Ms [redacted] - Please find enclosed the response for [redacted] Also attached is a copy of the AutoCheck title check report, as outlined in the responseIf you have any questions feel free to email me or call me directly at 317249-*** Thanks, Chris [redacted] J.DByrider Systems In the case of [redacted] , we have investigated this matter with the full cooperation of the company-owned J.DByrider/CNAC in questionMr [redacted] is upset regarding his vehicle/accountAs a result, he would like to trade his vehicle in and receive a different one Mr [redacted] purchased a Chrysler Sebring on June 28, from the company-owned J.DByrider located in Columbus, OHAt the time of purchase, Mr [redacted] was provided with an AutoCheck title check report dated June 13, At that time, the title check found no indication of any major undercarriage damageHowever, it was noted that the vehicle was a rental/fleet vehicle at some timeWhen presented to Mr [redacted] , the company-owned J.DByrider offered the vehicle for sale in good faith based on the information provided in the AutoCheck title check reportPlease find attached a copy of the AutoCheck title check report provided at the time of purchase J.DByrider strives to achieve the satisfaction of each and every customerThe company-owned J.DByrider/CNAC was sorry to learn of Mr [redacted] 's dissatisfaction as expressed in his complaint to your officeUnfortunately, the company-owned J.DByrider/CNAC is unable to adhere to Mr [redacted] 's requested resolution to accept his vehicle as a trade inManagement has notified Mr [redacted] that in order to trade his vehicle in, he will need to lower his overall balanceThe company-owned J.DByrider/CNAC will continue to accommodate Mr [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with him
In the case of [redacted] ***, we have reviewed this matter with the fullcooperation of the company-owned J.DByrider/CNAC in question Mr [redacted] is upset regarding hisaccount As a result, he would like to have his vehicle returned to him Mr [redacted] purchased a Hyundai Elantra on May 24, from the company-ownedJ.DByrider located in Monroeville, PA Account notes indicate that Mr***’s vehicle was repossessed due tonon-payment Per management, Mr*** will have to visit the Monroeville location to sign the appropriate paperwork toreclaim possession of the vehicle The problem is that Mr [redacted] is currently on house arrest and has been unable toschedule a time to come in Mr*** should be aware that the company-owned CNAC is unable to complete the reclaimprocess with his wife, as she is not a buyer or co-buyer on the accountJ.DByrider strives to achieve the satisfaction of each and every customerThe company-owned J.DByrider/CNAC was sorry to learn of Mr***’sdissatisfaction as expressed in his complaint to your office The company-owned J.DByrider/CNAC iscurrently awaiting Mr [redacted] to schedule an appointment Thanks,J.DByrider/CNAC Customer Service
In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question Ms [redacted] is upset regarding the sales process As a result, she is requesting a referral feeMadison [redacted] purchased a Chevrolet Cruze on May 4, from the company-owned J.DByrider located in Indianapolis, IN [redacted] is listed as the co-buyer on the account Since filing the complaint, management has reviewed the account and Ms [redacted] will be receiving the referral feeJ.DByrider strives to achieve the satisfaction of every customer Thecompany-ownedJ.DByrider/CNAC wassorryto learn of Ms***’s dissatisfaction as expressed in her complaint to your office Once the referral has been processed, management will contact Ms*** The company-owned J.DByrider/CNAC would like toapologizeto Ms [redacted] foranyinconvenience,and hopes tomoveforwardamicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question Ms [redacted] was upset regarding her vehicle Please note that since filing the complaint, this matter has been addressedMs [redacted] purchased a Chevrolet Equinox on August 15, from the company-owned J.DByrider located in Columbus, OH The vehicle is covered by a month or 24,mile limited warranty which mainly covers the major components of the power trainWhile the company-owned J.DByrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use Per management, the vehicle is currently in the service center and Ms [redacted] has been contacted regarding the needed repairs A number of the repairs are covered under the limited warranty, and Ms [redacted] was made aware that she may be responsible for a diagnostic fee J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry to learn of Ms [redacted] ’s dissatisfaction as expressed in her complaint to your office The company-owned J.DByrider will continue to stand behind their limited warranty, and is committed to ensuring that Ms [redacted] has safe transportation Please note that the service center has upheld theirlimitedwarranty obligations in fullThe company-owned J.DByrider will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with herThanks, J.DByrider Customer Service
