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California Health Express Reviews (542)

A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that this case will be forwarded to our order desk department to process a replacement. Our...

customer will receive a call from one of the order desk representative to discuss the process and the specification of the replacement computer. If the customer has any questions or concern they may call us at 949-461-4321 or they can our customer relations department at 855-674-3553.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason that I am rejecting this offer is because I want
this to remain open until I get my computer back and have time to inspect it, due
to the fact that last time my laptop went in for a simple repair at a different
repair facility came back damaged. There are only two reasons that I accepted
that offer. One of those reasons were that they did not provide me with an
alternative choice, except for rejecting the offer and parting ways. And the
second reason was that it was going to be sent to a different repair facility,
(which was close to my home, I am not sure why they didn’t send it there for
the first repair). When I started this process, the original case managers that
I talked to said that they would provide the best “options” for me to resolve this matter. I already knew what
was going to happen and have told the case managers that I worked with that
sending it back for repair would not be something that I would accept.  Fast forward to over a month later, having 5
case managers, a supervisor (who does not take calls), and a depot manager, the
repair facility in [redacted] finally responded and the case manager that I spoke
to told me that the only option you
have is to send it right back to the repair depot, (who lost my computer for a
month and damaged it). Really?! No way was I going to accept that offer. I
rejected that offer and the case manager told me there is nothing else that he
can do but to keep that option available open for a short time in case I
changed my mind and hung up the phone. Wow really?! Great customer service you
have Toshiba. Then about a week later, I was able to talk to [redacted], the Revdex.com coordinator
for Toshiba and ultimately came to an agreement to send the computer to a
different repair facility, which still does not make me happy. It is not fair
that I or anyone else dealing with Toshiba has to go through this ridiculous
process of having to call Toshiba countless times to get a problem that Toshiba
and its repair depot in [redacted] caused, due to negligence, solved. And it is apparently impossible to get a hold
of anyone at their corporate office. The have a ton of people that work at
their corporate office and no one can take a call about a serious matter?
Really?! Are they afraid of talking to me or anyone else that has serious
problems that they caused or are they just so arrogant that they do not feel sympathy
for anyone? I would love to know from someone high up at Toshiba or TAIS, if they
think that my situation and how they treat other people is acceptable in any
way. I will give the repair facility a chance, but honestly, I should not have
to, due to Toshiba breaking promises and my trust so many times before and
kicking me to the curb repeatedly. 
Regards,
[redacted]

A depot repair order was already created under repair order number [redacted]. The depot repair process of the computer is based on the Standard Limited Warranty of Toshiba. If the customer has any questions or concern they may visit our website warranty.toshiba.com or call at 1-800-457-7777. Here is the warranty stated:What Are Your Obligations? You must retain proof of purchase showing price, date, location of purchase and Product description which may be required for warranty service. Toshiba strongly recommends you register your Product either during the initial start-up of the Product, or online at register.toshiba.com. Your failure to complete Product Registration will not diminish your rights under this Limited Warranty.Always keep a backup copy of the data on your Product before sending it in for repair and remove all confidential, proprietary or personal information. Also be sure to remove all accessories or peripherals. TOSHIBA IS NOT RESPONSIBLE AND FULLY DISCLAIMS ANY AND ALL LIABILITY FOR ANY ACCESSORIES SHIPPED WITH THE PRODUCT. If you authorize Toshiba to perform any services excluded under this Limited Warranty, you may pay standard repair fees for such work.YOU MUST READ AND FOLLOW ALL SET-UP AND USAGE INSTRUCTIONS PROVIDEDWITH THE PRODUCT. IF YOU FAIL TO DO SO, THIS PRODUCT MAY BE DAMAGED ORMAY NOT FUNCTION PROPERLY, OR YOU MAY LOSE DATA OR SUSTAIN PERSONALINJURIES.How to Obtain Repair or Replacement Service For A Product Purchased In The United States?Depending on your specific product model, Toshiba may offer any one or more of the following applicable repair or replacement services: (1) Repair-Return Service through Toshiba’s Depot Service, (2) Carry-In Service to an Authorized Service Provider, (3) Customer Replaceable (CRU)Parts Service, or (4)Whole Unit Exchange Service. To determine the warranty service method for your specific model, please visit our web site at warranty.toshiba.com. A limited number of models may also carry an international limited warranty which offers warranty service outside the country of original purchase. You will pay any packaging, shipping charges, insurance, taxes and duties associated with the transportation of the Product or original CRU to the service center or provider. You are responsible for appropriately packaging the Product. For any replacement Product/CRU, if Toshiba does not receive the original Product/CRU from you within ten (10) days after your receipt of the replacement Product/CRU, you will pay Toshiba the retail value of the replacement Product/CRU.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our Toshiba Direct representatives and has apologized for the inconvenience our customer has experienced for all...

