California Nails

I needed three blinds installedAfter several phone calls and one missed appointment on their part, the salesman finally came to get the orderAn installer came to take measurementsAnd then once the blinds were in, it took me several times to get a hold of someone (I left messages, but no one ever called me back)I made several appointments, all of which were either cancelled or just forgottenAfter finally getting someone here, ALL three blinds were wrong – wrong colors, wrong measurementsOf course, they made me pay the full amount before the installation, so while I’ve been told I will get the correct blinds, there’s no guarantee that will happen because they have their money, so where’s the motivation? We had used Empire in the past and had no problems – I had always recommended themBut after this complete disaster, I will never use them again and I implore you to stay away from them as well

I am ashamed I chose to work with this company, particularly after seeing the overwhelming volume of negative reviews Summary: [redacted] Do not stand behind their warranties...do everything possible to avoid even having to consider a warranty claim [redacted] Change products every couple years, so that if a product fails within a year warranty period, they say they can't honor it because they don't carry that product any more, but the only way to get the warranty covered, is to go through the installer (Empire) [redacted] Salespeople not to be trusted (Not really surprising, but worth noting): Misrepresented strength of their products; suggested product was explicitly refuted by another of their salespeople as inappropriate for the location The full story: In 2009, Empire Today installed carpet and sheet vinyl flooring for meI was looking for something that would last for a while, so Empire (Salesman Frank) sold me on the sheet vinylHe described it as "incredibly tough" and insisted that it would take almost a deliberate act to make a hole in itHe touted the year warranty to prove it Here we are, and a half years later, and it is in terrible shape! Not only are there more than places in the floor that just ripped up or apart from use, there are also massive warped bulges where any furniture sat, that won't go awayThere is also a stain from water that cannot be cleaned up, which is specifically stated to be covered by the warrantyMost notably, there are the splits...in two locations, the material split apart for a foot and a half, in a perfectly straight line, almost like it was along a seam...but there is no visible seam there The floor has to be repaired or replacedI called Empire's warranty department (on March 12th) and was promptly informed that none of it would be covered under warrantyShe refused to send someone out to even look at the damage to assess whether it would be coveredBut she did happily set up a time for repairmen to come out and repair the damage with the small amount of left-over material I had, which would cost me $I need it done, and it would be cheaper than replacing the floor, so I agreedThe repairmen come (who were fantastically courteous and seemingly competent), they took at look at the damage, photographed it, and stated that the damage not only could not be repaired because they would need a lot more material than I have, but that at least the splits and the warped bulges should not have happened with this material, and were not the result of misuse or abuseAnd they noted the discoloration of the floor compared to the leftover material I have, was so extreme, I wouldn't want it put inThey also seemed surprised that the request for warranty coverage for that kind of damage was summarily dismissed without sending out someone to review said damage I already had an Empire salesman lined up for that Saturday, March 14th, to give me an estimate for replacing all my carpetsWhile he was there, I discussed the kitchen floor with himHe said he'd never seen damage like that, but noted that he had no say over whether warranties are honoredBut he did give me a quote for a "better product," as he said that the floor that was installed never should have been recommended or sold for that room, which is also what the salesman for National Floors Direct said when I had them give me a quote for re-flooring and re-carpeting my houseRemember...this is the floor the Empire Today rep had to sell me on for its toughness, and I foolishly listened I tried to reach the customer service agent for a few days to discuss the issue, with little responseFinally, I got a hold of the salesman, who gave me the customer service manager's contactAfter giving me a story that it would take her a while to get back to me because of folks on vacation, she said she could send me someone to look at the damage, for $75! I expressed concern about having to pay a company money to have them come look at damage for a warranty claim, when it was already clear that they would do whatever they could to avoid covering a claimShe said she would work on it and get back to me soonTWO weeks later I finally got a response after inquiring againThis delay was particularly irksome, since I made the mistake of noting that I have other flooring I need to get done, and my quotes from other companies have a time-limit to their validityI wholeheartedly believe the delay was in part to affect my business with the other companies The manager said they won't be able to help for a couple reasons 1) "The age." Since they don't carry the material any longer, they can't replace or repair itThe age is

