California Health Express

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If Toshiba knew that there was a possibility that they would destroy my computer with their services, I would think that they would have brought that up before taking control of my computer!  If that possibility had been divulged I would have backed up my data for certain, and most likely never used the service because the problem was only a minor irritation.  As to the refund of the money for the service, it would seem to me to be unbelievable that they would be expected to be paid for destroying my computer.
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS found out that our customer was able to speak with one of our case manager representatives and was informed that the issue of the computer is out of scope due to physical...

damage, which means it is not covered by the Standard Limited Warranty of the unit. Our customer can contact Toshiba Repair Services at 800-438-[redacted]. At this time we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I received a call from Toshiba yesterday.  The representative offered to help me send away the laptop for a "VIP repair."  As I had explained in my original complaint, which should have been reviewed by Toshiba, I already had the computer repaired locally at my own expense after the same problems recurred so soon after Toshiba claimed to have repaired the device.  Thus the offer is of no value to me.  I have noted, though, that the offer suggests that Toshiba is aware of the problems at their repair depot, as suggested to me by a previous representative.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The pro-rated amount that has been offered is unacceptable. Our computer broke within 30 days of owning it and we deserve a full refund. The pro-rated amount the company explained to me was based upon a July 'fix' date, however the companies lack of being able to fix the computer the first time we complained about the product (January) is not our fault. As for the replacement laptop we are unable to find satisfaction in that offer because we've tried that once before and were sent a computer in which the speakers do not work (damaged goods). We would like a full refund for our computer, we have a receipt stating its value, due to the fact our original purchase was a' lemon'  computer The pro-rated value was not based upon the original complaint of our computer being broken. As for a new computer, we have tried that option once to only be sent another broken computer (speakers don't work). We find neither of these options satisfactory and would like a full refund at this time.
Regards,
[redacted]

Once I receive my refund theni eill consider my case closed.  THANK YOURevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research our customer was able to speak with one of our case managers and has informed that the issue of the computer is not covered by the standard limited warranty of the unit. TAIS...

found out that the [redacted] Model # [redacted] did not find any defects or part defects based on the standards of the unit. If our customer has any questions or concern they may contact Toshiba repair services at 1-800-438-3910.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that this case was forwarded to our Order Desk department last 8/23/2016 to process a replacement and one of the order desk representative has made multiple attempts contacting our customer (08/31/2016, 09/01/2016, 09/06/2016 and 09/30/2016) by phone. However, our customer in not available and the call has been re-rerouted to voice mail. If the customer has any questions or concern they may contact at 1-800-457-7777.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS found out that our customer’s computer has a Broken Screen which considered as a physical damaged that is not cover by the Standard Limited Warranty of the unit. The...

Standard Limited Warranty stated;
What Does this Warranty Not Cover? On-site service/repair, or service made necessary by accident,
misuse, abuse, neglect, improper installation/maintenance, modifications, fire, theft, acts of God,
power failures, surges or electric shortages, lightning, or repairs by non-Toshiba authorized service
providers, use outside of the environmental or operating parameters, or use with incompatible third
party products.
Service of Product on which the TOSHIBA label or logo, rating label or serial number have been
defaced or removed.
Preventive maintenance, cosmetic damage or wear and tear (e.g., scratches, dents, or scratched, faded
or missing keycaps or keyboard cover (if applicable), replacement of missing parts, provision/
installation/removal of retrofits or peripherals, replacement or fixes of software; repair or replacement
of covers, plastics, or appearance parts such as interior or exterior finishes or trim.
Software support, fixes or replacement. Software, if any, distributed with the Product under the
Toshiba brand name is licensed to you and subject to the end-user license agreement presented to you
during Product boot-up and available at laptops.toshiba.com/eula. Unless otherwise stated in writing,
non-Toshiba software is provided on an “as is” basis by Toshiba. However, non-Toshiba
manufacturers, suppliers or publishers may offer their own warranties.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a...

research TAIS found out that the battery for our customer was already delivered last Monday,  02/13/2017 at 11:06 A.M under UPS tracking number [redacted]. If the customer has any questions or concern they may call us 855-674-3553.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I cannot use telephone support as I cannot hear. I have filed complaints with the FTC(#[redacted]), eConsumer.gov(#[redacted]) and the Justice Dept. Americans with Disabilities Act for discrimination(#[redacted]). I am sorry I bought this [redacted] computer. The matter is closed as far as the Revdex.com. I noticed Toshiba has an A+ rating with the Revdex.com, shame on the Revdex.com!
Regards,
[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am rejecting Toshiba's response because it shows lack of responsibility for a product that came with a 1-year warranty pamphlet, proof of which I had submitted as an attachment. Hence, the company is double-talking (through internet subterfuge) its way out of its original warranty, evidence that it has lost its edge as an electronic manufacturer. Are they really that incompetent to not be able to fix their own product? I'm now telling my friends that such products don't even last one year (i.e., "[redacted]"). Hence, I won't be buying anything else from Toshiba, unless they "man up" and meet their warranty responsibility. I’ll be waiting for the class-action lawsuit against them, which is likely coming. Sincerely, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer was able to speak to one of corporate representative and was informed that the case will be endorse to our order desk department to provide her a...

replacement. Our customer will receive a call within 1-2 business days from one of the order desk representative to discuss the process of replacement. Our customer agreed to the offer. If the customer has any questions or concern they may contact us at 877-421-7070. At this time we consider this matter closed.

