California Auto Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would like to have a refund for the over payments that I have paid to you guys as well.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  However I do want to make sure that all harassment phone calls will stop.  Payment will be made towards our account within a week.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Complaint #[redacted],I just received the message from the Revdex.com that California Auto Finance reply to my complaint with the Revdex.com on July 14th. Here is the messafe Dear Mrs. [redacted],We apologize for any inconvenience or discomfort our calls might have caused you.  Our company strives to provide excellent service to all of our customers.  We talked to you on June 17, 2015 at which time you indicated you did not have any money to pay and were not able to secure any arrangement on your past due account. We attempted to contact you after our last conversation to follow up or if your situation had changed and you did not answer or return any of our calls.  We then called all the numbers available to us including references hoping you will call us back.   As of today, July 6, 2015 your account is 35 days past due and we still have not been able to talk to you since our  last conversation on June 17, 2015.  Again, we apologize for any inconvenience.  We have removed all phone numbers as per your request.[redacted] that is a lie and you know it. I had spoken to you people . I had tried to reach out to the company by emails and no repondse. I had to hunt down emails online of employees that is how I got you and few others. You sitting their liying to Revdex.com just to make California Auto Finance look good and me a bad person trying to reach out.
[redacted]@californiaautofinance.net, [email protected],[redacted]@californiaautofinance.net, [redacted]@californiaautofinance.net Company has not reponded to the emails that I sent to [email protected]  [email protected] You[redacted],Sent with MailTrackJohn 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Fri, Jul 10, 2015 at 12:05 PM, [redacted] <[redacted][email protected]> wrote:[redacted],Had the car before the queit title took place.  We had made payments until we ran out funds. [redacted] was on employment for a year and now he is trying to find work.I had been making payments from my buisness checking account and you was taking the payments. I ran out of funding  My quiet title case that I field on 3/12/2015..I need to have clear title before I can sell the condo. Thank You[redacted]Sent with MailTrackJohn 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Fri, Jul 10, 2015 at 10:29 AM, [redacted] <[redacted]@californiaautofinance.net> wrote:If you want to pay, then you call Donna. We shouldn’t have to call anyone.I don’t understand what your quiet title case has to do with your promise to pay monthly payments per the terms of the contract.If we knew you wouldn’t  pay per the terms of the contract, we would not have made the loan.  You never mentioned that you needed to win money from somewhere else to may our payment.We wont call you or your family anymore. I hope you pay if you  want to keep the car.[redacted]California Auto FinanceChief Executive OfficerNOTICE: This communication is privileged and confidential information. If you are not the intended recipient, or believe that you have received this communication in error, please do not print, copy, transmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete this message and any attachments from your computer. In the event you have received this email in error, this email does not constitute a waiver of any privilege relative to communications or other rights to privacy and confidentiality relative to said information.From: [redacted] [mailto:[redacted][email protected]] Sent: Friday, July 10, 2015 10:18 AMTo: [redacted]Subject: Re: Name:[redacted] Account# [redacted],Who said you bothering me? All I said don't harass my family they can not help you. . You have my contact information. I would love so much to pay by making  payments to catch up for part of May, June and July. I am sorry.I can't not make the Quiet Title case any faster with the courts. I want to pay off the car so you have the money. I wish money grew on trees then we all be rich. Thank You[redacted]. Sent with MailTrackDescription: Image removed by sender.John 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Fri, Jul 10, 2015 at 10:05 AM, [redacted] E. Leyton <[redacted]@californiaautofinance.net> wrote:We don’t want to bother you anymore.Either make your car payment or we will pick up the car.[redacted] LeytonCalifornia Auto FinanceChief Executive OfficerNOTICE: This communication is privileged and confidential information. If you are not the intended recipient, or believe that you have received this communication in error, please do not print, copy, transmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete this message and any attachments from your computer. In the event you have received this email in error, this email does not constitute a waiver of any privilege relative to communications or other rights to privacy and confidentiality relative to said information.From: [redacted] [mailto:[redacted][email protected]] Sent: Friday, July 10, 2015 9:59 AMTo: [redacted] E. LeytonSubject: Re: Name:[redacted] Williams Account# [redacted]Donna What do you mean Don’t call this account anymore?Thank You[redacted]Sent with MailTrackDescription: Description: Image removed by sender.John 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Fri, Jul 10, 2015 at 9:53 AM, [redacted] E. Leyton <[redacted]@californiaautofinance.net> wrote:Donna;Don’t call this account anymore.Repo the car if customer doesn’t pay.[redacted]California Auto FinanceChief Executive OfficerNOTICE: This communication is privileged and confidential information. If you are not the intended recipient, or believe that you have received this communication in error, please do not print, copy, transmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete this message and any attachments from your computer. In the event you have received this email in error, this email does not constitute a waiver of any privilege relative to communications or other rights to privacy and confidentiality relative to said information.From: [redacted] [mailto:[redacted][email protected]] Sent: Friday, July 10, 2015 9:49 AMTo: [redacted] E. L[redacted]Subject: Re: Name:[redacted] Account# [redacted]Good Morning,What gives you the right to harass my cousin Brenda Martinza after I had spoken to you a few days ago? BACK OFF ON MY FAMILY PLEASE.You have my contact information. Thank You[redacted]Sent with MailTrackDescription: Description: Description: Image removed by sender.John 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Wed, Jul 8, 2015 at 2:15 PM, [redacted] <[redacted][email protected]> wrote:Good Afternoon,We had spoken just a little bit ago. Again sorry the payments are 1 and half late and for the month of July. Like I said on the phone I will pay what is owed and or pay off the car when my quiet title case is over. If you come get the car and sell it at auction then I owe nothing because I don't have the car.  [redacted] is trying to find a job .If he does not have the car you are preventing him from paying on the car because he needs the car so he can get to work so he can pay you..Thank You[redacted]Sent with MailTrackJohn 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Wed, Jul 8, 2015 at 12:52 PM, [redacted] E. Leyton <[redacted]@californiaautofinance.net> wrote:[redacted] please call this customer at number below in her email.