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Cali Naturals

PO Box 15911, Tampa, Florida, United States, 33684-5911

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Cali Naturals Reviews (%countItem)

I ordered a free sample and they took out of my checking account 89.44 and 90. Something! I didn't order anything but a free sample! I want my money!
I sent for a free sample of cdb oil and then they take out of my checking account in the amounts of 89.44 and 99.00! I would like my money reimbursed please!!!!

Desired Outcome

Refund of my money they took out of my account without approval!

Cali Naturals Response • Jun 30, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the products.

Your trial started when you ordered the products on 05/25/2020 which you paid shipping and handling fees of $6.87 and $6.83.

We have cancelled your account through contacting our Customer Support on 06/05/2020 and we don't wee that we were billed for 89.44 and 90 since you called to cancel within the trial period of 14 days.

If you have further questions or concerns please feel free to call us directly at 866-519-0427

Thank you

Customer Response • Jul 02, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
They need to return my money since they stated that I cancelled in the allotted time frame!!!!

Customer Response • Jul 17, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I just want my money back because they had no right to with draw from my account! They state above in their statement that I had cancelled in the allotted time frame! And they went ahead and took out money two different times out of my account that I received nothing for! I stand by my decision and want my money reenbursed!

I had gotten an offer for FREE SAMPLE just pay shipping and handling I DID NOT AUTHORIZE MULTIPLE PURCHASES 200 NEEDSTOBE PUT BACKON CHILDSUPPORT CARD
I am unable to get to transaction numbers but my free SAMPLE was ordered in early march. I have 2 UNAUTHORIZED TRANSACTIONS MAY 1 2020 AND JUNE 1 2020 I WANT IT REFUNDED ASAP

Desired Outcome

I would like 200 dollarsput back o my child support card. I got a free sample in march. Theres been multiple UNAUTHORIZED PURCHASES FROM COMPANY

Cali Naturals Response • Jun 08, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the products.

Your trial started when you ordered the products on 03/15/2020 which you paid shipping and handling fees of $6.87 and $6.83. Your trial ended on 03/31/2020, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account through contacting our Customer Support on 06/04/2020. Rest assured, the account is cancelled and you wont receive any further shipments.

Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process refund of $449.27 (April and May charges).

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

If you have further questions or concerns please feel free to call us directly at 866-519-0427

Thank you

They offer you a one time trial. I checked one time and they still sent me another one. I am sending it back but I have to pay a restocking price of 19.00. I feel that if you check one time that should be it. They had my phone they could call and see if I wanted more instead of just sending. I think they should be checked for their service. They will send me back some of my money but not all of it. I only gave them permission for a one time payment from my checking account. Now they have been in my account again and took out 90.00, these kind of things need to be stopped.
Thank You
***
Can I give half a star

pure scam - paid shipping only for sample as advertised then got billed $180.00 for the product the next month. Canceled the product but was charged restocking so only got $80.00 back to my account.

I cannot get ahold of this company to cancel any further orders. There is no place you are even given to call to cancel. All phone numbers dont work.
Was for Cali Naturals Gummies and isolate hemp extract 300 mg. Free except shipping. Cannot get ahold of people to keep them from taking money out of my bank. I texted the number texted to me to order but they dont respond. Please help Im on ssd and cant have them taking money from my account.

Desired Outcome

For them not to charge my account as no number is available for me to cancel.

Cali Naturals Response • Jun 04, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the products.

Your trial started when you ordered the products on 04/09/2020 which you paid shipping and handling fees of $6.87 and $6.83.

We have cancelled your account today 06/04/2020. Rest assured, the account is cancelled and you wont receive any further shipments.

If you have further questions or concerns please feel free to call us directly at 866-519-0427

Thank you

A great "deal" for CBD products but who reads the fine print. They will give you a sample of product for $6.83 and charge your card full price after.
I am 86 years old and went out to find CBD products to help my pain levels. I found this website with cheap products and ordered a trial.
Little did I know that the tiny fine print states I have to call to cancel within 14 days of my order.

I then received 2 more shipments and was charged for $89.87 for one product and $89.83 for another but when billed to my account they were from two separate accounts such as "ACTIVEFORMULASEYESERUM 833-732-0409 FL" & " VIVANATURALSSKINCREAM. 833-746-6927 FL" neither are Cali Naturals so I didn't know what I was charged for and as you can see the ph#'s are different as well.

I asked my daughter to take a look at my account and she called both numbers explained she had Revdex.com up on the Computer and that they had numerous complaints. The sent 4 emails that they have cancelled my account effective June 1st and also that within 3-5 business days a total of $120 will be returned to her account. I was charged $359.40 but will take some money back.

