The dealership had the customer bring the car in Free of Charge to inspect the brakes They pulled the tires and removed the brake pads from the vehicle to measure the inside and the outside brake pads, while the customer was present The brakes are within factory specifications of 5mm for the front brakes and 6mm for the rear brakes At this time the car does not need brakes and the customer was physically shown this Low brake fluid does not necessarily mean a vehicle needs brakes As the brake pads wear, the master cylinder does require more fluid because it needs more fluid to push the caliper out, which presses the brake pad into the brake rotor for stopping The only way to be sure if brake replacement is needed is to pull the tires and remove the brake pads for measurement The customer states on 05/21/16, after the dealership inspected her car, she brought it to an independent repair facility, one that does not repair brakes They did not physically inspect the brakes by pulling the tires off or the brake pads and measure them like the dealership did Therefore, the dealership is not sure why she is taking another shop’s opinion, a shop that doesn’t do brake repairs If the car needed brakes, the dealership would gladly install them The Director of Fixed Operations, Travis W, emailed the customer and also called and left his personal cell number so that he might discuss the matter with her directly
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Sales Manager Charlie C initially spoke to the Customer when she first came to the dealership and although he advised her to keep her current vehicle, she insisted on buying the new car He was able to lower her payments by $per month (and installed an XM radio and a spoiler on the car at no cost to the customer) They also provided her with a rental vehicle so she would not be without a car Two weeks later the Customer called and said she felt the dealership took advantage of her MrC asked her to come into the dealership with her husband and son so he could go over the transaction with all of them, but she refused
[redacted] I am rejecting this response because:the ac conditoning system was clearly working before the car was dropped off for repairsAfter that the ac system was not performing after the initial repair Regards, [redacted]
I will have my husband Julio Carrico pick up the title on 11/1/afternoon Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]
Tell us why hereWhile it is true the consumer could process the transfer of his plates and registration, the dealership would not have been able to release the vehicle to the customer until he returned to the dealership with a receipt from the State of New York indicating that the sales tax was paid and the vehicle was registered to him At that time the dealership would reimburse the consumer for all motor vehicle and sales tax collected The dealership did not “make an extra $dollars” I’m assuming the consumer is referring to the $charged for documentary service fees which is for the preparation and processing of documents related to the sale or lease of the motor vehicle, and does not include the actual motor vehicle fees charged by the StateThe dealership refunded the Customer $from the estimated motor vehicle fees collected in the amount of $ All of this is clearly spelled out on the back of the Buyer’s Order
[redacted] I am rejecting this response because: As you can see on the attached contract of sale there were two separate charges under documentary service fees one for sales/lease documents:$which they omit in their response, and then a separate one for Motor Vehicle Title and Registration $185.00.The second one of $was charged to me for the services rendered by them of going to motor vehicles to process the title and registration, the very action in which I asked three times during the course of buying the car, whether I could do myself and I was told three times THAT I COULD NOTIn their response they inaccurately state that the $was for Sales/Lease documentation, they charged me $for that Again they are twisting words to make things seem to be what they are notThe document is clearThey in fact lied to me in telling me that I could Not do something that I was perfectly willing to do for myself in order to save that fee of $ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I purchased the car on 6/after being contacted by salesperson Sean S(who no longer works at that dealership) on June 4th asking me to consider trading my car in because I quality for some special deal to which even now no special deal was ever talked about nor did I receive any special compensation with the business transaction We worked out the deal hand shook on it after signing a blank contract(though I was told it wasn't a contract and it was my father sitting with me as my witness--despite anything the dealer says) I didn't get the deal we worked out and shook upon on paper I got a worse APR on the loan and the reason for this was KIA motor finance doesn't pick up loans over $40K My loan would have came out well under $40K if things would have been done correctly The dealership in the response to the complaint said I advised I wanted certain warranties and/or products canceled totally $4,this is completely untrue They charged me $28,for the buyout on my leased Kia Sorento and in actuality I should have only paid $26,which is what Sansone Kia