The salesman for Empire was fine, but the installers the day of installation - at 3PM on a Friday - called and said they couldn't get to our house for another hour and that the installation would take or hours This was a little surprising The tone in the guy's voice said its Friday and I have no desire to install your carpet at 4PM So I told the installer that 4PM was fine He did not sound pleased with my answerHe showed up at 3:10PM (not an hour later) and pulled up a corner on the carpet and said, "Looks like you have asbestos You need to have it inspected." It was odd because we had carpet installed a couple of times and they never said anything He abruptly left at 3:20PM I called the asbestos person and she said removing carpet and installing new carpet does not require an inspection So I cancelled Empire today and went with another company, MAC Flooring in [redacted] that hires contractors, with integrity, to install their carpet Do not waste your time with this company MAC Flooring also came in cheaper!! Also, I contacted the salesman and he has yet to get back to me

Empire Today installed vinyl in my kitchen It was a very professional job They were very courteous and worked through for hours My floor is perfect

I am disappointed in the service that empire has given us from July 21st through now (August 4th)And our product is not even installed yet We ordered new flooring on 7/21/that was to be in installed on 7/28/This was confirmed by the company 7/27/through phone and email confirmationWe put everything from our basement into the spare bedroom and that room is completely inaccessibleThe morning on 7/28/Empire called saying they could not install as there were not enough install teams that day and we were rescheduled for Friday, 7/31/On Thursday 7/30/we received a call from Empire thinking it was a confirmation but instead they stated that they were out of stock of the flooring we orderedThey reschedule again for 8/5/There was never a refund offered but after my husband asked for compensation Empire gave $after the first change and $(we have yet to see) after the second changeEmpire called on 8/4/again rescheduling (not confirming) the appointment due to being out of stock for NOW 8/12/This is weeks after we placed out order, two weeks and a day after the original install dateThis will be ALMOST weeks of having no access to the items we thought we would be without for a week I called customer service on 8/4/finally being frustratedNot understanding how Empire could be out of sock on an item that should have been ready to be installed on 7/(our first appointment) and why is it out of stock nowI also had to share my frustrations with this companyShe offered the solution of another flooring option to be installed sooner if that would helpWe were between floors anyways so I said sureAfter being put on hold and she called the local office, I found out that Empire were never out of stock of our item (though Empire told my husband Empire were out of stock for the last cancelations and then they said Empire had some but it was being saved for cooperate offices right now) said that the issue is the lack of installers in this area and not the productI was frustrated and she would only say she is sorry and understands what I am feelingShe "Guaranteed" that we were a priority on the 12th (through that is exactly what we were told by customer services representatives for the 7/and 8/appointments) I do not appreciate being lied to or being deceivedI am someone who is understanding and had they said Empire is having trouble getting installers, I would have been more compassionate, but being told it is out of stock and when cooperate tries to SOMEWHAT help by offering a solution to get it sooner, I find that it cannot even be an option because out of stock was never the issue according to the home office, it is installers in the area makes me upset and lose my trust and faith in the companyI ended up leaving the conversation because I was becoming physically upset and emotional over this We keep following what we needed to do - clear the room, have access from the door to the basement everything off the wallsBut when do we get to have a fair and honest transactionThis is just another week of not having access to the basement living space, another week that we have to reschedule friends and family to help move and assemble furniture again, another week of not having access to times that were moved to the back of the room (graduate school text books, games to play at night, school materials for back to school) and a week later to get the rooms back in order and organized I feel that there is no concern for my day to day function of livingI just keep getting I am sorryWe are constantly as the mercy of Empire right now Because we NEED the flooring in, whatever day is soonest we have made available for usThis means canceling plans, adjusting meetings, losing hourly pay hours ( I work a summer job and have had to request no extra hours to accommodate the MULTIPLE changes in schedules), and then Empire to not show and we look

