I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
MI Homes has never received an engineer’s statement on the [redacted]’s home as identified in the customer’s statement. The only report supplied to MI Homes was that of a home inspector. MI Homes has hired both a Geo Tech and Structural Engineer to evaluate the property located at [redacted]...
[redacted] Drive. Both engineers are highly qualified and experts in their respective field. After evaluating the home, both engineers agree there are no structural defects and no repairs are required. MI Homes has supplied both the Geo Tech and Structural Engineer reports to the customer for documentation. MI Homes stands 100% behind their product and warranties. If conditions should change in the near future, we would be happy to re-evaluate the home. Vic [redacted] | VP of Construction M/I Homes of Cincinnati, LLC Tell us why here...
M/I Homes Statement Lot ** We will like to apologize for the experience that our customer had with the purchase of the new home, we understand that the costumer had multiple inconveniences do to the issues that he experience on his house. As up today 02/13/2017 this is a list of actions that has...
been taken to address the issues on his home: 1. 11/18/2016 Drywall Company re-paint and repair all the drywall imperfections and damage due to the leak on the condensation line. 2. 11/16/2016 the plumbing issue address by a license plumber contractor. 3. 11/18/2016 damage tub was repair by a certified manufacture repair contractor. 4. 11/19/2016 house was professionally clean by our contractor. 5. 12/05/2016 Carpet was replace on the 3dr floor. 6. 10/31/2016 garage door opener was repair by contractor. 7. 11/01/2016 floor squeaks address by contractor. 8. 10/31/2016 Restoration Company was contract to dry all areas of water damage by condensation line leak. 9. 01/06/2017 Southern Energy Management re-test the house for energy code and report that areas needed to be corrected. All corrections has been made to address issue with insulation. 10. HVAC Contractor statement: “We have attended lot [redacted] to performed air flows and left thermostats with sensor to monitor system and room temperature difference. We found that back of house was losing the heat quicker than the front of house due to direct sunlight on front of house, as well as some small insulation issues. We relocated second floor thermostat to master bedroom and performed airflow to accommodate homeowner. On the last visit the homeowner was reading temperature in master bedroom with his own thermometer and comparing it to the thermostat in the bedroom. We took reading with three different meters and found that his thermostat was off by 1.5 degree. Also when we raised the temperature on thermostat 2 degrees, we found that his meter takes much longer to a climate reading lower that actual temperature. We took some pictures which they are attached. We told homeowner that when the insulation issues was fixed we would come out and perform air flow to have all temperatures close to each other. Upstanding issues: 1. 02/14/2017 Cabinet contractor on schedule to perform replacement and repairs in the kitchen cabinets. 2. 02/14/2017 HVAC contractor on schedule to perform air flow and continue investigation. I hope that this better explains where we are with all this issues. Please let me know if you have further questions. Thank you for your time. Sincerely, Ricky O[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. MI Homes already contacted me for this repair. Thank you so much for all your help on this. We can close this ticket in Revdex.com.
Regards,
[redacted]
To whom it may concern. We are still working with M/I on resolution. They have made attempts at correcting and we have seen progress, all be it minimal. Will advise once we have closure.
I am rejecting this response because: the response from M/I validates that after 9 months the repairs requested have not been completed. Yes, we can't wait for months to finish our garage so M/I can come over and caulk the plate. We have been waiting on the garage trim to be painted for months now. The lists we provided are not complete. This dirt issue is a thing all of it's own, being that me or my wife were unaware of dirt being placed on their lots. I was at work on 5/3/16, and we don't have a wheelbarrow for my wife to move the dirt to their lot. We did hire a contractor that did remove the sod so a patio can be laid out, but the contractor removed the dirt. As told to Jeff B[redacted], which again I told Jeff if he is sure that the contractor that we hired put the dirt there, we would demand he pick it up. Jeff B[redacted] was informed that many of the neighbors were cutting flower beds and it probably wasn't my contractor. But I would resolve it and call the contractor if they can 100% say that it was my dirt. A witness, security footage? Something? The permit has to be apply for the patio not the homeowner per grove city building inspector, and since I still don't have a patio, no laws have been broken. M/I continues to be rude and disrespectful as the response relects. I will be preparing documentation with emails, pictures for review of this complaint. I ask that M/I produces the work orders showing the items on the list are complete. 9 months and the work isn't complete. Yes I am angry that M/I called the building department on me, but I learned that the contractor didn't pull the permit, his responsibility, but I didn't get a huge fine. I have fired that contractor and contacted the concrete company the the building inspector recommended we use. As I said earlier repairs are not complete even after months. When M/I produces the work orders for my home, those can be compared to the lists provided to the Revdex.com. We have many pictures and emails we would like to be public record and viewable by other people being disrespected by M/I. I will come to the Dublin road Revdex.com on Monday 5/16/16.