the delays that happened. Our customer has informed that the refund was already processed and has completed last May 6,2016. Our customer will receive the refund within 4-6weeks in a form of Visa debit card. If our customer has any questions or concern they may contact at [redacted]

A Toshiba America Information Systems (TAIS)representative has reviewed our customer complaint. After doing a research ourcustomer was able to speak with one of our case managers. They reauthorized a repairfor the unit and it will be send back to our depot repair facility for rework.Our customer...

will receive a box that they can use to send the computer goingback to our depot repair facility. The reauthorization repair order numberwould be under [redacted]. Currently the box is already in-transit going toour customer’s location under [redacted] tracking number [redacted]. At this time weconsider this matter closed.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS found out that our customer’s computer was already repaired and delivered as of Monday 8/24/2015 1:22pm and (singed for by: [redacted]). If our customer has any question or...

concerns they may contact our Technical Support Department. At this time we consider this matter closed.

A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer's complaint. After doing a research TAIS found out that our customer
was able to speak with our order desk representative last 11/16/2015 and they
have offered a prorated refund to our customer based on value of the unit
however our customer declined the offer. Since our customer declined the offer
TAIS has processed a VIP repair sending the unit to our engineer's repair facility
and awaiting for parts. The repair order was created last 11/18/2015; currently
the unit is still with our engineer's facility under repair. If our customer
has any questions or concern they may contact us 1-800-457-7777. At this time
we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The computer is under warranty, they sent me pictures that does not show the type of damage that is stated in their reason for neglecting their responsibility. I think it is a scam because I know that I did not put a usb port in the wrong way and damage the port like they said. It clearly this was a poorly made machine. Then to offer to repair the laptop for over 400 dollars when the whole machine cost less than 300 is appalling.   Toshiba needs to step up to the plate and fix the item that they warranted.   Do they not care about their customer?  This is something that the world needs to know, Toshiba will not honor there customers warranty's!!!!!!!
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer's computer was already out of warranty since last June of 2015. Our customer was able to speak with one of our case managers and they found out that the last repair of the unit was made before the warranty expired last (Jun 17, 2015) and in accordance to the Standard Limited Warranty of the computer Toshiba has a one (1) year "Limited Warranty Period" after the date it was purchase. Seeing as the customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance. Our customer may contact Toshiba Repair Services at [redacted].What Does Your Warranty Cover? Toshiba America Information Systems, Inc. (“Toshiba”) warrantsthat the Toshiba branded product you purchased for your end use (“Product”) is free from defects inmaterials and workmanship under normal use during the Limited Warranty Period. This LimitedWarranty covers the Product for warranty service only within the country where the Product wasoriginally purchased and only covers Products purchased as new.How Long Does This Warranty Last? One (1) year after the date of your purchase (“LimitedWarranty Period”). The Limited Warranty Period for the rechargeable battery included with theProduct is one (1) year from the date of your purchase.What Will Toshiba Do? If the Product fails to work as warranted, Toshiba will, in its sole discretion,repair or replace the Product or part with a new or remanufactured product/part that is at leastequivalent to the original Product/part. This is your sole and exclusive remedy for breach of warranty.Replacement parts or products are warranted to be free from defects in materials and workmanship forthirty (30) days or for the remainder of the Limited Warranty Period, whichever is longer.TOSHIBA IS NOT RESPONSIBLE FOR (1) DAMAGE TO OR LOSS OF ANY PROGRAMS,DATA, OR INFORMATION ON THE PRODUCT BEING SERVICED, OR (2) THERESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THANSOFTWARE INSTALLED BY TOSHIBA WHEN THE PRODUCT WAS MANUFACTURED.

