California Health Express

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I like the copying and pasting in your responses to me Wow, you will “provide corrective feedback?”
That really helps me out with my current situationThere are multiply people
involved and it mainly has to do with their superiors that taught them to
handle a case this way, so good luck fixing that issue Also, the corporate number that is on their
site does not work and you have to have an extension in order to talk to
someone Every company out there, even
crappy ones such as Bank of America, has a real corporate number that you can
get in touch with someone there and a real president’s office number to talk to
someone about ridiculous mishaps that they caused Toshiba has none of those, which is insane This on-going “repair” has been anything but “VIP”! I was told that the repair would take 7-
business days, but from this repair facility it is no longer than days At this point of time, the more recent repair
facility received my computer on October 8, It got updated a few days later saying it is awaiting
parts and the ETA is November 9, So,
I basically waited a whole month and I checked today to see if there was any
update and at this time, it shows the same thing, see attached photo [***]
This is unbelievable and extremely unacceptable! I have not had a properly working computer this whole semester of school, (not to mention
it was brand new) which is the fault of Toshiba’s lack of quality it has toward
their products and subcontracting to repair facilities that have no idea what
they are doing when it comes to fixing an easy
problem Honestly, I am worried about
the new repair facility damaging my computer even more, seeing that the old
repair facility only had to fix a key on the keyboard and end up breaking my
speakers and severely scratching up
my laptop They are going to replace the
lcd lid that was scratched, which worries me because it is right next to the actual
lcd screen which can be easily broken if they are not careful. I not sure how Revdex.com ratings work, but they should not have an A+ when there is
over 730+ complainants dissatisfied of how Toshiba is handling their problem It is getting to the point where I am getting
frustrated and looking into other options in regards to getting this settled,
because honestly you guys owe me for all of the time that you have wasted from
my life without having a properly functioning computer for school. This computer, that was brand new, should
just be traded out completely, or I should get a full refund, at the
minimum. I realistically should be
reimbursed “above and beyond” for all of the extreme inconvenience and lack of
respect throughout this whole process.
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research, TAIS found out that our customer has a Standard Limited Warranty that came in with the unitIn accordance with our Standard Limited Warranty, the coverage of this is a
Toshiba *** *** Service or they may bring it to any Authorized Service Provider available for repairs. Our customer was able to speak with one of our Case Managers and was able to setup a *** *** Service last 06/08/2016, our customer's unit is now in transit to the depot, the unit will arrive on 06/16/and will be fixed within 7-business daysIf our customer wants to check on the status of the repair, they may call our Customer Relations Center at ***

I have not talked to them or recieved an email from them except to say my package has shipped and I got an invetation for a surveyOne I have taken many times stating I am an unhappy customer with no actions takenI was tgreated terrible by this company and now months later I have what I paid for finallyI put up with many many hours on the phone just so they would give me what I paid forMy warranty is now almost up so it was wasted getting a working computer in the first placeThe computer itself does not perform that well either it is clunky

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintTAIS found out that our representative has processed a depot repair order for the computer of our customer and they provided a free box that they can use to send the unit to our repair facilityThis was offered to our customer to have the unit check physically by our technicians and by setting a proper expectation that once our technicians found out that this was caused by physical or accidental damage, they might be quoted for the repair in accordance to the Standard Limited Warranty of the unitToshiba Warranty stated;What Does this Warranty Not Cover?Preventive maintenance, cosmetic damage or wear and tear (e.g., scratches, dents, or scratched, faded or missing keycaps or keyboard cover (if applicable), replacement of missing parts, provision/installation/removal of retrofits or peripherals, replacement or fixes of software; repair or replacement of covers, plastics, or appearance parts such as interior or exterior finishes or trimTAIS found out that the Satellite L50D Model # PSKXJU-00Ndid not find any defects or part defects based on the standards of the unitIf our customer has any questions or concern they may contact Toshiba repair services at 1-800-438-

