Cameta Camera

Thank you in advance for your time and attention to this matterThe order in question was sold, shipped and delivered to the address as provided at time of checkoutThe [redacted] tracking number for the order in question was [redacted] The package was delivered to the address of [redacted] ** [redacted] The buyer contacted our facility on stating non-delivery of the packageThe buyer stated they are not home, he was away, but that his family and neighbors could not locate the packageHe claims to have called his neighbors and they said there was no packageThe customer called back an hour later stating that he contacted ***, the carrier, and they would not honor a claim for him because he had a driver release form on fileIn addition, he also stated that this is the second time this had occurredIn verifying, we confirmed this buyer ALSO claimed non-delivery of a parcel we shipped in March so this seems to be an ongoing issue with this receiverTwenty minutes after said call, the buyer sent an email stating he had in error used the wrong address for delivery of the packageHe had provided the wrong shipping address as it should have been sent to [redacted] as he provided on the orderWe can supply copies of all email correspondence as well if neededWe advised the buyer we shipped to the address he provided and cannot be liable for his errorWe did ask the buyer to check with the receiving location it was delivered to when he returned from his tripThe buyer wrote back MINUTES later saying he physically went to the location and it was not thereThe odd part of that is the buyer told us that day he was away, and not home? In speaking with [redacted] they indicated this particular buyer has a driver release on file for both his old and new addressesIn this instance, the buyer has authorized the carrier to leave any packages he has shipped to him at his location without a signatureWe as a seller should be held liable for buyer errorTell us why here

The order in question was sold, shipped and delivered to the buyer exactly as described in the [redacted] listingWe are attaching both a copy of the listing through [redacted] as well as a copy of the official invoice from Cameta Camera for your review [redacted] contacted our store via separate emails on stating that the buyer was contending the battery which was received as being what was advertisedWe responded to both emails, for which we can provide said emails to Revdex.com as well) indicating the following:“Thank you for your timeWe are certainly very sorry for any confusion related to the items shipped and subsequently received In reviewing the [redacted] listing for this order it was advertised that the kit included the following items:Kit Includes Items with all Manufacturer-supplied Accessories + Full USA Warranties: 1) Transcend 32GB SecureDigital (SDHC) 300x UHS- Class Memory Card2) Spare NB-11L/NB-11LH Battery for Canon 3) Battery Charger for Canon NB-11L/NB-11LH 4) Precision Design SD/SDHC + MicroSD HC Card Reader 5) Precision Design SD / MicroSD Memory Card Case 6) ImageRecall Digital Image Recovery SoftwareBased upon the email below we are being advised that the customer is unhappy with the merchandise received stating “His ordered was for NB-11LH Battery & and was sent NB-11L.” The battery which was ultimately shipped to the receiver was the Power ACD-Rechargeable Battery for NB-11L/NB-11LHA Canon OEM NB-11L battery offers a 680mAH and the Canon OEM NB-11H offers a 800maHThe battery which was shipped to the buyer as described offers a 900maH which is superior to both of the aforementioned counterpartsMaH is what determines how long the battery will last; the higher the mAh, the longer that battery lastThis information may certainly be confirmed with the respective manufacturers as well.If the buyer is not happy with the purchase and wishes to return the order instead we are more than happy to accept it back for a refund of the purchase priceWe do not wish for any buyer to keep something they are not happy withPlease advise and we will gladly notate the order accordingly and provide the return address to which the order may be shippedKindest Regards, Cameta Camera:”We have offered the buyer the opportunity to return exactly what they received for a full refundHowever we cannot force a buyer to return a product Ultimately the decision lies with the buyer as the items were sold as describedAny return shipping costs are at the expense of the buyer as advertised in the return policy advertised on [redacted] as well

