I am rejecting this response because: I am not sure whether they are paying attention to what I mentioned in my emails or ignoring it and just repeating the same irrespective of my detailed explanationAnyway, that solution is not at all acceptableAs a good will, I am willing to split the cost 50% and can accept $or $as reimbursement amount.if they want stand firm with their initial offer then I will reject againI will not take anything less than $i spent lot of my time dealing with this issue so $is no way near what I experienced Regards, [redacted] *
I met with Joel from MI on 4/He went over my list of concerns with our homeHe said he would go over these at his office and get back with meThat is the last I heard from himI have tried to call and text him and I also emailed his assistantI have not received any responseI would like for him or someone with MI to call me and arrange to fix the items which Greg and others at MI promised to fix in the past before they stopped responding to meThank you,***
This letter is in response to the response rejection from this customer on 6/23/2016.After receiving this response today, I took some time to go back by the customer’s home and reassess the concernI did not notify the customer as I wanted to do so open mindedMy conclusion is that since we did in fact, and to my correction, rework the drainage ditch all the way up to the culvert pipe as the customer has mentioned, we will perform a repair that we feel will resolve the standing water concern.We will install a French Drain beginning at the right side of the culvert pipe, if viewing from the street, and extend this drain all the way off the customers propertyAlthough surface water from rain will continue to flow over the grass as expected, the moisture within the soils afterwards will be evacuated by this drain addition allowing for a useable and maintainable yard.I have contacted our landscape company to provide a recommendation of a final repair planOnce this information is received, I will then set up a meeting with the home owner to review this plan and expectation, upon completion.My apology regarding this matter and we look forward to providing a better resolution for the drainage ditchUnfortunately the culvert pipe repair was a homeowner maintenance related concern and was not covered by a warrantyThis pipe was ½ years old or older and we assure everyone this material was not previously used and was installed new at time of constructionAlthough now repaired, this will help us provide the best repair possible for the drainage.Lastly, I ask that with these letters being public knowledge, my name be removed as requested by the Revdex.com when filing a complaint or rebuttal
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to meI will wait for them to repair the issue as they mentioned in September or October of this year.I appreciate your help Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:The response is only in regards to the incentive offered, not the promotion The incentive was definitely not communicated in writing or in words to be contingent on the use of MIF, other than for the 4k closing cost incentive, which is offered nearly all the time anyways.The Lottery decision that was supposedly made at the Open House event "minutes before the announcement" but was actually made a week before and communicated to realtors and some others well ahead of time.As for the Home for the Holidays promotion for Stainless appliances (upgrade inclfridge on regency), could you please respond to this since it was not only denied for Riviera, but all the new models, in all locations, and was quickly pulled (likely from unhappy misleaded customers) The promotion was prominently displayed not only online but worse yet, on the actual Riviera display at the Riviera model location I went back a week later and they were still there Regards, Lance K***
Per the PWC warranty, No reimbursement will be issued for voluntary payments made prior to our knowledge of a believed construction defect Had written approval been obtained, or our involvement been requested prior to the repairs of a believed construction defect we would have had the opportunity to assess the situation and if necessary make the appropriate repairs under the PWC warranty Based on this claim and our statement of warranty issued to the previous homeowners/ original purchasers we will not issue reimbursement for the work performed on the residence
Unfortunately M/I Homes can only evaluate whether a construction defect occurred through documentation and pictures provided by the homeowner since renovation has been completed Based on our review of these documents, we do not believe there is any evidence of a construction defect M/I representatives are willing to meet with the customer to review any further concerns in person
Please see attach letter with responseThanks Ricky O [redacted] I am also posting the contents of this letter April 3, Dear Sirs, I would like to respond to the complaints of the homeowner, but before I begin, I want to reiterate our position with respect to this home and the HVAC system design and equipment sizingAs a licensed contractor in the state of North Carolina we are required to follow the rules and regulations set forth by the North Carolina State Board of Examiners of Plumbing, Heating and Fire Sprinkler ContractorsMuch of what is stated by the homeowner below is correct, and we have spent a large amount of time working with this customer to meet their demands; but there are some issues with this home that must be addressed before we can go furtherThe excerpt from the code provided by the [redacted] Building Inspector is correct...as a responsible, licensed HVAC contractor in North Carolina, we