Regards,
[redacted]
A fountain or rip rap were not intended to be installed at the time Mr. [redacted] purchased. No pre-purchase promises were made regarding either of these items. M/I, to satisfy concerns of property owners on the pond, is fine with and has been investigating the necessary factors put a...
fountain in the pond. In order to install a fountain, a path to an electrical source needs to be obtained. Initially, as we have no common area suitable to bring the power through, we had reached out to two property owners to run the power on their adjoining property line. One of the two gave permission, and the other did not. We then reached out to the one who did give permission, and asked if we could run the line entirely on his property. We received permission from that property owner on April 19th of this year. At this time the electrical contractor is confirming the necessary elements to complete the project. We expect to have this resolved within the next 30-45 days. As far as the rip rap, this has been explained and was not intentionally agreed to. It was since clarified as an error. An M/I staff member received a question on the rip rap, and replied thinking it was in reference to rip rap in another subdivision that was planned to have rip rap and a fountain. The rip rap was never planned or promised prior to the purchase of the property owners now on the pond. This agreement was in error as indicated, and was since clarified. M/I is moving forward with the process of adding the fountain. It is important for all parties to understand that our access to provide power, and ultimately to install the fountain, is subject to the ability of running the power on/through the property of an applicable homeowner backing up to the pond. Jerrod K[redacted] | Division Vice President M/I Homes of Indiana, L.P.
On December 20, 2017, MI Homes' VP of Construction, and Division VP, went to meet with the homeowner at his residence. At arrival, we inspected the homeowner concerns regarding the swale in his side and rear yard. Upon inspection of his yard, which had be...
subjected to a steady rain for the better part of the day, we observed the swale directing the water away from the homeowners property along the side yard to the rear yard and away from the property. The homeowner indicated that the water dissipates within 2-3 hours after a heavy rain and at that point, we informed the homeowner the swale is designed to ensure proper drainage away from his home and noted that it is normal for water to pond after a rain but for no more than 48 hours and that the swale was performing as to its desired purpose. Furthermore, if homeowner observed water ponding for more than 48 hours, additional steps would be taken to eliminate the issue. After the discussion regarding the swale, we proceeded into the residence to examine the concerns he expressed regarding his ceilings amongst other items. Upon entering the residence, the homeowner pointed out several areas in his drywall ceilings that needed correction. M/I Homes agreed to address the areas in the ceiling. Homeowner also requested some trim work be addressed, which we also agreed to remedy. We agreed to schedule the work during the homeowners vacation so he would not miss any work. As of December 29, 2017, all work had commenced and had been completed with the exception of a piece of trim near the homeowners refrigerator. This trim has been ordered and should arrive by 1/12/18, at which time M/I Homes will coordinate with the homeowner to schedule a visit and have the work completed.
M/I Homes is processing a refund of deposits made by [redacted]. There was a delay in this processing due to Ms. [redacted] mailing
the mutual release to the Columbus OH office instead of the Chicago IL
office. Typically it takes 20 business days for this to go thru...