paid Kia motor finance and pocketed the rest of that money with was interested which would have been charged to me if I had personally bought the car out but the dealership paid it off and wasn't charged the sales tax I would have been charged That's $2,they owe me right there Now the deal that I shook on but didn't get because of the signing the blank contract was taxes titling fee and document fees was supposed to be included in the price of the vehicle and not extra I was charged extra Those three items including the early lease termination fee which I's not liable for because They contacted me with a special offer to trade my lease in the first place which is almost predatory and Because I bought a Kia Sorento and KIA motor finance waives that fee if another KIA is purchased(but they didn't know I bought another KIA because my loan for the new car wasn't with them because I was overcharged by Sansone and they wouldn't pick me back up because the loan was to much) all in all it equaled $2, Altogether they owe me $5, Now we discussed and agreed upon this after much debate me and Mr Osvaldo R on 7/to which he told me they'll take care of the early lease termination fee and send [redacted] where I have my loan through the balance of what they owe me and that it takes a month to process that money though the lease termination fee would be taken care of IMMEDIATELY Now three months later there is no resolution and I thought my lease termination fee of $was being taken care of and it's an outstanding dept in my name which is why my credit score decreased points in that time I got a APR from [redacted] bank which I didn't agree to pay that much with my credit rating being 768(now 741) KIA motor finance would have given me or which was ADVERTISED on Sansone Kia's website which was a positive selling point for me even going there in the first place I'm losing money on the finance because of the loan APR I'm paying $a month which if the money was calculated correctly from the get go I would have only been paying $a month I'm getting set to refinance my house now because of my decreased credit score I'm going to lose money there as well as refinance the car AND AGAIN lose money there with a higher APR All because of Sansone Kia's unethical business practices They should be audited to see if they've done this to other people as well I was told in person by Osvaldo R that the paper work for my bank to get paid takes a month(in the email to the Revdex.com from him he saying it takes weeks another lie) and call him back in a month I couldn't get him on the phone for days I contacted the Revdex.com and the Federal Trade Commission as well as Channel Seven on Your Side Because I had not heard anything from anyone on 8/14/I filed a Civil Part lawsuit with the [redacted] County court and I'm waiting to hear back from them currently Since I've purchased cars new from various dealerships and have never imagine being taken advantage of like this The early lease termination bill Osvaldo R was talking about in his email to the Revdex.com was IN HIS HAND!! He never tried to make a copy of it and never once said he needed it NOR called me to say that he needed it because it doesn't have anything on it that pertains to them paying they just want to string me along financially for longer then they already have I tried to get you on the phone to explain this because I didn't want you to read this entire thing hopefully you did and hopefully at some point I get some sort of satisfaction because at this moment I'm very unhappy with how unmotivated and deceitful Sansone has been during my entire transaction Regards, [redacted]
Sansone Kia stands by its position that the "Documentary Fees" were appropriately charged to the Customer These fees, like sales tax, are added to the negotiated purchase price so as to off-set certain transactional expenses incurred by the dealership, which is standard in the industry Notwithstanding that the Documentary Fee charge was appropriate, in the spirit of customer goodwill, we will, in this instance only, refund said fees in the amount of $Please advise if this is acceptable to the CustomerLastly, my contact information is below
On 8/30/this customer arrived with a Black Dodge Charger that had a warranty that expired on January 5, The vehicle had 96,miles on it at the time The customer explained to our service advisor that they had their vehicle taken to an outside repair facility for a malfunction indicator light and were advised that the oil pressure switch was faulty They also asked us to update the PCM We explained our diagnostic procedure and cost to the customer and the customer agreed to the procedure We examined the vehicle and determined this would be an accurate first line of defense for the code that was present in the vehicle(P06DD) As with any repair we followed the appropriate diagnostic chart and were led to the oil pressure switch as the first step to take in helping these customers The customer was responsible for the repairs in the amount of $including tax and fees We explained to the customer that this could solve the problem, however we would have to see what adding some mileage to the vehicle proved Unfortunately, the malfunction indicator light returned and we had to reinspect the vehicleThe customer had reached out to Chrysler for assistance Chrysler created a CAIR file (# [redacted] ) and asked us to