must design and install a heating and air conditioning system that is capable of maintaining a maximum temperature difference of degrees room-to-room and floor-to-floorWe must also perform a thorough room-by-room load calculation for all new residential structures prior to installing any system in the home, and we must keep this load calculation on record for a period of years or moreI will take this one step further and quote the current NC Mechanical Code - Section which states: For one- and two-family dwellings and townhouses, heating and cooling equipment shall be sized in accordance with ACCA Manual S based on building loads calculated in accordance with ACCA Manual J, or other approved heating and cooling calculation methodologiesThis is the portion of the code that defines what method contractors must use to perform the load calculation (we use Manual J, 8th edition) and how we can match a given HVAC system's capacities to a properly performed load calculation (Manual S)We use these two standards daily and are very familiar with them and their application to Residential New Construction HVAC system design and installationWhen we are originally contacted by a builder to install a heating and cooling system in a home, the first thing we do is ask for a set of plans for the homeWe take those plans and redraw the home in our load calculation software so we can begin the process of Manual JEvery home is different and different builders use different products, so the software allows us to be as specific as we can be based on the information we are given from the builderSome of this information is easy to see - the length of the walls, the size of the windows, the orientation of the home; and some of the information must be provided by the builder or pulled from the plans - the R-value of insulation in specific spaces, the u-value of the window glass, etcBut we have done many of these load calculations over the years and have become very familiar with the process and what needs to be entered into the software to accurately calculate the load[redacted] ###-###-#### ###-###-####faxThe software can be extremely specific when it comes to the interior of the home, internal loads, and the future occupants; but we generally don’t know anything about the home buyer, and must use a set of assumptions within Manual J to complete the loadThese protocols are defined in Section of Manual J 8th Edition, and I believe one of them is specific to this home and the complaints from the homeownerUnder the Mandatory Requirements section on page 9, one of the bullets directs us to: Take credit for internal shade (the default is medium color blind with slats at degrees, or use the actual device- this applies to all vertical glass - this does not apply to purpose built daylight windows) This bullet is referring to internal shading on windows, such blinds or curtainsThe purpose of this statement is simple, everyone knows what happens when we leave the blinds open on a sunny dayHeat in the form of sunlight and radiant heat enters the home through the glass and helps heat the immediate spaceWhen we are performing a load calculation for a new home, we generally have no idea what kind of window treatments or shades the eventual homeowner will install...and those can change over the years, as well as from homeowner to homeowner as the house is soldFor these reason, we must use an acceptable estimate for the internal shadingExterior windows have one of the largest impacts on a residential load calculationTheir size, the amount, and the location of the windows can all influence the load calculation; and we are very careful to accurately represent them in our loadsAs I look at the issues that have been presented by this homeowner, there is one recurring problem - the front bedrooms are too hotWe moved the thermostat into the master bedroom on the back of the home based on a request from the homeowner to have more direct control over the temperature in that roomWe have changed the balance of airflow from room to room based on the desire of the homeowner, so it no longer matches the cfm requirements of each room per the load calcBut the front bedrooms are still too hotIt is my belief that these issues are directly associated to the absence of blinds on these windowsI know that our load calculation is as accurate as the information we were provided, and the HVAC system was selected based on the requirements of Manual SI know that our duct installation is sound and that we can meet the cfm requirements of the room-by-room load calculation, therefore something beyond our control is causing these rooms to gain heatAs a homeowner, I also understand the frustration you feel when something is not functioning well in your new home; and I don’t want this homeowner thinking they are on their ownWe are committed to doing what we can to provide them with a balanced HVAC system, and will return to the home to re-balance the airflow back to the load calculationAt that time, we can also install new thermostats that can track the temperature in multiple areas throughout the home and bring the system on to handle many of these temperature differencesSincerely, [redacted] ***