[redacted]California Auto FinanceChief Executive OfficerNOTICE: This communication is privileged and confidential information. If you are not the intended recipient, or believe that you have received this communication in error, please do not print, copy, transmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete this message and any attachments from your computer. In the event you have received this email in error, this email does not constitute a waiver of any privilege relative to communications or other rights to privacy and confidentiality relative to said information.From: [redacted] [mailto:[redacted][email protected]] Sent: Wednesday, July 08, 2015 12:24 PMTo: [redacted]; [redacted] E. L[redacted] A. [redacted]Subject: Re: Name:[redacted] Williams Account# [redacted]Name:[redacted] Williams Account# [redacted]Good Afternoon,I am trying to reach out to you. You are not responding to my emails. I just call and left a message with a new contact number. G & B Real Estate Investment 209-451-[redacted]. You can reach [redacted]  at that number.Thank You[redacted]Sent with MailTrackDescription: Description: Description: Description: Image removed by sender.John 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Mon, Jul 6, 2015 at 4:11 PM, [redacted] <[redacted][email protected]> wrote:Hello.I appriatate you stop calling my mother  Darlene please. Why is the other company County Finance calling my mother when you had not call my number?http://www.countyfinancial.com/ leads to the longin page of California auto Finance. If this is a collection attempt to collect a debt . We had not been notified by mail stating this that the account been turned over to collection agencyI am sorry the car payments is 1 in half months over due. Please understand I am on low income. [redacted] Williams is trying to find a job. Please be patient with us. I will pay what is due when my Quiet title case is over and selling of the condo. In the mean time [redacted] is trying to find work so he can make some payments on the car.Thank You[redacted]John 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Thu, Jul 2, 2015 at 6:33 PM, [redacted] <[redacted][email protected]> wrote:Carol,Ok their you are. I had to guess your email. The email did not come back at me.I am reaching out to you. Please email me.Thank You[redacted]Sent with MailTrackDescription: Description: Description: Description: Image removed by sender.John 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Thu, Jul 2, 2015 at 5:26 PM, [redacted] <[redacted][email protected]> wrote:HelloTrying to reach out to you. .You are not returning my emails.Thank You[redacted]Sent with MailTrackDescription: Description: Description: Description: Image removed by sender.John 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Thu, Jul 2, 2015 at 5:09 PM, [redacted] <[redacted][email protected]> wrote:Carol,My husband [redacted] promise me he would make the car payments if I co-sign for him again. The first car that I co-singed has been paid off. He is looking for a trucking job. But had no luck because of his DMV record. He is trying to find something else. I will never co-sign for him again or anyone for that matter. .I am still in the middle of my quiet title case. I will pay off the car when my case is over. If you come and get the car then I will not owe anything because I don't have the car. You would had sold the car in auction. Came to find that out. Please email me back. Thank You[redacted]Sent with MailTrackDescription: Description: Description: Description: Image removed by sender.John 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Sat, Jun 27, 2015 at 8:24 AM, [redacted] <[redacted][email protected]> wrote:Good Morning,We are tring to come up with the car payments by salling things. My quiet title case  The first  a temp both parties where serve by mail and did not return the Notice Of Acknowlagment Of Receipt to proof they did received the summons and complaint. I have to reserve both parties again but by personally by a server of process.. When I win my case by getting a clear title.When I sell the property I will pay off the car.Thank You[redacted].  Sent with MailTrackDescription: Description: Description: Description: Image removed by sender.John 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Wed, Jun 24, 2015 at 7:12 PM, [redacted] <[redacted][email protected]> wrote:Beth,Why are you harassing [redacted] Williams ex wife and why are you calling [redacted]s mother today. We had spoken to you already last week about the car payment and the financial problem. You had no right to harass my mother about the account. She is not in good health. She had called us very upset that you called her. Their is nothing she can do or help you in any way. Leave my mother alone. How in the hell did you get my mothers number in the first place? I had never gave it to you nor use her as a reference. Thank You[redacted]Sent with MailTrackJohn 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Sat, Jun 13, 2015 at 9:04 AM, [redacted] <[redacted][email protected]> wrote:Good Morning,Hello, I [redacted] is trying to reach out to you. Sorry the car payments are late. I will never co-sign for my husband again. I can not pay until Quiet title case is over and I sell the condo. I will pay the car off. Right now [redacted] is not working and trying to find a job and I am on S.S.I disability. I only get under $900.00 a month. That don't even cover all the bills.My understanding that car dealers want the money instead of taking the car back and giving it to the junk yard. But then I am still responsible to pay any ways if you take the car back and give it to the junk yard. Then [redacted] wouldn't have a way to get to work so he can start paying on the car again. Please email me. Thank You[redacted]Sent with MailTrackError! Filename not specified.John 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.On Wed, Jun 10, 2015 at 2:05 PM, [redacted] <[redacted][email protected]> wrote:Good Afternoon, As of May made a half of car payment, June made no payment. Sorry that the payments are late. [redacted] Williams is fixing the car and searching for work. I am  planning on paying the car off here in a few months after my Quiet Title case in court and sell the condo that I purchased through the county tax auction. The reason I can not sell the condo because I need a clear Title in order to sell. That is why I filed a lawsuite Quiet title. Here is a case summary. Case ReportDescription: Description: Description: Description: Image removed by sender. Screen Specific Help Case SearchCase SummaryCase InformationCase Number:39-2015-00322802-CU-OR-STKCase Title:G & B Real Estate Investment LLC vs. Wells Fargo BankCase Category:Civil - UnlimitedFiling Date:3/12/2015Case Type:Other Real PropertyCase Status:PendingJudicial Officer:Location:StocktonParticipantsNameFiling DocumentRoleAttorneyFiled ByCal Villa Estate HOAComplaintDefendantG & B Real Estate Investment LLCG & B Real Estate Investment LLCComplaintPlaintiffG & B Real Estate Investment LLCWells Fargo BankComplaintDefendantG & B Real Estate Investment LLCPending HearingsEvent DescriptionEvent TypeEvent DateEvent TimeLocationDepartmentCase Management Conference8/10/20158:45 AMStockton42Register of ActionsROA #Entry1Complaint filed by G & B Real Estate Investment LLC on 03/12/2015.Filed by:G & B Real Estate Investment LLC(Plaintiff)Refers to:Wells Fargo Bank(Defendant); Cal Villa Estate HOA(Defendant)2Civil Case Cover Sheet filed by G & B Real Estate Investment LLC on 03/12/2015.3Original Summons filed by G & B Real Estate Investment LLC on 03/12/2015.4Case assigned to Judicial Officer Kronlund, Barbara.5Case Management Conference - scheduled for 08/10/2015 at 08:45:00 AM in 42 at Stockton6Summons issued.7Proof of Service of 30-Day Summons & Complaint - Acknowledgement and Receipt filed by G & B Real Estate Investment LLC on 04/13/2015.8Proof of Service of 30-Day Summons & Complaint - Acknowledgement and Receipt filed by G & B Real Estate Investment LLC on 04/13/2015.9Request for Entry of Default filed by G & B Real Estate Investment LLC on 05/07/2015.10Default entered as to Wells Fargo Bank; Cal Villa Estate HOA on Complaint.Thank You[redacted]John 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
Complaint #10686320
[redacted],
I just received the message from the Revdex.com that California Auto Finance reply to my complaint with the Revdex.com on July 14th. Here is the messafe 
 
