On 6/**/my credit card was charged $for an automatic renewalI did not want to renew my site with SquarespaceThe company claims that they send out an email alerting their customers that the site it set to renew (I did receive one last year on 6/**/17, but not this year)I didn't receive an email stating that this was going to happen or I would have cancelledI took a screen shot of every email I have received from Squarespace and sent it along with a request to have my money refunded since I no longer wanted to continue my service with themI was told someone from billing would be in touchThat hasn't happened even though I have reached out multiple times (6/**, 7/*, 7/*)I'm so disappointed with Squarespace
I WENT TO SQUARESPACE BECAUSE THEY ADVERTISED THAT THEY HAD BEAUTIFUL FUNCTIONAL WEBSITE TEMPLATES, I SIGNED UP AND PAID SQUARESPACE FOR MONTHS 1-*-THRU 5-*-I BUILD THE WEBSITE AND I FOUND OUT ITS NOT THAT BEAUTIFUL AND IT DOES NOT FUNCTION CORRECTLY MEANING IT'S FULL OF BUGSI ASKED THEM ABOUT BUTTON CUSTOMIZATION AND WHY DID VIDEOS NOT PLAY ON MY WEBSITE, SQUARESPACE TOLD ME THAT THEY HAVE NO TIME FRAME IN WHICH THEY WOULD FIX THE BUGS LEAVING ME PAYING MONTH AFTER MONTH WITH NO FUNCTIONAL WEBSITETHEY DENIED ME A FULL REFUND FOR THE MONTHS I PAID, THEY ONLY GAVE ME A REFUND FOR MONTHS AT $DOLLARS A MONTHALSO THEY CANCELLED MY ACCOUNT FOR NO REASON AND GAVE ME A PARTIAL REFUND
Buyer Beware! Absolutely horrendous/non-existent technical support with Squarespace
My real estate web site began malfunctioning on July *** of this yearI contacted Squarespace technical support through email (no phone service available) and they told me that they were working on the issueAfter weeks of no resolution, they tried to *** the issue off on me by sending me various 'work-arounds' - meaning it was up to me to reorganize my categories and galleries in order for my jpegs to be visibleKeep in mind I work in a resort area, and that July and August are my busiest times of the yearI do not have the time nor the patience to redesign my web site, nor should it be my responsibilityI'm paying Squarespace a fee to host my web site annually - at the very least I expect the site to function normally during this timeAs a result, this major malfunction on their side has cost me ten of thousands of dollars in lost revenue - my customers were unable to access my listings (and/or photos) for the duration of the summerSquarespace's response to all of this? They will only refund my yearly subscription from now (August **) until my year is up - not from the date when their site malfunctioned (July *) - which I think is ludicrousOn top of that, they only refund money to the credit card that you used to purchase the planIn my case Capital One Bank issues new debit cards annually (as a security precaution), so my account number has changed since I began my subscriptionSquarespace's answer to this? Your bank will eventually figure it out!
I have never encountered such a level of incompetence on all levels - Squarespace is by far one of the worst companies I've ever done business with
On 6/**/my credit card was charged $for an automatic renewalI did not want to renew my site with SquarespaceThe company claims that they send out an email alerting their customers that the site it set to renew (I did receive one last year on 6/**/17, but not this year)I didn't receive an email stating that this was going to happen or I would have cancelledI took a screen shot of every email I have received from Squarespace and sent it along with a request to have my money refunded since I no longer wanted to continue my service with themI was told someone from billing would be in touchThat hasn't happened even though I have reached out multiple times (6/**, 7/*, 7/*)I'm so disappointed with Squarespace
I WENT TO SQUARESPACE BECAUSE THEY ADVERTISED THAT THEY HAD BEAUTIFUL FUNCTIONAL WEBSITE TEMPLATES, I SIGNED UP AND PAID SQUARESPACE FOR MONTHS 1-*-THRU 5-*-I BUILD THE WEBSITE AND I FOUND OUT ITS NOT THAT BEAUTIFUL AND IT DOES NOT FUNCTION CORRECTLY MEANING IT'S FULL OF BUGSI ASKED THEM ABOUT BUTTON CUSTOMIZATION AND WHY DID VIDEOS NOT PLAY ON MY WEBSITE, SQUARESPACE TOLD ME THAT THEY HAVE NO TIME FRAME IN WHICH THEY WOULD FIX THE BUGS LEAVING ME PAYING MONTH AFTER MONTH WITH NO FUNCTIONAL WEBSITETHEY DENIED ME A FULL REFUND FOR THE MONTHS I PAID, THEY ONLY GAVE ME A REFUND FOR MONTHS AT $DOLLARS A MONTHALSO THEY CANCELLED MY ACCOUNT FOR NO REASON AND GAVE ME A PARTIAL REFUND
Buyer Beware! Absolutely horrendous/non-existent technical support with Squarespace
My real estate web site began malfunctioning on July *** of this yearI contacted Squarespace technical support through email (no phone service available) and they told me that they were working on the issueAfter weeks of no resolution, they tried to *** the issue off on me by sending me various 'work-arounds' - meaning it was up to me to reorganize my categories and galleries in order for my jpegs to be visibleKeep in mind I work in a resort area, and that July and August are my busiest times of the yearI do not have the time nor the patience to redesign my web site, nor should it be my responsibilityI'm paying Squarespace a fee to host my web site annually - at the very least I expect the site to function normally during this timeAs a result, this major malfunction on their side has cost me ten of thousands of dollars in lost revenue - my customers were unable to access my listings (and/or photos) for the duration of the summerSquarespace's response to all of this? They will only refund my yearly subscription from now (August **) until my year is up - not from the date when their site malfunctioned (July *) - which I think is ludicrousOn top of that, they only refund money to the credit card that you used to purchase the planIn my case Capital One Bank issues new debit cards annually (as a security precaution), so my account number has changed since I began my subscriptionSquarespace's answer to this? Your bank will eventually figure it out!
I have never encountered such a level of incompetence on all levels - Squarespace is by far one of the worst companies I've ever done business with