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: hello [redacted] stated multiple times that I needed to call The shipper and get a refund now if you do not want to Operate I'm not sure what to do in this Case Hello I got Another call from [redacted] stating to Contact Cameta camera About getting my refund ? [redacted] has hold me several times to contact the Merchant/Shipper but no response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you in advance for your time and attention to this concernIn reviewing the order details it appears you placed an order on 62017, via [redacted] , which was subsequently delivered and signed for on we received an [redacted] return request stating "customer wants to return the item and get a full refund for the item and customer requires the packaging stuff." We advised that the day return period we have published on [redacted] had expired and the return could not be accepted back at this timeWe received a reply the same day stating "The customer would really like to return this item that is not performing as they expected it is a high value item and it was bought less than months ago and it was used only times in the time that they've had it." We advised again that unfortunately due to the time frame which had lapsed we would be unable to accept a return at this timeOn we received correspondence stating "This camera does not record in low lightIt is advertised to provide superior quality so it must be defectiveThe fact that you, as the seller, have offered no solution, provides me with the thought that you are perfectly aware of the horrible quality of this productJVC also does not recognize you as an authorized dealer of their productThis camera was returned by another member of our team as well due to the low quality it producesThe camera is supposed to be brand new but maybe you sold us a refurbished item."We replied to this email advising that we are in fact a JVC authorized dealer and provided the phone number for the manufacturer to contact them for warranty service evaluation if they feel as though the item is defectiveTo reiterate, that phone number again is ###-###-####The indication that we are NOT a JVC authorized dealer is inaccurateWe are including a link below to the JVC website which shows our status as an authorized dealer for JVC: [redacted] If the unit is in fact defective in manufacture then the manufacturer (JVC) will address said issue under the terms of their warranty as provided with the product

The package was delivered to the address as provided on the orderWe cannot be held responsible for a package not being received after it was delivered to an address you do not reside, which had a driver release on fileThere is an accountability that must be taken as the individual who placed the order including an inaccurate address

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The order I made clearly says I ordered th NB-11LH battery, the comformation clearly says I ordered the NB-11LH battery, and the shipping receipt in the box sent says it is the NB-11LH battery They are not telling the truth and should be held accountable for their dishonesty.Please post my reply to them The battery I ordered is times more expensive so they chose to subsitute thinking I would not notice [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The actual listing in question as listed on ***, through which the customer ordered the products, was as provided in the attachmentThe item was advertised as a spare, generic, NB11L/NB11H batteryThis means that the item can be fulfilled with either an NB11L OR a NB11HWe have also included a copy of the receipt for your referenceThe buyer has been offered to have the order returned for a FULL refund for which they have not yet returned any order itemsThe return period for the order in questions expires on 12/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The tripod they mentioned did not have to be openedIt was simply laying the box damaged just as I explained on the phone in December. The camera was in its own box which we did not open and just wrapped assuming it was the correct model just as we had ordered. When I called in March Cameta Camera asked me for the serial number off of the camera we had received at which time they confirmed that was the serial number they should on their system belonging to the order. This confirmed that they know they shipped the incorrect camera yet they do not want to send the camera that was actually ordered. This is fraud! They are lower cost units to customers and keeping the extra money that customers pay.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The order in question, order ***, was placed through ourfacility on 2/**/The buyer supplied a *** card ending in *** as means ofpayment for the $1859.50USD saleAs part of our security measures all ordersare verified with the financial institutions to confirm the validity of thesale
before it is processed; this is a process that holds true for all orders On 2/**/our Verification Department reachedout to the bank to confirm the name and address details provided for the cardsuppliedUnfortunately in this case the representative we spoke to indicatedthat this particular bank does not offer third-party verification; an email wassent to the buyerWe did follow up with the bank directly again through theirautomated system and were able to obtain full verification for the detailsAsa result, the charge was successfully put through and the order processed for shipping.The order was shipped from our facility on 2/**/via *** tracking number ***and signed for by “J Daley” the following day on 2/**/The drivers allowthe receiver to sign the electronic boards they carry, and also ask thereceiver for this name so it can be inputtedThe buyer contacted our facilityon 2/**/stating they were unaware the order was shipped, believing it tohave been cancelled, and disputed that they received the packageAs a result,a *** tracer was initiated*** ultimately denied the claim on 2/**/ofnon-delivery as the driver was able to provide an exact description of the receiver(young, thin, tall man who answered the door at time of delivery at therequested delivery location)On 2/**/the buyer contacted us again towhich we advised to claim could not be approved based on the details providedby the driver and the signature obtainedA copy of the *** denial letterwhich we received on 2/**/was sent to the buyer as wellOn 3/**/achargeback was received by our store from the buyer’s financial institutionWeresponded to the financial institution with the information they required andultimately the bank ruled the case in our favor stating the package was clearlydeliveredWe have exercised actions to address the buyers claim but it wasruled the buyers claim was unfounded regarding “non-delivery.”Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm sorry if I never received the item you guys are Reliable *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you in advance for your time and attention to this matterThe order in question, ***, was sold via our eBay store on 12/*/and was delivered to the buyer 12/*/The buyer was sold and shipped the Nikon Coolpix PDigital Camera (Black) - Factory Refurbished (serial#
***) with a full kitWe have attached the invoice for your referenceThe buyer did not contact our facility until 3/**/stating that they received the wrong camera modelAll cameras we sell as pre-packaged directly from the manufacturer, where the item barcodes and serial numbers are labeled on the outside boxBefore an item is even shipped from our facility to the consumer, the UPC and serial number are scanned to confirm the proper item is being sent as well as log the serial number for warranty purposesThe buyer was stating that the incorrect camera, battery and charger were all inside the camera boxWe requested pictures of the camera, shipping box and packaging and the buyer indicated they no longer had itThey indicated it had been thrown away with the trash days prior as they believed they had the correct equipmentWe, as the seller, are unclear as to how it would not have been noticed if the items were incorrect for a couple reasonsBack on 12/**/(when the buyer claims the package could not be opened) the buyer called us and indicated the tripod received was brokenIf the products had not been opened until March, how would it have been noticed that such a defect existed? A replacement tripod was mailed to them at no charge, no questions askedIn addition, if the buyer opened the package (finally in March) why were the boxes discarded if they could not immediately use the product? The consumer would have opened it to use it, and without the proper battery or charger would have been unable to do soWe offer a day advertised return period on our website, on eBay as well as on the receiptHad the buyer contacted us within a reasonable time frame then the issue could have been addressed with the manufacturerHowever given the fact that over months had passed there is very little that can be done to research such an issueKindest Regards, *** Cameta Camera