Due to the different names that were billed to my account, it's no wonder that they get the money they do from people who are elderly. I'm on a fixed income and of course don't have the extra money for this product that is why when it was cheap, I was happy to find it.

This company is a scam from word one. I will wait with bated breath to see if I get my money back from them and hopefully no more charges from them.

Desired Outcome

No where on the original website does it say it's a trial, and that this is a monthly service. If my daughter hadn't been checking my accounts, this would have continued until I couldn't afford anything for the next couple of months. These people are a scam and again I would really like to get my $359.40 back but getting 1/3 of my money really isn't what I was hoping for. I pray that they have cancelled this and I don't have to deal with this ever again. It's very shady to have two separate amounts coming out of the account from 2 separate company names. SCAM SCAM SCAM SCAM

Cali Naturals Response • Jun 04, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the products.

Your trial started when you ordered the products on 04/09/2020 which you paid shipping and handling fees of $6.87 and $6.83. Your trial ended on 04/25/2020, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account through contacting our Customer Support on 06/01/2020 and refunded you back $120.00. Rest assured, the account is cancelled and you wont receive any further shipments.

Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of $29.83 and $29.87. We have also process the refund for $89.83 and $89.87.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

If you have further questions or concerns please feel free to call us directly at 866-519-0427

Thank you

Cali Naturals never provided me with product cost after trail period. If they had I would never have agreed to take place in trail.
Order number E2CXXXXXXX Shipping Cost $13.70 but no mention of trail or 14 day cancellation or what items would cost after 14 day trail. I was billed additional $89.83 and $89.87 on 05/06/2020 for additional $179.70 for products. Seems very deceptive to me and unethical to not mention in original order which I have that it was for a 14 day trail or what products would cost after 14 days. Cali Naturals say by placing order I agreed to monthly purchases but cannot show me the fine print. I would not have agreed to place order if I knew this was a recurring monthly charge. Seems like a scam to me at least deceptive not to mention monthly charges and amounts. Products were Cali Naturals 300mg CBD oil and CBD Gummies

Desired Outcome

I would like a full refund of $89.87 & $89.83 for a total of $179.70 Cancellation of trail. No monthly deliveries. Change their deceptive policies. I will be willing to send back both products for a complete refund.

Cali Naturals Response • Jun 04, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the products.

Your trial started when you ordered the products on 04/19/2020 which you paid shipping and handling fees of $6.87 and $6.83. Your trial ended on 05/05/2020, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account through contacting our Customer Support on 05/29/2020. Rest assured, the account is cancelled and you wont receive any further shipments.

You had already filed a dispute through your bank. Because of the dispute or any cases pertaining to the charge were confirmed on your account, We may no longer able to refund any charges to make sure no double refunds are processed.

If you have further questions or concerns please feel free to call us directly at 866-519-0427

Thank you

Thought I was ordering a free sample but received oil and gummies. Within a wk I but boxed back up and returned the unopened product and canceled
I received another box today so I found a ph# for customer support. They said they never received the return and charged me $176 for April and they would charge me $37 for restocking this box that I was returning They will refund the $176 for May but won't refund the April order for $176 that I returned because it was more than 30 days. Ive been charged $176 for April and $37 restocking fee for product I returned and I don't have the product. Would like a full return on credit card.

Desired Outcome

Full refund

Cali Naturals Response • Jun 04, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the products.

Your trial started when you ordered the products on 04/05/2020 which you paid shipping and handling fees of $6.87 and $6.83. Your trial ended on 04/21/2020, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account through contacting our Customer Support on 05/26/2020 and refunded you back $179.80. Rest assured, the account is cancelled and you wont receive any further shipments.

Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of $179.80 (April charge).

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

If you have further questions or concerns please feel free to call us directly at 866-519-0427

Thank you

Customer Response • Jun 06, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
Full refund given as requested.

1) I received Cali Natural's CBD 300. It is watered down so much, it runs like water.
2) They fraudulently tried to charge me $ 89.87 for Skin Cream.
They fraudulently tried to charge the credit card I used to pay the CBD for a skin cream for $ 89.97 that I never purchased and never heard of. Chase fraud section
thankfully denied the charge. They must be known for doing this.

Desired Outcome

They should be fined heavily to stop defrauding innocent people.

Cali Naturals Response • Jun 04, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the products.

Your trial started when you ordered the products on 04/05/2020 which you paid shipping and handling fees of $6.87 and $6.83.

We weent ahead and cancel your account today (06/04/2020).

