C & C Directional Boring, LLC

good morning, we have been working on your projectwe have been communicating with you dailythe electricians will be there today,then we can close structure and proceed to completeestimated time for completion weekwe will complete your project to your satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** Addition is NOT complete. With no-one managing our project for the last months, you wouldn't know what is complete or not without our making listsWe are finished "working" for Amazing Remodelers this list is finalLeft unfinished: **Load Bearing wall was removed and a Beam was to be installed. What was installed incorrectly were two long boards wedged into our ceiling. By doing so it has buckled the flooring upstairs under our carpet. When walked on now the floor creaksThe waattic door on one side of room, and the bathroom door along the other side have been affected as well. They won't open or close properlyTwo other contractors have told us to hire a structural engineer before they can even try to rectify the problem. This is crucial to the structure of our existing home. Our foundation may be compromised
**Roofers were supposed to return months ago to build two peaks in front of addition, per architects drawing, that were never done. Again, no foreman on the job site ever. They were also to open roof vents in the attic. Workers never showed. **Three window-sills on back of addition have to be re-done to match.(also requested months ago)The concrete step out of patio door has not been finished offThe concrete patio (which was once nicely brushed) has been severely damaged due to workers not covering the areaThere are many gouges, scars, paint, rust stains and hardened mortar everywhereThere is a cracked stone above side window that needs mortar repairFront window stone installed incorrectly with cut side facing outBack left window needs to be caulked in**Tile on the outer shower wall is unevenVery noticeable angleToilet seat was delivered torn**The paint workers used to cover areas that had to be re-drywalled doesn't match(they should have called the office or talked to original painter for the color match-once again with no-one managing the projectOne wall on bedroom side needs to be sanded, re-textured and paintedThere are areas everywhere that need touch-ups...The entire interior should be re-painted . The window panes on our patio doors were never painted, We will be needing a third party inspector to make sure the electric and plumbing were done correctly. We have no confidence in Amazing Remodelers, *** *** ***, *** ***, *** *** ect...Our project is NOT COMPLETE and yet you are trying to collect final payment? It is NOT slander if the information is factual. We didn't expose you. Any data on your companies and yourself can be found on the internet given the CORRECT names. Once we received the invoice with *** *** we were able to trace all the rest. This is FRAUDWe would have never signed a contract with Amazing Remodelers given this public informationYou haven't even responded to any of our issuesYour response is "the project is complete"? THIS is a statementLike the statement in the document you sent us saying our project would be complete in Sept 2015...just to get us to write you another check

Ma'am, we would like to start your project now? Can you please confirm so we can get scheduled ASAP? We apologize for the miscommunication,however Seth came there in good faith to address any issues and re assure you we are ready to get your project startedlet us know when we can begin and we willthank you for the consideration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve
my complaint
Ultimately, all I wanted was to have the job complete in a timely fashionI have contacted the business since my communication to the Revdex.com and since receiving their replyI was told that they would begin the work the following MondayI visited their office Friday, Sept 18,due to the fact that I called them to inform that no one show up to work., and they said that someone would call me within an hour, after business hoursSo, I made a visit and they were packing up to leaveI recorded the conversation that I had with them and I received written notification that they would begin the work Monday, Sept 21st and that they would work until completionI called today to let them know that no one showed up and that today is the only day that I can be at homeI was assured that they would come out by 12N.Today, my drapery and hardware fell from the wallI inspected the area and found that the entire wall is wet and that my base boards and crown molding is pulling apart from the walls.Therefore, I can not accept their response
Regards,

good morning sir, we attempted on several occasions to move forward with your projectthe last crew we sent to do the backsplash in kitchen *** didnt like them and refused for them to proceedwe would like to move forward sir and are ready,willing and able to perform with the scope of work
in a timely manner

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
 Yes the day after I sent my complaint to Revdex.com and I called Amanda at Amazing to tell her again how unhappy we were and I filed a complaint she then came up with the certified letter about time frame to start and finish. She also said she would send it email so we could look it over that was 10-7-15 still have not received either. At this point we do not feel comfortable using a company that is so unprofessional when we are talking the amount of money that they want.