In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question Ms [redacted] is upset regarding her vehicle As a result, she would like to have the vehicle repaired and be provided a rental vehicle in the meantime Ms [redacted] purchased a Dodge Caliber on November 25, from the company-owned J.DByrider located in Florence, KY The vehicle is covered by a month or 24,mile limited warranty which mainly covers the major components of the power trainWhile the company-owned J.DByrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use Per management, Ms [redacted] was recently provided a rental vehicle at no cost as a one-time courtesy At the time, she was made aware that this would not be an option in the future Account notes indicate that Ms [redacted] schedule a service appointment for August 5, 2015, however, she failed to bring her vehicle in The service center has since attempted to contact Ms [redacted] in order to reschedule The company-owned J.DByrider would like to remind Ms*** that her vehicle can only be serviced once it is made readily availableJ.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office At this time, it is recommended that Ms [redacted] contact the service center directly at 859-538-to schedule an appointment The company-owned J.DByrider will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider Customer Service
please provide invoices for the work and reconditioning done to the vehicle so that I may present them to support the vehicle value to a potential 3rd partyAll invoices should correspond to the vehicle VIN and should include, in detail, separate parts and labor costsRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question [redacted] is upset regarding her vehicle As a result, she would like a rental vehicle and for her vehicle to be repaired at no cost to her [redacted] purchased a Chevrolet Malibu on June 4, from the company-owned J.DByrider located in Columbus, OH Account notes indicate that the company responsible for repossessing [redacted] ’s vehicle was 3D Recovery Please understand that 3D Recovery is not affiliated with the company-owned J.DByrider/CNAC, they are simply a third-party vendor Any damage caused during the repossession process is the responsibility of 3D Recovery, who can be contacted at 614-397- J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider/CNAC was sorry to learn of [redacted] ’s dissatisfaction as expressed in her complaint to your office At this time, it is recommended that she contact 3D Recovery to discuss their policies regarding rental vehicles and vehicle repairs The company-owned J.DByrider/CNAC would like to apologize to [redacted] for any inconvenience, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question Ms [redacted] is upset regarding her previous account As a result, she would like to be able to select another vehicle Ms [redacted] purchased a Chevrolet Trailblazer on August 3, from the company-owned J.DByrider located in Columbus, OH Records indicate that Ms [redacted] fell behind on her initial contractually obligated payments After unsuccessfully attempting to bring the account current with Ms [redacted] and with no definitive payment arrangements, CNAC decided to end their business relationship with her Please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time paymentsJ.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider/CNAC was sorry to learn of Ms [redacted] ’s dissatisfaction as expressed in her complaint to your office Nevertheless, CNAC is unable to adhere to her requested resolution The J.Dcompany-owned Byrider/CNAC appreciated Ms [redacted] ’s business, and wishes her all of the best in her future endeavors.Thanks,J.DByrider/CNAC Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
At this time, it is recommended that Ms [redacted] contact management at 317-354- Thecompany-ownedJ.DByrider/CNAC will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Prior topurchase, Ms [redacted] went through aclosingprocedure where the contract was reviewed During this time, the purchase price and financing terms were explained to her Once she stated that she understood the agreement, she signed her name to the contract Please note that the sales process is designed to assist customers in fully understanding their contractual obligations, and that Ms [redacted] had several opportunities to ask questions or have the contract explained in further detail When presented, thevehiclewas offered for sale in good faith based on the information provided in an AutoCheck title check summaryreport At no time was the AutoCheck title check summary report described as an all-inclusive vehiclehistoryreport The company-owned J.DByrider utilizes the information contained in the AutoCheck title summaryreportto confirm that thevehiclehas a clean title, and was never deemed a total loss At this time, it is recommended that Ms [redacted] contact CNAC management at 317-354- Thecompany-ownedJ.DByrider/CNAC will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service
In the case of [redacted] we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question Ms Bell is upset regarding her vehicle At this time, it is recommended that she contact the Madison service center at 615-860-to schedule an appointmentThe service center would like to remind Ms Bell that her vehicle can only be serviced once it is made readily available.J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry to learn of [redacted] dissatisfaction as expressed in her complaint to your office The company-owned J.DByrider will continue to accommodate Ms Bell to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks, J.D Byrider Customer Service
