Management has since contacted Mrs [redacted] and a service appointment was scheduled for July 18, At that time, all of her mechanical concerns including the air conditioning will be addressed The service center would again like to apologize to Mrs [redacted] for any inconvenience that she may have experienced, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I fully understand that it would need to be checked by the service department but the issue is I am not going to pay to have my car looked at when ive only had it two months and I do have a paper that states I have a warrantyI took it to be looked at and the manager at JD byrider stated I did not have a warranty no matter what paper I had and was extremely rude to me about this matterI can provide this piece of paper also Regards, [redacted] ***
At this time, no further payment will be made to Ms [redacted] Again, the company-owned J.DByrider would like to apologize for any inconvenience.Thanks,J.DByrider Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/ [redacted] in question Ms [redacted] is upset regarding her previous account As a result, she is requesting that hercreditbureaubeupdated Ms [redacted] purchased a Pontiac Grand Prix on February 5, from the now closed company-owned J.DByrider located in Marietta, GAWhilethedealershipisclosed, the company-owned [redacted] is still operating and maintaining customer accounts Account notes show that shevoluntarilysurrenderedthe vehicle in October As such, the vehicle was subsequently sold atauction The proceeds were then applied to her account, all per proper proceduresFollowing the sale of the vehicle, [redacted] sent the appropriatedocuments to the address on fileRecords indicate that Ms [redacted] has disputed the account status several times in the past After multiplethoroughreviews, it was determined that her credit bureau is accurately reporting theaccount status Ms [redacted] should be aware that her account was charged-off in 2011, meaning that the seven year rule would not take place until The company-owned [redacted] was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office Nevertheless, they are unable to adhere to her requested resolutionRecords indicate that after the dealership closed, Ms***’s account was sold to [redacted] in November At this time, it is recommended that she contact [redacted] [redacted] at [redacted] to discuss her account status The company-owned J.DByrider/ [redacted] would like to apologize to Ms [redacted] for any inconvenience, and wishes her all the best in her future endeavors.Thanks, [redacted] Customer Service
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question [redacted] is upset regarding his vehicle As a result, he is requesting the vehicle be repaired free of charge [redacted] purchased a Chevrolet Tahoe on January 14, from the company-owned J.DByrider located in Madison, TN Thevehiclewascoveredby a month or 24,mile limited warranty which mainlycoveredthe major components of the power trainWhile the company-owned J.DByrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued useUnfortunately, the limited warranty is no longer valid due to [redacted] exceedingthemileagelimitation In fact, he has placed over 50,miles on the vehicle since purchasingPlease note that the service center has upheld theirlimitedwarranty obligations in fullJ.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry to learn of [redacted] ’s dissatisfaction as expressed in his complaint to your office Nevertheless, they are unable to adhere to his requested resolution Service records show that [redacted] was given an estimate in June regarding the mechanical issues with his vehicle The repairs were broken down by severity and he declined them all Since filing the complaint, management has attempted to contact [redacted] to review his options regarding the vehicle The company-owned J.DByrider will continue to accommodate [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with him.Thanks,J.DByrider Customer Service
In the case of [redacted] ***, we have reviewed this matter with the fullcooperation of the company-owned J.DByrider in question Ms [redacted] is upset regarding hervehicle As a result, she would like for the vehicle to be repaired or be placed into a different vehicle Ms [redacted] purchased a Ford Explorer on August 19, from the company-ownedJ.DByrider located in Mishawaka, IN The vehicle is covered by a month or 24,mile limited warranty which mainlycovers the major components of the power trainWhile the company-owned J.D.Byrider understands that dealing with any mechanical issue can be frustrating,a used automobile, like any mechanical device that is subject to wear and tear,will require regular maintenance and repairs in order to ensure its continueduse Per management, the company-owned J.DByrider has scheduled a service appointment at a local Ford dealership forWednesday January 21, The Mishawaka J.DByrider service center will work with the Ford dealership to resolve Ms***’ mechanical concernsThe company-owned J.DByrider would like to apologize to Ms [redacted] for any inconvenience that she may have experiencedJ.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry tolearn of Ms***’ dissatisfaction as expressed in her complaint to your office The company-owned J.DByrider will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider Customer Service
Records indicate that Ms [redacted] was a co-signer on an account that was charged-off She later filed bankruptcy Giver her history, the underwriting team is requiring a larger down payment This is not to satisfy the previous debt, but rather to show commitment on the new deal If Ms [redacted] has any further questions or concerns, it is recommended that she contact the dealership at 216-398-and ask to speak with the Sales Manager Thanks,J.DByrider/ [redacted] Customer Service
