California Health Express

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that based on the information provided on the order Toshiba Direct were unable to process the order and order was cancelledThe customer was emailed in accordance
to the Terms of Sale; “Orders are not binding on TAIS unless accepted by TAISAcceptance of an order occurs when product shipsAcknowledgment of receipt of an order does not constitute acceptance of the order by TAISProduct ordered may become unavailable due to product or parts shortages, discontinuance of product, or other reasonsIn such event, TAIS will promptly notify Customer via email, if provided or telephone”The cancellation email sent to our customer reads as follows; “Dear Toshiba Direct Customer,We are contacting you to advise that your recent order with Toshiba Direct has been cancelled. The order was cancelled because you either requested the order to be cancelled or we have been unable to verify the information that was provided on the orderIf you did not request this cancellation, we suggest that you verify that your personal data is correct with your credit card companyOnce you have verified this information, please feel free to place a new order through our website, www.toshiba.com/us or by contacting a Product Specialist at 800-316-0920.”Our customer called in however it was already closed for the dayOur customer did chat with our representative and was advised that the order did not pass our verification process and could not be processedThe order has been cancelled and cannot be reinstatedIf the customer chooses to place a new order, the customer will not be able to get the promotional price and would need to pay the current web price in accordance to the Terms of Sale in Toshiba DirectIf our customer has any questions or concern they may contact at 800-618-At this time we consider this matter closed

A Toshiba America Information Systems (TAIS) has reviewed our customer's complaintAfter doing a research TAIS found out that the unit of our customer doesn't have any repair history in our Toshiba repair facilityThe computer just has been diagnosed by our technical support representative over the phone due to the software issueSince our customer experienced the same issue TAIS has offered to send the unit to our VIP repair facility to check it physically by our engineers and have it repairedHowever, our customer declined the offer due to the timeframe of the repairSince our customer declined the offer TAIS cannot fulfil the repair order with the free shipping box

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research, TAIS found out that our customer had some issue with their HDD passwordToshiba has no control on setting up any passwords on our customer's computerIn accordance with our
Standard Limited warranty, the particular issue that they are having, is something that is not covered and even any software support or fixesTherefore, they can set up a repair with Toshiba Repair Services as a fee based service and they can call them at 1-800-438-At this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found that the computer of the customer was sent to our repair facility last Jun29, The unit has been diagnosed by our technicians and they reset the software and
reinstall some driversThe issue of the unit is a software concern which can be resolve by performing advance troubleshooting thru phone by our technical support representatives or send the unit to our depot repair facility in accordance to the standard limited warranty of the unitThe first depot repair order that was provided on the unit is based on the standard limited warranty that the unit hasToshiba warranty stated;How to Obtain Repair or Replacement Service For A Product Purchased In The United States?Depending on your specific product model, Toshiba may offer any one or more of the followingapplicable repair or replacement services: (1) Repair-Return Service through Toshiba’s DepotService, (2) CarService to an Authorized Service Provider, (3) Customer Replaceable(CRU)Parts Service, or (4)Whole Unit Exchange ServiceTo determine the warranty service methodfor your specific model, please visit our web site at warranty.toshiba.comA limited number ofmodels may also carry an international limited warranty which offers warranty service outside thecountry of original purchase.You will pay any packaging, shipping charges, insurance, taxes and duties associated with thetransportation of the Product or original CRU to the service center or providerYou are responsiblefor appropriately packaging the ProductFor any replacement Product/CRU, if Toshiba does notreceive the original Product/CRU from you within ten (10) days after your receipt of the replacementProduct/CRU, you will pay Toshiba the retail value of the replacement Product/CRU

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer was able to speak with one of our order desk representatives and our customer has provided a prorated refund based on the fair market value of
the unitOur representative has explained the process of how our customer will receive the refundIf our customer has any questions or concern they may contact at 855-674-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.FIRST OF ALL NO LIQUID WAS EVER SPILLED ON THE LAPTOPSECOND THE COMPUTER WAS RETURNERD IN WORSE SHAPE THAN SENT IN FRAME ON MONITOR LOOSESCREWS ON BACK MISSING OR NOT COMPLETELY SEATED KEYBOARD AND SCREEN DIRTY, SCRATCHED WITH CRUMBS ON IT I BELIEVE IF THERE WAS LIQUID DAMAGE THEY DID IT IT LOOKS LIKE SOMEONE WAS EATING OVER MY COMPUTERAND I WAS CHARGED THIRTY DOLLARS FOR THE PRIVILEGE OF ALL THESE LIES AND AGGREVATION I WANT MY MONEY BACK! I WILL NEVER OWN A TOSHIBA AGAIN IT SHOULD ALSO BE NOTED I AM NOT ALONEI HAVE FOUND NUMEROUS EXAMPLE OF THE SAME SCAM BY TOSHIBA TIME AND TIME AGAINSOMEHOW SOMEWAY THE WARRANTY DID NOT COVER THE PROBLEM AND COSTS OF REPAIR ARE OUTRAGEOUSALL HAD TO PAY THIRTY DOLLARS, TO SEND AN IN WARRANTY COMPUTER TO TOSHIBA .SOME ARE EVEN CONSIDERING LEGAL ACTION I JUST WANT MY MONEY BACK! THE PICTURES SHOW MY NOW RETURNED DAMAGED COMPUTER IT DOES NOT WORK AND LIKE I SAID IS NOW DAMAGED WHEN IT WAS SENT IN FOR WARRANTY REPAIRS IN LIKE NEW CONDITION
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintTAIS contacted our customer and apologized for the inconvenience on the Backordered BatteryTAIS has informed our customer that the Order for the Battery Replacement has been prioritized and was already shipped out and tracking number was providedIf our customer has any other concerns or questions, they may contact our Customer Relations team at 855-674-around 8am-8pm EST from Mondays to FridaysAt this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, I did speak with a Rep, and like I said this issue was going on before the trial period ended for the virus detection, so something else may have been wrongThey only assumed that was the issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I don't believe they have solved the problemThey said the issue occurred outside of the warrant time lineWell you know, the FOURTH time it didIf they had fixed it right the first time I sent it in, or maybe the second time, or even the third it might of not been such a messTheir case manager did agree on letting me pay to ship it back to them so they could jack around with it a fourth time and do the same things they've been doing to try to fix the problem, which did I mention wasn't fixed the three previous timesThe computer has been sent to the Toshiba engineer's facility the last time I sent it inThen I spent weeks without a computerThe only thing the engineer facility did was make the problem go away until the warranty was outdatedThey did not fix it right or the same problem would have not occurIt seems as if there is something wrong with this line of computersFor them to fix it three times and then the problem still continues, that's strangeFurthermore, the Toshiba cutomer service and assistance has been horribleI've talked to many of their employees that were just rude as can beI asked one person to transfer me to customer service instead of the warranty service and he informed me he couldn't give out that numberThe Revdex.com was the only way to actually make a complaintI have had the most awful time with Toshiba and will never buy another one of their products that they don't stand behind and replace once they fail to repair it in a reasonable time!!! I will also inform other people of the bad service I've experienced with Toshiba and tell them to buy a Dell or HP or Gateway.]
Regards,
*** ***