Amanda contacted you last week to let you know there was a crew on its way to get started? at that time you refused them to do the work,requesting a schedule and time frame documented and sent certified mail. we have sent and waiting your response to know when we can begin.

we have contacted you directly for resolution. your cabinets have been ready for sometime to be delivered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have reviewed the reply from Amazing Remodeler of Texas; and I am not satisfied with their response for these reasons (1)This company has deliberately neglected it's obligation to provide service despite payment for a particular job (2) This company deliberately misrepresents its positions; collect money from it's clients knowing fully well that it does not intend to fulfill its obligations to provide services (3) This company has stated its plans in the past to live up to it's promises and failed to do so . (4) With this history as a back drop it is difficult for me to accept any thing this company asserts until a positive action. (5) As previously stated, I am only interested in a fair refund to me, out of the $12,900 that I paid your company for a job you refused to complete and abandoned .
[redacted]

Revdex.com:
The contractor has satisfied the  terms of the agreement. The project has been completed in allotted time period.

good morning mr [redacted], we have already pour  your foundation a while back and the framers will have the structure up this week. you will be completed by the end of next week. we sincerlly apologize for the delay and have every intension to make you happy sir. have a wonderful day

On September 10, 2015 I, myself Seth, operations manager  went to Mrs. [redacted]'s  home in efforts to list all unfinished things on her project, also known as a "punch out list." After attempting to communicate with Mrs. [redacted] that I was down the street and almost to her home, she...

stated she was not home and that she will be home late from church. Due to Amanda, my assistant having already scheduling an appointment to meet with Mrs. [redacted] so that we can fully understand what needs to be completed to meet Mr. & Mrs. [redacted]s expectations and completely satisfy what is stated in the contract agreement. As I was already in Missouri City down the street at another customers home, I stopped by Mr. & Mrs. [redacted] answered and knocked on the front door. Mr. [redacted] answered and I asked him if Mrs. [redacted] was home so that we all 3 can walk the job and make the final inspection to meet her specifications. He stated she was home. I stated to Mr. [redacted] I didn't appreciate her dishonesty of not being home when all I'm trying to do is make you both happy with the finalized product in which you purchased. He raised his voice and said he didn't appreciate me calling his wife a liar. I told him, "please don't put words in my mouth, I didn't call your wife a liar, I said I don't appreciate her dishonesty. After speaking with Mr. [redacted] outside as we walked the entire home, he pointed out the small bottom piece of siding under the right front window, and the wrong color grout on the side of the home around 2 bricks. I wrote them down and assured him that these will be corrected on that. I apologized for being misinformed of the project being completely finished.  Mr. [redacted] and I had shook hands and as I was leaving, walking to my vehicle, I stated to him that the remaining balance of $5,000 won't be due until we get this punch out list completely finished. He agreed to pay the $5,000 as stated in the contract agreement "Final Payment Due on Completion." On September 12, 2015 Miguel one of our framers went to complete the punch out list first thing in the morning. That same afternoon Mrs. [redacted] stated to Amanda that she would like her to come out after Miguel finishes to collect the final payment of $5,000. After Amanda (office staff) drives to Missouri City to meet with Mrs. [redacted], she gives Amanda a check for $1,000. After, she states to Amanda that she doesn't plan on paying anymore money and that we can forget the $4,000. The following Wednesday my father had requested that I go collect the remaining $4,000 from Mr. & Mrs. [redacted]. I go back out to attempt to speak with Mrs. [redacted] and she said she didn't want to talk today it can wait until Saturday. I told her I am here now, I drove to your home to get this fully taken care of to make sure your happy. She stated that she will never be happy and isn't going to pay us as she slammed the front door on me. I call my father to let him know what just happened and he advised me to take pictures of the entire project to have documentation that the project has fully been completed based on the contract agreement. As I started taking pictures, Mrs. [redacted] was watching me through her windows and as I was finishing taking pictures of the inspection reports in the backyard she starts yelling at me, " to get the [redacted] off her property and she is calling the cops on me, and you don't have the right to be on my property, you need to get the [redacted] out of here. As she was speaking with the police department, she was making false accusations that I stole documentation from her house which I took nothing and had every legal right to take pictures of the inspection reports. As she started chasing me to attempt to take a picture of my face and car over and over again. I ran as fast as I could to my vehicle, which was in the street off of her property as she demanded. When I heard her lie to the police, I knew that I must stay to speak with the police officers to tell them what happened. After hanging up with the police, she ran up to me and slapped my expediter spread sheet with all my customers private information on there, which is property company information. She yelled at me "to get the [redacted] her neighborhood." She then continued to chase me in the street and finally caught up to me and hit my face with her hand with full force. Then she attempted to hit me a second time in my face and I blocked her hand with my arm. Immediately after she started yelling, "YOU HIT ME, YOU HIT ME!" She then called the police department again and said, " Now he hit me, he just hit me." In absolutely no way did I hit Mrs. [redacted]. I am a professional operations manager and conduct myself accordingly. Also, I treat all my clients with the same dignity and respect any manager should. All my clients have and can most definitely testify to this. Mrs. Pallod in Sugar Land we are wrapping up an attic conversion for her this week, has recently invited my mother and myself to India next year in March. I take pride in my work and completely understand that we have customers who have been taking to long to complete the project. However, our company grows with 84+ jobs going on, we are doing our due diligence in communicating with all our clients that we are currently in the process of organizing crews and hiring more help to have the man power to complete all on going existing and future jobs completed within 6-8 weeks. Furthermore, Mr. & Mrs. [redacted] was offered $500 off for the prolonged project as well as additional $200 off to pay for her tire that one of my workers accidentally destroyed by leaving a few nails in the driveway. We have accommodated Mr. & Mrs. [redacted] to the most appropriate way possible. This letter is in "Good Faith" and just want you to know the facts.