Desired resolution would be if the computer if /and when it is shipped to me I would like a discount on this item, it has negatively affected my ability to work at home. When the item was ordered the ship date was a few days away and my ability to work was slightly impacted, but it continued to be...

pushed back and my ability to work was severely impacted.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer has been contacted by one of our order desk representatives and has explained how they came up with that amount of refund. The refund is based on the Fair Market Value (FMV) of the unit and based on our records our representative sent an email to our customer last 1/20/2016 regarding to the amount of refund and they contacted our customer last 1/5/2016 to confirm if they will going to accept the refund. Our customer accepted the offer and has advised about the process. At this time we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for forwarding my complaint to Toshiba.  It is apparent that the company does not wish to deal with this issue in a just manner, and it "considers the matter closed."  In fact, in its response, Toshiba does not even correctly identify the problems I described when I sent in the laptop for repair.  I never mentioned anything about "locking up / hangs."  The problem was intermediate sudden crashes and occasional failures to boot up.  Given Toshiba's bizarre response, it comes as no surprise that an employee at their repair depot acknowledges that they often fail to repair customers' computers the first time around.  I'm glad that I have that admission documented.  Obviously I am quite disappointed with Toshiba and will be sure to warn friends and colleagues against purchasing their products.  Thanks again for your assistance.
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS found out that our customer’s computer was already repaired and delivered as of Monday 8/24/2015 1:22pm and (singed for by: [redacted]). Our customer has been contacted by one of our case managers and they informed that we will provide a 2 months extension of the warranty for the unit as a compensation for the inconvenience our customer has experienced. However our customer declined the offer and requests to have a refund. In accordance to the Standard Limited Warranty a refund is not the option. If our customer has any question or concerns they may contact our Technical Support Department. At this time we consider this matter closed.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer can file a claim for the unit. They can visit our website www.acclaim.toshiba.com or they may contact at 888-592-0944. At this time we consider...

this matter closed.

A Toshiba America Information System (TAIS) representative has been in contact with our customer. TAIS has apologized for any inconvenience that our customer has experienced. TAIS has advised our customer that we will forward the case to our Order Desk Department to process a replacement. Our customer will receive a call within 1-2 business days from one of the Order Desk representative to discuss the process of the replacement. TAIS has advised our customer that if they have any questions or concern they may contact us at 949-461-4321. At this time we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Toshiba can refer to its website all it wants, but the warranty that [redacted] gave me for my Toshiba product stated (both verbally and in writing) that I had a 1-year warranty for my DVD/VCR player. Otherwise, I wouldn't have bought it in the first place. So this really is consumer fraud.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Horrible customer service, horrible company, I have nothing but ill will for the products and ALL the people who work there.
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer’s unit was already out of warranty. Our customer’s unit encountered an issue that the unit was locking up / hangs last March 2015 and from there they found out that Re-imaging the Hard Disk Drive will resolve the problem. Our customer was offered to setup a repair with Toshiba Repair Services, as our Out of Warranty Services however, the customer declined. At this time, we consider this matter closed.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research one of the representatives from our Order Desk department has been contacted our customer and has informed about the porcess of the replacement. Our representative already send the specification of the replacement unit. At this time we consider this matter closed.

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Address: 217-240-Midpark Way SE, Calgary, Alberta, Canada, T2X 1N4

Phone:

403201 0 0
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