I was satisfied with the service I received from Empire Today

Just installed my floors with Empire Today LLC, and feeling royally "taken advantage of." Agreed to finance $and put down $When we looked at our bank account Wednesday evening, all $was taken out of my checking account leaving Sara and I with zero balanceAfter a call they said oops our mistake, we'll respond to your service request in 7-business daysMeanwhile I'm going negative in my bank account, due to pre-scheduled payments, and after days of asking them to act faster than 7-business days, in fact act immediately, we have no resolution on a 3day weekendI have four children to feed along with two being medically fragileVery difficult to get groceries with a negative balanceAdd to the statement that we will receive a courtesy call after hours, there has been no call placed to meA complete lack integrity by everyone in first and second line customer serviceI've learned so much about this company in three days to advise all of you to NOT use them Since emailing the EVPO, CEO and CFO, I have received my initial first courtesy call from the EVP of Operations His statements is that he'll work to return my money ASAP Resolution anticipated

Carpet Installation After reading so many bad reviews in a row it leads me to believe that enough people dont leave positive reviews anymore. My experience was easy, fast, and impressive to say the least. Our salesman (Howard) did not try to scam us in anyway and was really very humble to be honest. Our interests and concerns were met by his best intentions and overall we decided to go with Empire. We had a competing quote with Home Depot hat was a bit lower than what empire offered, but the team at empire was not only able to match the quote but give us the best quality carpet to go with it. In regards to the installation... I am equally impressed. I did not catch both names, (I think 1 was Javier). But both of these gentleman were not only quick, but the work looks amazing, and they left the place cleaner than it was when they came in. When I say quick , I mean they did 3 rooms or padding, carpet, and tacking with doorway tack in like 2 hours. I would recommend this company to anyone.

We are extremely pleased with the quality of our new carpet as well as the installation The price seemed fair as well

We purchased carpeting for our living room and hallThe salesman was professional and helpful in choosing the appropriate carpetIt looks wonderful, is so comfortable we love itThe only disappointing part of the experience was in the poor professionalism of one of the installers that hade very frustrated when they leftI don't like having people tell me how to clean my home when it is a mess to make room for carpet installation

I have a rental I told empire how important the carpet got installed on a specific date - no problem I emphasized this over and over because we had a tenant moving in; this is our business The only reason I chose them is because they promised a specific date Gave them weeks lead time Today, day of install; they cannot find our order, have no install date, lost our order but sure enough took my $deposit Spoke with customer service and the girl was laughing in the background as I became more and more upset They have cost me time and money because my tenant cannot move in with the current carpet situation They have lost not only my business, but my entire families business now and in the future

review star rating 2/24/If I could rate -I wouldBiggest Mistake EVER! Dear Empire, I have never dealt with a company that provides such poor customer serviceMy install date was February 11thThe product didn't arrive on the truck and nobody called to tell me that they wouldn't be showing up that dayAfter several phone calls and SEVERAL - several being minutes (just to transfer me to the W Sac office), I was able to reach someone, Jacob in the WSac office, who advised that my product didn't arrive on the truck that dayThis was about an hour and a half after I spoke with my sales rep, Dan [redacted] , who advised that my product was on the truck, the truck was just running lateOn February 13th, the contractor, Brian, and his crew arrivedBrian assured me that everything would be done that day except for the stairs, because the stair parts didn't show upAt the end of the day, the floors were down for 50% of my houseThere were no baseboards and they advised they would be back the next day to finish upThe next day, which was Valentine's day, I spent the day waiting for them to finishI must say, the contractors did beautiful work, however, nobody at Empire kept in touch with meOne person called to tell me the contractors would be arriving shortly, but that was after they had already been there for an hourBrian said my stairs would be arriving TuesdayTuesday came, we're now on the 16th, and nobody called, nobody showedI spoke with Donna, also in the WSac office and she advised that the product would be arriving Saturday and they would be out thenI had to work Saturday so she scheduled the stairs to be installed on Tuesday the 23rdOn the 23rd, nobody called, nobody arrivedI waited until to call Donna and I ended up leaving a message on her voicemailThe installer arrived about minutes laterHe cut inches off of each of my stairsThis was never asked or explained to meMy stair case now has very small stepsAgain, the installer did a great job and the stairs look beautiful, but now have very small stepsWhen I spoke with Donna, she apologized for any inconvience and advised that they would be taking a portion off of my billMy sales person never kept in touch with me during the entire processThree times Empire did not arrive on time or call prior to showing upIt is now February 24th, almost full weeks after the install was supposed to be complete and it is finally doneI was charged the full amount for the job, still haven't had any follow up to confirm I am a satisfied customerI will NEVER recommend Empire to AnyoneI can't believe such a large company provides such poor customer serviceThis was the worst customer service I have ever receivedAt one point one of the employees read me the notes in my file and said "the notes say that she didn't call you because she had too many other people to call"Let me tell you this, I don't know why my 8,dollars isn't important to your company but for calling yourself EMPIRE TODAY, you are providing advertisement