I think *** finally helped me out from customer relationsIt was a painful experience as they lost my laptop but sent me a replacement (Refurbished)This case can be closed now. Thank you. ***. [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

A Toshiba America Information System (TAIS) representative has made multiple attempts contacting our customer via phoneWe tried reaching our customer however, got rerouted to a Voice MailWe will still try to reach them with the next business day to provide the resolutionIf our customer would like to follow up with us, they can contact us at ***

Revdex.com:
they went back to step , . all they did was have me look in my device manager for an icon. it wasnt there. end of story. they said its hardware malfunction; essentially its brokenwhich is end of troubleshooting for them. ridiculousthere tech support never reached out to me as promised now they arent even acknowledging that in this responsewhich is a repeat from when the case wasnt reopened ridiculous
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to speak with one of our representative from technical and software support departmentOur customer was informed that the problem of the
computer was a 3rd party Software issue which is not cover by the Standard Limited Warranty (SLW) of the unitOur customer was referred to Toshiba Repair Services for the supportIn accordance to the SLW of the unit; (Software support, fixes or replacementSoftware, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to you during Product boand available at laptops.toshiba.com/eulaUnless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by ToshibaHowever, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties)If our customer has questions or concern they may contact at 888-933-or they can visit our website www.support.toshiba.comAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experienced and we TAIS will provide a corrective feedback for those who are responsible for this caseTAIS has advised our customer that we can process a VIP repair by sending his computer to our Toshiba EngineersTAIS will send a free box that our customer can use sending the computer going to our Engineer’s facilityOur customer agreed to the offerIf our customer has any questions or concern they may contact us at 949-461-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that the unit of our customer was sent to our depot repair facility and has been diagnosed by our technicians and they found out that the issue of the computer is
out of scope, meaning the issue is not covered by the standard limited warranty of the unitBased on our system the Satellite L50W Model # *** did not find any defects or part defects based on the standards of the unitThe computer was already sent back unrepaired due to our customer declined the quoted amount for the repairIf our customer has any questions or concern they may contact at ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer has been contacted by one of our order desk representativeOur representative provided our customer two(2) options, they offered a brand new upgraded replacement computer or a pro-rated refund that would be based on the Fair Market Value wherein the price of the computer depreciate per month depending on how many months they owned the unitHowever our customer declined the offerOur customer was informed that the offer is already final and still openIf our customer has any questions or concern they may contact at 800-618-At this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research TAIS found out that when our customer contacted our technical support department last 6/14/they already found out that the issue was hardware related, they were advised our
customer to back up all he’s files before they send it to our depot repair facility, however our customer wasn’t able to do that and that’s why he was referred to our *** department which is a fee base supportOur customer was transferred to our *** department who handled software issues which is a fee base support, our customer supported to back up all his files and run diagnosis to the computerThe unit was diagnosed and they processed a depot repair order under repair order number ***, we received the unit at the repair location last 7/13/with the Damage LCD Cover & Hinges, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)Our customer was quoted for the total amount of $for the repair that is not covered by the Standard Limited Warranty (SLW) of the unit, however our customer declined to pay for the quoted amount and the unit was returned to our customer unrepairedIn accordance to the Warranty any damage that was caused by misuse, mishandling, accidental or otherwise is not covered under the Standard Limited Warranty At this time, we consider this matter closed

A Toshiba America Information Systems (TAIS) has reviewed our customer's complaintAfter doing a research TAIS found out that the computer was purchased last November of and It has a 1year Standard Limited Warranty from Toshiba and it was expired last NovSeeing the customer has exceeded the standard limited warranty period, they are responsible for the repairHowever, our customer has an Extended Service Plan (ESP) on her computer which is Service Net is the provider of the extended warranty on the unitIf the customer has any questions or concern they may contact Service Net at 800-240-At this time we consider this matter closed