Dear Mrs. [redacted],
 
We apologize for any inconvenience or discomfort our calls might have caused you.  Our company strives to provide excellent service to all of our customers.  We talked to you on June 17, 2015 at which time you indicated you did not have any money to pay and were not able to secure any arrangement on your past due account. We attempted to contact you after our last conversation to follow up or if your situation had changed and you did not answer or return any of our calls.  We then called all the numbers available to us including references hoping you will call us back.   As of today, July 6, 2015 your account is 35 days past due and we still have not been able to talk to you since our  last conversation on June 17, 2015.  Again, we apologize for any inconvenience.  We have removed all phone numbers as per your request.
[redacted] that is a lie and you know it. I had spoken to you people . I had tried to reach out to the company by emails and no repondse. I had to hunt down emails online of employees that is how I got you and few others. You sitting their liying to Revdex.com just to make California Auto Finance look good and me a bad person trying to reach out. [email protected], [email protected],
[redacted]@californiaautofinance.net, [redacted]@californiaautofinance.net Com...⇄ has not reponded to the emails that I sent to [email protected]  [email protected]
 
Thank You
[redacted]
,
Sent with MailTrack
John 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
On Fri, Jul 10, 2015 at 12:05 PM, [redacted] <[redacted][email protected]> wrote:
[redacted],
Had the car before the queit title took place.  We had made payments until we ran out funds. [redacted] was on employment for a year and now he is trying to find work.I had been making payments from my buisness checking account and you was taking the payments. I ran out of funding  My quiet title case that I field on 3/12/2015..I need to have clear title before I can sell the condo. 
 
Thank You
[redacted]Sent with MailTrack
John 3 16For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
On Fri, Jul 10, 2015 at 10:29 AM, [redacted] E. Leyton <[redacted]@californiaautofinance.net> wrote:
If you want to pay, then you call Donna. We shouldn’t have to call anyone.
 
I don’t understand what your quiet title case has to do with your promise to pay monthly payments per the terms of the contract.
 
If we knew you wouldn’t  pay per the terms of the contract, we would not have made the loan.  You never mentioned that you needed to win money from somewhere else to may our payment.
 
We wont call you or your family anymore. I hope you pay if you  want to keep the car.
 
 
 
[redacted] Leyton
California Auto Finance
Chief Executive Officer
 
 
 
NOTICE: This communication is privileged and confidential information. If you are not the intended recipient, or believe that you have received this communication in error, please do not print, copy, transmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete this message and any attachments from your computer. In the event you have received this email in error, this email does not constitute a waiver of any privilege relative to communications or other rights to privacy and confidentiality relative to said information.
 
From: [redacted] [mailto:[redacted][email protected]] Sent: Friday, July 10, 2015 10:18 AMTo: [redacted] E. LeytonSubject: Re: Name:[redacted] Williams Account# [redacted]
 
[redacted],
 
Who said you bothering me? All I said don't harass my family they can not help you. . You have my contact information. I would love so much to pay by making  payments to catch up for part of May, June and July. I am sorry.I can't not make the Quiet Title case any faster with the courts. I want to pay off the car so you have the money. I wish money grew on trees then we all be rich. 
 