I have agreed to meet the customer on Tuesday 4/4/17 at 5 PM, to review his concerns in person at his home. We will come up with an action plan based on our warranty coverage and previously noted warranty items at that time. Thank you,Joel P[redacted]
I am rejecting this response because:#1 they are trying to deny water in crawl space and basement when we have witnesses and 2 expert reports documenting the water iintrusion.#2 The irrigation company...
said they cam (unannounced when instructed never to allow a vendor here alone) and said they checked the irrg system and found no leaks BUT that is a clear lie as the water to the system was turned off in the basement and therefore they have no way to check it. they also missed the fact that the in ground mechanicals for the system is full of water.#3 the plumber did not fix the significant water loss as evidenced by a major loss of water I the tank at 2 toilets.#4 they have ignored many items on the list of defects#4 they persist in prohibiting us from being present in our home during repairs. They have NO legal right to do this. It is an attempt to demean and discourage us. Neither of which has happened.We intend to hold MI homes accountable for the substandard work and the disrespectful manner in which they have treated us and many neighbors in [redacted] ohio ( for a reference point- this home cost 485K and we get poor service and poor work.
Regards,
[redacted]
Contact was made on 5/16/18 notifying we will be completing all work in this community for this defect in September and October. An email of the same went out again 6.6.18 to the homeowner following this notice from the Revdex.com. Thanks
Mr. [redacted] closed on his home August 3, 2015. This home was constructed in accordance with accepted home-building practices and had been inspected by our trained personnel for quality standards throughout the construction process, and where required by law, by the building department of the...
governmental jurisdiction within which it is situated. While every attempt is made to ensure that our home owners do not experience any issues with their new home, M/I provides a one year Customer Care Program to resolve any issues that arise. M/I has completed all lists that Mr. [redacted] has provided with the exception of exterior paint touch up as Mr. [redacted] stated he did not want the painters to return and he would do this on his own. M/I agreed to deliver one gallon of white exterior paint to be delivered no later than May 18th. When it was brought to Jeff B[redacted]’s (M/I Quality Assurance Manager) attention about the plate needing to be caulked Mrs. [redacted] stated that they would also do this their self as they were already working in the garage but needed to know what the corrective action would be. On May 3, 2016 it was discovered that Mr. and Mrs. [redacted] had excavated for a patio without obtaining a proper permit and dumped the dirt on two home sites under construction. The [redacted]s became upset when they were told that they would need to remove this dirt which M/I ultimately had removed at no cost to the home owner. M/I Homes is committed to standing behind our product and rectifying improper workmanship and/or installation. Scott S[redacted]Customer Care ManagerM/I Homes of Central Ohio
· Mr. [redacted] settled July 30, 2012 · Airtron, our HVAC contractor, has no service call records since occupancy · It is reasonable to assume our Production...
Department responded and repaired the water source leak at the loft utility closet at time of occupancy. Unfortunately the superintendent with MI is no longer with us and secondly we have no records of production work completed that were forwarded to Customer Care · May I kindly attach (copy and paste) our HVAC contractor, [redacted], their stated position in their June 8, 2016 email: We have no service history of ever running a single call to this home. I can tell you by looking through the email and the picture they attached from the original home inspection the problem they are having now is not the same problem noted by the home inspector. The note from the home inspector was a “water” leak at the air handler. I can only assume that this was corrected by the production department as it was pre settlement and we have no history in the service records. The problem they are having now is a “refrigerant” leak. The indoor coil should still be under the part warranty provided by the manufacturer. · May I now provide you with MI’s position response dated June 7, 2016: After management review it has been determined that unfortunately the labor charges are non-reimbursable due to applicable warranty. MI Homes assigns all warranties from our trade partners that cover parts, but again not labor charges. In this particular case the manufacturer has agreed to bear the cost and absorb replacement cost for parts. I know that this was not the answer you were hoping for however I hope you understand why we are unable to reimburse you for the labor charges. In conclusion, the owner initially contacted MI Customer Care May 30, 2016. May 31, 2016 the owner proceeded to hire [redacted] to diagnose his HVAC problem. However, we understand from the owner that he first contacted an unknown HVAC company prior to May 30, 