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintTAIS informs our customers about the Battery Recall Program in order for them to replace their Battery Pack which is affected by this recall for Laptops sold between June to January TAIS could not provide a reimbursement for a separately purchased battery since the Battery Recall Program is particularly for the battery packs that were affected. If our customer wants to figure out if his battery pack is part of the recall, he may visit this website: go.toshiba.com/battery or they can call the Toshiba Customer Support 866-224-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have agreed to return the money they took from meThis takes them from making a profit on defaulty merchandise, to not being out anythingHardly something to pat themselves on the back forThe store manager at *** *** still had to pay for a new hard drive, because they would not fix itUntil they do so, and can verify to me that they did in fact reimburse him, they are dishonest and fraudulent as far as I am concernedTHEIR warrantied product broke down, and THEY should fit the bill to make it right.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I WILLL BE FILING A REPORT WITH THE CONSUMER PROTECTION AGENCY ABOUT THIS SCAM!
Regards,
*** ***

A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaintUpon checking on the given information on the complaint of our customer, we did not see any records or documents for the particular issueFor more information you may visit *** or
call our Technical Support department at ###-###-#### so that we can address your concern furtherAt this time we consider this matter closed

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The complaint was filed against the Toshiba Authorized Service Provider named ***Their contact information is *** Technology Service*** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Toshiba did inform me by phone on June 2015- and I have a saved conversation of these calls- that the replaced parts will have a warranty of one year extending beyond the Laptop warranty which contradicts what they are stating right now that the replaced parts has days warranty only! During my calls with them last month, they contradicted their statements many timesOne case manager said that only parts replaced after warranty expires has one year warranty while those replaced during warranty expire with the warranty expiration! Another said the replaced parts has no warranty at all! Obviously, they are inconsistent in their statements and they are breaching their original statements We mainly agreed on June that parts has one year warranty beyond Laptop warrantyThey clearly stated that the replaced parts will have one year warranty while the other parts' warranty will expire with the laptop warrantyThis was in addition to an apologize for the poor quality repair and for receiving the laptop back from repair with frame loose! I have contacted the technical support who confirmed that these issues are mostly related to repair and suggested that it is sent to their facilityI suggested to the customer relations that although I have saved conversation to prove my rights for replaced parts one year warranty, I'm willing to let the VIP technical check and decide if it is related to repair or defected/re-manufactured replaced parts, then they should repair and replace themThey refused my request and denied that the replaced parts warranty I was informed of earlier although I have supporting documents! Now I need also to raise a complaint against the improper handling of my laptopWhen I received the laptop with loose frame, they replaced the cover, the LCD and the frame and I wonder if they replaced the new parts with re-manufactured not a new parts! If that was the case, I should certainly have received a full refund, if not, I'd like to enforce the one year warranty of the replaced parts.I'm ready to supply all documents supporting my claimAs I'm hearing impaired, I contacted Toshiba through relay and I have saved documents of most if not all conversations
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed aI rejected the offer, due to the fact that I was told I would have to pay $This last response states my laptop was in warranty......so why would I have to pay anythingI purchased my laptop new, and there was no software that created the problemI believe this is a gimmick to buy a warranty plan
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that when the computer was delivered to our customer last Wed of 1/07/12:pm under FedEx tracking number *** the unit was still in warranty and Toshiba didn't receive any update or call from our customer after the repairThe standard limited warranty of the unit already expired last 04/01/and the issue occurred after few months when the last repair was done and after the warranty expired, however our customer was able to speak to one of our case managers and they provided a onetime courtesy repair for the computer even it’s already out of warrantyTAIS is still waiting for the unit to be sent in to our Toshiba Engineer’s facility for them to check the unit and have it repaired with the repair order created last 6/23/At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A customer service representative named *** from Toshiba has left several voicemail messages for me without leaving a return phone number + extension. In all of the messages he reiterates the company position that they will only refund the price of the laptop itself and pro-rated at that. However, we have incurred additional expenses through no fault of our own, namely: original shipping, tax, return shipping for repair, and accessories. All of these expenses were detailed in our Revdex.com response on 6-17-16.We expect a replacement laptop (new in box) for our defective one OR a full refund of all the expenses we incurred as a result of this purchase. If Toshiba wishes us to return the two accessories we still have in our possession we will be happy to do so as long asthey mail us a pre-paid shipping label/container. As an alternative to calling our home phone and risking having to leave a message, if they wish Toshiba's customer service may also contact us at ***@aol.com
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintTAIS has made multiple attempts contacting our customer by phoneHowever, our customer is not availableTAIS would like to inform our customer that the refund request for the phone support has been
processed and the unit is done with the repairThe computer is currently in-transit going back to our customer's location under FedEx tracking number (***) scheduled delivery Monday 8/29/by 8:00pmIf our customer has any questions or concern they may contact our technical support department at 800-457-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11130296, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business refuses to adequately address any of the complaints originally listedThe primary complaint is misrepresentation and fraudI am aware that resolution through the warranty is limited due to the warranty's expirationMy primary complaint is the business represented this laptop as if it were built with high quality and made from aluminumNo where in the attached description does the business disclaim that the laptop is actually constructed from plastic or does the business acknowledge the propensity of the laptop to break at the hingesThis is my primary complaint that they misrepresented the laptop in the description which induced myself and other consumers to purchase itPlease see attached description and images via this link (http://us.toshiba.com/computers/laptops/Satellite/S50)The images portray the laptop as made from aluminum. A review published more than three months after I purchased the laptop by review experts mentioned the flimsiness and potential inadequacy of the lid"The display is held in place with two little hingesThe hinges don't appear to be particularly stable, and it doesn't take much to make the display bounceIn terms of manufacturing quality, there aren't any conspicuous problemsGlancing over the computer with the naked eye, we can say that some parts of the case could fit together more perfectlyThe removable battery is secured by two screws on the bottom side of the deviceAny other maintenance work requires the base plate / base unit to be partially dismantled." See http://*** There are numerous actually countless complaints online from folks experiencing the same issues of this poorly constructed productPlease see attachments of forums and complaints on both Toshiba's website and other outlining the issueTo make matters worse, Toshiba provides no adequate remedy. Initially, I was fine purchasing a replacement lid and repairing myselfHowever, in a show of bad faith, I was told by their parts supplier that they no longer manufacture the part leaving no adequate remedy except replacementThis is my final message to the business in an effort to seek an amicable resolution prior to pursuing other legal avenues.
Regards,
*** ***

