Cameta Camera

Review: I purchase a Niukon lens as refurbished and promised as fully functional and mint condition .But did not get the right product and in retuirn get verery very dab customer service and unnessesary hassle .

The [redacted] named [redacted] I spoke to was screaming over the phone rather listen to me as customer who was not treated right by other customer service associate named [redacted] .Even though the product was not satisfactory and return policy was really not as they advertised .

Very very rude attributed as well as unprofessional .

Please stay away from them!Desired Settlement: I did not get the right product and the service was really bad and unprofessional.

It waste my time and money. They did not provide any customer service they advertise for and very rude and unprofessional.

y

As a customer I just want the right product as they condition the advertise for as replace the the right one

Or

Take the product return and refund my money as full refund.

Consumer

Response:

They did not provide any customer service they advertise for and very rude and unprofessional.

y

As a customer I just want the right product as they condition the advertise for as replace the the right one

Or

Take the product return and refund my money as full refund.

Thanks

Business

Response:

March **, 2014

Case ID# [redacted],

Thank you in advance for your time and attention to this matter. This response in concerning Case ID# [redacted] for which the buyer is requesting refund or exchange.

The order was sold and shipped to the buyer exactly as it had been described on the [redacted] listing from which it had been purchased. We have attached a copy of the order in question for your review.

On 3/**/14 the buyer contacted our facility stating concern over the package tracking details. We advised the buyer we would open an investigation with the post office, which we did.

On 3/**/14 the buyer called our facility stating that he had received the lens. However, after using the lens, the buyer claims the auto focus for the lens was not working. The buyer indicated the item was making a “cranking” noise. As a result, the buyer was issued a FedEx pre-paid return label to have the unit returned for an inspection and even exchange. The buyer indicated he could not open the link for FedEx so we paid even more money, and issued a USPS pre-paid return label.

The buyer then contacted our facility on 3/**/14 and spoke with our representative [redacted]. The buyer again indicated he wanted to exchange the lens in question to which we advised him the item had already been authorized on 3/**/14 to come back for an inspection for an exchange. [redacted] was in the middle of explaining to the buyer that we will tests the returned unit and if they would like, we could test the replacement unit, and the buyer hung up on him.

The buyer then called back and got [redacted] on the phone again. The buyer began yelling stating he did not want this lens and was demanding another copy of the lens. We advised the buyer, again, that all returns are based upon inspection and if the item is found to be defective in manufacturer then we will certainly exchange it. We advised him is there is no defect found then we would either return the lens to him or issue a purchase price refund, less any original or return shipping costs. The buyer did not like that our returns are based on inspection and began yelling even louder that he wanted a refund instead of an exchange. The buyer clearly did not start getting upset until he was advised that the lens would be inspected upon its return. The buyer hung up on our representative again. The representative emailed the buyer and advised that upon the return of the lens that the item would be inspected and a refund would be issued based upon the confirmation the lens was defective in manufacture.

The buyer then called back and got [redacted] on the phone. The buyer claimed that [redacted] had hung up on him, when in fact we reviewed the phone call here and proved that to be an invalid statement. [redacted] again was providing details to the buyer about how the return process works and the buyer became very irate. She tried to explain to him what an exchange is as it seemed from his correspondence he was not understanding. She reiterated all of the same information that had been provided both over the phone and email and confirmed it was going to be inspected and processed for a refund.

The buyer then called back again and requested to speak with a [redacted]. I, myself, as acting [redacted] had the liberty of both reviewing the previous phone calls as well as speak to the individual directly. I attempted to get to the bottom of the problem as we have been actively working with this buyer since 3/**/14 to have the product returned and to date, no return has been received. The buyer tried to indicate that I was talking to him inappropriately to whom I responded that was not the case, but if he preferred that we could email. The buyer then started screaming that he was just going to return the lens because our customer service is not up to par with his standards and expectations. We stated that was fine and again to use the return pre-paid return label and the item would be inspected upon return. The buyer ended the call and now has started this Revdex.com complaint.

We have done what we can to try and communicate with this buyer but it has been a fruitless effort. It seems the buyer is more interested in the fact we are going to inspect the item (which we do with all returns to confirm the buyer has not damaged the unit in any way or misused it) rather than actually sending the item back. We have done what we can to try and resolve this concern and chose no longer to do business with this buyer. We suggest the buyer have the item returned within the 30 day advertised return period. If the buyer does not use the pre-paid return label by today it will no longer be valid as it has a 7 day life, and was issued on 3/**/14.

Kindest Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I just response to last email that I have accept the business agreement that they will do a check the item as soon as they receive it and I have sent out the Item by Fedex .Below is the tracking Number # [redacted]

But my case has not been resolved yet , because I have not received my money back that they promised. So , Please do not close my complaint yet.

Until I have get my refund.

Sincerely,

Business

Response:

The item was received back at our facility yesterday. It is important to note that NO DEFECT was found with the unit in question. We issued a full refund to the buyer back through the original funding source, Amazon, so as to close this case and move on. Amazon indicates the refund will be posted within 1-5 days per their policies. As a result, the buyer should see the refund shortly.

I don't have anything bad to say about the camera. However, I have nothing good to say about it either because I never received it. I bought it on November [redacted] and it is now January [redacted] and I am still without a camera. All I gained from this experience is an enormous amount of stress and frustration. What happened was that I had ordered it for a final project (which also couldn't be done because it didn't arrive) and apparently it was left at my door saying DR FRONT DOOR. The package was nowhere to be found. I asked Cameta Camera what happened, and they insinuated it was my fault because I had allowed for other packages in the past to be delivered without signature. This was untrue and false. I took the matter up with [redacted] and they told me that it was most definitely their fault because a package cannot be dropped off at a door which is over a 1000 dollars price value. After almost 2 months of hassle and tracking the lost package, I was able to get an insurance claim out of [redacted] who would then send it over to Cameta Camera. I just called them a few minutes ago and as I thought the drama was finally over, they tell me that they do not reship orders and that I would have to wait I dont know how many weeks for them to approve the claim so they can issue a refund, not a reshipment. I am never buying anything from Cameta Camera again, and I will be telling all my photo and film peers to never buy anything from this company ever. They were terribly unhelpful and I am extremely dissapointed. Do NOT buy from them. When anything goes wrong they try to bully you in thinking it is your fault. The responsibility for delivery of the product lies with them, not the customer. I have spent hours of travelling and talking on the phone for the past two months. I have paid the price in full, I have no camera and this vendor is trying to squeeze out of it, with putting the blame on ups but no refund yet. Shame on Cameta Camera, on [redacted] and on [redacted] for allowing them to deliver the poorest customer service I have ever seen.

I make my order with cameta camera and this company refuse to send the camera to another different address for no reason never buy from this company again. Bad experience