California Nails

Our first installation date was given a time frame from 2-5pm and no one called to inform us that the crew was running behind on their last job and wasn't going to make itThen after rescheduling, two guys showed up, they were asked to be mindful that our room had just been re-sheet rocked with new trim and paintI was told scratches and dings can happen because of sizing the carpet and tacking it down When they were done we had razor blade marks all over the trim from where they cut the carpet and dents on our closet door casings that needed to be re-sanded, and wood puttied to fix and be re paintedWe asked for our second installation appointment that a different crew come out and we confirmed multiple times with reassurance that that was the caseOur date of 2nd delivery the same crew came back and when told about the issues last time and to please be as careful as possible again in areas that had been re-sheet rocked, sanded trim and had all new paint he refused to install the carpet unless I signed the completion paperwork before he even started the jobWhen I said no that's not what we did last time customer service was called by the installer to say he could not do the jobWhen we spoke to customer service they were informed as well as saw in their notes all the issues that had been documentedUpon speaking with installation manager they promised a new crew for the very next day first thing in the am however I was called and given a eta of 2-5pm againAfter relaying our issues and confirming the amount of work that needed to be done and expressing concern for that time frame I was reassured they would be here until it was doneAt 315pm I received a call saying the installers truck broke down at his last job and wouldn't make itAfter asking to speak with a manager and being put on hold for minutes, she relayed to me that the installation manager was getting a new crew together and picking up the materials and would be here to do the jobNow the installation manager has called and said his only crew would not be done for another hours (it's after 4pm) and they are having a hard time finding another truck for the installer to useI've had itI've done all I can do to make sure our wishes were noted and followed through and every time they have disappointed usNever once have they offered anything for our inconvenience and multiple days of work lost waiting around for them and all the headachesWe have company coming over and at this point still no carpet and unable to get our nursery furniture in the room and we are do in less than weeks

My experience with Empire was positive every step of the wayThe sales rep came to the house and reviewed the products with my wife and me even though we were in the middle of a large renovation project and our living room and bedrooms were in disarray with paint and tools everywhere and kitchen appliances staged in the living room
The best part for us was Empire's patience and understanding when our renovations took far longer than expected and we needed to change the installation date several times
The carpet was installed last Friday and the workers came in and made quick work of it and were done far earlier than I expectedWe were pleased with every aspect of the process

So tired of talking with Empire reps have asked Keith *** to call me directI am retired VN Vet - Air Evachave top level managerial experience with over employeesFirst call required visit on 11/15/16(?)...no call no show, after recall Amber Upton visits next day, said both rooms will be done finished by Thanksgiving with "bonded employees" carded $guys from Guatemala showed up without all materials (none for room and not enough for the other)Could not communicate they don't speak English - luckily wife of yrs speaks fluent Spanish so had to wait for her to come homeAt last decided to start work with what they hadMeanwhile called Amber 6x no response, called Kayla (too bad nothing I can do) requested mgr to call mehrs later Charleene *** called back promised a minor refundGuatemalan guys came back next day (of them)..very angry and depressed as they travel form Atlanta GA (3+ hr road trip one way)I asked if they were angry - one responded something in Spanish and said "go ask wife" apparently they wanted to express that they were tired (no kidding after hrs on the road - I doubt with a drivers license)BTW I know what "***" and '***" meansI am ill every time I walk these roomsToday talked with Joy and Carissa from Empire with no resolutionDemand recoup - $1K for suffering, all of Amber *** commission and $from Charlene Keith W call me...I can help your organizationVR/
Karl R

I spent over 5k with this company carpeting my entire houseNow the seams are staring to fray, in one room extremely badI had a third party inspector come out and said the installer didn't install the carpet properly and didn't use correct seamsEmpire only has a one year installation warranty, even though it was their installers that did the jobThey only care about sales not service and the people could care less about my issue and told me I would have to pay them to repair itI would avoid this company at all cost and use a local company that knows how to properly install carpet and flooring and stands behind their work!

On 08/13/I had a sales rep coming to measure my carpet in the house to replace rooms and closetsAfter choosing the carpet and agreeing for the price, we signed an agreement to have the install on 09/06/On 09/04/I received a confirmation email stating that my install date is all set for 09/On 09/at 8:41am I received another email stating my install date is now 09/No one called, no one advised and no one checked if this will be ok with me! I called and asked why was it changed and no one could give me any good explanationI had to cancel another day of work in order to be here for a 2nd install day
On 09/installers came in and started workinghours into their work they tell me that they think they dont have enough carpet left for the master closet and asked if the sales rep measured itI showed the agreement which clearly states all rooms and closets where measured and includedNow, I do not know if I will have to loose yet another day as I am waiting for a call from someone
I will not recommend or will be using them in the future and need someone to compensate me for the lost time at work and the aggravationI have reached out to the company to find out what will they do, and all they offered is $refund, thats not covering the gas to my workI was told someone will contact me about it but havent heard a thing

My husband and I had a wonderful experience with the Empire Sales Representative who came to our house and showed us a few samples of laminate wood flooring He was very informative and helpful We chose what we wanted and everything was done right on time The installation team was very good, on time and very helpful answering questions I was very impressed with the total service Empire gave to us

Our experience with Empire Today from start to finish was wonderful!
Booking our in home visit was a breeze, sales repwas attentive to our specific need and our budget, thoroughly explaining quality, warrantee etc
Installers were careful, precise, clean, respectful..they did a beautiful job!
In a heartbeat I would recommend Empire Today!