Thank You
[redacted]. 
Sent with MailTrack
John 3 16
For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
 
On Fri, Jul 10, 2015 at 10:05 AM, [redacted] E. Leyton <[redacted]@californiaautofinance.net> wrote:
We don’t want to bother you anymore.
 
Either make your car payment or we will pick up the car.
 
 
 
 
 
[redacted] Leyton
California Auto Finance
Chief Executive Officer
 
 
 
NOTICE: This communication is privileged and confidential information. If you are not the intended recipient, or believe that you have received this communication in error, please do not print, copy, transmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete this message and any attachments from your computer. In the event you have received this email in error, this email does not constitute a waiver of any privilege relative to communications or other rights to privacy and confidentiality relative to said information.
 
From: [redacted] [mailto:[redacted][email protected]] Sent: Friday, July 10, 2015 9:59 AMTo: [redacted] E. LeytonSubject: Re: Name:[redacted] Williams Account# [redacted]
 
Donna 
What do you mean Don’t call this account anymore?
 
Thank You
[redacted]
Sent with MailTrack
John 3 16
For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
 
On Fri, Jul 10, 2015 at 9:53 AM, [redacted] E. Leyton <[redacted]@californiaautofinance.net> wrote:
Donna;
 
Don’t call this account anymore.
 
Repo the car if customer doesn’t pay.
 
 
 
[redacted] Leyton
California Auto Finance
Chief Executive Officer
 
 
 
NOTICE: This communication is privileged and confidential information. If you are not the intended recipient, or believe that you have received this communication in error, please do not print, copy, transmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete this message and any attachments from your computer. In the event you have received this email in error, this email does not constitute a waiver of any privilege relative to communications or other rights to privacy and confidentiality relative to said information.
 
From: [redacted] [mailto:[redacted][email protected]] Sent: Friday, July 10, 2015 9:49 AMTo: Donna; [redacted]; [redacted] E. L[redacted] A. [redacted]Subject: Re: Name:[redacted] Williams Account# [redacted]
 
Good Morning,
 
What gives you the right to harass my cousin Brenda Martinza after I had spoken to you a few days ago? BACK OFF ON MY FAMILY PLEASE.You have my contact information. Thank You
[redacted]
Sent with MailTrack
John 3 16
For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
 
On Wed, Jul 8, 2015 at 2:15 PM, [redacted] <[redacted][email protected]> wrote:
 
Good Afternoon,
 
 
We had spoken just a little bit ago. Again sorry the payments are 1 and half late and for the month of July. Like I said on the phone I will pay what is owed and or pay off the car when my quiet title case is over. If you come get the car and sell it at auction then I owe nothing because I don't have the car.  [redacted] is trying to find a job .If he does not have the car you are preventing him from paying on the car because he needs the car so he can get to work so he can pay you..
 
 
Thank You
[redacted]Sent with MailTrack
John 3 16
For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
 
On Wed, Jul 8, 2015 at 12:52 PM, [redacted] E. Leyton <[redacted]@californiaautofinance.net> wrote:
[redacted] please call this customer at number below in her email.
 
 
 
[redacted] Leyton
California Auto Finance
Chief Executive Officer
 
 
 
NOTICE: This communication is privileged and confidential information. If you are not the intended recipient, or believe that you have received this communication in error, please do not print, copy, transmit, disseminate, or otherwise use the information. Also, please indicate to the sender that you have received this e-mail in error and delete this message and any attachments from your computer. In the event you have received this email in error, this email does not constitute a waiver of any privilege relative to communications or other rights to privacy and confidentiality relative to said information.
 
From: [redacted] [mailto:[redacted][email protected]] Sent: Wednesday, July 08, 2015 12:24 PMTo: [redacted]; [redacted] E. L[redacted] A. [redacted]Subject: Re: Name:[redacted] Williams Account# [redacted]
 
Name:[redacted] Williams Account# [redacted]
Good Afternoon,
 
I am trying to reach out to you. You are not responding to my emails. I just call and left a message with a new contact number. G & B Real Estate Investment 209-451-[redacted]. You can reach [redacted]  at that number.
 
 
 
 
Thank You
[redacted]Sent with MailTrack
John 3 16
For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
 
On Mon, Jul 6, 2015 at 4:11 PM, [redacted] <[redacted][email protected]> wrote:
Hello.
 
I appriatate you stop calling my mother  Darlene please. 
 
Why is the other company County Finance calling my mother when you had not call my number?
 
http://www.countyfinancial.com/ leads to the longin page of California auto Finance. If this is a collection attempt to collect a debt . We had not been notified by mail stating this that the account been turned over to collection agency
 
I am sorry the car payments is 1 in half months over due. Please understand I am on low income. [redacted] Williams is trying to find a job. Please be patient with us. I will pay what is due when my Quiet title case is over and selling of the condo. In the mean time [redacted] is trying to find work so he can make some payments on the car.
 
 
Thank You
[redacted]
John 3 16
For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
 
On Thu, Jul 2, 2015 at 6:33 PM, [redacted] <[redacted][email protected]> wrote:
 
Carol,
 
Ok their you are. I had to guess your email. The email did not come back at me.I am reaching out to you. Please email me.
 
Thank You
[redacted]Sent with MailTrack
John 3 16
For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
 
On Thu, Jul 2, 2015 at 5:26 PM, [redacted] <[redacted][email protected]> wrote:
 
Hello
 
Trying to reach out to you. .You are not returning my emails.
 