This is in response to Mr [redacted] ’s complaint that M/I Homes, Charlotte LLC, retained his deposit and denied his loan which is not the case Mr [redacted] contracted to purchase a home in the Brookvue community on December 21, He subsequently applied for financing with M/I Financial on December 23, and came to meet with M/I Financial in person on January 5, prior to leaving the country HIs financing contingency period was extended as a courtesy until February 22, due to his extended time aboard and to allow Mr [redacted] to gather and submit required documents to M/I FinancialOn February 17, M/I Financial notified Mr [redacted] that he had received a conditional approval subject to conditions In the correspondence from M/I Financial, it was clearly explained that if Mr [redacted] could not satisfy the conditions outlined in the approval, he had the right to cancel the agreement prior to the financing contingency expiring on February 22, as specified in his purchase agreement Mr [redacted] was sent a certified letter on March 9, indicating he had until March 14, to contact M/I Financial or provide a loan commitment from his lender of choice or his deposit would be forfeited as liquidated damages which is clearly specified in his purchase agreement After repeated attempts to contact Mr [redacted] , his contract was subsequently cancelled and his deposit retained as liquidated damages In addition, I have had several conversations with Mr [redacted] explaining the circumstances which led to his cancellation Furthermore, we have offered to apply his deposit to a future M/I Homes purchase if made within months from his cancellation dateRespectfully, Alan B [redacted]
Our division personnel have been in contact with the homeowner several times, as late as this morning Parts just arrived and we are awaiting a response from the garage door company for an install time Once a time is established the work will commence The homeowner is aware and should continue to work direct with the division until completion Thanks
I am working with business and they are favorable to me I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThanks for your help!! Regards, [redacted]
On December 20, 2017, MI Homes' VP of Construction, and Division VP, went to meet with the homeowner at his residence At arrival, we inspected the homeowner concerns regarding the swale in his side and rear yard Upon inspection of his yard, which had be subjected to a steady rain for the better part of the day, we observed the swale directing the water away from the homeowners property along the side yard to the rear yard and away from the property The homeowner indicated that the water dissipates within 2-hours after a heavy rain and at that point, we informed the homeowner the swale is designed to ensure proper drainage away from his home and noted that it is for water to pond after a rain but for no more than hours and that the swale was performing as to its desired purpose Furthermore, if homeowner observed water ponding for more than hours, additional steps would be taken to eliminate the issue After the discussion regarding the swale, we proceeded into the residence to examine the concerns he expressed regarding his ceilings amongst other items Upon entering the residence, the homeowner pointed out several areas in his drywall ceilings that needed correction M/I Homes agreed to address the areas in the ceiling Homeowner also requested some trim work be addressed, which we also agreed to remedy We agreed to schedule the work during the homeowners vacation so he would not miss any work As of December 29, 2017, all work had commenced and had been completed with the exception of a piece of trim near the homeowners refrigerator This trim has been ordered and should arrive by 1/12/18, at which time M/I Homes will coordinate with the homeowner to schedule a visit and have the work completed
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meMI Homes already contacted me for this repairThank you so much for all your help on thisWe can close this ticket in Revdex.com Regards, [redacted] ***
As stated in my last response, our original offer of $ still stands but Mr [redacted] refuses to take any responsibility for being out of the country when the issue occurredWe have been unable after several meetings to come to a solution David G [redacted] Vice President of Operations
We have been addressing this flooring issue for 1/monthsIt's only because of our claim with you that M/I Homes and Kermann's finally offered up communicationThis claim will not be settled until we receive reimbursement or an offer of replacement to our satisfaction.Regards, [redacted]
I didn’t have buyers remorseThis is untrue I started to look elsewhere when I wasn’t getting any communication from M/IThe loan office and from the builder weren’t responding and doing what they said they would doI don’t know where M/I received there information but this is untrueI knew the home wasn’t going to be ready until FebruaryThe way I have been treated with M/I I would never recommend one if their homesThey don’t care about their customers and they lieThey should pay attention to their customers and respond to emails and follow up if they say they are going text youThis upsets me not only because they will not return my earnest money but because they are liars
I have asked Mr*G [redacted] on multiple occassions (beginning in January of 2016) to have his Engineers comment on each point of MrV [redacted] 's report, as well as his photos, and to tell me whether they agree or disagree and why I have not received any comments from his Engineers or from Mr [redacted] regarding this In fact, I spoke to Mr [redacted] on the phone last week and he stated that he would send a copy of my questions to his Engineers for them to comment on I have heard nothing!!The Engineer my parents hired, MrSteve V [redacted] , is a degreed Mechanical Engineer with over years of construction experience In fact, MI Homes knows this because according to MrV [redacted] , MI Homes has hired him in the past to do some consulting work He is also a certified AB Chance Foundation underpinning contractor who has successfully repaired thousands of homes.The Engineers that MI Homes hired did not shoot any elevations to determine if there was any movement on each of the four sides of the house They did not look at the house as a unit They only looked at the crack in the brick veneer and at the crack monitor.MI Homes did not hire a surveyor to establish benchmarks nor did they comment on the report we provided them from a surveyor that was hired by my parents
