Caboki

Dear Customer: I am sorry to hear about the delay in response and your experience with the order process in general. I was able to look up your order in our system and according to US Postal Service office, your order was delivered on 08/28/14 to the following address of: Linda Lewis 8 Porter Rd...

Maplewood , New Jersey [redacted] Processing/ship date: 8/26/2014, Tracking number: 94[redacted]4. If the order was not received, please do feel free to contact me directly via email and I will make sure the issue is addressed as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]6, and find that this resolution is satisfactory to me.

Response:We are very sorry to hear about the delay with your package. Your order was reshipped as per your request on 05/22/15 and was delivered to your address by [redacted] on 05/26/15 ([redacted] tracking number [redacted]. Please do let us know if there is any further concerns or questions...

regarding your order and we will be more than happy to help. Sincerely, Customer Service Team [redacted]Sent on: 6/2/2015 11:26:23 AMSent by: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
Although I FINALLY received my products I found it very ironic after 17 times of calling their "customer service" that I received an email from Caboki stating that my products were in the mail. This was two days after I filed a complaint with the Revdex.com. The issue at hand is their customer service, this company has a contracted "order dept." that only takes messages and orders for their normal customer service. If there is an issue, this contracted dept. will relay that message but you will NEVER receive any call or communication from this company. Make sure you have triple checked your order bc resolving anything with Caboki is impossible. I had no other choice then contacting the Revdex.com for resolution.

Dear Customer: I am sorry to hear about the delay in response and your experience with the order process in general. I was able to look up your...

order in our system and according to US Postal Service office, your order was delivered on 08/28/14 to the following address of: Linda Lewis 8 Porter Rd Maplewood , New Jersey [redacted] Processing/ship date: 8/26/2014, Tracking number: 94[redacted]4. If the order was not received, please do feel free to contact me directly via email and I will make sure the issue is addressed as soon as possible.

We have contacted the customer and refunded full cost of shipping fee. Please see below for a copy of our email. This is regarding your recent [redacted] order #[redacted] . We are very sorry to hear about the delay with your...

package and the difficulties you have experienced dealing with our service team. As a courtesy, we have issued a refund of $4.95 for your shipping fee. In the mean time, we have contacted [redacted] to find out the reason for the delay and hope to have your package delivered within the next 1-2 business days.

Dear Customer: We are sorry to hear about the problem with your return process. As per...

our earlier communications, your return could not be processed because your return package was not yet received. Your return was only recently received back in our facility last week and your exchange order was processed and shipped out on 09/22/14 with USPS tracking number [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to and am satisfied with the response.         complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Customer: We are sorry to hear about the problem with your return process. As per our earlier communications, your return could not be processed because your return package was not yet received. Your return was only recently received back in our facility last week and your exchange...

order was processed and shipped out on 09/22/14 with USPS tracking number [redacted].

Dear Customer: I am sorry to hear about the delay in response and your experience with mail order process. Please do provide us with your name and address (the information can be emailed directly to me at [redacted]) and I will follow up on this matter to find out the cause for the delay and...

will ensure this issue is resolved for you as soon as possible. [redacted] Caboki Team

To Whom It May Concern: The customer did return the order in July 2015 and a refund request was processed for the customer at that time via Paypal (customer's original method of Payment). However, due to Paypal requirement for a refund must...

be issued within 60 days, therefore a direct refund can not be issued. As a result, a separate payment in the amount 139.80 (refund amount) was submitted via Paypal to customer's email [redacted], which was never claimed and therefore canceled. A payment of 139.80 was submitted again earlier today and customer simply needs to accept and claim the payment to receive his refund. If there is any additional concern, please do feel free to contact us right away. Sincerely, Caboki Team

To Whom It May Concern: Customer placed the order on 05/05/15 and the order can not be processed because she had provided invalid billing information as...

per credit card company. Therefore as a result, the order was canceled and the charge was canceled as well on the same day 05/05/15. Customer was notified via email.