In the case of [redacted] ***, we have reviewed this matter with the full cooperationof the company-owned J.DByrider in question Ms [redacted] is upset regarding her vehicleAs a result, she would like to be placed into a different vehicleMs [redacted] purchased a Hyundai Tucson on October 18, from the company-ownedJ.DByrider located in Monroeville, PAManagement has already spoken with Ms [redacted] and notified her that theywill not be exchanging her vehicle At the time of purchase, Ms [redacted] had ample time to inspect the vehicle and evenhad the option to have the vehicle inspected prior to sale The company-owned J.DByrider deniesmisleading Ms [redacted] in any way regarding the functionality of her vehicleJ.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry tolearn of Ms***’s dissatisfaction as expressed in her complaint to your office Nevertheless, the company-ownedJ.DByrider is unable to adhere to Ms***’s requested resolution to place her into a different vehicle Thecompany-owned J.DByrider will continue to accommodate Ms [redacted] to the best oftheir abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider Customer Service
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question Ms [redacted] is upset regarding her vehicle As a result, she would like to have the vehicle repairedMs [redacted] purchased a Ford Five Hundred on February 8, from the company-owned J.DByrider located in Indianapolis, IN The vehicle was covered by a month or 24,mile limited warranty which mainly covered the major components of the power trainUnfortunately, the limited warranty is no longer valid due toMs [redacted] exceedingthe mileage limitationWhile the company-owned J.DByrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use Account notes indicate that the service center has been diligent in addressing Ms [redacted] ’s mechanical concerns Further, service records show that she has had zero out of pocket expenses in the servicingofher vehicle Please note that the service center has upheld their limited warranty obligations in fullJ.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry to learn of Ms [redacted] ’s dissatisfaction as expressed in her complaint to your officeIn a show of goodwill, the service center has agreed to make the appropriate repairs at no cost to Ms [redacted] At this time, it is recommended that she contact the service center at 317-354-to schedule an appointment The company-owned J.DByrider will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider Customer Service
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question MsBranch is upset regarding her vehicle As a result, she would like to be placed into a different vehicle [redacted] purchased a Mercury Grand Marquis on April 7, from the company-owned J.DByrider located in Bedford, OH [redacted] is listed as the co-buyer on the account The vehicle is covered by a month/unlimited mileage limited warranty which mainly covers the major components of the power trainWhile the company-owned J.DByrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use Per management, the service center has been diligent in addressing Ms [redacted] mechanical concerns Account notes indicate that the limited warranty has covered a majority of the repair costs The service center also provided a loaner vehicle to MsBranch as a gesture of goodwill The service center does not supply full size tires with rims, however, management agreed to help procure one for MsBranch in the spirit of customer service J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry to learn of Ms [redacted] dissatisfaction as expressed in her complaint to your office Nevertheless, the company-owned J.DByrider is unable to adhere to Ms [redacted] requested resolution to place her into a different vehicle If Ms [redacted] vehicle is currently in need of repair, it is recommended that she contact the Bedford service center directly at 440-399-to schedule an appointment The company-owned J.DByrider will continue to accommodate Ms***h to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They still aren't giving me an good reason why my income wont be accepted telling me it wont isn't an liable reason when I make more then I was when I got my carWhat should be accpetable for income, I am entitled to know Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I am not satisfied with the result of this attempt to resole my issueI feel that $2,should be taken off the price of my vehicle since I have had to take this vehicle into JD Byrider several times and they were unable to do what that said would be fixedI feel that I am being cheated and that I will be taking legal action if this does not come to a better resolutionI fear for my families safety in this vehicle and have had to repeated bring this vehicle in for the same problem over and over and they still have not gotten right and I just bought it this summer Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***