· Mr [redacted] settled July 30, · Airtron, our HVAC contractor, has no service call records since occupancy · It is reasonable to assume our Production Department responded and repaired the water source leak at the loft utility closet at time of occupancyUnfortunately the superintendent with MI is no longer with us and secondly we have no records of production work completed that were forwarded to Customer Care · May I kindly attach (copy and paste) our HVAC contractor, [redacted] , their stated position in their June 8, email: We have no service history of ever running a single call to this homeI can tell you by looking through the email and the picture they attached from the original home inspection the problem they are having now is not the same problem noted by the home inspectorThe note from the home inspector was a “water” leak at the air handlerI can only assume that this was corrected by the production department as it was pre settlement and we have no history in the service recordsThe problem they are having now is a “refrigerant” leakThe indoor coil should still be under the part warranty provided by the manufacturer · May I now provide you with MI’s position response dated June 7, 2016: After management review it has been determined that unfortunately the labor charges are non-reimbursable due to applicable warrantyMI Homes assigns all warranties from our trade partners that cover parts, but again not labor chargesIn this particular case the manufacturer has agreed to bear the cost and absorb replacement cost for partsI know that this was not the answer you were hoping for however I hope you understand why we are unable to reimburse you for the labor charges In conclusion, the owner initially contacted MI Customer Care May 30, May 31, the owner proceeded to hire [redacted] to diagnose his HVAC problemHowever, we understand from the owner that he first contacted an unknown HVAC company prior to May 30, to come to his home and diagnose his HVAC issueHe allegedly paid the unknown company somewhere between $230-We are unsure because his pricing reports fluctuate between emails and no receipt has been submittedThe owner states the diagnosis of this inspection resulted in finding a Freon leakThe second confirmed inspection, May 31, 2016, the owner paid [redacted] $as part of a service call to diagnose the problemThis company checked the evaporator coil and said it must be replaced because it is leaking refrigerantOn June 2, the owner paid [redacted] $to replace the evaporator coil which was under warrantyThe cost for the coil part is $1950, which the manufacturer agreed to replace at no charge to the owner In lieu of the aforementioned statements and conditions may we say once again that we stand behind our original position (see email for June 7, 2016)However, as a good faith gesture, we would like to reach out and offer payment to the owner in the amount of $as compensation reimbursement for his initial payment sum of $to contractor #and $to contractor #Should the owner choose to reject our offer we would like to kindly suggest that he refer to his [redacted] warranty manual booklet received at settlement and consider filing a dispute resolution claim with ***They can be reached at #-##-###-#### Thank you, [redacted]
I am rejecting this response because: the response from M/I validates that after months the repairs requested have not been completedYes, we can't wait for months to finish our garage so M/I can come over and caulk the plateWe have been waiting on the garage trim to be painted for months nowThe lists we provided are not completeThis dirt issue is a thing all of it's own, being that me or my wife were unaware of dirt being placed on their lotsI was at work on 5/3/16, and we don't have a wheelbarrow for my wife to move the dirt to their lotWe did hire a contractor that did remove the sod so a patio can be laid out, but the contractor removed the dirtAs told to Jeff B [redacted] , which again I told Jeff if he is sure that the contractor that we hired put the dirt there, we would demand he pick it upJeff B [redacted] was informed that many of the neighbors were cutting flower beds and it probably wasn't my contractorBut I would resolve it and call the contractor if they can 100% say that it was my dirtA witness, security footage? Something? The permit has to be apply for the patio not the homeowner per grove city building inspector, and since I still don't have a patio, no laws have been broken M/I continues to be rude and disrespectful as the response relects I will be preparing documentation with emails, pictures for review of this complaintI ask that M/I produces the work orders showing the items on the list are complete months and the work isn't completeYes I am angry that M/I called the building department on me, but I learned that the contractor didn't pull the permit, his responsibility, but I didn't get a huge fineI have fired that contractor and contacted the concrete company the the building inspector recommended we use As I said earlier repairs are not complete even after monthsWhen M/I produces the work orders for my home, those can be compared to the lists provided to the Revdex.com We have many pictures and emails we would like to be public record and viewable by other people being disrespected by M/I I will come to the Dublin road Revdex.com on Monday 5/16/ Regards, [redacted] ***
