive anything. I emailed them again and they didn't reply. I waited another couple of days and asked them if they were ignoring me. They finally replied and said they were going to send it but I never got it and then they said they refunded my money but they didn't. I tried calling and it goes straight to voice mail. I've emailed them asking for a customer service number and they ignored me. If they would have packaged my conch correctly in the first place, I wouldn't have to be going through this. I don't think it's okay that they messed up and didn't replace it or gave me my money back. One of the times they replied they said "we will lose money if we send you another" well maybe they should package things correctly. I am just very frustrated because they keep lying to me and ignoring me. I have never felt like my business doesn't matter to anyone before. The amount of times they have lied and ignored me is beyond me. I hope they don't do this to anyone else. Please make it known.