Dear[redacted]: Your mail was received and order was processed by our dept on 11/24/14 and the package was shipped out on 11/25/14 with tracking number [redacted] via [redacted] Sincerely, Caboki...

Team

Dear [redacted]: I am very sorry to hear about the issue with your billing information. Please rest assure our system...

charges the credit card real time online at the time of your checkout via industry accepted security protocols. This is monitored and verified by number of industry watchdogs such as [redacted], just to name a few. Also your credit card information is NOT visible to employees nor are we able to initiate any additional charges on your credit card outside of your purchase. If you are experience fraudulent charges on your account, we do suggest you contact your credit card company immediately and report those charges. We are happy to work with your bank/credit card company or any authorities if necessary. Again, I am sorry to hear about your experience and hope this addresses your concern. Sincerely, Kathy C Caboki Team

To Whom It May Concern: The customer did return the order in July 2015 and a refund request was processed for the customer at that time via Paypal (customer's original method of Payment). However, due to Paypal requirement for a refund must be issued within 60 days, therefore a direct refund can not...

be issued. As a result, a separate payment in the amount 139.80 (refund amount) was submitted via Paypal to customer's email [redacted], which was never claimed and therefore canceled. A payment of 139.80 was submitted again earlier today and customer simply needs to accept and claim the payment to receive his refund. If there is any additional concern, please do feel free to contact us right away. Sincerely, Caboki Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted]: We are very sorry to hear about the issue you have experienced with your order. USPS unfortunately was not able to locate your package and as a result, a full refund for your order was issued on 10/21/15 as per your request. An...

email notification was sent to you regarding the refund on 10/21/15.

[redacted]: We are very sorry to hear about the issue you have experienced with your order. USPS unfortunately was not able to locate your package and as a result, a full refund for your order was issued on 10/21/15 as per your request. An email notification was sent to you regarding the refund on...

10/21/15.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: I had returned an order that was incorrect (I ordered the incorrect color of a hair product). I paid first class to mail it back on Sept. 3rd with a note inside stating my issue and the resolution of returning the correct color. I had initially called their customer service line and thats how I obtained the address to mail it back. To this day, there has been absolutely NO contact with me on the status of this order, no email or phone call. I have paid for a product that I do not have, this is an issue. I have called 13 times and emailed the company twice to get some kind of response,,,,nothing. After calling so many times I have understood their "customer service" process. Caboki has a "customer service" number on their website, this is an ordering process number where this call center that is contracted through Caboki takes orders and if there is an issue (like mine), they relay that message to customer service. There is absolutely no way to spk to anyone other then this contracted call center concerning my order. They informed me they have no information on my status bc they don't have that access, the only people that do are the ones in customer service (which will not respond to the 13 messages Ive given). Iv'e had this call center escalate the message, put "importance" wanted only supervisors call back, have demanded a call by the end of the day...again NOTHING. This has gone beyond a 20.00 hair products (which I've ordered on a normal basis). This is just now extremely poor customer service and a disconnect on Caboki. Again, I've paid for a product that I don't have. Im at a loss as this product is extremely important to me in that I'm very self conscience of my thinning hair and cannot really go out in public without this product. I feel defeated and frustrated.Desired Settlement: I would like a call from customer service asap on the status of my order. Because the nature of this product and the need to use it asap bc of my situation, I would like the correct color overnighted immediately.

Business

Response:

Dear Customer: We are sorry to hear about the problem with your return process. As per our earlier communications, your return could not be processed because your return package was not yet received. Your return was only recently received back in our facility last week and your exchange order was processed and shipped out on 09/22/14 with USPS tracking number [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Although I FINALLY received my products I found it very ironic after 17 times of calling their "customer service" that I received an email from Caboki stating that my products were in the mail. This was two days after I filed a complaint with the Revdex.com. The issue at hand is their customer service, this company has a contracted "order dept." that only takes messages and orders for their normal customer service. If there is an issue, this contracted dept. will relay that message but you will NEVER receive any call or communication from this company. Make sure you have triple checked your order bc resolving anything with Caboki is impossible. I had no other choice then contacting the Revdex.com for resolution.