2016 to come to his home and diagnose his HVAC issue. He allegedly paid the unknown company somewhere between $230-250. We are unsure because his pricing reports fluctuate between emails and no receipt has been submitted. The owner states the diagnosis of this inspection resulted in finding a Freon leak. The second confirmed inspection, May 31, 2016, the owner paid [redacted] $79 as part of a service call to diagnose the problem. This company checked the evaporator coil and said it must be replaced because it is leaking refrigerant. On June 2, 2016 the owner paid [redacted] $1200 to replace the evaporator coil which was under warranty. The cost for the coil part is $1950, which the manufacturer agreed to replace at no charge to the owner. In lieu of the aforementioned statements and conditions may we say once again that we stand behind our original position (see email for June 7, 2016). However, as a good faith gesture, we would like to reach out and offer payment to the owner in the amount of $309 as compensation reimbursement for his initial payment sum of $230 to contractor #1 and $79 to contractor #2. Should the owner choose to reject our offer we would like to kindly suggest that he refer to his [redacted] warranty manual booklet received at settlement and consider filing a dispute resolution claim with [redacted]. They can be reached at #-##-###-####. Thank you,
[redacted]
am rejecting this response because: there are several issues that are downplayed:1) Temperature issues with master bedroom and master bath continue despite the insulation fixes, in fact during cold night delta was still 4 degrees within the same room 8 feet apart (thermostat and portable meter). a) My temp meter is 100% adjusted and measures exactly what thermostat does, please see the attached photo for evidence. My measurements are accurate 1:1. b) Sun has nothing to do with temp delta within master bedroom and bathroom. When I measured the ceilings, floors and walls in the master bedroom, largest delta came from the ceiling that is directly under the roof/street. Walls seem to have insulation but ceiling and floors are not. M/I added insulation to the open space in the small storage rooms above the bedroom but given that there are floors in those storage rooms and it is not clear if there is insulation under the floors of those storage rooms or if there insulation under the street roof above the section of the master bedroom. I register for the room of this size is simply undercalculated or HVAC machine is underspec'ed to heat this space. c) First floor powder gets no HVAC, zero airflow even after [redacted] tried to fix it. Thus cold or hot in there depending on the temps. 2) Shower pan was repaired 4 times and now makes loud creaking/poping noises when we step on it during shower. We need written warranty for 5 years that this pan will not leak. 3) Paint job especially outside is lacking, there is unpainted wood on many surfaces. It was spray-painted instead of brushed on fronts. 4) Internally all trim has never been sanded and just painted over. It looks extremely rough. Regards,[redacted]
Regards,
[redacted]
As stated in my last response, our original offer of $2500 still stands but Mr [redacted] refuses to take any responsibility for being out of the country when the issue occurred. We have been unable after several meetings to come to a solution. David G[redacted] Vice President of Operations
Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #[redacted].[redacted] To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]I am rejecting this response because:Unfortunately after only a few weeks of the driveway being repaired, it is cracked all the way from the front possibly due to the elevation that was set and it needs to be repaired. Thank you.Regards,
[redacted] Attachments:[redacted]
I am rejecting this response because: MI Homes claims they were available to me at all times, yet they did not even attend the meeting they scheduled. Failed to respond to numerous communication attempts and attempted to argue about this Revdex.com complaint. The salesperson did meet me at 9:30 PM for my earnest money, but painting that as a huge favor to me grossly misrepresents the facts; in reality, I was given an ultimatum to get them the earnest money and review / sign the contract that night, or the deal was off. Plus I met the salesperson about 50 minutes away from my house in order to make it easier for her. So much for no pressure sales. The bottom line is MI Homes treats people well initially to make a deal, but it’s clear all they care about is money because their true colors show the second they realize they’re not getting it. Regards, George H[redacted]
M/I's VP of Construction in San Antonio has attempted to contact this homeowner via phone and email without success to date. Once contact is make we intend to schedule an inspection to review all complaints from the homeowner. Thanks.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
MI Homes has never received an engineer’s statement on the [redacted]’s home as identified in the customer’s statement. The only report supplied to MI Homes was that of a home inspector. MI Homes has hired both a Geo Tech and Structural Engineer to evaluate the property located at [redacted]...
