California Health Express

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have contacted the tech support that they suggested and none of their tech support could get it to work even when they remotely accessed my computer.  The disk that they sent me with the serial number that they mentioned does not work.  A tech even took a snapshot of the disk to send to Toshiba headquarters because it does not work and they could not get it to work.  I asked them why don;t they send me a new replacement WINDVD that works and they have not done so.  The last time I heard from a tech was when thy told me they was sending my problem to Toshiba headquarters for resolution  I am still waiting so I filed a complaint with you because I have been given the run around with no resolution.  I have a record of more than five calls to Toshiba on this matter as well as a written on line to their customer service for assistance.  Why the company cannot just send me a replacement disk with a operating multi CD player that is operational. I am really not understanding why such a large company cannot ensure that their products function properly is beyond my understanding..    Again what they have written about my contacting their tech support as a rationale is bogus, because like I said I did that first and could not get the assistance needed in getting the player operational, their tech support could not get it to work.  I appreciate your assistance in this matter in addressing this complaint I notice some others have complaint about Toshiba product with not resolution,  If I get out of this situation amicably I will not purchase another Toshiba product.  Sincerely, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that the issue of the unit is a software related concern that can be resolve over the phone by performing advance troubleshooting steps that was provided by our software department. In accordance to the standard limited warranty replacement or refund is not the option. Toshiba Standard Limited Warranty stated;What Does this Warranty Not Cover?Software support, fixes or replacement. Software, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to youduring Product boot-up and available at laptops.toshiba.com/eula. Unless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by Toshiba. However, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties.If the custumer has any questions or concern they may contact at 888-933-0322 or visit our website warranty.toshiba.com.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found that our customer was able to speak with one of our case manager and was advised that this case will be forwarded to our order desk department to process a...

replacement. Our customer will receive a call from one of the representatives within 1-2 business days to discuss the process and specification of replacement unit. If the customer has any questions or concern they mat contact as 800-457-7777.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am a customer with Toshiba America Information Systems, Inc, 9740 Irvine Blvd, Irvine, CA  92618.  I wrote them on April 25, 2016 via [redacted]. regarding my Toshiba Laptop Battery  (Serial #[redacted]).  When I do contact Toshiba no one ever returns my calls.    How do I get reimbursed for the purchase I had to make per [redacted] Battery Recall document ID [redacted]         I wrote to Toshia's Manager of Corporate Customer Relations at Toshiba America Information Systems, Inc, 9740 Irvine Blvd, Irvine, CA  92618 on April 25, 2016 via FedEx 8102 3585 6946. regarding my Toshiba Laptop Battery  (Serial #[redacted])                                         ...⇄     I received the [redacted] Battery Recall document ID [redacted] posted on January 26, 2016.  I had to buy a new battery for my Toshiba Laptop (Serial #[redacted]2) because it would not keep a charge.  How do I get reimbursed for the purchase I had to make before the recall document was posted.  
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that the repair process of the unit was already completed and has been shipped out going to our customer's location. However the package was delivered to a...

different address. Our customer was able to speak with our case managers regarding with this concern and our representatives already coordinated with the courier to deliver the unit to the correct address of the customer. Our customer will be updated for any details that will be provided of the courier.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS found out that our customer was able to speak with one of our technical support representative and they determine that the computer has a possible virus that caused the problem on the unit. Our representative performed necessary troubleshooting on the unit to isolate the issue further however they figured out that the unit needs a repair. Since the warranty was expired our customer was referred to an Authorized service provider where they can bring the computer for repair and the phone support was already refunded. Seeing as the customer has exceeded the warranty period they are now responsible for any repairs/ and or technical assistance. Our customer can contact Toshiba Repair Services at 1-800-438-3910. At this time we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In this warranty statement the declare that the software boot-up is available at their web-site. IT  IS NOT AVAILABLE OF THE MACHINE TOSHIBA SOLD ME! That is the issue. I would have purchased it if it was available. 
Software, if any, distributed with the Product under theToshiba brand name is licensed to you and subject to the end-user license agreement presented to youduring Product boot-up and available at laptops.toshiba.com/eula]
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS received the customer’s unit on 6/19/2015 in our repair facility with a Broken Hinges, which is out of scope of the warranty (out of scope meaning it is not covered under the...

standard limited warranty). TAIS has informed our customer the cost of the repair is now their responsibility and our customer accepted the repair and paid for the quoted amount. The repair was completed last 7/24/2015 and the unit was delivered to our customer last 7/28/2015. If our customer will experience the same issue with the computer they can contact our Technical support department and they can process a rework for the unit. At this time we consider this matter closed.

A Toshiba America Information...

Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that this case was forwarded to our Order Desk department to process a replacement and one of the order desk representative has made multiple attempts contacting our customer by phone. However, our customer in not available. If the customer has any questions or concern they may contact at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Called a lot earlier than 1:17. I was made to hold for over 1 hour and finally I could not hold no more and hung up. I had received the computer back with a crack where the adapter which they supposedly fixed. The computer will not charge anymore so this is not just a technical problem. I have not refused service in fact and 129. I was told that if I wanted my computer fixed I would have to show them a proof of purchase receipt and a picture of the damage that I had received. I did so like asked by the customer relations specialist. She had told me that she would be contacted within 24 hours of my reply to their email. I still have not heard from them so I called them back on 1 on 2:15 and I'm still waiting to hear from them. By far this has been the worst service I have ever received. It is sad that a company does not stand behind their faulty product. Then try to blame a customer for being tired of calling the company to fix something. I have looked at my phone records and total I have made over 40 calls to the company and have not had anything result.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that unit has on-going issue with the 3rd party website using IE browserOur customer was able to speak with one of  the corporate officers and was advised...

that his computer needs to be troubleshoot with a senior software technician to isolate the case and issue also to have it fix.And it shows on the last converstaion of (TAIS) software tech with our customer, the 3rd party issue was resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Toshiba simply reiterated their prior position, which was to offer a (third) chance to have the laptop repaired as my only alternative.  I reject their offer because my laptop should have been fixed the first time I sent it in.  And then the second time.  There should be a limit to how many times a customer has to put up with bad service.  My limit was once, but I reluctantly gave them a second chance.  Their limit appears to be 3 or more.  Perhaps Toshiba could explain to their customers how many times they will be required to send in a defective unit before they forego their warrantee position and make things right.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a phone call from Toshiba, he told me that he would like to solve my problem,  I told him that I need a laptop for my job, and I request to replace a same kids of laptop.  However, he said Toshiba would like to check problems on my laptop for 7-10 days.   Please review my previous email, Toshiba has already checked my laptop several time but can not solve the problem.  In the other words, Toshiba didn't care of customer.  One more example is, Toshiba told me that I should received a shipping package within 1-2 days for [redacted],  Now 4 days pass, and I never receive any shipping package from [redacted].  Something wrong about Toshiba Management, I hope top manager of CEO could read my complaint.  I believe that CEO of Toshiba should know about it!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I NEVER ACCEPTED ANY OFFER FROM TOSHIBA AND ALWAYS INSISTED THAT THEY TREAT ME AS A SENIOR CITIZEN FAIRLY.  THEY HAVE NOT FULLFILLED THEIR COMMITMENT IN HONORING THEIR WARRANTY.  IT IS TRULY SAD THAT WHEN YOU BUY A PRODUCT FROM TOSHIBA THAT THEY FAIL TO STAND BEHIND THEIR PRODUCTS.  I WAS NOT COMPENSATED ACCORDING TO THEIR WARRANTY GURANTEE. ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I was first told on 7/20/15 that a refund would be "released" that afternoon; no refund as of 8/11/15. I was contacted on 8/7/15 that I will receive a refund.  I am waiting for refund.  If I do not receive it by next billing cycle, I will file a follow-up complaint. 
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) represetative has reviewed our customer's complaint. After doing a research the service order number did not recognized by our system and based on the response that our customer provided, the unit is with best buy repair facility not in Toshiba. TAIS doesn't have access with the repair of the computer since it was sent to best buy repair facility. Our customer may contact best buy for more information regarding the status of their unit.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer’s concern was software issue related and our customer was connected to our [redacted], a fee base support who handled software issue. Based...

on the diagnosis they informed our customer that the unit needs to be updated manually, they advised our customer that they need to perform some software updates for them to fix the issue however our customer declined to pay for the support. Our customer was informed that any software related issue is not covered even the unit is still in the standard limited warranty. Our customer’s warranty for their computer was expired last 04/03/2013. At this time we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I AM REJECTING THEIR RESPONSE BECAUSE THEY ARE NOT HONORING THE ORIGINAL WARRANTY.   THEY PICKED UP THE TELEVISION ON JANUARY 31, 2016 AND I STILL HAVE NOT RECEIVED MONETARY COMPENSATION.  I EXPECT A PROMPT FULL REFUND OF $550.00.  I HAVE CALLED TOSHIBA OVER 30 TIMES TO NO AVAIL.  I KEEP GETTING BROKEN PROMISES.  I HAD TO BORROW MONEY FOR A NEW TELEVISION.  I AM A SENIOR CITIZEN ON A FIXED INCOME.  I NEED MY MONEY.)    ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not satisifed because I have been told since August 3 to 4 weeks and still going I spoke with [redacted] last week and was assuring me it would be here by Friday, Today is Friday and still nothing

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research, TAIS found out that the unit was purchased last February 2014 and the Warranty has expired last February 2015. TAIS found out that the issue of the unit is somehow,...

hardware related and needs to be fixed by a Technician. Seeing that our customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance. For Out of Warranty Repairs, they may contact Toshiba Repair Services at 1-800-438-3910. At this time we consider this matter closed.