Thank you for the requested imagesThis concern has beenescalated both internally at Cameta as well as with NikonIt would appear thatNikon erroneously packaged a Nikon Pinside the Nikon Pbox based on thedetails providedThis is why the serial number on the outside of the box,which denoted a P600, matches that of the serial number on the cameraAlthoughNikon is asking for the original box to be returned with the camera we haveexplained the circumstances of this having been a gift of a refurbished modeland the box had been discardedWe have confirmed they are still able to havethe unit exchange accordingly for the proper modelAs a result, a ***pre-paid shipping label is being emailed to *** to return the Nikon Coolpix P530Digital Camera (Black) - Factory Refurbished with any accessories thatcame with the camera specificallyWe ask that a copy of the receipt beincluded with the returnOnce received back we will have it exchanged for the NikonCoolpix PDigital Camera (Black) - Factory Refurbished and we willdeal with Nikon directly to rectify the inventory issueWe are very sorry forthe circumstances as this is an unprecedented situation but will have itaddressed as quickly as possibleTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Cameta refuses to view and accept the order that I made Please refer to the description of the item I ordered and that was sent back to me after I placed the order You can continue to ignore what was advertised but at some point you need to accept your error and end your harassment of me as a customer.Please check your information on what I ordered. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The order in question was sold and shipped exactly as the buyer ordered itThe buyer placed an order on 2/*/through the *** ***, with Cameta Camera as the seller on recordThe order was placed for the “Impossible Color Instant Film (Color Frames Edition) for Polaroid 600-Type
Cameras.” The item was processed, shipped and subsequently received by the buyerThe buyer contacted our facility via telephone and left a voicemail on 3/*/indicating that he had ordered the wrong film***, a customer service representative for Cameta Camera, called and left a message for the buyer on 3/*/indicating that as per our advertised *** return policy…”Please be aware that we cannot accept returns for film, inkjet printers (once ink cartridge/ribbon has been installed) or underwater equipment once taken underwater.” This is due to the fact that once the film has been opened that the manufacturer will not take it backImpossible Color Instant Film is in fact a brand name, not just a clever name Cameta Camera usesWe are including a link below to the manufacturer’s site: *** Impossible Film is warranted by the manufacturer directly, so if the buyer feels as though the item is defective he may reach out to the manufacturer directly for confirmationHowever we did in fact the exact “defect” to which the buyer is referring being addresses by the manufacturer in the link below: *** We are unclear as to what the buyer is referring to as far as a barcode is concerned, as *** cannot take back a marketplace item through their store Kindest Regards, *** ***
*** *** *** Cameta Camera

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attached the same pictures of the camera that I emailed to [redacted] on 3/**.  These images clearly show the wrong model of camera with the serial number that Cameta confirmed they showed as shipped for this order.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you in advance for your time and attention to this matter. The order in question was sold, shipped and delivered to the address as provided at time of checkout. The [redacted] tracking number for the order in question was [redacted] The package was delivered to the address of [redacted]...