[redacted] Drive. Both engineers are highly qualified and experts in their respective field. After evaluating the home, both engineers agree there are no structural defects and no repairs are required. MI Homes has supplied both the Geo Tech and Structural Engineer reports to the customer for documentation. MI Homes stands 100% behind their product and warranties. If conditions should change in the near future, we would be happy to re-evaluate the home. Vic [redacted] | VP of Construction M/I Homes of Cincinnati, LLC Tell us why here...
M/I Homes Statement Lot ** We will like to apologize for the experience that our customer had with the purchase of the new home, we understand that the costumer had multiple inconveniences do to the issues that he experience on his house. As up today 02/13/2017 this is a list of actions that has...
been taken to address the issues on his home: 1. 11/18/2016 Drywall Company re-paint and repair all the drywall imperfections and damage due to the leak on the condensation line. 2. 11/16/2016 the plumbing issue address by a license plumber contractor. 3. 11/18/2016 damage tub was repair by a certified manufacture repair contractor. 4. 11/19/2016 house was professionally clean by our contractor. 5. 12/05/2016 Carpet was replace on the 3dr floor. 6. 10/31/2016 garage door opener was repair by contractor. 7. 11/01/2016 floor squeaks address by contractor. 8. 10/31/2016 Restoration Company was contract to dry all areas of water damage by condensation line leak. 9. 01/06/2017 Southern Energy Management re-test the house for energy code and report that areas needed to be corrected. All corrections has been made to address issue with insulation. 10. HVAC Contractor statement: “We have attended lot [redacted] to performed air flows and left thermostats with sensor to monitor system and room temperature difference. We found that back of house was losing the heat quicker than the front of house due to direct sunlight on front of house, as well as some small insulation issues. We relocated second floor thermostat to master bedroom and performed airflow to accommodate homeowner. On the last visit the homeowner was reading temperature in master bedroom with his own thermometer and comparing it to the thermostat in the bedroom. We took reading with three different meters and found that his thermostat was off by 1.5 degree. Also when we raised the temperature on thermostat 2 degrees, we found that his meter takes much longer to a climate reading lower that actual temperature. We took some pictures which they are attached. We told homeowner that when the insulation issues was fixed we would come out and perform air flow to have all temperatures close to each other. Upstanding issues: 1. 02/14/2017 Cabinet contractor on schedule to perform replacement and repairs in the kitchen cabinets. 2. 02/14/2017 HVAC contractor on schedule to perform air flow and continue investigation. I hope that this better explains where we are with all this issues. Please let me know if you have further questions. Thank you for your time. Sincerely, Ricky O[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. MI Homes already contacted me for this repair. Thank you so much for all your help on this. We can close this ticket in Revdex.com.
Regards,
[redacted]
To whom it may concern. We are still working with M/I on resolution. They have made attempts at correcting and we have seen progress, all be it minimal. Will advise once we have closure.
I am rejecting this response because: the response from M/I validates that after 9 months the repairs requested have not been completed. Yes, we can't wait for months to finish our garage so M/I can come over and caulk the plate. We have been waiting on the garage trim to be painted for months now. The lists we provided are not complete. This dirt issue is a thing all of it's own, being that me or my wife were unaware of dirt being placed on their lots. I was at work on 5/3/16, and we don't have a wheelbarrow for my wife to move the dirt to their lot. We did hire a contractor that did remove the sod so a patio can be laid out, but the contractor removed the dirt. As told to Jeff B[redacted], which again I told Jeff if he is sure that the contractor that we hired put the dirt there, we would demand he pick it up. Jeff B[redacted] was informed that many of the neighbors were cutting flower beds and it probably wasn't my contractor. But I would resolve it and call the contractor if they can 100% say that it was my dirt. A witness, security footage? Something? The permit has to be apply for the patio not the homeowner per grove city building inspector, and since I still don't have a patio, no laws have been broken. M/I continues to be rude and disrespectful as the response relects. I will be preparing documentation with emails, pictures for review of this complaint. I ask that M/I produces the work orders showing the items on the list are complete. 9 months and the work isn't complete. Yes I am angry that M/I called the building department on me, but I learned that the contractor didn't pull the permit, his responsibility, but I didn't get a huge fine. I have fired that contractor and contacted the concrete company the the building inspector recommended we use. As I said earlier repairs are not complete even after months. When M/I produces the work orders for my home, those can be compared to the lists provided to the Revdex.com. We have many pictures and emails we would like to be public record and viewable by other people being disrespected by M/I. I will come to the Dublin road Revdex.com on Monday 5/16/16.
