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Caboki Reviews (48)

Free sample not delivered
08/25/2020 I have ordered a free sample. I have paid the required shipping cost $2.99
I have not received the sample YET.
Not a good business practice.
Oruc Selcuk
3128 Tularosa Ln.
Las Vegas NV 89122

Response:We are very sorry to hear about the delay with your packageYour order was reshipped as per your request on 05/22/and was delivered to your address by [redacted] on 05/26/( [redacted] tracking number [redacted] Please do let us know if there is any further concerns or questions regarding your order and we will be more than happy to helpSincerely, Customer Service Team [redacted] Sent on: 6/2/11:26:AMSent by: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 6, and find that this resolution is satisfactory to me

We have contacted the customer and refunded full cost of shipping feePlease see below for a copy of our emailThis is regarding your recent [redacted] order # [redacted] We are very sorry to hear about the delay with your package and the difficulties you have experienced dealing with our service teamAs a courtesy, we have issued a refund of $for your shipping feeIn the mean time, we have contacted [redacted] to find out the reason for the delay and hope to have your package delivered within the next 1-business days

To Whom It May Concern: Customer placed the order on 05/05/and the order can not be processed because she had provided invalid billing information as per credit card companyTherefore as a result, the order was canceled and the charge was canceled as well on the same day 05/05/Customer was notified via email

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Dear ***: I am very sorry to hear about the issue with your billing informationPlease rest assure our system charges the credit card real time online at the time of your checkout via industry accepted security protocolsThis is monitored and verified by number of industry watchdogs such as [redacted] , [redacted] , [redacted] , [redacted] , just to name a fewAlso your credit card information is NOT visible to employees nor are we able to initiate any additional charges on your credit card outside of your purchaseIf you are experience fraudulent charges on your account, we do suggest you contact your credit card company immediately and report those chargesWe are happy to work with your bank/credit card company or any authorities if necessaryAgain, I am sorry to hear about your experience and hope this addresses your concernSincerely, Kathy C Caboki Team

[redacted] : We are very sorry to hear about the issue you have experienced with your order. USPS unfortunately was not able to locate your package and as a result, a full refund for your order was issued on 10/21/15 as per your request. An email notification was sent to you regarding the refund on... 10/21/15.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Customer: I am sorry to hear about the delay in response and your experience with mail order processPlease do provide us with your name and address (the information can be emailed directly to me at [redacted] ) and I will follow up on this matter to find out the cause for the delay and will ensure this issue is resolved for you as soon as possible [redacted] Caboki Team

Dear [redacted] : Your mail was received and order was processed by our dept on 11/24/and the package was shipped out on 11/25/with tracking number [redacted] via [redacted] Sincerely, Caboki Team

the product really works. https://www.telebrandshop.pk/shop/caboki-hair-fiber-in-pakistan

caboki hair fiber in faisalabad is really good product.

We +are very sorry to hear about the issue you have experiencedPlease note as a company, we can only ship out an order when an order is placed (initiated) by a customer either online or directly via calling our customer service lineThere maybe reasons why you do not recognize the order
Such as a case of fraudulent charge, in which case we do strongly encourage you to review your credit card statements for suspicious chargesThis maybe less likely as in our experience fraud orders are not usually shipped to the address of the credit card ownersAnother possible reason is that someone might've placed the order for you and paid for the order without your prior knowledge as a giftWith that said, please rest assure our company will NEVER ship any orders to any customers without prior consent (in the form of a customer initiating an order either online or via phone)Sincerely, Caboki Team

We have contacted the customer and refunded full cost of shipping feePlease see below for a copy of our emailThis is regarding your recent *** order #*** We are very sorry to hear about the delay with your package and the difficulties you have experienced dealing with our service
teamAs a courtesy, we have issued a refund of $for your shipping feeIn the mean time, we have contacted *** to find out the reason for the delay and hope to have your package delivered within the next 1-business days

Response:
We are very sorry
to hear about the delay with your packageYour order was reshipped as per your request on 05/22/and was delivered to your address by *** on 05/26/(*** tracking number ***Please do let us know if there is any further concerns or questions regarding your order and we will be more than happy to helpSincerely, Customer Service Team ***
Sent on: 6/2/11:26:AM
Sent by: ***

To Whom It May Concern: Customer placed the order on 05/05/and the order can not be processed because she had provided invalid billing information as per credit card companyTherefore as a result, the order was canceled and the charge was canceled as well on the same day 05/05/Customer was
notified via email

Dear***: Your mail was received and order was processed by our dept on 11/24/and the package was shipped out on 11/25/with tracking number *** via ** *** *** *** Sincerely, Caboki Team

Dear ***: I am very sorry to hear about the issue with your billing informationPlease rest assure our system charges the credit card real time online at the time of your checkout via industry accepted security protocolsThis is monitored and verified by number of industry watchdogs such as
***, *** ***, *** ***, ***, just to name a fewAlso your credit card information is NOT visible to employees nor are we able to initiate any additional charges on your credit card outside of your purchaseIf you are experience fraudulent charges on your account, we do suggest you contact your credit card company immediately and report those chargesWe are happy to work with your bank/credit card company or any authorities if necessaryAgain, I am sorry to hear about your experience and hope this addresses your concernSincerely, Kathy C Caboki Team

Dear Customer: I am sorry to hear about the delay in response and your experience with mail order processPlease do provide us with your name and address (the information can be emailed directly to me at
***) and I will follow up on this matter to find out the cause for the delay and will ensure this issue is resolved for you as soon as possible*** * Caboki Team

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Description: Hair Products and Equipment, Internet Shopping, Cosmetics, Beauty Supplies, and Perfume Stores (NAICS: 446120)

Address: 3 Corporate Dr Ste E, Cranbury, New Jersey, United States, 08512-3642

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