Cameta Camera

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There are several reasons why I reject this business's response. In the response later, Cameta Camera states that they contacted my bank to obtain personal information about me and my bank informed them that they couldn't give them that information because it was illegal to give out their customer's information. At this point, Cameta contacted me and told me that the transaction couldn't be completed and the only way it could be completed was to use a different debit or credit card or send a cashier's check. At this point, I feel like Cameta Camera should have went no further with this transaction. But at this point Cameta Camera claimed they were able verify my information through an automated system. I don't understand why they would attempt to do this after a representative of my bank, [redacted], say's that they couldn't legally give out their customer's information to third party company's. I question was it even legal how Cameta camera was able to verify my address. What automated system was even used? And when my address was verified, why wasn't I contacted? I was contacted earlier by Cameta Camera to tell me that the transaction couldn't be completed but I received no call or e-mail message to notify me that the address was verified. Furthermore, I never received the product in the mail. I never even received a shipping confirmation letter from [redacted]. Lastly, when I asked for a copy of the signature, the signature was illegible. Cameta even stated that the package was signed for by J. Daley. My name isn't even spelled that way. On top of all this, [redacted] has assured that the package was delivered to a "young, tall, slim man". This is such a vague and general description that this could be potentially anyone. I feel like I have been lied to and cheated out of my money on several levels and this is why I reject the company's response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First, I never received a response from them indicating that they are "in fact" a JVC authorized dealer.  It was JVC themselves that told me they are not authorized and therefore JVC will not accept a return of the defective camera.  Second, there was no solution offered by the company.  I guess I am just supposed to eat $1500 wasted on a product that does not perform as stated and advertised.  I don't think that what I am asking is such a travesty that everyone involved in this purchase fails to see that this camera DOES NOT perform in the manner it was purchased for and its not like it was $15.00!! It is not pocket change.  This is a disgrace that no one has offered to assist us in any way.  We purchased a camera for video taping hunting - this is done a lot of times in low light.  This camera does not afford us a picture at all in low light.  The screen is black.  We have tried all kinds of different settings and the camera still does not perform.  The only conclusion we have is that it is a defective product - must not have been a new camera - must have been a refurbished camera.  All we want to do is return the camera so we can purchase a camera that can perform the way it is intended and for the purpose which we are buying it for. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you in advance for your time and attention to this concern. In reviewing the order details it appears you placed an order on 6/**/2017, via [redacted], which was subsequently delivered and signed for on 7/*/2017. On 9/**/2017 we received an [redacted] return request stating "customer wants to return...