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider/ [redacted] in question Mr [redacted] is upset regarding his previous account As a result, he would like his travehicle returned and a refund [redacted] purchased a Saturn Aura on June **, from the company-owned J.DByrider located in Columbus, OH [redacted] was listed as the co-buyer on the account At the time of purchase, Mr [redacted] was wearing a [redacted] uniform and had paystubs from [redacted] *** Following a missed payment, [redacted] attempted to contact [redacted] regarding Mr [redacted] employment status At that time, it was discovered that he no longer worked there Mr [redacted] did state that he worked at [redacted] ***, however, he was not there for the requisite 30-day period so [redacted] relied on the [redacted] income to qualify him Ms [redacted] was also not on the job for days, so [redacted] did not use her income After unsuccessfully attempting to bring the account current with Mr [redacted] and Ms [redacted] and in order to protect the collateral, *** deemed the vehicle eligible for repossession The vehicle was subsequently repossessed and [redacted] released Mr [redacted] and Ms [redacted] from their contractual obligations J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider/ [redacted] was sorry to learn of Mr [redacted] ’ dissatisfaction as expressed in his complaint to your office Nevertheless, they are unable to adhere to his requested resolution The company-owned J.DByrider/ [redacted] appreciated Mr [redacted] ’ business and wishes him all of the best in his future endeavors.Thanks,J.DByrider/ [redacted] Customer Service
Thank you for this informationWe did have contact with [redacted] We have been working through the diagnoses process for a check engine light issueShe did indeed have the vehicle in last week for the diagnosesIt was brought to us at the end of the dayThe timing did not allow for us to complete the repairs the same dayWe did confirm that the engine code indicated an evaporative emissions leak in the systemThis type of issue typically does not create any performance/ drivability issuesWe attempted to schedule a day when we could further test the evaporative system to pinpoint the source of the leak but we were not able to accomplish this while Ms [redacted] was hereI later spoke with her husband ,explained the process to him and again attempted to schedule a follow up appointmentHe was going to speak to his wife and get back to usAs of this writing we have not been able to make an appointment for a follow upWe would be happy to set that appointment at Ms [redacted] convenienceThis process will typically take a day or more depending on parts availabilityIt is our goal to to get this repair resolved ASAPThis is not issue that will warrant a exchange of collateral or a cancellation of the contract Our shop manager is a master certified tech and he will be happy to drive with Ms [redacted] to answer any other concerns she may have with the vehicleThank you for your time and attention to this issue.Jeff I [redacted] VP, GM 814-954-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]By the advice of ABC’ 6’s “Ask the Attorney” line at 614-481-I contacted the Revdex.com and The Ohio Attorney General’s office to file a complaint on behalf of [redacted] A few days after Devin had purchased this car I heard about it and asked him some simple questions about the car and the purchase details and here are the questions and his responseI am sharing this so that all involved can understand why I maintain that Devin did not fully comprehend what he was signing even if he said he did during the closing procedure that was video and audio taped according to the Consent FormWhat is the year, make, model and details of the car? He said Salesman told him it was a Honda Civic Si Luxury Model with hi performance chips in itBlue exterior with 111, miles(It was not an Si Luxury model but a Basic LXAs far as the Hi Performance chips we don’t know but I highly doubt it.)What is the NADA and the Kelly Blue Book Retail Value? He said I don't know(NADA Fair Market Retail Value was $8225.00) (KBB.com = $7215) What was the Purchase Price of the car? His response was I think $14,(This was close to the $14, 895.00, almost double the value)What is the interest rate and terms? His response was I don't know the rate but my 1st payment is $(Actually he has to make bi-weekly payments of $to pay the deferred down and Document service charge)How many years or months do you pay? His response was the 1st payment of $pays the rest of my down payment and then it drops to $every weeks (Actually he has to make bi-weekly payments of $which = $23, 603.68)What about the physical damage insurance? His response was I don’t know but I think it is in my bi-weekly payment(Actually it is a separate bi-weekly payment of $42)Devin did you read the Purchase Agreement? His response was no.What I see is a young year old that wanted his 1st car and was sucked in by advertisement of a Buy Here-Pay Here trap.He initially went to this location to look at a Scion TC but found out it sold the night beforeThe salesman did his job by finding a door coupe that might appeal to a young man.Devin said he was told it was a Honda Civic Si Luxury model with Hi Performance ChipsBut after I looked at it I showed him it was just a Basic LX Model with steel wheels and cloth interior.Devin also told me the salesman told him he had days to return the car if he was not happy with the purchaseSo he called the salesperson and asked to return the carHe was told it was not possible.Devin