Regards,
[redacted]
A fountain or rip rap were not intended to be installed at the time Mr. [redacted] purchased. No pre-purchase promises were made regarding either of these items. M/I, to satisfy concerns of property owners on the pond, is fine with and has been investigating the necessary factors put a...
fountain in the pond. In order to install a fountain, a path to an electrical source needs to be obtained. Initially, as we have no common area suitable to bring the power through, we had reached out to two property owners to run the power on their adjoining property line. One of the two gave permission, and the other did not. We then reached out to the one who did give permission, and asked if we could run the line entirely on his property. We received permission from that property owner on April 19th of this year. At this time the electrical contractor is confirming the necessary elements to complete the project. We expect to have this resolved within the next 30-45 days. As far as the rip rap, this has been explained and was not intentionally agreed to. It was since clarified as an error. An M/I staff member received a question on the rip rap, and replied thinking it was in reference to rip rap in another subdivision that was planned to have rip rap and a fountain. The rip rap was never planned or promised prior to the purchase of the property owners now on the pond. This agreement was in error as indicated, and was since clarified. M/I is moving forward with the process of adding the fountain. It is important for all parties to understand that our access to provide power, and ultimately to install the fountain, is subject to the ability of running the power on/through the property of an applicable homeowner backing up to the pond. Jerrod K[redacted] | Division Vice President M/I Homes of Indiana, L.P.
On December 20, 2017, MI Homes' VP of Construction, and Division VP, went to meet with the homeowner at his residence. At arrival, we inspected the homeowner concerns regarding the swale in his side and rear yard. Upon inspection of his yard, which had be...
subjected to a steady rain for the better part of the day, we observed the swale directing the water away from the homeowners property along the side yard to the rear yard and away from the property. The homeowner indicated that the water dissipates within 2-3 hours after a heavy rain and at that point, we informed the homeowner the swale is designed to ensure proper drainage away from his home and noted that it is normal for water to pond after a rain but for no more than 48 hours and that the swale was performing as to its desired purpose. Furthermore, if homeowner observed water ponding for more than 48 hours, additional steps would be taken to eliminate the issue. After the discussion regarding the swale, we proceeded into the residence to examine the concerns he expressed regarding his ceilings amongst other items. Upon entering the residence, the homeowner pointed out several areas in his drywall ceilings that needed correction. M/I Homes agreed to address the areas in the ceiling. Homeowner also requested some trim work be addressed, which we also agreed to remedy. We agreed to schedule the work during the homeowners vacation so he would not miss any work. As of December 29, 2017, all work had commenced and had been completed with the exception of a piece of trim near the homeowners refrigerator. This trim has been ordered and should arrive by 1/12/18, at which time M/I Homes will coordinate with the homeowner to schedule a visit and have the work completed.
M/I Homes is processing a refund of deposits made by [redacted]. There was a delay in this processing due to Ms. [redacted] mailing
the mutual release to the Columbus OH office instead of the Chicago IL
office. Typically it takes 20 business days for this to go thru...
our
internal accounting department.