A Toshiba America information System
(TAIS) representative has been in contact with our customerTAIS has
apologized for the inconvenience our customer has experiencedTAIS has advised
our customer that her case will be forwarded to our order desk department to
have her computer replaced
TAIS has advised our customer that one of the
representatives from order desk will call her within 1-business days to
discuss about the process of the replacementIf the customer has any questions
or concern they may contact us at ###-###-####At this time we consider this
matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research our customer was able to speak with one of our case managers and was informed that replacement is not the optionOur customer was advised that the computer needs to send to our
depot repair facility to have it diagnosed physically by our technicians and have it repairedThis process is with the accordance to the standard limited warranty on the unitHowever, our customer did not accept the offerIf our customer has any questions or concern they may contact at 855-674-

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer was quoted for the repair due to out of scope issue (Damage LCD cover & Bottom Case) meaning the issue is not covered by the Standard limited
warrantySince our customer paid for the quoted amount our depot continue the process of repairThe repair was completed and delivered to our customer last June Our depot has a day warranty for repair and they are not providing replacement computer or refundThe repair that was done on the unit was considered as out of warranty repair due the damageSeeing as the customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance

A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaintAfter doing a research TAIS found out that our customer has
advised that his computer needs to send to our depot repair facility to have it
check by our technicians physically and get it repairedOur customer was
informed about the process of the repair and this are based on the standards of
Toshiba in accordance to the Standard Limited Warranty (SLW) of the unitIf
our customer has any questions or concern they may contact our technical
support department at 1-800-457-At this time we consider this matter
closed

A Toshiba America Information Systems (TAIS) has reviewed our customer's complaintAfter doing a research TAIS found out that our customer has an Extended Service Plan (ESP) on her computer which is Service Net is the provider of the extended warranty of the unitIf the customer has any
questions or concern they may contact Service Net at 800-240-At this time we consider this matter closed