Cain's Heating & Air Conditioning

Tell us why hereWhile it is true the consumer could process the transfer of his plates and registration, the dealership would not have been able to release the vehicle to the customer until he returned to the dealership with a receipt from the State of New York indicating that the sales tax was
paid and the vehicle was registered to him. At that time the dealership would reimburse the consumer for all motor vehicle and sales tax collected. The dealership did not “make an extra $dollars”. I’m assuming the consumer is referring to the $charged for documentary service fees which is for the preparation and processing of documents related to the sale or lease of the motor vehicle, and does not include the actual motor vehicle fees charged by the StateThe dealership refunded the Customer $from the estimated motor vehicle fees collected in the amount of $300.00. All of this is clearly spelled out on the back of the Buyer’s Order

Sales Manager Charlie C initially spoke to the Customer when she first came to the dealership and although he advised her to keep her current vehicle, she insisted on buying the new car. He was able to lower her payments by $per month (and installed an XM radio and a spoiler on
the car at no cost to the customer). They also provided her with a rental vehicle so she would not be without a car. Two weeks later the Customer called and said she felt the dealership took advantage of her. MrC asked her to come into the dealership with her husband and son so he could go over the transaction with all of them, but she refused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Initially there was a problem with the Consumer's insurance card, however, his plates were sent to him overnight via Fed Ex on April 19,

This is regarding complaint ID ***Sansone Toyota has resolved the issue and gave us our money backThank you

Complaint: ***
I am rejecting this response because:
I have also filed a claim with DCA and filing with small claims court for reimbursement for brakes repaired 6/Manager has reached out vi email and I have attempted to resolve, however it seems they do not feel as though they are responsible, so unless they are willing to reimburse my $for the repair workI can also provide receipt for proof, which will be provided when they receive small claims summons
Regards,
*** ***

The dealership had the customer bring the car in Free of Charge to inspect the brakes. They pulled the tires and removed the brake pads from the vehicle to measure the inside and the outside brake pads, while the customer was present. The brakes are within factory specifications of 5mm for the front brakes and 6mm for the rear brakes. At this time the car does not need brakes and the customer was physically shown this. Low brake fluid does not necessarily mean a vehicle needs brakes. As the brake pads wear, the master cylinder does require more fluid because it needs more fluid to push the caliper out, which presses the brake pad into the brake rotor for stopping. The only way to be sure if brake replacement is needed is to pull the tires and remove the brake pads for measurement. The customer states on 05/21/16, after the dealership inspected her car, she brought it to an independent repair facility, one that does not repair brakes. They did not physically inspect the brakes by pulling the tires off or the brake pads and measure them like the dealership did. Therefore, the dealership is not sure why she is taking another shop’s opinion, a shop that doesn’t do brake repairs. If the car needed brakes, the dealership would gladly install them. The Director of Fixed Operations, Travis W, emailed the customer and also called and left his personal cell number so that he might discuss the matter with her directly