If you have further questions or concerns please feel free to call us directly at 866-519-0427

Thank you

pure scam - paid shipping only for sample as advertised then got billed $180.00 for the product the next month. Returned the unopened product but was charged restocking so only got $142.00 back after I paid return shipping.

They sucked me in with dishonesty (as done to others)

I did the same as everybody else did. Ordered a TRIAL bottle and pack of gummy bears, just pay for shipping. I was half lucky. the first charge of $89.87 was listed as a fraud alert and was denied by both me and my bank. Unfortunately for some strange reason, they did not catch the $89.83 and it went thru. I immediately called the company (Cali Naturals) and was informed by the customer service rep that she was actually a third party and not involved the that company. I spent at least 30 minutes on the call with the rep who kept telling me that I had the product for 17 days. Now in my world, until I have the product in my hand do I count that I now have the product to try. I ordered on the 2nd of May and was charged on the 19th of May. I received the product on my door step on the 6th of May. I had not even shipped until the 5th of May. To me that would be 13 days. And NO I did not see any such thing as to being charged for more than the shipping or having so many days to review. I had seen prior to trying the FREE product a 100% 90 day return, no questions asked. I was so upset that I lost my temper with the rep (I apologized for that as she is only doing a job and not the actual person who is scamming people) and finally got the 89.83 to be refund with $35 and rest once they receive the product. So I am out the shipping cost the first time and now the cost of return. I only wanted to try this product since I had heard good reviews about it. Even if this had worked (I had not gotten to try it at all since I wanted to let my doctor to see of it was okay to try and apt is still a few weeks away), I WILL NOT EVER ORDER FROM THIS PLACE AGAIN.

Honestly they deserve no stars. My Review is like everyone else. I got charged for 2 bottles of skin cream $179.70 I had canceled a month earlier when they had charged my PayPal account $89.83, but he refunded back and said he had canceled my account. Now its May 15 and here's $179.70 off my debt card. I live on SSDI I cant afford for this to keep happening. Anyways I call to get my money back and to ask why they did this after I had canceled. She said I hadn't canceled I told her I did, but go ahead and do it again. So I thought my money was refunded and my account was canceled. HECK NO IT WASNT. She only gave me $40 ,so I called back and asked what's was going on,? And they said that's all I get!! I was more then a little upset. 2 of India people hung up on me. Finally I talked to a Manager and he was no better. He acted like he was give me his money. In 2 separate emails he gave me $40 then $20. I told him I want all my money back! He said he could do that. They even have a policy for returns if you do it with in 21 days. I told him there's no good reason for him to keep my money and for him to give it back. I said you all are just thieves stealing innocent peoples money. How can you sleep at night? Do you have kids? Would you want them to know that you steal money from innocent people? Then I said do you believe in GOD? Cuz if you did you wouldn't continually sin. Then I just said I guess I'll have too Revdex.com and this I took as a threat he said if I did that he would take an extra 20 out off my money which he did. I don't take kindly to threats. He stoled my money. Please Revdex.com HELP ME.

Deceptive marketing
Supposed trial offer for 6 dollars and change. Two weeks later 190.00 out of bank account. Fine print somewhere supposedly says recurring trial. Charges come up as weird names for businesses.

Desired Outcome

They are claiming they can only refund me half. We will see. The other complaints here do not inspire much hope.

Customer Response • May 29, 2020

The company did return the 50 dollars per product. Leaving our out of pocket loss at 90 dollars total. I will wait to see if they truly take us off of this trial or not next month. Still have not recieved the product from this supposed trial. So at this point it is 90 dollars they just took.

Cali Naturals Response • Jun 05, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the products.

Your trial started when you ordered the products on 04/23/2020 which you paid shipping and handling fees of $6.87 and $6.83. Your trial ended on 05/09/2020, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account through contacting our Customer Support on 05/14/2020 and refunded you back $100.00. Rest assured, the account is cancelled and you wont receive any further shipments.

Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of $39.83 and $39.87.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

If you have further questions or concerns please feel free to call us directly at 866-519-0427

Thank you

Customer Response • Jun 05, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
They have made us whole and resolved the case to satisfaction.

