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Cali Naturals

PO Box 15911, Tampa, Florida, United States, 33684-5911

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Cali Naturals Reviews (%countItem)

I was surprised to get a free bottle of cbd pay the shipping and be done, the charged my account 90 twice in2 days after I requested by phone no auto
Their offer of a free bottle of cbd was inly a ploy to gain access to my bank account

Desired Outcome

To stop offering free cbd, when it is only a ploy to access peoples bank accounts

Cali Naturals Response • Mar 02, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the product.

Your trial started when you ordered the products on 02/04/20 which you paid shipping and handling fees of $6.84 and $6.82.

We have cancelled your account today (03/02/2020). Rest assured, the account is cancelled and you wont receive any further shipments.

If you have further questions or concerns please feel free to call us directly at (866) 519-0427.

Thank you

Ordered trial pkg for shipping only. Saw nothing about 14 day trial and recurring shipments. Recharged me for 89.87 at BEGINNING of 14th day.
DIDNT GET AN ENTIRE 14 DAY TRIAL. THEY CHARGED ME FOR PRODUCT AT BEGINNING OF 14 DAY INSTEAD OF AT END OF 14TH DAY. AND TRIED TO CHARGE FOR ADDITIONAL SHIPMENT. CUSTOMER SERVICE REP WAS VERY UNPLEASANT. WOULD ONLY RETURN $40 OF THE 89.87. DID NOT SEE ANYTHING ON WEBSITE OR OFFER STATING IT WOULD BE RECURRING SHIPMENTS OR PAYMENTS. THIS IS SUCH A SCAM. I WANT ALL MY MONEY BACK

Desired Outcome

I WANT ALL THE MONIES BACK IN MY ACCOUNT $89.87

Cali Naturals Response • Feb 20, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 4 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the product.

Your trial started when you ordered the products on 02/02/2020 which you paid shipping and handling fees of $6.87 and $6.83. Your trial ended on 02/18/2020, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account through contacting our Customer Service Support on (02/19/2020) and refunded you back $40.00

Rest assured, the account is cancelled and you wont receive any further shipments.

Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of $49.87.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

If you have further questions or concerns please feel free to call us directly at (866) 519-0427.

Thank you

Ordered sample of cbd oil for 6.99 each and got charged 86.47 twice befire I even received the sample. Contacted the company and they refused to refun
To refund my money.

Desired Outcome

Refund the money they charged ne for which i never received

Cali Naturals Response • Feb 04, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the product.

Your trial started when you ordered the products on 01/12/2020 which you paid shipping and handling fees of $6.87 and $6.83. Your trial ended on 01/28/2020, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account through contacting our Customer Service Support today (01/29/2020).

Rest assured, the account is cancelled and you wont receive any further shipments.

Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process refund of $89.83 and $89.87.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

If you have further questions or concerns please feel free to call us directly at***.

Thank you

Never agreed to recurring monthly charge of $89.87 for Hemp oil. Only agreed to one time shipping cost of advertised FREE sample.
On September 5, 2019 I agreed to pay only the $6.87 shipping cost for an advertised free sample of CBD Oil from Cali Naturals website.
Order Number: ***
Order date: 09/05 8:24am

On my October credit card statement I saw a charge of $89.87 from Pureplantskincream.com 8337320405 FL with transaction date 09/22.
I paid this credit card charge because I thought it was a purchase made by my wife whom I did not ask at the time I paid.
On my November credit card statement I again see a charge for same amount $89.87 from Machaearthskincream 8337320366 FL with transaction date 10/22. My wife did not make this purchase nor did I so I asked her to call the telephone number.
She discovered the product was for CBD Oil from Cali Naturals that I ordered a free sample of back on 9/5. She instructed the representative to cancel the unauthorized recurring charges. I emailed Cali Naturals asking how to return their second shipment of CBD Oil as I never requested or agreed to it. I received no email response from them. I only requested 1 free sample.
That is when I contacted my Citibank credit card representative to dispute both charges.
This is evidence of deceptive marketing by Cali Naturals.

Desired Outcome

To credit my Citibank credit card the amount of two products deceptively charged to my account. $89.87 x 2 = $179.74.

Cali Naturals Response • Jan 22, 2020

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 4 days of shipping you will be charged for the Cali Naturals CBD Oil and Cali Naturals CBD Gummies, if you do not call to cancel and return the product.

Your trial started when you ordered the products on 09/05/2019 which you paid shipping and handling fees of $6.87 and $6.83. Your trial ended on 09/21/2019, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account through contacting our Email Support on (10/26/2019).

You had already filed a dispute through your bank. Because of the dispute or any cases pertaining to the charge were confirmed on your account, We may no longer able to refund any charges to make sure no double refunds are processed.

If you have further questions or concerns, please feel free to call us directly at (866) 519-0427.

Thank you

I order an item that cost $6.87, was charged to my credit account, later I was charged $89.87 for facial cream I did not order nor received.
I have attached supporting documentation below.