I have agreed to meet the customer on Tuesday 4/4/17 at 5 PM, to review his concerns in person at his home. We will come up with an action plan based on our warranty coverage and previously noted warranty items at that time. Thank you,Joel P[redacted]
I am rejecting this response because:#1 they are trying to deny water in crawl space and basement when we have witnesses and 2 expert reports documenting the water iintrusion.#2 The irrigation company...
said they cam (unannounced when instructed never to allow a vendor here alone) and said they checked the irrg system and found no leaks BUT that is a clear lie as the water to the system was turned off in the basement and therefore they have no way to check it. they also missed the fact that the in ground mechanicals for the system is full of water.#3 the plumber did not fix the significant water loss as evidenced by a major loss of water I the tank at 2 toilets.#4 they have ignored many items on the list of defects#4 they persist in prohibiting us from being present in our home during repairs. They have NO legal right to do this. It is an attempt to demean and discourage us. Neither of which has happened.We intend to hold MI homes accountable for the substandard work and the disrespectful manner in which they have treated us and many neighbors in [redacted] ohio ( for a reference point- this home cost 485K and we get poor service and poor work.
Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me
Contact was made on 5/16/18 notifying we will be completing all work in this community for this defect in September and October. An email of the same went out again 6.6.18 to the homeowner following this notice from the Revdex.com. Thanks
Mr. [redacted] closed on his home August 3, 2015. This home was constructed in accordance with accepted home-building practices and had been inspected by our trained personnel for quality standards throughout the construction process, and where required by law, by the building department of the...
governmental jurisdiction within which it is situated. While every attempt is made to ensure that our home owners do not experience any issues with their new home, M/I provides a one year Customer Care Program to resolve any issues that arise. M/I has completed all lists that Mr. [redacted] has provided with the exception of exterior paint touch up as Mr. [redacted] stated he did not want the painters to return and he would do this on his own. M/I agreed to deliver one gallon of white exterior paint to be delivered no later than May 18th. When it was brought to Jeff B[redacted]’s (M/I Quality Assurance Manager) attention about the plate needing to be caulked Mrs. [redacted] stated that they would also do this their self as they were already working in the garage but needed to know what the corrective action would be. On May 3, 2016 it was discovered that Mr. and Mrs. [redacted] had excavated for a patio without obtaining a proper permit and dumped the dirt on two home sites under construction. The [redacted]s became upset when they were told that they would need to remove this dirt which M/I ultimately had removed at no cost to the home owner. M/I Homes is committed to standing behind our product and rectifying improper workmanship and/or installation. Scott S[redacted]Customer Care ManagerM/I Homes of Central Ohio
· Mr. [redacted] settled July 30, 2012 · Airtron, our HVAC contractor, has no service call records since occupancy · It is reasonable to assume our Production...
Department responded and repaired the water source leak at the loft utility closet at time of occupancy. Unfortunately the superintendent with MI is no longer with us and secondly we have no records of production work completed that were forwarded to Customer Care · May I kindly attach (copy and paste) our HVAC contractor, [redacted], their stated position in their June 8, 2016 email: We have no service history of ever running a single call to this home. I can tell you by looking through the email and the picture they attached from the original home inspection the problem they are having now is not the same problem noted by the home inspector. The note from the home inspector was a “water” leak at the air handler. I can only assume that this was corrected by the production department as it was pre settlement and we have no history in the service records. The problem they are having now is a “refrigerant” leak. The indoor coil should still be under the part warranty provided by the manufacturer. · May I now provide you with MI’s position response dated June 7, 2016: After management review it has been determined that unfortunately the labor charges are non-reimbursable due to applicable warranty. MI Homes assigns all warranties from our trade partners that cover parts, but again not labor charges. In this particular case the manufacturer has agreed to bear the cost and absorb replacement cost for parts. I know that this was not the answer you were hoping for however I hope you understand why we are unable to reimburse you for the labor charges. In conclusion, the owner initially contacted MI Customer Care May 30, 