A Toshiba America Information Systems (TAIS)representative has reviewed our customer complaint. After doing a research TAISfound out that this has been forwarded to our Order Desk department. Ourcustomer was able to speak with one of our Order Desk representative and theyadvised that they already...

processed the replacement. At this we consider thismatter closed.

A Toshiba America Information Systems (TAIS) representative has reviewed ourcustomer complaint. After doing a research our customer purchased the computerin United States and the Standard Limited Warranty (SLW) information isincluded with the package together with the computer when our customerpurchased the unit. The warranty entitlements are stated on that specific documentonce our customer unboxes the unit. Our customers should be aware about theirwarranty coverage as a consumer’s obligation. In accordance to the (SLW) of theunit this Limited Warranty covers the Product for the warranty only within thecountry where the Product was originally purchased. Our customer can also checkthe warranty entitlements on our website [redacted]. At this timewe consider matter closed.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint after doing a research TAIS found out that the manager of the store called us last 3/24/2016 and he informed us that the unit still has a hard drive issue after our customer received it from our depot repair facility. TAIS has advised them that we cannot send a hard drive for the unit, but we can send a box with a shipping label for them to send the unit to our repair facility for rework. However, our customer declined the offer. Our customer called us to inform that the store manager already paid to replace the hard drive of the unit, TAIS has advised our customer that we cannot provide or reimburse the amount that the store manager paid for the hard drive. This action that has taken is the own discretion of the store and not part of the standard limited warranty of the unit. TAIS has explained to our customer that the Store and Toshiba has a different channel or process when it comes to this certain issue. TAIS has advised that we can still process a repair for his computer with accordance to the standard limited warranty of the unit. However, our customer declined the offer. If the customer has any questions or concern they may contact at 855-674-3553.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that one of our order desk representative has been in contact with our customer and has advised that they are going to receive the refund via [redacted] debit card. Our representative explained and provided a time frame when our customer will receive the refund. If our customer has any questions or concern they may contact us at [redacted].

A ToshibaAmerica Information Systems (TAIS) representative has reviewed our customercomplaint. After doing a research TAIS cannot find any records on our systemsusing our customer’s information (Name, Phone #, Address, and Email Address).Our customer can contact our Technical Support Department at...

[redacted]. Atthis time we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Toshiba never fix the issue Toshiba never corrected once the issue of damage and so therefore  your salmon offer is Nolan void the issue here is that to Sheba never fix the problem to begin with the problem was never corrected ever you make it sound as though Toshiba repair the device and then after the repair was done the device broke that's not the case which is at issue here is that toshiba  never collected the fatty issue during and or after the warranty. I wouldn't be making an issue if Toshiba correct we repaired the device in months later the device broke out of warranty that's not the issue here the issue is simply Toshiba has never corrected the repair while the product was under a full and complete warranty and I'm still waiting for Toshiba to make the repair good

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to talk to one of our tech support and case manager and agreed to send in and waive the shipping fee to repair the unit due to "NO POWER" issue with order number TP-10615296 and our customer was quoted for the repair due to out of scope issue (Damage LCD cover & Bottom Case) last 05/03/16, this issue is not covered by Toshiba's Standard limited warranty. Our customer paid for the quoted amount, depot continued the process of repair, completed and unit was delivered last 5/09/2016. The unit was shipped back to our repair depot last 06/10/16 with order number TP-10621299 due to unit is keep shutting down and dots appearing on the top right corner of the screen which was not diagnosed nor reported by the customer on the first repair.  Also, Damage on the  screen is not covered by the standard limited warranty. The last repair was completed and delivered to our customer last Thu 6/16/2016 5:51 pm.  Our depot has a 30 day repair back guarantee.                                   ...⇄ repair that was done on the unit was out of scope repair due to damage  and its considered as out of warranty repair.In accordance to the Standard Limited Warranty of the unit. Toshiba Warranty states on page 2; What Does this Warranty Not Cover? Preventive maintenance, cosmetic damage or wear and tear (e.g., scratches, dents, or scratched, fadedor missing keycaps or keyboard cover (if applicable), replacement of missing parts, provision/installation/removal of retrofits or peripherals, replacement or fixes of software; repair or replacementof covers, plastics, or appearance parts such as interior or exterior finishes or trim. Seeing as the customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance. Our customer may contact Toshiba Repair Services at 408-582-0045.

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