assist in the diagnosis only due to the expired warranty The vehicle was returned to us on 8/30/for further diagnosis with miles on itChrysler was very clear that they could not provide a rental to this customer until the full diagnostic procedure was complete The Service Director, Aron K [redacted] had spoken to both Mrs [redacted] and her son and clarified this on Saturday 9/2/ The customer insisted on a loaner vehicle, which we offered to provide as long as the customer understood that there could be a cost associated with the loaner vehicle The customer never showed up to obtain said loaner on Saturday 9/2/ After the Labor Day holiday, the diagnosis including checking engine main and connecting rod bearings measurements continued until the result of an intermittent oil pump failure was found After consulting with Chrysler, the Service Manager provided a complete good will repair for all of the diagnoses, parts and labor associated with the oil pump replacement (which would have cost $1500-$1800.00) No deductible or contribution was made by the customer due to the initial cost of repairs made on 8/30/ The vehicle was road tested and returned to the customer operating as it was designed
The General Manager of the Auto Mall has been reaching out to the Consumer's daughter, who speaks English, to set up a meeting to review the transaction. He is waiting for a return call from her so that this matter can be resolved
Complaint: ***
I am rejecting this response because: *** *** called me a week before I made the complaint and told me the situation was
settled over a over a suffix of my last name whether it was senior or notThe registration was mailed and registered to the wrong address which needs to be fixed
Regards,
*** ***
As a prior Customer, the Consumer was sent a letter regarding a program running at Sansone Nissan. However, the letter explicitly said "with potentially no money out of pocket and keep the same payment$that you are paying now" in bold print. The letter also said "you may
be able to upgrade to a brand new or model". It did not only reference a model. The Customer was offered a brand new *** with the same monthly payment $with $1,down for inception fees, motor vehicle and first payment. Her desired settlement of a *** with the current $payment and no money down is not what was promised
This is regarding complaint ID [redacted] Sansone Toyota has resolved the issue and gave us our money backThank you
The manufacturer approved the installation of a new engine which was completed last week This should resolve all outstanding issues with this vehicle
The dealership had the customer bring the car in Free of Charge to inspect the brakes They pulled the tires and removed the brake pads from the vehicle to measure the inside and the outside brake pads, while the customer was present The brakes are within factory specifications of 5mm for the front brakes and 6mm for the rear brakes At this time the car does not need brakes and the customer was physically shown this Low brake fluid does not necessarily mean a vehicle needs brakes As the brake pads wear, the master cylinder does require more fluid because it needs more fluid to push the caliper out, which presses the brake pad into the brake rotor for stopping The only way to be sure if brake replacement is needed is to pull the tires and remove the brake pads for measurement The customer states on 05/21/16, after the dealership inspected her car, she brought it to an independent repair facility, one that does not repair brakes They did not physically inspect the brakes by pulling the tires off or the brake pads and measure them like the dealership did Therefore, the dealership is not sure why she is taking another shop’s opinion, a shop that doesn’t do brake repairs If the car needed brakes, the dealership would gladly install them The Director of Fixed Operations, Travis W, emailed the customer and also called and left his personal cell number so that he might discuss the matter with her directly
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Sales Manager Charlie C initially spoke to the Customer when she first came to the dealership and although he advised her to keep her current vehicle, she insisted on buying the new car He was able to lower her payments by $per month (and installed an XM radio and a spoiler on the car at no cost to the customer) They also provided her with a rental vehicle so she would not be without a car Two weeks later the Customer called and said she felt the dealership took advantage of her MrC asked her to come into the dealership with her husband and son so he could go over the transaction with all of them, but she refused
[redacted] I am rejecting this response because:the ac conditoning system was clearly working before the car was dropped off for repairsAfter that the ac system was not performing after the initial repair Regards, [redacted]
I will have my husband Julio Carrico pick up the title on 11/1/afternoon Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]