 
Thank You
[redacted] Sent with MailTrack
John 3 16
For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
 
On Thu, Jul 2, 2015 at 5:09 PM, [redacted] <[redacted][email protected]> wrote:
Carol,
 
My husband [redacted] promise me he would make the car payments if I co-sign for him again. The first car that I co-singed has been paid off. 
He is looking for a trucking job. But had no luck because of his DMV record. He is trying to find something else. I will never co-sign for him again or anyone for that matter. .
 
I am still in the middle of my quiet title case. I will pay off the car when my case is over. If you come and get the car then I will not owe anything because I don't have the car. You would had sold the car in auction. Came to find that out. Please email me back. 
 
Thank You
[redacted]
Sent with MailTrack
John 3 16
For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
 
On Sat, Jun 27, 2015 at 8:24 AM, [redacted] <[redacted][email protected]> wrote:
Good Morning,
 
We are tring to come up with the car payments by salling things. 
 
My quiet title case  The first  a temp both parties where serve by mail and did not return the Notice Of Acknowlagment Of Receipt to proof they did received the summons and complaint. I have to reserve both parties again but by personally by a server of process.. When I win my case by getting a clear title.When I sell the property I will pay off the car.
 
Thank You
[redacted].  
 
Sent with MailTrack
John 3 16
For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
 
On Wed, Jun 24, 2015 at 7:12 PM, [redacted] <[redacted][email protected]> wrote:
Beth,
 
Why are you harassing [redacted] Williams ex wife and why are you calling [redacted]s mother today. We had spoken to you already last week about the car payment and the financial problem. You had no right to harass my mother about the account. She is not in good health. She had called us very upset that you called her. Their is nothing she can do or help you in any way. Leave my mother alone. How in the hell did you get my mothers number in the first place? I had never gave it to you nor use her as a reference. 
 
 
Thank You
[redacted]
Sent with MailTrack
John 3 16
For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
 
On Sat, Jun 13, 2015 at 9:04 AM, [redacted] <[redacted][email protected]> wrote:
Good Morning,
 
Hello, I [redacted] is trying to reach out to you. Sorry the car payments are late. I will never co-sign for my husband again. I can not pay until Quiet title case is over and I sell the condo. I will pay the car off. Right now [redacted] is not working and trying to find a job and I am on S.S.I disability. I only get under $900.00 a month. That don't even cover all the bills.
 
My understanding that car dealers want the money instead of taking the car back and giving it to the junk yard. But then I am still responsible to pay any ways if you take the car back and give it to the junk yard. Then [redacted] wouldn't have a way to get to work so he can start paying on the car again. Please email me. 
 
Thank You
[redacted]
Sent with MailTrack
Error! Filename not specified.
John 3 16
For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
 
On Wed, Jun 10, 2015 at 2:05 PM, [redacted] <[redacted][email protected]> wrote:
Good Afternoon, 
 
As of May made a half of car payment, June made no payment. Sorry that the payments are late. [redacted] Williams is fixing the car and searching for work. I am  planning on paying the car off here in a few months after my Quiet Title case in court and sell the condo that I purchased through the county tax auction. The reason I can not sell the condo because I need a clear Title in order to sell. That is why I filed a lawsuite Quiet title. Here is a case summary. 
 
Case Report
 Case Search
Case Summary
 
Case Information
Case Number:
39-2015-00322802-CU-OR-STK
 
Case Title:
G & B Real Estate Investment LLC vs. Wells Fargo Bank
 
Case Category:
Civil - Unlimited
Filing Date:
3/12/2015
Case Type:
Other Real Property
Case Status:
Pending
Judicial Officer:
Location:
Stockton
 
Participants
 
Name
Filing Document
Role
Attorney
Filed By
Cal Villa Estate HOA
Complaint
Defendant
 
G & B Real Estate Investment LLC
G & B Real Estate Investment LLC
Complaint
Plaintiff
 
G & B Real Estate Investment LLC
Wells Fargo Bank
Complaint
Defendant
 
G & B Real Estate Investment LLC
 
Pending Hearings
 
Event Description
Event Type
Event Date
Event Time
Location
Department
 
Case Management Conference
8/10/2015
8:45 AM
Stockton
42
 
Register of Actions
 
ROA #
Entry
1
Complaint filed by G & B Real Estate Investment LLC on 03/12/2015.Filed by:G & B Real Estate Investment LLC(Plaintiff)Refers to:Wells Fargo Bank(Defendant); Cal Villa Estate HOA(Defendant)
2
Civil Case Cover Sheet filed by G & B Real Estate Investment LLC on 03/12/2015. 
3
Original Summons filed by G & B Real Estate Investment LLC on 03/12/2015. 
4
Case assigned to Judicial Officer Kronlund, Barbara. 
5
Case Management Conference - scheduled for 08/10/2015 at 08:45:00 AM in 42 at Stockton 
6
Summons issued. 
7
Proof of Service of 30-Day Summons & Complaint - Acknowledgement and Receipt filed by G & B Real Estate Investment LLC on 04/13/2015. 
8
Proof of Service of 30-Day Summons & Complaint - Acknowledgement and Receipt filed by G & B Real Estate Investment LLC on 04/13/2015. 
9
Request for Entry of Default filed by G & B Real Estate Investment LLC on 05/07/2015. 
10
Default entered as to Wells Fargo Bank; Cal Villa Estate HOA on Complaint.
 
Thank You
[redacted]
 
John 3 16
For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.