I am 66 yrs old and I did not order anything from this company. I did however click on a link that advertised something else.
On or about februaery I clicked a link stating something had happened to Dr. Phil. One click was all it took. I received a box of oil and gummies in Feb.I did not order it. Put it away. Monday May 11 I received another box. Inside was a small card about coron virus. another with no phone number but a web site. I was shocked that this was hemp oil. I was doubly shocked when I call them I asked the ladies name., she only gave first Haven with 535 ext. The second call I never could understand her name but did find out she was in the Philippines this one hung up on me.
the FIRST call Haven informed me that YES I did order this. blah blah blah. I asked her how much she had charged my acct. $380.00 I am in trying to reach my bankl with trouble because of covid. Today I received a email and that they refunded 140.00 . Yesterday Haven said she will refund 280.00.she couldn't refund the full amount of 380.00 bcause blah blah blah.Today I called again. BY the way this company just answers call with "customer service" I got this off the web. They do not mention their company name.and you will hardly be able to understand them.I asked why only 140 on the email from yesterday. She said that I was never quoted 280.00 from Haven.
This company has yet to refund the amount. and I have been given two different amounts. And I am .sue my bank when I reach them will give me another amount that I choose to believe is the true amount and it isn't even 140.00 let alone 280 or even 380. But this company refuses, lies and defrauded me out of alot of money. They are hostile and have no interest in the fact that I never ordered anything from this company. I still have the unopened bottles and gummies etc. I didn't receive any trial of anything. Please help me receive my money back and Please post so that others do not even click on a odd web page. The last one I saw was about Oprah Winfrey. They are in a group of ss of their own. I want a refund of full amount, then when they don't refund the whole amount a want to file a police report and report them to any one who can read, hear and write about this company. they committed a crime because the never the first permission to access my account, send me anything by mail. thanks.

Desired Outcome

I am seeking the full amount they have charged my account. I want to know the afull amount they think I owed them because they will not refund the full amo9unht. I wish to know the remaining. because after this complaint I fully plan to utilize all remedies available to me. Pl Please avoid this click of the button and report this company if you have3 been scammed. Let me tell you about the hemp oil they send you. If you WANT to you could use and Pass a drug test for it doesn't have recited on label any THC. Better known aS WEED, pot or use with joints. The way this company acts is HIGhly HLY suspicious of obvious illegal advertisement and fraud. they are criminals

Cali Naturals Response • Jun 04, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the products.

Your trial started when you ordered the products on 03/20/2020 which you paid shipping and handling fees of $6.87 and $6.83. Your trial ended on 04/05/2020, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account through contacting our Customer Support on 05/11/2020 and refunded you back $140.00. Rest assured, the account is cancelled and you wont receive any further shipments.

Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of $49.83, $49.87, $59.83 and $59.87.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

If you have further questions or concerns please feel free to call us directly at 866-519-0427

Thank you

I wish I had read the reviews below before ordering from Cali Naturals because the same misleading situation occurred with me. I ordered what I thought was CBD Oil and gummies, 2 sets and paid the asking price with my credit card on March 24th. I did receive the product. They then applied two charges $89.87 and $89.83 to the card on April 10th. When disputing the charges at a Wyoming number I was told that I had to place another order within 14 days to avoid theses charges for the original "trial" product. I advised this was not on the website. After later searching their website I did find some obscure wording about a trial period on a previously hidden drop down. After several calls to both the Wyoming phone # and the Florida number and asking for a supervisor, they agreed to refund $120.00 ($60.00 each) to my card which has posted. Lesson Learned!

They gave me only half my money back, they still owe me $ 89.83. They are not above board, here is why. I got an email for CBD oil I clicked the link just pay shipping for CBD oil $9.94 or close to that amount. Boom before you go we can include sample gummies also I checked the box. There was no notice of you have to call within 14 days or we will charge you $179.80 if there was I would have canceled right there. I am on a fixed income and I could not afford that. Please have them return my $89.83 as soon as they can.
ThankYou,***
Product_Or_Service: CBD Oil
Account_Number: *** plus

Desired Outcome

Refund Refund my money to account ending in

Customer Response • May 14, 2020

Thank You for your response they decided to refund my money after my complaint, they were fair enough so I can cancel my complaint,
But I am not sure they will leave the money in my account they put in once and then removed it overnight than put it back in
Thank You for doing what you do

Cali Naturals Response • Jun 15, 2020

Hello Stanley,

We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 04/21/2020 and ended on 05/08/2020 in which we didn't receive any call from you thus your account has remained active and will charge you for another month's supply of the products.

We have cancelled your account last 05/09/2020 and processed a refund of $80.00 and as a ONE TIME courtesy, we have refunded you back $99.70 without the need to return any of our products.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is cancelled and you wont receive any further charges.