2016. May 31, 2016 the owner proceeded to hire [redacted] to diagnose his HVAC problem. However, we understand from the owner that he first contacted an unknown HVAC company prior to May 30, 2016 to come to his home and diagnose his HVAC issue. He allegedly paid the unknown company somewhere between $230-250. We are unsure because his pricing reports fluctuate between emails and no receipt has been submitted. The owner states the diagnosis of this inspection resulted in finding a Freon leak. The second confirmed inspection, May 31, 2016, the owner paid [redacted] $79 as part of a service call to diagnose the problem. This company checked the evaporator coil and said it must be replaced because it is leaking refrigerant. On June 2, 2016 the owner paid [redacted] $1200 to replace the evaporator coil which was under warranty. The cost for the coil part is $1950, which the manufacturer agreed to replace at no charge to the owner. In lieu of the aforementioned statements and conditions may we say once again that we stand behind our original position (see email for June 7, 2016). However, as a good faith gesture, we would like to reach out and offer payment to the owner in the amount of $309 as compensation reimbursement for his initial payment sum of $230 to contractor #1 and $79 to contractor #2. Should the owner choose to reject our offer we would like to kindly suggest that he refer to his [redacted] warranty manual booklet received at settlement and consider filing a dispute resolution claim with [redacted]. They can be reached at #-##-###-####. Thank you,
[redacted]
am rejecting this response because: there are several issues that are downplayed:1) Temperature issues with master bedroom and master bath continue despite the insulation fixes, in fact during cold night delta was still 4 degrees within the same room 8 feet apart (thermostat and portable meter). a) My temp meter is 100% adjusted and measures exactly what thermostat does, please see the attached photo for evidence. My measurements are accurate 1:1. b) Sun has nothing to do with temp delta within master bedroom and bathroom. When I measured the ceilings, floors and walls in the master bedroom, largest delta came from the ceiling that is directly under the roof/street. Walls seem to have insulation but ceiling and floors are not. M/I added insulation to the open space in the small storage rooms above the bedroom but given that there are floors in those storage rooms and it is not clear if there is insulation under the floors of those storage rooms or if there insulation under the street roof above the section of the master bedroom. I register for the room of this size is simply undercalculated or HVAC machine is underspec'ed to heat this space. c) First floor powder gets no HVAC, zero airflow even after [redacted] tried to fix it. Thus cold or hot in there depending on the temps. 2) Shower pan was repaired 4 times and now makes loud creaking/poping noises when we step on it during shower. We need written warranty for 5 years that this pan will not leak. 3) Paint job especially outside is lacking, there is unpainted wood on many surfaces. It was spray-painted instead of brushed on fronts. 4) Internally all trim has never been sanded and just painted over. It looks extremely rough. Regards,[redacted]
Regards,
[redacted]
As stated in my last response, our original offer of $2500 still stands but Mr [redacted] refuses to take any responsibility for being out of the country when the issue occurred. We have been unable after several meetings to come to a solution. David G[redacted] Vice President of Operations
Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #[redacted].[redacted] To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]I am rejecting this response because:Unfortunately after only a few weeks of the driveway being repaired, it is cracked all the way from the front possibly due to the elevation that was set and it needs to be repaired. Thank you.Regards,
[redacted] Attachments:[redacted]
I am rejecting this response because: MI Homes claims they were available to me at all times, yet they did not even attend the meeting they scheduled. Failed to respond to numerous communication attempts and attempted to argue about this Revdex.com complaint. The salesperson did meet me at 9:30 PM for my earnest money, but painting that as a huge favor to me grossly misrepresents the facts; in reality, I was given an ultimatum to get them the earnest money and review / sign the contract that night, or the deal was off. Plus I met the salesperson about 50 minutes away from my house in order to make it easier for her. So much for no pressure sales. The bottom line is MI Homes treats people well initially to make a deal, but it’s clear all they care about is money because their true colors show the second they realize they’re not getting it. Regards, George H[redacted]
M/I's VP of Construction in San Antonio has attempted to contact this homeowner via phone and email without success to date. Once contact is make we intend to schedule an inspection to review all complaints from the homeowner. Thanks.