Ms [redacted] - Please find enclosed the response for [redacted] Also attached is a copy of the AutoCheck title check report, as outlined in the responseIf you have any questions feel free to email me or call me directly at 317249-*** Thanks, Chris [redacted] J.DByrider Systems In the case of [redacted] , we have investigated this matter with the full cooperation of the company-owned J.DByrider/CNAC in questionMr [redacted] is upset regarding his vehicle/accountAs a result, he would like to trade his vehicle in and receive a different one Mr [redacted] purchased a Chrysler Sebring on June 28, from the company-owned J.DByrider located in Columbus, OHAt the time of purchase, Mr [redacted] was provided with an AutoCheck title check report dated June 13, At that time, the title check found no indication of any major undercarriage damageHowever, it was noted that the vehicle was a rental/fleet vehicle at some timeWhen presented to Mr [redacted] , the company-owned J.DByrider offered the vehicle for sale in good faith based on the information provided in the AutoCheck title check reportPlease find attached a copy of the AutoCheck title check report provided at the time of purchase J.DByrider strives to achieve the satisfaction of each and every customerThe company-owned J.DByrider/CNAC was sorry to learn of Mr [redacted] 's dissatisfaction as expressed in his complaint to your officeUnfortunately, the company-owned J.DByrider/CNAC is unable to adhere to Mr [redacted] 's requested resolution to accept his vehicle as a trade inManagement has notified Mr [redacted] that in order to trade his vehicle in, he will need to lower his overall balanceThe company-owned J.DByrider/CNAC will continue to accommodate Mr [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with him
In the case of [redacted] ***, we have reviewed this matter with the fullcooperation of the company-owned J.DByrider/CNAC in question Mr [redacted] is upset regarding hisaccount As a result, he would like to have his vehicle returned to him Mr [redacted] purchased a Hyundai Elantra on May 24, from the company-ownedJ.DByrider located in Monroeville, PA Account notes indicate that Mr***’s vehicle was repossessed due tonon-payment Per management, Mr*** will have to visit the Monroeville location to sign the appropriate paperwork toreclaim possession of the vehicle The problem is that Mr [redacted] is currently on house arrest and has been unable toschedule a time to come in Mr*** should be aware that the company-owned CNAC is unable to complete the reclaimprocess with his wife, as she is not a buyer or co-buyer on the accountJ.DByrider strives to achieve the satisfaction of each and every customerThe company-owned J.DByrider/CNAC was sorry to learn of Mr***’sdissatisfaction as expressed in his complaint to your office The company-owned J.DByrider/CNAC iscurrently awaiting Mr [redacted] to schedule an appointment Thanks,J.DByrider/CNAC Customer Service
In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question Ms [redacted] is upset regarding the sales process As a result, she is requesting a referral feeMadison [redacted] purchased a Chevrolet Cruze on May 4, from the company-owned J.DByrider located in Indianapolis, IN [redacted] is listed as the co-buyer on the account Since filing the complaint, management has reviewed the account and Ms [redacted] will be receiving the referral feeJ.DByrider strives to achieve the satisfaction of every customer Thecompany-ownedJ.DByrider/CNAC wassorryto learn of Ms***’s dissatisfaction as expressed in her complaint to your office Once the referral has been processed, management will contact Ms*** The company-owned J.DByrider/CNAC would like toapologizeto Ms [redacted] foranyinconvenience,and hopes tomoveforwardamicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question Ms [redacted] was upset regarding her vehicle Please note that since filing the complaint, this matter has been addressedMs [redacted] purchased a Chevrolet Equinox on August 15, from the company-owned J.DByrider located in Columbus, OH The vehicle is covered by a month or 24,mile limited warranty which mainly covers the major components of the power trainWhile the company-owned J.DByrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use Per management, the vehicle is currently in the service center and Ms [redacted] has been contacted regarding the needed repairs A number of the repairs are covered under the limited warranty, and Ms [redacted] was made aware that she may be responsible for a diagnostic fee J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry to learn of Ms [redacted] ’s dissatisfaction as expressed in her complaint to your office The company-owned J.DByrider will continue to stand behind their limited warranty, and is committed to ensuring that Ms [redacted] has safe transportation Please note that the service center has upheld theirlimitedwarranty obligations in fullThe company-owned J.DByrider will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with herThanks, J.DByrider Customer Service
