Cain's Heating & Air Conditioning

The dealership sent the motor vehicle to the agency on 02/12/but were waiting for the emissions from Connecticut. The dealership received the Connecticut emissions on 02/15/and sent them to the motor vehicle agency. The registration came back on 03/01/and was sent overnight
delivery to the Customer. A refund check for the motor vehicle was sent the following day

Complaint: ***
I am rejecting this response because:
I personally reached out to Sansone after receiving their response and was told I will receive a call back from Service Director, Travis, which I never receivedSansone's customer relations and service have been horrific through this ordeal and I have decided since they are refusing to rectify their error, I will have to proceed with another recourseI am rejecting because I am not the professional mechanic and for me to receive completely separate assessments of the EXACT same issue from places that cannot gain anything, and the only component that could be at a loss is the only one stating something else, does not sit well with meThis is a safety matter and I have been patient long enoughThey do not wish to do their job, and I have been more than fair simply asking that they properly replace my brakessince they are refusing I am continuing to reject their response
Regards,
*** ***

The manufacturer approved the installation of a new engine which was completed last week. This should resolve all outstanding issues with this vehicle

Please be advised that a check in the amount of $was issued to the Consumer on July 15, 2015. The check was deposited by the Consumer and cleared the bank on July 29, 2015. I can supply you with a copy of the cancelled check if you request it

I will have my husband Julio Carrico pick up the title on 11/1/afternoon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * *** ***

Complaint: ***
I am rejecting this response because: the manager lied I paid a down payment of $and over $for the remote start and rear spoiler Then they charged me $to put it a *** xm radio which is hard to get on my radioI have to disconnect my *** phone in order to get the *** xm radio on and then I have to connect my phone to *** If I get off of *** xm radio to listen to FM, then it takes over minutes to try to get the *** xm radio back on Sometimes I get disgusted and just listen to FM radio I am disputing the *** xm radio costI refuse to pay a ridiculous amount for a radio that doesn't work Work on a deal with themI love my *** but it doesn't have what I want in it I'd rather pay $more a month if they switch the car I am very upset over the radio
Regards,
*** ***

The Service Manager for Sansone Toyota met with the Consumer and they resolved this matter to Ms***'s satisfaction

I responded on August 29, 2016, as follows: The Manager spoke with Mr*** and is waiting for him to email a copy of the bill he received from *** so they can try and resolve this matter

*** ***
I am rejecting this response because:the ac conditoning system was clearly working before the car was dropped off for repairsAfter that the ac system was not performing after the initial repair
Regards,
***

After reviewing Mr***'s response, we have decided to resolve this matter. Solely in the spirit of good will, not to be misinterpreted as any admission of wrongdoing, we are prepared to tender $to the Consumer. I have requested a check from the Accounting Department and will forward same upon receipt

The customer returned to the dealership after his engine was repaired and stated that since he had the engine repairs done, the air conditioning no longer worked. We advised the customer to bring his vehicle into Service at his convenience, so it could be diagnosed, at no charge to him, in
order to determine what was wrong with the air conditioning system. The customer returned to the dealership and we performed the diagnostics. The diagnostics determined that the air conditioning compressor had an internal issue. The compressor is a sealed unit, and an internal electrical issue could not have been caused by any repairs that were made to the engine. The customer was told the vehicle needed a new air conditioning compressor due to an internal problem, and he was given an estimate at this time. The customer declined to have any repairs performed

The Dealership mailed the title to the Customer, certified mail, in November, to the address listed in her complaint. The letter was returned by the Post Office in December as being unclaimed. The Title Director is holding it and would like to know how the Customer wishes us to
send it to her. Does she want to come into the dealership to pick it up or send via certified mail? They don't like to send titles through the mail as they can get lost, and therefore use certified mail. We can also overnight it to her. Please advise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

This matter has been amicably resolved between the parties

The dealership received confirmation on Monday of the lien on the the title and a check is being sent out, in the amount of $293.00, $less $for the temp fee

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response, No I don't agree with thisBut it is what it is and I email the Vise President Mr*** of Sansone and I have the email that he would follow throughWill never heard from him again after thatJames the financial guy call me after I had email Mr*** again to follow up After reading Charles response, he has no clue what I owe on the carHe gave the wrong amount never look into thisI'll never use Sansone again nor will I recommend them to anyone They should never advertise that they help people with bad credit on there website Nothing but Lies
*** ***

Subsequent to the purchase of his vehicle, Mr.*** returned to the dealership and advised that he wanted certainwarranties and/or products canceled, which totaled $4,554.00. At thattime Osvaldo R agreed the termination fee of $would be waived. However, the dealership needs a
copy of the billing statement Kia sent to Mr.*** charging him for the early termination fee before the credit can beprocessed, and they have not received same from Mr***.The $4,will be refunded in approximately six weeks which is how long itusually takes to process the paperwork and the monies are then forwarded to theCustomer's financing company to be applied towards his loan.Lastly, the General Sales Manager of the dealership, John P, advised thatthey have NEVER asked a customer to sign a blank contract nor would they expectanyone to do so. We apologize for the delay in refunding the $4,to Mr***'s loan

Sansone Kia stands by its position that the "Documentary Fees" were appropriately charged to the Customer. These fees, like sales tax, are added to the negotiated purchase price so as to off-set certain transactional expenses incurred by the dealership, which is standard in the
industry. Notwithstanding that the Documentary Fee charge was appropriate, in the spirit of customer goodwill, we will, in this instance only, refund said fees in the amount of $399.00. Please advise if this is acceptable to the Customer. Lastly, my contact information is below