I had a sales appointment set up twice with this company and they did not show up either timeSo I wasted Saturday mornings on these peopleVery disappointed! Never again!

Empire Today did a wonderful job installing laminate floors in my home They are beautiful and the sales and installation managers for the job did an excellent job The flooring was installed in two days in my formal living and dining room, my den, my kitchen and dinette and my master bedroom They did an excellent job, were highly professional and protected my home and furniture - they did it in two days, were very organized and I loved my experience I will be recommending them to all of my friends!

Completly satisfied with Empire from making / keeping appointment to completion of installationThere was a minor problem at installation in that the warehouse did not provide the right amount of carpet to the installersThey obtained the right quanity and were back in less than hours and completed the jobThey were professional, neat and pleasant

Very dissatisfied with Empire's workThey had someone come to my house to put my tiles that didn't even speak EnglishI don't even think he worked for the companyI think they hired a contractor that had someone else come do the workMy floor is not leveled and there are squeaking underneath some parts of the tiles

From the very start our Sales Professional Robert was amazingHe was very knowledgeable about the products both tile and carpet being installed in our homeHe took the time to go over everything to make sure all our needs were metHe continued to be in contact with us during the whole installation process to ensure we were still satisfiedThe tile that was installed in our house has already been getting comments from friends and familyThe installers really understand the trade and used their own experience and skills to adjust to some tricky parts that needed tileThe carpet installers had rooms and a hallway done in one daySuper effecient and very professionalEveryou in the whole process was friendly and very supportive Again thank you Empire for exceeding our expectationsWe will definitely refer you to friends and family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt' shameful it took me posting a review with Revdex.com and on ***, as well as a complaint and a second review on ***This company needs to be reassessed their A+ rating
Sincerely,
*** ***

I recommend the carpet from this company because of the great experience I hadI had my entire home carpeted and and am very happy with the plush carpetSalesman was excellent and brought plenty of carpet samplesThe installation team did a very professional job and respectfully moved everything and set it back up in the same position all the furniture was originally in

I live in Moreno Valley CA and just had 2000+ sqft of new carpet installed by EmpireI absolutely love it! The installers really knew what they were doing and worked around my laminate floors already installedThe carpet has geometric patterns and the were careful to get all the lines and patterns straightMy sales appointment and representative was excellentBe aware you can negotiate the prices, I didn't know that at firstAlso, you don't get to keep any samples, so if you need colors or info to continue with decorating, take pictures of themOverall a great experience!

I have used Empire for new flooring/carpet in my whole houseI have received excellent service & am very happy with their productsHighly recommended

On 3/9/I had Empire install new carpeting and laminate flooring at a cost of $8,( it had to be rescheduled from 3/7/16)In May the laminate started "peaking", and Empire Installation was called and came out on 6/27/and needed to reschedule due to lack of partsNo one called so I called and scheduled for 7/7/16, no one came so I called and was told to reschedule for 7/8/I'm holding my breathI indicated to Empire personnel that I am and have difficulty walking, tripping over the "peaking" quite a few times

We decided to give Empire Today our business installing new carpet in our basementI called them on Thursday 3/12/and they sent out a salesman the same day, which was greatWe liked our salesman and the deal he put together for us and decided to move forward with the purchase on 3/18/
We scheduled the installation for the following week on 3/26/That is when the things fell apartEmpire called to confirm the appointment on Wednesday 3/25/and said the installer would call me the next morning to confirm a timeNo one called by 11am so I callled customer service and they told me they did not have enough carpet for my job so they had to reschedule...BUT no one had called to let me know that
So we worked out a discount on the job to continue moving forward and reschedule for the following week on 4/1/They called to confirm the appointment a couple times, including the night before on 3/31/The next morning the installer called at 7am and said he would be there at 9amThen minutes later called back to say they did not have enough carpet ...AGAIN...at the warehouse to complete my
I am DONE with EmpireI cancelled the order and requested my $deposit back and will be lucky to see that anytime soon I am sureI highly recommend to stay away from this companyBig waste of time

We appreciate the customer contacting us regarding their concerns
face="Calibri" size="3">The local office has contacted the customer and scheduled service for Saturday, February 11,

We have had scheduled appointments for carpet installed with EmpireThe first one came on the scheduled day of install but missing an entire room of carpeting
The second time which is today, a call from empire was received at 9:telling me the appointment was cancelled
This is after confirmations on the day of install, the last being minutes prior to the cancellation call
We had the room ready for the installWe removed all things in the master bedroom and now we have to wait a week for the next install day
The thing that we are concerned about is:
this is not the 1st time this happened, the re was no remorse in the cancellationI tried to call the general manager, Rex without successI have made calls and left voice mails with no response