I am rejecting this response because: I am not sure whether they are paying attention to what I mentioned in my emails or ignoring it and just repeating the same irrespective of my detailed explanationAnyway, that solution is not at all acceptableAs a good will, I am willing to split the cost 50% and can accept $or $as reimbursement amount.if they want stand firm with their initial offer then I will reject againI will not take anything less than $i spent lot of my time dealing with this issue so $is no way near what I experienced Regards, [redacted] *
I met with Joel from MI on 4/He went over my list of concerns with our homeHe said he would go over these at his office and get back with meThat is the last I heard from himI have tried to call and text him and I also emailed his assistantI have not received any responseI would like for him or someone with MI to call me and arrange to fix the items which Greg and others at MI promised to fix in the past before they stopped responding to meThank you,***
This letter is in response to the response rejection from this customer on 6/23/2016.After receiving this response today, I took some time to go back by the customer’s home and reassess the concernI did not notify the customer as I wanted to do so open mindedMy conclusion is that since we did in fact, and to my correction, rework the drainage ditch all the way up to the culvert pipe as the customer has mentioned, we will perform a repair that we feel will resolve the standing water concern.We will install a French Drain beginning at the right side of the culvert pipe, if viewing from the street, and extend this drain all the way off the customers propertyAlthough surface water from rain will continue to flow over the grass as expected, the moisture within the soils afterwards will be evacuated by this drain addition allowing for a useable and maintainable yard.I have contacted our landscape company to provide a recommendation of a final repair planOnce this information is received, I will then set up a meeting with the home owner to review this plan and expectation, upon completion.My apology regarding this matter and we look forward to providing a better resolution for the drainage ditchUnfortunately the culvert pipe repair was a homeowner maintenance related concern and was not covered by a warrantyThis pipe was ½ years old or older and we assure everyone this material was not previously used and was installed new at time of constructionAlthough now repaired, this will help us provide the best repair possible for the drainage.Lastly, I ask that with these letters being public knowledge, my name be removed as requested by the Revdex.com when filing a complaint or rebuttal
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to meI will wait for them to repair the issue as they mentioned in September or October of this year.I appreciate your help Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:The response is only in regards to the incentive offered, not the promotion The incentive was definitely not communicated in writing or in words to be contingent on the use of MIF, other than for the 4k closing cost incentive, which is offered nearly all the time anyways.The Lottery decision that was supposedly made at the Open House event "minutes before the announcement" but was actually made a week before and communicated to realtors and some others well ahead of time.As for the Home for the Holidays promotion for Stainless appliances (upgrade inclfridge on regency), could you please respond to this since it was not only denied for Riviera, but all the new models, in all locations, and was quickly pulled (likely from unhappy misleaded customers) The promotion was prominently displayed not only online but worse yet, on the actual Riviera display at the Riviera model location I went back a week later and they were still there Regards, Lance K***
Per the PWC warranty, No reimbursement will be issued for voluntary payments made prior to our knowledge of a believed construction defect Had written approval been obtained, or our involvement been requested prior to the repairs of a believed construction defect we would have had the opportunity to assess the situation and if necessary make the appropriate repairs under the PWC warranty Based on this claim and our statement of warranty issued to the previous homeowners/ original purchasers we will not issue reimbursement for the work performed on the residence
Unfortunately M/I Homes can only evaluate whether a construction defect occurred through documentation and pictures provided by the homeowner since renovation has been completed Based on our review of these documents, we do not believe there is any evidence of a construction defect M/I representatives are willing to meet with the customer to review any further concerns in person
Please see attach letter with responseThanks Ricky O [redacted] I am also posting the contents of this letter April 3, Dear Sirs, I would like to respond to the complaints of the homeowner, but before I begin, I want to reiterate our position with respect to this home and the HVAC system design and equipment sizingAs a licensed contractor in the state of North Carolina we are required to follow the rules and regulations set forth by the North Carolina State Board of Examiners of Plumbing, Heating and Fire Sprinkler ContractorsMuch of what is stated by the homeowner below is correct, and we have spent a large amount of time working with this customer to meet their demands; but there are some issues with this home that must be addressed before we can go furtherThe excerpt from the code provided by the [redacted] Building Inspector is correct...as a responsible, licensed HVAC contractor in North Carolina, we must design and install a heating and air