good morning, based on the information we have tried diligently to complete your project in a timely manner. its seems that you wanted to schedule the phases of the project at your convenience. we do have a schedule here for our workers and when it gets  changed  there will be delays. our...

company representative never said we were going to send in the completion for to the financial institution you were financing through. we don't get paid until we complete your project and you sign a completion form. this is what we have been trying to do mr & mrs [redacted].  we are just a few days away of completion. our intentions are to complete your project so we all can move forward. however,you have refused us to do this? please let us finish the project so you can enjoy the patio. furthermore,  there is a $8k balance on your account and just a few hundred dollars to complete. again you were telling our office what and how to expedite your project .  please let us finish. we want you happy. have a great day

good morning, we have been ready to get your project started and start asap. please give us the opportunity so we can get this completed for you.

good morning the cabinets have been paid for ready for shipment. we will be glad to provide documentation ma'am.  the problem is the cabinets are for your kitchen and cannot be used or returned ? Did u want the cabinets?

Mrs. [redacted], with all due respect, there are witnesses to the claims that tell a different story. We were told several times we were completed with your project.  We have tried to make you happy by offering to do additional work ,which we did as well as a discount. Furthermore you were wanting us to perform additional work that was not agreed upon. What do we need to get our final payment Ma'am ?

sir your scheduled for concrete next week,then we can move forward. we have  built the structure and after pouring we we proceed with completing your project. estimated completion time 2-3 weeks. we apologize for the delay.

good morning ,you are scheduled for next week repair. we apologize for the delay.

Ms.[redacted], we have been performing on your project for sometime now. we have a crew scheduled for interior work. the concrete stamp was poured today and we will continue on ma'am until completed and that your satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: [redacted]...

[redacted] Sent: Tuesday, December 22, 2015 2:25 PM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]   The problem has not been resolved. I've called the company numerous times. Thanks [redacted]