then did a Google search on what to do if you didn’t like a car you just purchased and found a suggestion that you take it to a local dealer of the same make and trade it in.So he went to John Hinderer Honda in Heath OH and talked with their sales staffThey offered him $for the car if he traded it for another used car with the sale price of 10,500.00.They would attach the negative equity to the deal if he found a qualified Co-SignerThis was not a feasible plan and he can’t find a co-signer willing to take this risk In recap J.D Byrider charged this impressionable young man twice the value of the vehicleThis caused him to pay almost double the State of Ohio Sales Tax.Doubling the price also causes him to pay much more and much longer the interest chargesThe % interest rate he is being charged is not declared on any of the documents given to himOnly the amount per payment and the total payments are spelled outAt the age of and after purchasing many vehicles I have never ran into such a predatory auto sales place that even has a consent form to audiotape and videotape the closing.I am convinced that Devin Chase McKnelly did not understand the whole deal at closing but he is beginning to understand much better after the fact.I am asking J.DByrider / CNAC a large business to have mercy on this disadvantaged young man and reconsider to negotiate a better deal with Devin.Sincerely, [redacted] ***
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question Ms [redacted] is upset regarding her previous account As a result, she is requesting to have her credit bureau updatedMs [redacted] purchased a Chevrolet Trailblazer on November 19, from the company-owned J.DByrider located in Madison, TN Records indicate that shebecame delinquent on her contractually obligatedbi-weekly payments In November Ms [redacted] notified the dealership that she no longer wished to maintain possession The vehicle was subsequently repossessed and sold at auction The proceeds were then applied to her account, all per proper procedures Following the sale of the vehicle, all the appropriatedocumentationwassent to the address on file The dealership denies her claim that the service center refused to fix her vehicle J.DByrider strives to achieve the satisfaction of each customer The company-owned J.DByrider/CNAC wassorryto learn of Ms [redacted] ’s dissatisfaction as expressed in her complaint to your office Nevertheless, they are unable to adhere to her requested resolution After athoroughreview, it has been determined that her creditbureau is accuratelyreporting the account status The account is reporting as a voluntary surrender charge-off with a remaining balance If Ms [redacted] has any further questions or concerns, it is recommended that he contact the credit reporting agencies to dispute the account.Thanks,J.DByrider/CNAC Customer Service
Management has since contacted Mrs [redacted] and a service appointment was scheduled for July 18, At that time, all of her mechanical concerns including the air conditioning will be addressed The service center would again like to apologize to Mrs [redacted] for any inconvenience that she may have experienced, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I fully understand that it would need to be checked by the service department but the issue is I am not going to pay to have my car looked at when ive only had it two months and I do have a paper that states I have a warrantyI took it to be looked at and the manager at JD byrider stated I did not have a warranty no matter what paper I had and was extremely rude to me about this matterI can provide this piece of paper also Regards, [redacted] ***
At this time, no further payment will be made to Ms [redacted] Again, the company-owned J.DByrider would like to apologize for any inconvenience.Thanks,J.DByrider Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/ [redacted] in question Ms [redacted] is upset regarding her previous account As a result, she is requesting that hercreditbureaubeupdated Ms [redacted] purchased a Pontiac Grand Prix on February 5, from the now closed company-owned J.DByrider located in Marietta, GAWhilethedealershipisclosed, the company-owned [redacted] is still operating and maintaining customer accounts Account notes show that shevoluntarilysurrenderedthe vehicle in October As such, the vehicle was subsequently sold atauction The proceeds were then applied to her account, all per proper proceduresFollowing the sale of the vehicle, [redacted] sent the appropriatedocuments to the address on fileRecords indicate that Ms [redacted] has disputed the account status several times in the past After multiplethoroughreviews, it was determined that her credit bureau is accurately reporting theaccount status Ms [redacted] should be aware that her account was charged-off in 2011, meaning that the seven year rule would not take place until The company-owned [redacted] was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office Nevertheless, they are unable to adhere to her requested resolutionRecords indicate that after the dealership closed, Ms***’s account was sold to [redacted] in November At this time, it is recommended that she contact [redacted] [redacted] at [redacted] to discuss her account status The company-owned J.DByrider/ [redacted] would like to apologize to Ms [redacted] for any inconvenience, and wishes her all the best in her future endeavors.Thanks, [redacted] Customer Service