Tell us why hereWhile it is true the consumer could process the transfer of his plates and registration, the dealership would not have been able to release the vehicle to the customer until he returned to the dealership with a receipt from the State of New York indicating that the sales tax was paid and the vehicle was registered to him At that time the dealership would reimburse the consumer for all motor vehicle and sales tax collected The dealership did not “make an extra $dollars” I’m assuming the consumer is referring to the $charged for documentary service fees which is for the preparation and processing of documents related to the sale or lease of the motor vehicle, and does not include the actual motor vehicle fees charged by the StateThe dealership refunded the Customer $from the estimated motor vehicle fees collected in the amount of $ All of this is clearly spelled out on the back of the Buyer’s Order
[redacted] I am rejecting this response because: As you can see on the attached contract of sale there were two separate charges under documentary service fees one for sales/lease documents:$which they omit in their response, and then a separate one for Motor Vehicle Title and Registration $185.00.The second one of $was charged to me for the services rendered by them of going to motor vehicles to process the title and registration, the very action in which I asked three times during the course of buying the car, whether I could do myself and I was told three times THAT I COULD NOTIn their response they inaccurately state that the $was for Sales/Lease documentation, they charged me $for that Again they are twisting words to make things seem to be what they are notThe document is clearThey in fact lied to me in telling me that I could Not do something that I was perfectly willing to do for myself in order to save that fee of $ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I purchased the car on 6/after being contacted by salesperson Sean S(who no longer works at that dealership) on June 4th asking me to consider trading my car in because I quality for some special deal to which even now no special deal was ever talked about nor did I receive any special compensation with the business transaction We worked out the deal hand shook on it after signing a blank contract(though I was told it wasn't a contract and it was my father sitting with me as my witness--despite anything the dealer says) I didn't get the deal we worked out and shook upon on paper I got a worse APR on the loan and the reason for this was KIA motor finance doesn't pick up loans over $40K My loan would have came out well under $40K if things would have been done correctly The dealership in the response to the complaint said I advised I wanted certain warranties and/or products canceled totally $4,this is completely untrue They charged me $28,for the buyout on my leased Kia Sorento and in actuality I should have only paid $26,which is what Sansone Kia paid Kia motor finance and pocketed the rest of that money with was interested which would have been charged to me if I had personally bought the car out but the dealership paid it off and wasn't charged the sales tax I would have been charged That's $2,they owe me right there Now the deal that I shook on but didn't get because of the signing the blank contract was taxes titling fee and document fees was supposed to be included in the price of the vehicle and not extra I was charged extra Those three items including the early lease termination fee which I's not liable for because They contacted me with a special offer to trade my lease in the first place which is almost predatory and Because I bought a Kia Sorento and KIA motor finance waives that fee if another KIA is purchased(but they didn't know I bought another KIA because my loan for the new car wasn't with them because I was overcharged by Sansone and they wouldn't pick me back up because the loan was to much) all in all it equaled $2, Altogether they owe me $5, Now we discussed and agreed upon this after much debate me and Mr Osvaldo R on 7/to which he told me they'll take care of the early lease termination fee and send [redacted] where I have my loan through the balance of what they owe me and that it takes a month to process that money though the lease termination fee would be taken care of IMMEDIATELY Now three months later there is no resolution and I thought my lease termination fee of $was being taken care of and it's an outstanding dept in my name which is why my credit score decreased points in that time I got a APR from [redacted] bank which I didn't agree to pay that much with my credit rating being 768(now 741) KIA motor finance would have given me or which was ADVERTISED on Sansone Kia's website which was a positive selling point for me even going there in the first place I'm losing money on the finance because of the loan APR I'm paying $a month which if the money was calculated correctly from the get go I would have only been paying $a month I'm getting set to refinance my house now because of my decreased credit score I'm going to lose money there as well as refinance the car AND AGAIN lose money there with a higher APR All because of Sansone Kia's unethical business practices They should be audited to see if they've done this to other people as well I was told in person by Osvaldo R that the paper work for my bank to get paid takes a month(in the email to the Revdex.com from him he saying it takes weeks another lie) and call him back in a month I couldn't get him on the phone for days I contacted the Revdex.com and the Federal Trade Commission as well as Channel Seven on Your Side Because I had not heard anything from anyone on 8/14/I filed a Civil Part lawsuit with the [redacted] County court