We do apologize for any inconvenience or misunderstanding
this may have caused you.  After careful review, we have determined some
of these allegation are invalid.  We strongly feel we have followed proper
company policy and procedure.  We never received the payment...

you said you
sent on February 16, 2016.  We attempted to contact you numerous times as
of February 23, 2016 at the contact numbers you provided.  You never
returned any of our calls.  You left us no choice than to recover our
collateral.  We put your vehicle out for repossession on March 7, 2016 at
this time you were 22 day past due on a first payment default. 
Unfortunately, as you stated on your complaint you made a payment for $308 at
9:30 pm. Clearly this was after hours.   On March 8, 2016 you called
our office 6 times starting at 8:34 am.  I’m glad you were able to get
ahold of us to clear and inform us you had made payment.  I don’t know why
the website would say you owe $108 yet you sent $308.  All monies paid by
you have been posted to your account and I will be more than happy to provide a
payment ledger for your review.
 
Should you require further assistance regarding this matter,
please contact me directly at [redacted] and answer any question you may
have. 
 
Sincerely,
[redacted]
*

We take every complaint seriously and we will investigate
every allegation you have made.  However, after careful review of your
account and this complaint we have determined that these allegations are
inaccurate.  We are calling you because as of today we still have NOT
received...

proof of insurance.  We have attempted to contact your broker
many times and they have failed to provide the current declaration page with all
necessary information.  Please contact me directly so we may resolve this
issue at [redacted] and I will be more than happy to assist you.
We apologize for any inconvenience or discomfort our calls we may have
caused you. Our company strives to provide excellent service to all of our
customers. We have on-going training for all our customer service
representatives to ensure they treat our customers with the respect they
deserve.   We assure you your experience with us will be different
the next time we communicate.

Dear [redacted]
“We regret that we fell short of our mission to provide every customer with excellent service. We take every complaint seriously and will investigate every allegation you have made. In the meantime, rest assured that it is our policy to treat every customer with the...

outmost respect, as well as work with individuals who are experiencing difficulties making their payments.
While reviewing your records, we realized that you have given us a bad checks quite recently. The check that you made reference on your complaint came back from your bank stating that there were not enough funds to cover it. We would be very happy to assist you in providing any copies you may need so that you can address this with your bank.
In regards to the claims you made regarding the unethical behavior of our representatives. We would appreciate if you have any evidence or documentation that supports your claim. We will conduct our independent investigation and will take disciplinary action if one is deemed to be required.
Sincerely,

We take every complaint seriously and we will investigate every allegation you have made.  However, after careful review of your account and this complaint we have determined that these...

allegations are either inaccurate or without merit.  We contacted you on December 16, 2015 to inform you that the payment you made on 12/7/2015 for $209.69 to cover your November payment had been returned by your bank for non-sufficient funds.  You agreed to make a partial payment of $172 on December 16, 2015 and another payment of $172 by the following Friday on 12/25/2015.  However, the payment you made on December 16, 2016 was returned by your bank for non-sufficient funds on December 21, 2015.  Therefore, the arrangements we had were NO longer valid.  Despite the two checks that were returned by your bank we continued to work with you to help you bring your account current.  You made another payment via check for $172 on December 21, 2015 and you made another payment for $172 through Western Union on December 23, 2015 which brought your account current with the exception of the non-sufficient funds fee and late charge.  Then on December 29, 2015 another check was returned by your bank for non-sufficient funds.  As a courtesy to you we accepted a payment of $120 to cover the minimum payment due which you paid on January 7, 2016 thru Western Union.  You still have an amount due of $24.68 to cover late charges and non-sufficient funds fee.  All payments you have made have been credited to your account accordingly.  
We do apologize for any inconvenience or misunderstanding this may have caused you. Our company strives to provide excellent service to all of our customers. We have on-going training for all our customer service representatives to ensure they treat our customers with the respect they deserve.  
 
Should you require further assistance regarding this matter, please contact me directly at [redacted] and I will be more than happy to provide an account ledger and answer any question you may have. 
Sincerely,
[redacted]

Dear Ms. [redacted],

size="3">
 
We take every complaint seriously and we will investigate
every allegation you have made.  However,
after careful review of your account and this complaint we have determined that
these allegations are inaccurate.  When
you trade in a vehicle you are still responsible for the loan until the account
is paid off.  You traded in your vehicle
to a dealer on May 27, 2015.  Your
payment that was due on May 20, 2015 was 7 days past due.  We talked to you on May 29, 2015 and you told
us the pay off check was mailed out on Wednesday of that week.  We never received the pay off check.  We talked to your husband on June 4, 2015 and
told him the pay off check had not been received and asked him for the name of
the dealer you traded your vehicle in to and he refused to give us that
information and said he would take care of it. 
We attempted to talk to you again on June 4, 2015 and you refused to
talk to us.  On June 9, 2015 we talked to
you again and tried to explain we have not been paid and you told us to talk to
the dealer and you hung up.  We finally
received the pay off check on June 10, 2015. 
 
We apologize for any inconvenience or discomfort our calls we may have
caused you. Our company strives to provide excellent service to all of our
customers. We have on-going training for all our customer service
representatives to ensure they treat our customers with the respect they
deserve.   We assure you your
experience with us will be different the next time we communicate.
 
Sincerely,
 
 
 
[redacted]
Collections Manager

[redacted],
We take every complaint seriously and we will investigate
every allegation you have made.  However, after careful review of your
account and this complaint we have determined that these allegations are either
inaccurate or without merit.  We contacted you on June...