In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question Ms [redacted] is upset regarding her vehicle As a result, she would like to have the vehicle repaired and be provided a rental vehicle in the meantime Ms [redacted] purchased a Dodge Caliber on November 25, from the company-owned J.DByrider located in Florence, KY The vehicle is covered by a month or 24,mile limited warranty which mainly covers the major components of the power trainWhile the company-owned J.DByrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use Per management, Ms [redacted] was recently provided a rental vehicle at no cost as a one-time courtesy At the time, she was made aware that this would not be an option in the future Account notes indicate that Ms [redacted] schedule a service appointment for August 5, 2015, however, she failed to bring her vehicle in The service center has since attempted to contact Ms [redacted] in order to reschedule The company-owned J.DByrider would like to remind Ms*** that her vehicle can only be serviced once it is made readily availableJ.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office At this time, it is recommended that Ms [redacted] contact the service center directly at 859-538-to schedule an appointment The company-owned J.DByrider will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider Customer Service
please provide invoices for the work and reconditioning done to the vehicle so that I may present them to support the vehicle value to a potential 3rd partyAll invoices should correspond to the vehicle VIN and should include, in detail, separate parts and labor costsRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question [redacted] is upset regarding her vehicle As a result, she would like a rental vehicle and for her vehicle to be repaired at no cost to her [redacted] purchased a Chevrolet Malibu on June 4, from the company-owned J.DByrider located in Columbus, OH Account notes indicate that the company responsible for repossessing [redacted] ’s vehicle was 3D Recovery Please understand that 3D Recovery is not affiliated with the company-owned J.DByrider/CNAC, they are simply a third-party vendor Any damage caused during the repossession process is the responsibility of 3D Recovery, who can be contacted at 614-397- J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider/CNAC was sorry to learn of [redacted] ’s dissatisfaction as expressed in her complaint to your office At this time, it is recommended that she contact 3D Recovery to discuss their policies regarding rental vehicles and vehicle repairs The company-owned J.DByrider/CNAC would like to apologize to [redacted] for any inconvenience, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question Ms [redacted] is upset regarding her previous account As a result, she would like to be able to select another vehicle Ms [redacted] purchased a Chevrolet Trailblazer on August 3, from the company-owned J.DByrider located in Columbus, OH Records indicate that Ms [redacted] fell behind on her initial contractually obligated payments After unsuccessfully attempting to bring the account current with Ms [redacted] and with no definitive payment arrangements, CNAC decided to end their business relationship with her Please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time paymentsJ.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider/CNAC was sorry to learn of Ms [redacted] ’s dissatisfaction as expressed in her complaint to your office Nevertheless, CNAC is unable to adhere to her requested resolution The J.Dcompany-owned Byrider/CNAC appreciated Ms [redacted] ’s business, and wishes her all of the best in her future endeavors.Thanks,J.DByrider/CNAC Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
At this time, it is recommended that Ms [redacted] contact management at 317-354- Thecompany-ownedJ.DByrider/CNAC will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Prior topurchase, Ms [redacted] went through aclosingprocedure where the contract was reviewed During this time, the purchase price and financing terms were explained to her Once she stated that she understood the agreement, she signed her name to the contract Please note that the sales process is designed to assist customers in fully understanding their contractual obligations, and that Ms [redacted] had several opportunities to ask questions or have the contract explained in further detail When presented, thevehiclewas offered for sale in good faith based on the information provided in an AutoCheck title check summaryreport At no time was the AutoCheck title check summary report described as an all-inclusive vehiclehistoryreport The company-owned J.DByrider utilizes the information contained in the AutoCheck title summaryreportto confirm that thevehiclehas a clean title, and was never deemed a total loss At this time, it is recommended that Ms [redacted] contact CNAC management at 317-354- Thecompany-ownedJ.DByrider/CNAC will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service
In the case of [redacted] we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question Ms Bell is upset regarding her vehicle At this time, it is recommended that she contact the Madison service center at 615-860-to schedule an appointmentThe service center would like to remind Ms Bell that her vehicle can only be serviced once it is made readily available.J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry to learn of [redacted] dissatisfaction as expressed in her complaint to your office The company-owned J.DByrider will continue to accommodate Ms Bell to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks, J.D Byrider Customer Service