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question [redacted] is upset regarding his vehicle As a result, he is requesting the vehicle be repaired free of charge [redacted] purchased a Chevrolet Tahoe on January 14, from the company-owned J.DByrider located in Madison, TN Thevehiclewascoveredby a month or 24,mile limited warranty which mainlycoveredthe major components of the power trainWhile the company-owned J.DByrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued useUnfortunately, the limited warranty is no longer valid due to [redacted] exceedingthemileagelimitation In fact, he has placed over 50,miles on the vehicle since purchasingPlease note that the service center has upheld theirlimitedwarranty obligations in fullJ.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry to learn of [redacted] ’s dissatisfaction as expressed in his complaint to your office Nevertheless, they are unable to adhere to his requested resolution Service records show that [redacted] was given an estimate in June regarding the mechanical issues with his vehicle The repairs were broken down by severity and he declined them all Since filing the complaint, management has attempted to contact [redacted] to review his options regarding the vehicle The company-owned J.DByrider will continue to accommodate [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with him.Thanks,J.DByrider Customer Service
In the case of [redacted] ***, we have reviewed this matter with the fullcooperation of the company-owned J.DByrider in question Ms [redacted] is upset regarding hervehicle As a result, she would like for the vehicle to be repaired or be placed into a different vehicle Ms [redacted] purchased a Ford Explorer on August 19, from the company-ownedJ.DByrider located in Mishawaka, IN The vehicle is covered by a month or 24,mile limited warranty which mainlycovers the major components of the power trainWhile the company-owned J.D.Byrider understands that dealing with any mechanical issue can be frustrating,a used automobile, like any mechanical device that is subject to wear and tear,will require regular maintenance and repairs in order to ensure its continueduse Per management, the company-owned J.DByrider has scheduled a service appointment at a local Ford dealership forWednesday January 21, The Mishawaka J.DByrider service center will work with the Ford dealership to resolve Ms***’ mechanical concernsThe company-owned J.DByrider would like to apologize to Ms [redacted] for any inconvenience that she may have experiencedJ.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider was sorry tolearn of Ms***’ dissatisfaction as expressed in her complaint to your office The company-owned J.DByrider will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider Customer Service
Records indicate that Ms [redacted] was a co-signer on an account that was charged-off She later filed bankruptcy Giver her history, the underwriting team is requiring a larger down payment This is not to satisfy the previous debt, but rather to show commitment on the new deal If Ms [redacted] has any further questions or concerns, it is recommended that she contact the dealership at 216-398-and ask to speak with the Sales Manager Thanks,J.DByrider/ [redacted] Customer Service
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider/ [redacted] in question Mr [redacted] is upset regarding his previous account As a result, he would like his travehicle returned and a refund [redacted] purchased a Saturn Aura on June **, from the company-owned J.DByrider located in Columbus, OH [redacted] was listed as the co-buyer on the account At the time of purchase, Mr [redacted] was wearing a [redacted] uniform and had paystubs from [redacted] *** Following a missed payment, [redacted] attempted to contact [redacted] regarding Mr [redacted] employment status At that time, it was discovered that he no longer worked there Mr [redacted] did state that he worked at [redacted] ***, however, he was not there for the requisite 30-day period so [redacted] relied on the [redacted] income to qualify him Ms [redacted] was also not on the job for days, so [redacted] did not use her income After unsuccessfully attempting to bring the account current with Mr [redacted] and Ms [redacted] and in order to protect the collateral, *** deemed the vehicle eligible for repossession The vehicle was subsequently repossessed and [redacted] released Mr [redacted] and Ms [redacted] from their contractual obligations J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider/ [redacted] was sorry to learn of Mr [redacted] ’ dissatisfaction as expressed in his complaint to your office Nevertheless, they are unable to adhere to his requested resolution The company-owned J.DByrider/ [redacted] appreciated Mr [redacted] ’ business and wishes him all of the best in his future endeavors.Thanks,J.DByrider/ [redacted] Customer Service
Thank you for this informationWe did have contact with [redacted] We have been working through the diagnoses process for a check engine light issueShe did indeed have the vehicle in last week for the diagnosesIt was brought to us at the end of the dayThe timing did not allow for us to complete the repairs the same dayWe did confirm that the engine code indicated an evaporative emissions leak in the systemThis type of issue typically does not create any performance/ drivability issuesWe attempted to schedule a day when we could further test the evaporative system to pinpoint the source of the leak but we were not able to accomplish this while Ms [redacted] was hereI later spoke with her husband ,explained the process to him and again attempted to schedule a follow up appointmentHe was going to speak to his wife and get back to usAs of this writing we have not been able to make an appointment for a follow upWe would be happy to set that appointment at Ms [redacted] convenienceThis process will typically take a day or more depending on parts availabilityIt is our goal to to