Customer Response • Jun 16, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
They were fair I am satisfied with this outcome
Thank you very miuch

ordered CBD gummies and oil: that was purchased and delivered......then, an unauthorized order was billed to my debit card a few weeks later
Your order (FCXXXXXXFA) has recently shipped.
The tracking number is XXXXXXXXXXXXXXXXXXXXXX. this was the order. I wanted to try a small bottle of oil and a bag of gummies. which was delivered. Then I discovered this morning a charge for 2 items against my card: 05/10/2020 ATM Point of Sale CELLUBALANCEEYESERUM CELLUBALANCEEYESER 866-571-4102 FL US $89.83
05/10/2020 ATM Point of Sale TRYBETAHEALTHSKINCREAM.CO TRYBETAHEALTHSKINC 866-5080819 FL US $89.87 I did not authorize these two purchases and have sent an email to the company to cancel these two purchases contacting my bank when they open this morning...my bank is in IN.

Desired Outcome

yes, a refund, total of $179.70

Cali Naturals Response • Jun 03, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the products.

Your trial started when you ordered the products on 04/21/2020 which you paid shipping and handling fees of $6.87 and $6.83. Your trial ended on 05/07/2020, in which we didn't receive any call from you thus, your account has been kept active.

We went ahead and cancel your account on (05/11/2020) and refunded you back $100.00. Rest assured, the account is cancelled and you wont receive any further shipments.

Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of $79.70

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

If you have further questions or concerns please feel free to call us directly at 866-519-0427

Thank you

Customer Response • Jun 08, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
yes, received all my money back.....Thank You, Revdex.com

The ad says free, I ordered and paid $6.87 on my card,
On 5-7-2020 my card shows pending $89.87.

On April 22 I ordered FREE CBD bottle charged to my credit postage only $6.87.
On 5-7-2020 an unauthorized charge of $89.87 showed up and I immediately
called my bank not to honor unauthorized charges. I saw exactly similar previous
complants against this company

Desired Outcome

If my bank does not charge me for it ok but if the bank charges my credit card I need refund please and add my complain to your list.

Cali Naturals Response • Jun 03, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil, if you do not call to cancel and return the products.

Your trial started when you ordered the products on 04/20/2020 which you paid shipping and handling fees of $6.87. Your trial ended on 05/06/2020, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account through contacting our Customer Support on 05/08/2020 and refunded you back $89.87. Rest assured, the account is cancelled and you wont receive any further shipments.

If you have further questions or concerns please feel free to call us directly at 866-519-0427

Thank you

Customer Response • Jun 05, 2020

Thank you. The company had credited full amount after haggling for lower amount. They will not stop their practice of offering "free", with small prints warning, although I did not see any.

Sent from my iPhone

It's a scam. Didn't order. Returned and they only gave a partial refund. Did order once at a low price... never reordered and received at huge $$
My husband, ***, wanted to order their products on facebook. I read it over (no where did it say he agreed to future automatic orders at almost 10 times the cost). When he got the second shipment (which he never ordered) there were two items in it and a small card that simply said Cali Naturals on the front and the website on back. I called them and told them I did not order, nor do we want this product. They indicated there was a 20% restocking fee. I got a Return to Sender RMA # XXXXXXD2251A and I was instructed to put that number on the box, which I did. I talked to a woman named Sam. She also gave me a Cancel # *** Told me they would credit me $40 each initially and when they received my return, credit the entire balance of $49.87 for one and $49.83 for the other item. I sent the box back priority mail. Tracking #XXXX XXXX XXXX XXXX XXXX. It was delivered on 4/13/2020 at 2:31 pm in Tampa, FL. I also called my credit card company and filed a dispute. Apparently, Cali Naturals reps disputed my dispute and so my credit card company said I owed the amounts above. I have since reopened my dispute with my credit card company. This company needs to be shut down. This is a scam. I did not order the product a second time..

I looked at Revdex.com complaints of this company and everybody says the same... ordered it cheap, never saw anything about automatic reorders and a huge increase in price and the company always says it was in the fine print. It also has an F rating.

We are seniors and this is a scam company.

Please help me get my money refunded.

Desired Outcome

I want Cali Naturals to refund the balance they owe me for the return of merchandise for a grand total of $99.70. I provided all the information I have including the priority mail tracking number and date/time they received my product back. My husband *** ordered the products, but the credit card is mine. Thank you, in advance, for whatever you can do.

Cali Naturals Response • Jun 04, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the products.

Your trial started when you ordered the products on 02/15/2020 which you paid shipping and handling fees of $6.87 and $6.83. Your trial ended on 03/002/2020, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account through contacting our Customer Support on 06/01/2020 and refunded you back $179.67. Rest assured, the account is cancelled and you wont receive any further shipments.

Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of $89.83 and $89.87 (March charges).

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

If you have further questions or concerns please feel free to call us directly at 866-519-0427

Thank you

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Address: PO Box 15911, Tampa, Florida, United States, 33684-5911

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