[redacted] The buyer contacted our facility on 2/**/2016 stating non-delivery of the package. The buyer stated they are not home, he was away, but that his family and neighbors could not locate the package. He claims to have called his neighbors and they said there was no package. The customer called back an hour later stating that he contacted [redacted], the carrier, and they would not honor a claim for him because he had a driver release form on file. In addition, he also stated that this is the second time this had occurred. In verifying, we confirmed this buyer ALSO claimed non-delivery of a parcel we shipped in March so this seems to be an ongoing issue with this receiver. Twenty minutes after said call, the buyer sent an email stating he had in error used the wrong address for delivery of the package. He had provided the wrong shipping address as it should have been sent to [redacted] as he provided on the order. We can supply copies of all email correspondence as well if needed. We advised the buyer we shipped to the address he provided and cannot be liable for his error. We did ask the buyer to check with the receiving location it was delivered to when he returned from his trip. The buyer wrote back 3 MINUTES later saying he physically went to the location and it was not there. The odd part of that is the buyer told us that day he was away, and not home? In speaking with [redacted] they indicated this particular buyer has a driver release on file for both his old and new addresses. In this instance, the buyer has authorized the carrier to leave any packages he has shipped to him at his location without a signature. We as a seller should be held liable for buyer error. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

hello ... [redacted] stated multiple times that I needed to call The shipper and get a refund  now if you do not want to Operate I'm not sure what to do in this Case   
Hello I got Another call from [redacted] stating to Contact Cameta camera About getting my refund ?[redacted] has hold me several times to contact the Merchant/Shipper but no response
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The order in question was sold, shipped and delivered to the
buyer exactly as described in the [redacted] listing. We are attaching both a copy
of the listing through [redacted] as well as a copy of the official invoice from
Cameta Camera for your review. [redacted] contacted our store via 2 separate...

emails on
11/**/2015 stating that the buyer was contending the battery which was received
as being what was advertised. We responded to both emails, for which we can
provide said emails to Revdex.com as well) indicating the following:“Thank you for your time. We
are certainly very sorry for any confusion related to the items shipped and
subsequently received.  In reviewing the [redacted]
listing for this order it was advertised that the kit included the following
items:Kit Includes 6 Items with
all Manufacturer-supplied Accessories + Full USA Warranties: 1) Transcend 32GB SecureDigital (SDHC) 300x UHS- Class 10 Memory Card2) Spare NB-11L/NB-11LH
Battery for Canon 3) Battery Charger for Canon NB-11L/NB-11LH 4) Precision Design SD/SDHC + MicroSD HC Card Reader 5) Precision Design 8 SD / 2 MicroSD Memory Card Case 6) ImageRecall Digital Image Recovery SoftwareBased upon the email below
we are being advised that the customer is unhappy with the merchandise received
stating “His ordered was for NB-11LH Battery & and was sent NB-11L.” The battery which was
ultimately shipped to the receiver was the Power2000
ACD-402 Rechargeable Battery for NB-11L/NB-11LH. A Canon OEM NB-11L battery
offers a 680mAH and the Canon OEM NB-11H offers a 800maH. The battery which was
shipped to the buyer as described offers a 900maH which is superior to both of
the aforementioned counterparts. MaH is what determines how long the battery
will last; the higher the mAh, the longer that battery last. This information
may certainly be confirmed with the respective manufacturers as well.If the buyer is not happy with the
purchase and wishes to return the order instead we are more than happy to
accept it back for a refund of the purchase price. We do not wish for any buyer
to keep something they are not happy with. Please advise and we will gladly
notate the order accordingly and provide the return address to which the order
may be shipped. Kindest Regards, Cameta Camera:”We have offered the buyer the opportunity to return exactly
what they received for a full refund. However we cannot force a buyer to return
a product.  Ultimately the decision lies
with the buyer as the items were sold as described. Any return shipping costs
are at the expense of the buyer as advertised in the return policy advertised
on [redacted] as well.

The package was delivered to the address as provided on the order. We cannot be held responsible for a package not being received after it was delivered to an address you do not reside, which had a driver release on file. There is an accountability that must be taken as the individual who placed the order including an inaccurate address.