conditioning system that is capable of maintaining a maximum temperature difference of degrees room-to-room and floor-to-floorWe must also perform a thorough room-by-room load calculation for all new residential structures prior to installing any system in the home, and we must keep this load calculation on record for a period of years or moreI will take this one step further and quote the current NC Mechanical Code - Section which states: For one- and two-family dwellings and townhouses, heating and cooling equipment shall be sized in accordance with ACCA Manual S based on building loads calculated in accordance with ACCA Manual J, or other approved heating and cooling calculation methodologiesThis is the portion of the code that defines what method contractors must use to perform the load calculation (we use Manual J, 8th edition) and how we can match a given HVAC system's capacities to a properly performed load calculation (Manual S)We use these two standards daily and are very familiar with them and their application to Residential New Construction HVAC system design and installationWhen we are originally contacted by a builder to install a heating and cooling system in a home, the first thing we do is ask for a set of plans for the homeWe take those plans and redraw the home in our load calculation software so we can begin the process of Manual JEvery home is different and different builders use different products, so the software allows us to be as specific as we can be based on the information we are given from the builderSome of this information is easy to see - the length of the walls, the size of the windows, the orientation of the home; and some of the information must be provided by the builder or pulled from the plans - the R-value of insulation in specific spaces, the u-value of the window glass, etcBut we have done many of these load calculations over the years and have become very familiar with the process and what needs to be entered into the software to accurately calculate the load[redacted] ###-###-#### ###-###-####faxThe software can be extremely specific when it comes to the interior of the home, internal loads, and the future occupants; but we generally don’t know anything about the home buyer, and must use a set of assumptions within Manual J to complete the loadThese protocols are defined in Section of Manual J 8th Edition, and I believe one of them is specific to this home and the complaints from the homeownerUnder the Mandatory Requirements section on page 9, one of the bullets directs us to: Take credit for internal shade (the default is medium color blind with slats at degrees, or use the actual device- this applies to all vertical glass - this does not apply to purpose built daylight windows) This bullet is referring to internal shading on windows, such blinds or curtainsThe purpose of this statement is simple, everyone knows what happens when we leave the blinds open on a sunny dayHeat in the form of sunlight and radiant heat enters the home through the glass and helps heat the immediate spaceWhen we are performing a load calculation for a new home, we generally have no idea what kind of window treatments or shades the eventual homeowner will install...and those can change over the years, as well as from homeowner to homeowner as the house is soldFor these reason, we must use an acceptable estimate for the internal shadingExterior windows have one of the largest impacts on a residential load calculationTheir size, the amount, and the location of the windows can all influence the load calculation; and we are very careful to accurately represent them in our loadsAs I look at the issues that have been presented by this homeowner, there is one recurring problem - the front bedrooms are too hotWe moved the thermostat into the master bedroom on the back of the home based on a request from the homeowner to have more direct control over the temperature in that roomWe have changed the balance of airflow from room to room based on the desire of the homeowner, so it no longer matches the cfm requirements of each room per the load calcBut the front bedrooms are still too hotIt is my belief that these issues are directly associated to the absence of blinds on these windowsI know that our load calculation is as accurate as the information we were provided, and the HVAC system was selected based on the requirements of Manual SI know that our duct installation is sound and that we can meet the cfm requirements of the room-by-room load calculation, therefore something beyond our control is causing these rooms to gain heatAs a homeowner, I also understand the frustration you feel when something is not functioning well in your new home; and I don’t want this homeowner thinking they are on their ownWe are committed to doing what we can to provide them with a balanced HVAC system, and will return to the home to re-balance the airflow back to the load calculationAt that time, we can also install new thermostats that can track the temperature in multiple areas throughout the home and bring the system on to handle many of these temperature differencesSincerely, [redacted] ***