Initial Business Response / [redacted] (1000, 5, 2014/08/18) */ We appreciate the customer contacting us regarding his concernsWe regret the miscommunication regarding the amount of the customer's discount, and the additional amount has been processed back to his financing accountWe appreciate the customer's feedback and hope to assist him with future home improvement projects

I am so utterly disappointed with the customer service that Empire [redacted] provides (or more accurately, does NOT provide)A little over a year ago, Empire installed carpeting in a condo that I own which is tenant occupiedMy tenants were professionals and kept my condo in impeccable shape at all timesWhen they left, I noticed that the carpet that had been installed less than a year and a half prior was buckling in several placesI called my sales rep and he passed me on to the number for customer serviceWhen I spoke with them, I was told that it was out of warranty and they wouldn't do anything about itI asked for a higher lever rep, (on several occasions) none were ever availableOn two different occasions, I was told that my concern would be escalated to "the office of the president" and was promised a call from that department within hoursEach time, they failed to callI called customer service 4-more times to attempt a resolutionEach time I was transferred multiple times, then placed on hold for 12-minutes each time only to be "accidentally" disconnected EACH timeI was very frustratedWhen carpets buckle after such a short time, there is clearly a problem with installation and/ or qualityI am feeling like their customer service policy after installation and payment is to ignore the problem until it goes awayI am not thrilled that I need to turn to such a public forum to express my concerns, however, I find that I have no other choiceI will never use Empire again and will certainly share my terrible experience with anyone looking to purchase new carpetsEmpire is very happy to call you back to schedule an installation, but after that, they are the epitome of poor business practice

Just called empire today about the issues I have with my carpet that was installed a little over a year ago I wish I would have read the reviews and complaints before I decided to go with empire today by talking to the representative it sounds like it will cost more money on top of the thousands I am paying for this carpet to be fixed having had carpet before and the only issue I had was it wore down after years compared to having the carpet coming up and wearing down after only a year! pleas stay away you may have better work ethic and products with home depot or a smaller company who takes their customers interest to heart! I feel like I will be filing a complaint after I see this inspector

I had my sales appointment on Saturday and floors were complete by the following ThursdayInstallers were polite, knowledgeable and were able to meet and exceed my expectationsIt took two installers because I sent the first group awayI am glad I was insistent because the job turned out far better than the first crew could have done The price was not the lowest, but if you want fast service done rigwill cost moreHighly satisfied!

I contacted Empire to get a quote for a replacement installation in a small bathroom We were very pleased with the sales rep who showed us numerous samples and gave us, what I feel was a good price The installer came on time, was knowledgeable and friendly The installation was done on time and with no issues at all Overall, at this point, I am quite pleased

Initial Business Response / [redacted] (1000, 5, 2014/08/14) */ We appreciate the customer contacting us regarding his concernsWe have spoken with the customer regarding the lack of cleanup completed after the installationFor customer satisfaction and goodwill, we offered the customer a partial refund, and he accepted this offerWe appreciate the customer's feedback and hope to assist him with future home improvement projects

Representative was timely and easy to talk toWe found Empire to be higher priced but gave them a tryI don't like the trim with the laminateIt looks unfinishedThe installers did not speak English so we could not communicate at allCouldn't discuss any concernsTheir tools were not cutting right so they used some of our toolsFlooring is not very scratch proof

Excellent customer service from start to completion of installationSales representative was knowledgeable about the product and did not pressure for a sale The installation team was professional & did a wonderful job I love my new floor and I'm very glad that I chose Empire