Desired Outcome

I want others to be made aware of the practices of Cali Naturals. Perhaps it will save others the trouble. I wish I'd checked their rating before I ordered from them. I was able to have the charge removed from my credit, but I hate to think of those who don't catch the bogus charges such as seniors and people with challenges. I myself didn't realize the bogus charge until I made a call to my credit card company to check my available credit. Otherwise, I'd have probably not been aware of the charge.

an advertisment for trying free bottles of Cali Naturals CBD gummies and CBD oils paying only the shipping paid this, not recvd ship&bill for $179.70
I answered an advertisement for trial of CBD gummies and oil by only paying for freight. Nothing came in the box, I was billed and paid the shipping charges. Yesterday I received a bill to my husbands CC in the amount of $179.70, today I received a box with one bottle of gummies and l of CBD oil. There was nothing on the website indicating this was a sign up for repeated orders, or how much it would cost. I have contacted the credit card company. order *** DATED 10/30/2019. THIS IS A BAIT AND SWITCH SCAM.

Desired Outcome

REFUND OF $179.70 FOR PRODUCTS SHIPPED WITHOUT AUTHORIZATION. THEY OFFERED TO GIVE ME BACK $100 AND I KEEP THE PRODUCT, I DON'T WANT THE PRODUCT, IT HURT MY BELLY AFTER TAKING, CRAMPS AND DIRRERA Ill gladly send back, but they said they don't accept returns at the PO box.

they claim you have 15 days to cancel the order. no where did I read this. they charged me $89.89 and then proceeded to charge $89.83 the second time.
the add says free just pay shipping. I am 72 yrs. old cannot afford this. I believe this is a fraud ! they returned $60.00 & $60.00 telling me they do not have to return the rest of my money. They send this I emails so you think it is safe. Some one has to syop these liars.

Desired Outcome

complete refund of my money. Which would be another $59.70.

Cali naturals DOES NOT clearly state what is all involved with there free trial and what your signing up for.
I recieved an email offer to order cbd gummies and oil for under $7 each which seemed to be clear. After 14 days I was charged 89.93 and was going to be shipped an eye serum but because none of there terms and conditions were stated clearly I was not aware of that and I personally think that it's a scam to draw you in and trap you. I finally found cali naturals number and called to attempt to get a refund of the $89.93 since I did not order it and came to find out that it's not actually a totally free trial if you try it and your not satisfied within the 14 days your suppose to send it all back and call and cancel or get charged for it and they'll charge you for more that they automatically put you on a mailing list and subscription for, and that all is in the terms and conditions but it's in such small print and is not very clear. I also think that a free trial is a FREE trial not a try it and then pay for it, the customer service rep I spoke to said that a trial portion was 2 gummies. Overall this company is shady at best
All I want is a refund of the total amount of 89.93 and I dont think that they are going to do anything about it.

Desired Outcome

I would just like a full refund of the 89.93.

I ordered a sample on a trial basis. I later received a box of the product and was double charged $89.83 twice on the same day. I called Cali Naturals to return the unopened box and they would not refund the entire amount. Their scam is for you to keep the box, even if you do not want it, and refund only $100 of the $179.66 they charged you. We will see if they credit my account.

Company lured me in the disguise of an Amazon Survey. Company sold me a bottle of CBD hemp oil then two days later charged my bank
This Company lured me in the disguise of an Amazon Survey. Company sold me a bottle of CBD hemp oil for $6.87 then two days later charged my bank $ 94.69 under another company name called: PURCHASE AUTHORIZED ON 09/30 BLUEPRINTNITROXIDF PARAMOUNT CA
On the bottle it was stated "Trial" but no documentation or contract was available to me at any time that stipulated "Trial" to what! I perceived it to be a trial size.
It bounced my bank account as this was a very unexpected charge!
I never received this product in the mail nor did I ever receive any option to cancel any unknown subscriptions because I was never told that I signed up for a monthly subscription!
I contacted the company BLUEPRINTNITROXIDF PARAMOUNT CA who are working under the guise of Cali Naturals and told them of my anger or my bounced checking account and they argued with me that they were willing to give me 35% of my money back. I angrily told them no and that I wanted my money to be put back in my account!

As of this date October 3, 2019 no product has been received and no monies have been returned to my account!
My bank had to cancel my bank card.PURCHASE AUTHORIZED ON 09/30 BLUEPRINTNITROXIDF PARAMOUNT CA SXXXXXXXXXXXXXXX CARD ***
10/02/19
$94.69
Merchant Address
PARAMOUNT, CA
PURCHASE AUTHORIZED ON 09/29 CALINATURALSSKINCR XXX-XXX-XXXX FL SXXXXXXXXXXXXXXX CARD ***
10/01/19
$6.87
Merchant Address
XXX-XXX-XXXX, FL

Desired Outcome

I am seeking my money to be put back into my bank account in full and to achieve public awareness of this fraudulent company who used Amazon as their lure!

Customer Response • Oct 11, 2019

As of October 7, 2019 the company has returned all of my money. They did not respond in any form verbally or in writing but the did refund to my bank fully what they took from me.

Thank you so much for helping me.
I am very satisfied with this outcome.

Sincerely

Signed up for a Facebook offer and paid shipping on a CBD product in July. Received another order 9/12/19 for $179.70.
They said I had signed up for monthly shipments. The order form in no way indicated this was a monthly program and the cost was certainly not mentioned. The customer service reps were not helpful but after a lot of run around finally canceled the monthly program and said they would refund $89.83. This is not the whole amount. Their website is very misleading and sneaky. I have contacted my credit card company.

Desired Outcome

Just the charged amount.

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Address: PO Box 15911, Tampa, Florida, United States, 33684-5911

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Web:

Pureplantskincream.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Cali Naturals, but after several inspections we’ve come to the conclusion that this domain is no longer active.


This website was reported to be associated with Cali Naturals.


This website was reported to be associated with Cali Naturals.




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