This is in response to Mr [redacted] ’s complaint that M/I Homes, Charlotte LLC, retained his deposit and denied his loan which is not the case Mr [redacted] contracted to purchase a home in the Brookvue community on December 21, He subsequently applied for financing with M/I Financial on December 23, and came to meet with M/I Financial in person on January 5, prior to leaving the country HIs financing contingency period was extended as a courtesy until February 22, due to his extended time aboard and to allow Mr [redacted] to gather and submit required documents to M/I FinancialOn February 17, M/I Financial notified Mr [redacted] that he had received a conditional approval subject to conditions In the correspondence from M/I Financial, it was clearly explained that if Mr [redacted] could not satisfy the conditions outlined in the approval, he had the right to cancel the agreement prior to the financing contingency expiring on February 22, as specified in his purchase agreement Mr [redacted] was sent a certified letter on March 9, indicating he had until March 14, to contact M/I Financial or provide a loan commitment from his lender of choice or his deposit would be forfeited as liquidated damages which is clearly specified in his purchase agreement After repeated attempts to contact Mr [redacted] , his contract was subsequently cancelled and his deposit retained as liquidated damages In addition, I have had several conversations with Mr [redacted] explaining the circumstances which led to his cancellation Furthermore, we have offered to apply his deposit to a future M/I Homes purchase if made within months from his cancellation dateRespectfully, Alan B [redacted]
Our division personnel have been in contact with the homeowner several times, as late as this morning Parts just arrived and we are awaiting a response from the garage door company for an install time Once a time is established the work will commence The homeowner is aware and should continue to work direct with the division until completion Thanks
I am working with business and they are favorable to me I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThanks for your help!! Regards, [redacted]
On December 20, 2017, MI Homes' VP of Construction, and Division VP, went to meet with the homeowner at his residence At arrival, we inspected the homeowner concerns regarding the swale in his side and rear yard Upon inspection of his yard, which had be subjected to a steady rain for the better part of the day, we observed the swale directing the water away from the homeowners property along the side yard to the rear yard and away from the property The homeowner indicated that the water dissipates within 2-hours after a heavy rain and at that point, we informed the homeowner the swale is designed to ensure proper drainage away from his home and noted that it is for water to pond after a rain but for no more than hours and that the swale was performing as to its desired purpose Furthermore, if homeowner observed water ponding for more than hours, additional steps would be taken to eliminate the issue After the discussion regarding the swale, we proceeded into the residence to examine the concerns he expressed regarding his ceilings amongst other items Upon entering the residence, the homeowner pointed out several areas in his drywall ceilings that needed correction M/I Homes agreed to address the areas in the ceiling Homeowner also requested some trim work be addressed, which we also agreed to remedy We agreed to schedule the work during the homeowners vacation so he would not miss any work As of December 29, 2017, all work had commenced and had been completed with the exception of a piece of trim near the homeowners refrigerator This trim has been ordered and should arrive by 1/12/18, at which time M/I Homes will coordinate with the homeowner to schedule a visit and have the work completed
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meMI Homes already contacted me for this repairThank you so much for all your help on thisWe can close this ticket in Revdex.com Regards, [redacted] ***
MI Homes is meeting with homeowner next week to address any open warrantable concerns
As stated in my last response, our original offer of $ still stands but Mr [redacted] refuses to take any responsibility for being out of the country when the issue occurredWe have been unable after several meetings to come to a solution David G [redacted] Vice President of Operations
We have been addressing this flooring issue for 1/monthsIt's only because of our claim with you that M/I Homes and Kermann's finally offered up communicationThis claim will not be settled until we receive reimbursement or an offer of replacement to our satisfaction.Regards, [redacted]
I didn’t have buyers remorseThis is untrue I started to look elsewhere when I wasn’t getting any communication from M/IThe loan office and from the builder weren’t responding and doing what they said they would doI don’t know where M/I received there information but this is untrueI knew the home wasn’t going to be ready until FebruaryThe way I have been treated with M/I I would never recommend one if their homesThey don’t care about their customers and they lieThey should pay attention to their customers and respond to emails and follow up if they say they are going text youThis upsets me not only because they will not return my earnest money but because they are liars
I have asked Mr*G [redacted] on multiple occassions (beginning in January of 2016) to have his Engineers comment on each point of MrV [redacted] 's report, as well as his photos, and to tell me whether they agree or disagree and why I have not received any comments from his Engineers or from Mr [redacted] regarding this In fact, I spoke to Mr [redacted] on the phone last week and he stated that he would send a copy of my questions to his Engineers for them to comment on I have heard nothing!!The Engineer my parents hired, MrSteve V [redacted] , is a degreed Mechanical Engineer with over years of construction experience In fact, MI Homes knows this because according to MrV [redacted] , MI Homes has hired him in the past to do some consulting work He is also a certified AB Chance Foundation underpinning contractor who has successfully repaired thousands of homes.The Engineers that MI Homes hired did not shoot any elevations to determine if there was any movement on each of the four sides of the house They did not look at the house as a unit They only looked at the crack in the brick veneer and at the crack monitor.MI Homes did not hire a surveyor to establish benchmarks nor did they comment on the report we provided them from a surveyor that was hired by my parents