and I'm waiting to hear back from them currently Since I've purchased cars new from various dealerships and have never imagine being taken advantage of like this The early lease termination bill Osvaldo R was talking about in his email to the Revdex.com was IN HIS HAND!! He never tried to make a copy of it and never once said he needed it NOR called me to say that he needed it because it doesn't have anything on it that pertains to them paying they just want to string me along financially for longer then they already have I tried to get you on the phone to explain this because I didn't want you to read this entire thing hopefully you did and hopefully at some point I get some sort of satisfaction because at this moment I'm very unhappy with how unmotivated and deceitful Sansone has been during my entire transaction Regards, [redacted]
Sansone Kia stands by its position that the "Documentary Fees" were appropriately charged to the Customer These fees, like sales tax, are added to the negotiated purchase price so as to off-set certain transactional expenses incurred by the dealership, which is standard in the industry Notwithstanding that the Documentary Fee charge was appropriate, in the spirit of customer goodwill, we will, in this instance only, refund said fees in the amount of $Please advise if this is acceptable to the CustomerLastly, my contact information is below
On 8/30/this customer arrived with a Black Dodge Charger that had a warranty that expired on January 5, The vehicle had 96,miles on it at the time The customer explained to our service advisor that they had their vehicle taken to an outside repair facility for a malfunction indicator light and were advised that the oil pressure switch was faulty They also asked us to update the PCM We explained our diagnostic procedure and cost to the customer and the customer agreed to the procedure We examined the vehicle and determined this would be an accurate first line of defense for the code that was present in the vehicle(P06DD) As with any repair we followed the appropriate diagnostic chart and were led to the oil pressure switch as the first step to take in helping these customers The customer was responsible for the repairs in the amount of $including tax and fees We explained to the customer that this could solve the problem, however we would have to see what adding some mileage to the vehicle proved Unfortunately, the malfunction indicator light returned and we had to reinspect the vehicleThe customer had reached out to Chrysler for assistance Chrysler created a CAIR file (# [redacted] ) and asked us to assist in the diagnosis only due to the expired warranty The vehicle was returned to us on 8/30/for further diagnosis with miles on itChrysler was very clear that they could not provide a rental to this customer until the full diagnostic procedure was complete The Service Director, Aron K [redacted] had spoken to both Mrs [redacted] and her son and clarified this on Saturday 9/2/ The customer insisted on a loaner vehicle, which we offered to provide as long as the customer understood that there could be a cost associated with the loaner vehicle The customer never showed up to obtain said loaner on Saturday 9/2/ After the Labor Day holiday, the diagnosis including checking engine main and connecting rod bearings measurements continued until the result of an intermittent oil pump failure was found After consulting with Chrysler, the Service Manager provided a complete good will repair for all of the diagnoses, parts and labor associated with the oil pump replacement (which would have cost $1500-$1800.00) No deductible or contribution was made by the customer due to the initial cost of repairs made on 8/30/ The vehicle was road tested and returned to the customer operating as it was designed
The dealership made the payment and returned the car
This matter has been amicably resolved between the parties and the Customer picked up his Jeep from Service
The General Manager of the Auto Mall has been reaching out to the Consumer's daughter, who speaks English, to set up a meeting to review the transaction. He is waiting for a return call from her so that this matter can be resolved
The Customer also filed a complaint with the Department of Consumer Affairs, Middlesex County. We have resolved this matter through them
Complaint: ***
I am rejecting this response because: *** *** called me a week before I made the complaint and told me the situation was
settled over a over a suffix of my last name whether it was senior or notThe registration was mailed and registered to the wrong address which needs to be fixed
Regards,
*** ***
Please see attached rebuttal from the Service Manager, Chris M
The dealership contacted the Consumer and resolved all outstanding issues including cancellation of warranties
As a prior Customer, the Consumer was sent a letter regarding a program running at Sansone Nissan. However, the letter explicitly said "with potentially no money out of pocket and keep the same payment$that you are paying now" in bold print. The letter also said "you may
be able to upgrade to a brand new or model". It did not only reference a model. The Customer was offered a brand new *** with the same monthly payment $with $1,down for inception fees, motor vehicle and first payment. Her desired settlement of a *** with the current $payment and no money down is not what was promised