get this repair resolved ASAPThis is not issue that will warrant a exchange of collateral or a cancellation of the contract Our shop manager is a master certified tech and he will be happy to drive with Ms [redacted] to answer any other concerns she may have with the vehicleThank you for your time and attention to this issue.Jeff I [redacted] VP, GM 814-954-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]By the advice of ABC’ 6’s “Ask the Attorney” line at 614-481-I contacted the Revdex.com and The Ohio Attorney General’s office to file a complaint on behalf of [redacted] A few days after Devin had purchased this car I heard about it and asked him some simple questions about the car and the purchase details and here are the questions and his responseI am sharing this so that all involved can understand why I maintain that Devin did not fully comprehend what he was signing even if he said he did during the closing procedure that was video and audio taped according to the Consent FormWhat is the year, make, model and details of the car? He said Salesman told him it was a Honda Civic Si Luxury Model with hi performance chips in itBlue exterior with 111, miles(It was not an Si Luxury model but a Basic LXAs far as the Hi Performance chips we don’t know but I highly doubt it.)What is the NADA and the Kelly Blue Book Retail Value? He said I don't know(NADA Fair Market Retail Value was $8225.00) (KBB.com = $7215) What was the Purchase Price of the car? His response was I think $14,(This was close to the $14, 895.00, almost double the value)What is the interest rate and terms? His response was I don't know the rate but my 1st payment is $(Actually he has to make bi-weekly payments of $to pay the deferred down and Document service charge)How many years or months do you pay? His response was the 1st payment of $pays the rest of my down payment and then it drops to $every weeks (Actually he has to make bi-weekly payments of $which = $23, 603.68)What about the physical damage insurance? His response was I don’t know but I think it is in my bi-weekly payment(Actually it is a separate bi-weekly payment of $42)Devin did you read the Purchase Agreement? His response was no.What I see is a young year old that wanted his 1st car and was sucked in by advertisement of a Buy Here-Pay Here trap.He initially went to this location to look at a Scion TC but found out it sold the night beforeThe salesman did his job by finding a door coupe that might appeal to a young man.Devin said he was told it was a Honda Civic Si Luxury model with Hi Performance ChipsBut after I looked at it I showed him it was just a Basic LX Model with steel wheels and cloth interior.Devin also told me the salesman told him he had days to return the car if he was not happy with the purchaseSo he called the salesperson and asked to return the carHe was told it was not possible.Devin then did a Google search on what to do if you didn’t like a car you just purchased and found a suggestion that you take it to a local dealer of the same make and trade it in.So he went to John Hinderer Honda in Heath OH and talked with their sales staffThey offered him $for the car if he traded it for another used car with the sale price of 10,500.00.They would attach the negative equity to the deal if he found a qualified Co-SignerThis was not a feasible plan and he can’t find a co-signer willing to take this risk In recap J.D Byrider charged this impressionable young man twice the value of the vehicleThis caused him to pay almost double the State of Ohio Sales Tax.Doubling the price also causes him to pay much more and much longer the interest chargesThe % interest rate he is being charged is not declared on any of the documents given to himOnly the amount per payment and the total payments are spelled outAt the age of and after purchasing many vehicles I have never ran into such a predatory auto sales place that even has a consent form to audiotape and videotape the closing.I am convinced that Devin Chase McKnelly did not understand the whole deal at closing but he is beginning to understand much better after the fact.I am asking J.DByrider / CNAC a large business to have mercy on this disadvantaged young man and reconsider to negotiate a better deal with Devin.Sincerely, [redacted] ***
In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question Ms [redacted] is upset regarding her previous account As a result, she is requesting to have her credit bureau updatedMs [redacted] purchased a Chevrolet Trailblazer on November 19, from the company-owned J.DByrider located in Madison, TN Records indicate that shebecame delinquent on her contractually obligatedbi-weekly payments In November Ms [redacted] notified the dealership that she no longer wished to maintain possession The vehicle was subsequently repossessed and sold at auction The proceeds were then applied to her account, all per proper procedures Following the sale of the vehicle, all the appropriatedocumentationwassent to the address on file The dealership denies her claim that the service center refused to fix her vehicle J.DByrider strives to achieve the satisfaction of each customer The company-owned J.DByrider/CNAC wassorryto learn of Ms [redacted] ’s dissatisfaction as expressed in her complaint to your office Nevertheless, they are unable to adhere to her requested resolution After athoroughreview, it has been determined that her creditbureau is accuratelyreporting the account status The account is reporting as a voluntary surrender charge-off with a remaining balance If Ms [redacted] has any further questions or concerns, it is recommended that he contact the credit reporting agencies to dispute the account.Thanks,J.DByrider/CNAC Customer Service