In the case of [redacted] ***, we have reviewed this matter with the full cooperationof the company-owned J.DByrider in question Ms [redacted] is upset regarding her vehicleAs a result, she would like to be placed into a different vehicleMs [redacted] purchased a Hyundai Tucson on October 18, from the company-ownedJ.DByrider located in Monroeville, PAManagement has already spoken with Ms [redacted] and notified her that theywill not be exchanging her vehicle At the time of purchase, Ms [redacted] had ample time to inspect the vehicle and evenhad the option to have the vehicle inspected prior to sale The company-owned J.DByrider deniesmisleading Ms [redacted] in any way regarding the functionality of her vehicleJ.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry tolearn of Ms***’s dissatisfaction as expressed in her complaint to your office Nevertheless, the company-ownedJ.DByrider is unable to adhere to Ms***’s requested resolution to place her into a different vehicle Thecompany-owned J.DByrider will continue to accommodate Ms [redacted] to the best oftheir abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider Customer Service
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question Ms [redacted] is upset regarding her vehicle As a result, she would like to have the vehicle repairedMs [redacted] purchased a Ford Five Hundred on February 8, from the company-owned J.DByrider located in Indianapolis, IN The vehicle was covered by a month or 24,mile limited warranty which mainly covered the major components of the power trainUnfortunately, the limited warranty is no longer valid due toMs [redacted] exceedingthe mileage limitationWhile the company-owned J.DByrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use Account notes indicate that the service center has been diligent in addressing Ms [redacted] ’s mechanical concerns Further, service records show that she has had zero out of pocket expenses in the servicingofher vehicle Please note that the service center has upheld their limited warranty obligations in fullJ.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry to learn of Ms [redacted] ’s dissatisfaction as expressed in her complaint to your officeIn a show of goodwill, the service center has agreed to make the appropriate repairs at no cost to Ms [redacted] At this time, it is recommended that she contact the service center at 317-354-to schedule an appointment The company-owned J.DByrider will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider Customer Service
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question MsBranch is upset regarding her vehicle As a result, she would like to be placed into a different vehicle [redacted] purchased a Mercury Grand Marquis on April 7, from the company-owned J.DByrider located in Bedford, OH [redacted] is listed as the co-buyer on the account The vehicle is covered by a month/unlimited mileage limited warranty which mainly covers the major components of the power trainWhile the company-owned J.DByrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use Per management, the service center has been diligent in addressing Ms [redacted] mechanical concerns Account notes indicate that the limited warranty has covered a majority of the repair costs The service center also provided a loaner vehicle to MsBranch as a gesture of goodwill The service center does not supply full size tires with rims, however, management agreed to help procure one for MsBranch in the spirit of customer service J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry to learn of Ms [redacted] dissatisfaction as expressed in her complaint to your office Nevertheless, the company-owned J.DByrider is unable to adhere to Ms [redacted] requested resolution to place her into a different vehicle If Ms [redacted] vehicle is currently in need of repair, it is recommended that she contact the Bedford service center directly at 440-399-to schedule an appointment The company-owned J.DByrider will continue to accommodate Ms***h to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider Customer Service
Yes, however what happens when the limited warranty runs out on this vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They still aren't giving me an good reason why my income wont be accepted telling me it wont isn't an liable reason when I make more then I was when I got my carWhat should be accpetable for income, I am entitled to know Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I am not satisfied with the result of this attempt to resole my issueI feel that $2,should be taken off the price of my vehicle since I have had to take this vehicle into JD Byrider several times and they were unable to do what that said would be fixedI feel that I am being cheated and that I will be taking legal action if this does not come to a better resolutionI fear for my families safety in this vehicle and have had to repeated bring this vehicle in for the same problem over and over and they still have not gotten right and I just bought it this summer Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***