· Mr [redacted] settled July 30, · Airtron, our HVAC contractor, has no service call records since occupancy · It is reasonable to assume our Production Department responded and repaired the water source leak at the loft utility closet at time of occupancyUnfortunately the superintendent with MI is no longer with us and secondly we have no records of production work completed that were forwarded to Customer Care · May I kindly attach (copy and paste) our HVAC contractor, [redacted] , their stated position in their June 8, email: We have no service history of ever running a single call to this homeI can tell you by looking through the email and the picture they attached from the original home inspection the problem they are having now is not the same problem noted by the home inspectorThe note from the home inspector was a “water” leak at the air handlerI can only assume that this was corrected by the production department as it was pre settlement and we have no history in the service recordsThe problem they are having now is a “refrigerant” leakThe indoor coil should still be under the part warranty provided by the manufacturer · May I now provide you with MI’s position response dated June 7, 2016: After management review it has been determined that unfortunately the labor charges are non-reimbursable due to applicable warrantyMI Homes assigns all warranties from our trade partners that cover parts, but again not labor chargesIn this particular case the manufacturer has agreed to bear the cost and absorb replacement cost for partsI know that this was not the answer you were hoping for however I hope you understand why we are unable to reimburse you for the labor charges In conclusion, the owner initially contacted MI Customer Care May 30, May 31, the owner proceeded to hire [redacted] to diagnose his HVAC problemHowever, we understand from the owner that he first contacted an unknown HVAC company prior to May 30, to come to his home and diagnose his HVAC issueHe allegedly paid the unknown company somewhere between $230-We are unsure because his pricing reports fluctuate between emails and no receipt has been submittedThe owner states the diagnosis of this inspection resulted in finding a Freon leakThe second confirmed inspection, May 31, 2016, the owner paid [redacted] $as part of a service call to diagnose the problemThis company checked the evaporator coil and said it must be replaced because it is leaking refrigerantOn June 2, the owner paid [redacted] $to replace the evaporator coil which was under warrantyThe cost for the coil part is $1950, which the manufacturer agreed to replace at no charge to the owner In lieu of the aforementioned statements and conditions may we say once again that we stand behind our original position (see email for June 7, 2016)However, as a good faith gesture, we would like to reach out and offer payment to the owner in the amount of $as compensation reimbursement for his initial payment sum of $to contractor #and $to contractor #Should the owner choose to reject our offer we would like to kindly suggest that he refer to his [redacted] warranty manual booklet received at settlement and consider filing a dispute resolution claim with ***They can be reached at #-##-###-#### Thank you, [redacted]
I am rejecting this response because: the response from M/I validates that after months the repairs requested have not been completedYes, we can't wait for months to finish our garage so M/I can come over and caulk the plateWe have been waiting on the garage trim to be painted for months nowThe lists we provided are not completeThis dirt issue is a thing all of it's own, being that me or my wife were unaware of dirt being placed on their lotsI was at work on 5/3/16, and we don't have a wheelbarrow for my wife to move the dirt to their lotWe did hire a contractor that did remove the sod so a patio can be laid out, but the contractor removed the dirtAs told to Jeff B [redacted] , which again I told Jeff if he is sure that the contractor that we hired put the dirt there, we would demand he pick it upJeff B [redacted] was informed that many of the neighbors were cutting flower beds and it probably wasn't my contractorBut I would resolve it and call the contractor if they can 100% say that it was my dirtA witness, security footage? Something? The permit has to be apply for the patio not the homeowner per grove city building inspector, and since I still don't have a patio, no laws have been broken M/I continues to be rude and disrespectful as the response relects I will be preparing documentation with emails, pictures for review of this complaintI ask that M/I produces the work orders showing the items on the list are complete months and the work isn't completeYes I am angry that M/I called the building department on me, but I learned that the contractor didn't pull the permit, his responsibility, but I didn't get a huge fineI have fired that contractor and contacted the concrete company the the building inspector recommended we use As I said earlier repairs are not complete even after monthsWhen M/I produces the work orders for my home, those can be compared to the lists provided to the Revdex.com We have many pictures and emails we would like to be public record and viewable by other people being disrespected by M/I I will come to the Dublin road Revdex.com on Monday 5/16/ Regards, [redacted] ***