Unfortunately M/I Homes can only evaluate whether a construction defect occurred through documentation and pictures provided by the homeowner since renovation has been completed. Based on our review of these documents, we do not believe there is any evidence of a construction defect. M/I representatives are willing to meet with the customer to review any further concerns in person.
I have received the response you have forwarded from MI
Homes 6/27/2016.
Concerning the culvert, I’m not sure what maintenance
measures are expected for a pipe under hundreds of pounds of dirt and concrete,
and believe that MI was negligent in installing a damaged culvert (as does the
company who excavated it). Nonetheless,
if MI Homes follows through on the promise to correct the drainage, as detailed
in their response, I consider this a reasonable compromise.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
As a builder we are founded on two fundamental priniciples--treating our customers right and building a better home. Due to the high demand to purchase in our Riviera community, we grand opened with a lottery system to ensure that the lot selection process was fair, organized and easy for our...
clients in an effort to create a better experience. As with most builders, part of our incentives are tied to using our Mortgage company which helps us keep the building process running smoothly. In the case of Riviera, we offered a 10k incentive toward options. Half of that was tied to using M/I Financial. In addition to the 10k, the buyer would receive 4k toward closing costs when using M/I Financial. No other incentives were offered at our Riviera community and are not currently being offered. These details were communicated prior to the lottery program and on the lottery calls to avoid confusion at the Grand Opening event. Going into the new year, our incentive policy has changed and we are not offering discounts currently, rather we've increased our closing cost incentives in many of our communities which are most often tied to using our preferred lender. Please note that M/I may offer other future incentive programs based on market conditions and trends. [redacted]
M/I Homes commitment is as follows, The standard landscaping package is guaranteed to be healthy and growing when planted. Shrubs and trees will be replaced only once should they die during your first year of ownership. Each homeowner is responsible for their individual plantings at the time of closing. If plant material dies outside of the specified 1 Year warranty with M/I Homes, it is the responsibility of the respective homeowner to replace the plant/or tree at their cost. It is the homeowner's responsibility to ensure their landscaping receives sufficient water, fertilizer and pruning during the growing season. No further action will be taken by M/I Homes regarding this claim. Regards, Joel N. P[redacted] M/I Homes Cincinnati
M/I Homes of Cincinnati agrees to replace the exterior
concrete on the front of the [redacted]'s home including the lead walk, driveway,
public walk within the width of the driveway and the apron. We will
accomplish this using our contractors and suppliers for the material, to meet
all of...
the local building codes and or specifications. This project will
be completed within 30 days, from the date of approval.
I am working with business and they are favorable to me.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thanks for your help!!
Regards, [redacted]
I didn’t have buyers remorse. This is untrue I started to look elsewhere when I wasn’t getting any communication from M/I. The loan office and from the builder weren’t responding and doing what they said they would do. I don’t know where M/I received there information but this is untrue. I knew the home wasn’t going to be ready until February. The way I have been treated with M/I I would never recommend one if their homes. They don’t care about their customers and they lie. They should pay attention to their customers and respond to emails and follow up if they say they are going text you. This upsets me not only because they will not return my earnest money but because they are liars.
Unfortunately M/I Homes can only evaluate whether a construction defect occurred through documentation and pictures provided by the homeowner since renovation has been completed. Based on our review of these documents, we do not believe there is any evidence of a construction defect. M/I representatives are willing to meet with the customer to review any further concerns in person.
I have received the response you have forwarded from MI
Homes 6/27/2016.
Concerning the culvert, I’m not sure what maintenance
measures are expected for a pipe under hundreds of pounds of dirt and concrete,
and believe that MI was negligent in installing a damaged culvert (as does the
company who excavated it). Nonetheless,
if MI Homes follows through on the promise to correct the drainage, as detailed
in their response, I consider this a reasonable compromise.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
As a builder we are founded on two fundamental priniciples--treating our customers right and building a better home. Due to the high demand to purchase in our Riviera community, we grand opened with a lottery system to ensure that the lot selection process was fair, organized and easy for our...
clients in an effort to create a better experience. As with most builders, part of our incentives are tied to using our Mortgage company which helps us keep the building process running smoothly. In the case of Riviera, we offered a 10k incentive toward options. Half of that was tied to using M/I Financial. In addition to the 10k, the buyer would receive 4k toward closing costs when using M/I Financial. No other incentives were offered at our Riviera community and are not currently being offered. These details were communicated prior to the lottery program and on the lottery calls to avoid confusion at the Grand Opening event. Going into the new year, our incentive policy has changed and we are not offering discounts currently, rather we've increased our closing cost incentives in many of our communities which are most often tied to using our preferred lender. Please note that M/I may offer other future incentive programs based on market conditions and trends. [redacted]
M/I Homes commitment is as follows, The standard landscaping package is guaranteed to be healthy and growing when planted. Shrubs and trees will be replaced only once should they die during your first year of ownership. Each homeowner is responsible for their individual plantings at the time of closing. If plant material dies outside of the specified 1 Year warranty with M/I Homes, it is the responsibility of the respective homeowner to replace the plant/or tree at their cost. It is the homeowner's responsibility to ensure their landscaping receives sufficient water, fertilizer and pruning during the growing season. No further action will be taken by M/I Homes regarding this claim. Regards, Joel N. P[redacted] M/I Homes Cincinnati
M/I Homes of Cincinnati agrees to replace the exterior
concrete on the front of the [redacted]'s home including the lead walk, driveway,
public walk within the width of the driveway and the apron. We will
accomplish this using our contractors and suppliers for the material, to meet
all of...
the local building codes and or specifications. This project will
be completed within 30 days, from the date of approval.
Joel P[redacted]
M/I Homes
I am working with business and they are favorable to me.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thanks for your help!!
Regards, [redacted]
I didn’t have buyers remorse. This is untrue I started to look elsewhere when I wasn’t getting any communication from M/I. The loan office and from the builder weren’t responding and doing what they said they would do. I don’t know where M/I received there information but this is untrue. I knew the home wasn’t going to be ready until February. The way I have been treated with M/I I would never recommend one if their homes. They don’t care about their customers and they lie. They should pay attention to their customers and respond to emails and follow up if they say they are going text you. This upsets me not only because they will not return my earnest money but because they are liars.