1, 2015 and
explained to you that the payment we received from you on May 21, 2015 was
returned by your bank for non-sufficient funds and your account was 27 days
past due.  You said you would call us right back and you never did. 
You did NOT pay twice as you indicated in this complaint.  On June 2, 2015
after attempting to contact you again and NO response from you, we proceeded to
take the necessary steps to secure our collateral.  Unfortunately, the
collections department closes at 5 pm as our customer service department
explained to you and we would not be able to assist you until the next business
day.  You contacted our office at 12:48 pm on June 3, 2015 and at 12:50
your vehicle was running. 
We apologize for any inconvenience or discomfort we may have
caused you. Our company strives to provide excellent service to all of our
customers. We have on-going training for all our customer service
representatives to ensure they treat our customers with the respect they
deserve.   We assure you your experience with us will be different
the next time we communicate.

We at California Auto Finance strive to provide excellent service to all our customers. We regret that our...

customer feels we fell short in this case and apologize for any inconvenience.  Our employees do NOT have employee ID’s.  They are identified by name and extension number.  I have NOT received any messages from this customer as I would have returned the call immediately.  We have addressed this complaint with every employee who has talked to this customer's, stressing the importance of ensuring good customer service.  Furthermore, when this customer calls, he can immediately request to speak with me, [redacted], I am the collections manager.  My direct line is [redacted], and the customer does not have to discuss this account with a Customer Service Representative.  I will be more than happy to assist and answer any questions they may have.
 
 
Thank you!
 
[redacted]
Controller
[redacted]

We are trying to contact Mr. [redacted] via email and telephone without any luck. The complaint only gave us Mr. [redacted]'s information, but it lacked information on our customer. Therefore, we cannot locate the account he is referring to. We need more information to respond to this complaint. Could Mr. [redacted]...

please contact us?

We at California Auto Finance strive to provide excellent
service to all our customers. We regret that you feel we fell short in this
case. However, after careful review of your account, and your complaint, we
have determined that these allegations are either inaccurate or without merit.
We...

received your first payment on March 30, 2015 and it was returned by your
bank for non-sufficient funds on April 7, 2015. 
We received two more payments from you on April 10, 2015 and again both
payments were returned by your bank for non-sufficient funds on April 20,
2015.  We talked to you on April 21, 2015
and you promised you would pay via Western Union the amount of $816.78 which
would pay your March 12, 2015 and your April 12, 2015 payment and you broke
that promise.  We talked to you again on
April 22, 2015 and again you promised to pay $816.78 that day and again you
broke the promise.  At this point you are
40 days past due and have many broken promises. 
You called us on April 23, 2015 at 9:31 am and again said you would
pay.  Then called back at 2:27 pm that
same day and said you only had $300 to pay towards your past due amount of $816.78.  We advised you $300 was NOT enough to cover
at least one payment and informed you we would work with you as long as you
sent at least the minimum payment amount of $375 that day and again you did NOT
pay.  On April 24, 2015, you are 42 day
past due and you left us no other choice than to recover our collateral. You
indicate on your complaint that you sent a payment on April 27, 2015 via
Western union next day service which means we would receive your payment the
next business day.  The vehicle was repossessed
on April 28, 2015 at 1:30 am.  Your
payment was NOT in our office at the time of repossession. You chose to send
your payment thru Western Union next day service which released your payment to
us on April 29, 2015.  On April 28, 2015
we advised you that you needed to pay $1325.68 to redeem your vehicle which
included repossession fees and storage fees from April 28, 2015 thru May 1,
2015.  However, because this was a new
loan and 1st payment default we sold the contract back to the
selling dealer.  If indeed you paid
$1,192 to get your car back it was less than the amount we quoted you.  You must pay for the repossession fee since
it’s a fee that was incurred and must be paid. 
In regards to the damages on the vehicle you need to report that to your
insurance company (you should have your vehicle insured at all times) and to
the repossession company.  Unfortunately,
once we sold the contract back to the dealer we are NO longer the contract
holder and NOT responsible for the dealers actions.  We apologize for any inconvenience this may
have caused.  All of our calls are
conducted professionally and abiding by the FDCPA.  Despite our position in this case, we have
addressed this complaint with every employee who has reviewed your file,
stressing the importance of ensuring good customer service and abidance to the
FDCPA. 
 
Lastly, we cannot send a letter stating we broke a contract
because we did NOT.  This was a new loan
and 1st payment default and the customer defaulted on the loan and
we acted within the law.  We cannot give
MAY payment back to customer as it was NOT paid to us.

June 23, 2015
 

size="3">
[redacted]
[redacted]
[redacted]
 
Re: [redacted]
 
 
Dear [redacted],
 
We at California Auto Finance strive to provide excellent
service to all our customers. We regret that you feel we fell short in this
case. However, after careful review of your account, and your complaint, we
have determined that these allegations are either inaccurate or without merit.
We do care about our customers and that your car broke down.  We understand when you purchased your vehicle
it came with a 90 day limited warranty with the dealer.  Unfortunately, there is nothing we can
do.  You voluntarily surrendered the
vehicle and as required by law we mailed you the notice of intent to sell on
6/2/2015.  We are no longer the holder of
this contract.  The original creditor who
sold this vehicle decided to take the contract back.  Attached you will find a copy of the notice
of intent to sell for your records. 
 
We apologize for any inconvenience this may have caused.  All of our calls are conducted professionally
and always stressing the importance of good customer service and ensuring our
customers get treated with the respect they deserve.
 
Sincerely,
 
 
 
[redacted]
Collections Manager

We apologize for any inconvenience or discomfort our
calls might have caused you. Our company strives to provide excellent service
to all of our customers, current or not. We have on-going training for all our
customer service...

representatives to ensure they treat our customers with the
respect they deserve.  We have looked into your claims and while we cannot
prove or disprove your claim, we assure you your experience with us will be
different the next time we communicate.We apologize for any inconvenience or discomfort our
calls might have caused you. Our company strives to provide excellent service
to all of our customers, current or not. We have on-going training for all our
customer service representatives to ensure they treat our customers with the
respect they deserve.  We have looked into your claims and while we cannot
prove or disprove your claim, we assure you your experience with us will be
different the next time we communicate.

We at California Auto Finance strive to provide excellent
service to all our customers. We regret that our...

customer feels we fell short
in this case.  However, after careful
review of this account, we have determined that these allegations are either
inaccurate or without merit.
Before we repossessed this unit on 02/19/14, we sent the
customer three letters in the mail advising him of the delinquent status.  Furthermore, we attempted to contact the customer
17 times over the phone, leaving several messages for him to call us with
co-workers and even with the customer’s sister, on repeated occasions, in an
effort to avoid repossession.
The customer did not return any of our calls.  In light of the customer’s disregard of our
attempts, and considering that he had been delinquent 11 times prior, we
decided to protect our interest and repossess the vehicle.
We advised the customer to pick up his vehicle from our repo
company.  When the customer stated that the
car was not at the repo company location, we called the repo company and found
out that car has been moved to the auction. We called the customer and gave him
the new information.  The car was picked
up the next day.
Even though the customer sent a payment of $2,398.18 on
3/24/14, the payoff that was given to him on 02/19/14 was $3,459.13. The
customer was advised that he was short.
Customer needs to send the payment due of $318.73 before we
can close his account and send him the pink slip.
We at California Auto Finance strive to provide excellent
service to all our customers. We regret that our customer feels we fell short
in this case.  However, after careful
review of this account, we have determined that these allegations are either
inaccurate or without merit.
Before we repossessed this unit on 02/19/14, we sent the
customer three letters in the mail advising him of the delinquent status.  Furthermore, we attempted to contact the customer
17 times over the phone, leaving several messages for him to call us with
co-workers and even with the customer’s sister, on repeated occasions, in an
effort to avoid repossession.
The customer did not return any of our calls.  In light of the customer’s disregard of our
attempts, and considering that he had been delinquent 11 times prior, we
decided to protect our interest and repossess the vehicle.
We advised the customer to pick up his vehicle from our repo
company.  When the customer stated that the
car was not at the repo company location, we called the repo company and found
out that car has been moved to the auction. We called the customer and gave him
the new information.  The car was picked
up the next day.
Even though the customer sent a payment of $2,398.18 on
3/24/14, the payoff that was given to him on 02/19/14 was $3,459.13. The
customer was advised that he was short.
Customer needs to send the payment due of $318.73 before we
can close his account and send him the pink slip.

[redacted],
We take every complaint seriously and we will...

investigate
every allegation you have made.  However, after careful review of your
account and this complaint we have determined that these allegations are either
inaccurate or without merit.  We contacted you on June 1, 2015 and
explained to you that the payment we received from you on May 21, 2015 was
returned by your bank for non-sufficient funds and your account was 27 days
past due.  You said you would call us right back and you never did. 
You did NOT pay twice as you indicated in this complaint.  On June 2, 2015
after attempting to contact you again and NO response from you, we proceeded to
take the necessary steps to secure our collateral.  Unfortunately, the
collections department closes at 5 pm as our customer service department
explained to you and we would not be able to assist you until the next business
day.  You contacted our office at 12:48 pm on June 3, 2015 and at 12:50
your vehicle was running. 
We apologize for any inconvenience or discomfort we may have
caused you. Our company strives to provide excellent service to all of our
customers. We have on-going training for all our customer service
representatives to ensure they treat our customers with the respect they
deserve.   We assure you your experience with us will be different
the next time we communicate.

Ms. [redacted]
I'm sorry for the difficulties you had getting information concerning your credit.  We appreciate your business and recognize that you are a valued customer.  We have given instructions to the customer service department which should eliminate these type of problems...

int he future.  California Auto Finance has been reporting to Experien and [redacted] for your account for [redacted] Arce since about June 2013.  However, we had not been reporting for you as the co-borrower. 
In order to get your past payments reported on your credit report and any earlier payments made by [redacted] reported as well, you will need to send a credit dispute request to Experien and to [redacted].  Please reference your California Auto account and in the additional information space, indicate you want your previously unreported payments to be added to your credit history.  Once you do this, we will be send an electornic form by the bureaus which will allow us to access your account and update the credit information.  We are unable to go in directly without that dispute form.
Thank you for your request and for your business.  Please let us know if you have any further matters you need resolved.

When speaking with the customer service department, the representative was rude and gave me false information. They kept interrupting me and when I asked to speak to a supervisor, I was transferred to another representative in the collections department. The rep from collections was again extremely rude and continuously interrupting me. She refused to get me a supervisor. This company is horrible and the customer service is a joke.

What a rude and disrecpectful company this is. I was 2 days late on a payment (my first time late) and they threatened me saying they "will shut my car down from running". They said they have no grace period, which I've never heard of in the auto finance business. The woman I spoke to was very unprofessional. You never talk to customers the way she belittled me, no respect. They need to get rid of this woman and change their policy. Will NEVER use them again!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.On the 19th of June they called us and mailed the check and I received it yesterday. Thank you
Regards,
[redacted]