the item and get a full refund for the item and customer requires the packaging stuff." We advised that the 30 day return period we have published on [redacted] had expired and the return could not be accepted back at this time. We received a reply the same day stating "The customer would really like to return this item that is not performing as they expected it is a high value item and it was bought less than 2 months ago and it was used only 5 times in the time that they've had it." We advised again that unfortunately due to the time frame which had lapsed we would be unable to accept a return at this time. On 9/**/2017 we received correspondence stating "This camera does not record in low light. It is advertised to provide superior quality so it must be defective. The fact that you, as the seller, have offered no solution, provides me with the thought that you are perfectly aware of the horrible quality of this product. JVC also does not recognize you as an authorized dealer of their product. This camera was returned by another member of our team as well due to the low quality it produces. The camera is supposed to be brand new but maybe you sold us a refurbished item."We replied to this email advising that we are in fact a JVC authorized dealer and provided the phone number for the manufacturer to contact them for warranty service evaluation if they feel as though the item is defective. To reiterate, that phone number again is ###-###-####. The indication that we are NOT a JVC authorized dealer is inaccurate. We are including a link below to the JVC website which shows our status as an authorized dealer for JVC:[redacted]If the unit is in fact defective in manufacture then the manufacturer (JVC) will address said issue under the terms of their warranty as provided with the product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The order I made clearly says I ordered th NB-11LH battery, the comformation clearly says I ordered the NB-11LH battery, and the shipping receipt in the box sent says it is the NB-11LH battery.  They are not telling the truth and should be held accountable for their dishonesty.Please post my reply to them.  The battery I ordered is 3 times more expensive so they chose to subsitute thinking I would not notice.      [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I ordered a Canon EOS 7D Mark 2 Camera on February **, 2015 with next day shipping through the delivery service of [redacted]. The following morning, I was sent an E-mail from a representative of Cameta Camera claiming that my purchase could not be completed because they couldn't verify my shipping address with my bank, [redacted], because [redacted] can't give out my personal information to a 3rd party business. Without verifying my address, Cameta could not proceed with the transaction because this is part of their policy for shipping merchandise. I found this to be strange because I have ordered several items from various businesses in the past and have never encountered this issue. However, since this was a more expensive purchase, I figured that this must be a form of security so I contacted the representative at Cameta Camera who sent me the E-mail to see if there was any other way I could order my camera. I was informed that I could try using another debit card or sending a cashiers check, both options which I declined. However, there was a temporary debit of the amount of the camera I attempted to order in my [redacted] account and I asked them why I was being charged for the camera if I couldn't complete the purchase. The representative informed me that since I attempted to buy the camera online, the payment was technically processed so I would see a temporary charge on my account that should clear up in a day or so because it couldn't be completed. All in all, I was told not to worry because the transaction didn't go through. I waited about 3 days and the charge on my account went from a temporary charge to a processed/completed charge. When I saw this, I immediately called my Bank and told them the situation and they told me to call Cameta Camera. When I called Cameta Camera, a new representative spoke with me and informed me that my address was able to get verified and that they went on and sent the camera I had ordered. I told the representative that she must be mistaken because no package had been delivered to my address and I also explained to the representative that I was just told this transaction couldn't legally be completed due to problems with verifying my shiiping address. I further explained that I was told I would not be charged and would have to find another way to order the camera. However this new representative explains to me that not only was I charged for the camera, but the camera also had been shipped out and delivered a few days ago and there wasn't anything they could do about it except contact [redacted] to perform a lost package investigation. I was asked why I wasn't called to update me on my order being processed and I was told that I should have recieved an E-mal with a [redacted] tracking number attached to it. However I checked my inbox and junk mail and no such E-mail was there. I was soon contacted by a rude [redacted] employee who informed me that the only thing they could do was ask the driver did they deliver the package correctly to the right address and would contact me with the response in a few days. After about a week [redacted] contacted me and told me the package had been delivered and signed for. When I asked for a copy of the signature, it was some illegible handwriting and not even my signature. At this point I contacted Cameta again with all the updated status of everything and they were even less helpful and sympathetic than before. I am outraged because this is clearly their fault. I was ensured that my transaction couldn't be completed and ensured my account would not be charged. And still Cameta Camera feels like they did nothing wrong and showed no sympathy for the situation they placed me in. I have contacted my local police department to report a theft case and they have informed me that realistically there is nothing they can do about it because there is no way to track the camera at this point and my best bet is to keep contacting Cameta Camera because their misinformation from their representatives and their unprofessional business tactics is the reason I don't have my money or Camera right now. I feel like I have been robbed and am being told there is essentially nothing they can do about it even though it is clearly Cameta Camera's fault. I am still pursuing legal action to this day about Cameta Camera and I will never do business with this illegitimate company ever again!Desired Settlement: Refund of money or delivery of product

Business

Response:

The order in question, order [redacted], was placed through ourfacility on 2/**/15. The buyer supplied a [redacted] card ending in [redacted] as means ofpayment for the $1859.50USD sale. As part of our security measures all ordersare verified with the financial institutions to confirm the validity of thesale before it is processed; this is a process that holds true for all orders. On 2/**/15 our Verification Department reachedout to the bank to confirm the name and address details provided for the cardsupplied. Unfortunately in this case the representative we spoke to indicatedthat this particular bank does not offer third-party verification; an email wassent to the buyer. We did follow up with the bank directly again through theirautomated system and were able to obtain full verification for the details. Asa result, the charge was successfully put through and the order processed for shipping.The order was shipped from our facility on 2/**/2015 via [redacted] tracking number [redacted]and signed for by “J Daley” the following day on 2/**/2015. The drivers allowthe receiver to sign the electronic boards they carry, and also ask thereceiver for this name so it can be inputted. The buyer contacted our facilityon 2/**/2015 stating they were unaware the order was shipped, believing it tohave been cancelled, and disputed that they received the package. As a result,a [redacted] tracer was initiated. [redacted] ultimately denied the claim on 2/**/15 ofnon-delivery as the driver was able to provide an exact description of the receiver(young, thin, tall man who answered the door at time of delivery at therequested delivery location). On 2/**/2015 the buyer contacted us again towhich we advised to claim could not be approved based on the details providedby the driver and the signature obtained. A copy of the [redacted] denial letterwhich we received on 2/**/2015 was sent to the buyer as well. On 3/**/2015 achargeback was received by our store from the buyer’s financial institution. Weresponded to the financial institution with the information they required andultimately the bank ruled the case in our favor stating the package was clearlydelivered. We have exercised actions to address the buyers claim but it wasruled the buyers claim was unfounded regarding “non-delivery.”Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

There are several reasons why I reject this business's response. In the response later, Cameta Camera states that they contacted my bank to obtain personal information about me and my bank informed them that they couldn't give them that information because it was illegal to give out their customer's information. At this point, Cameta contacted me and told me that the transaction couldn't be completed and the only way it could be completed was to use a different debit or credit card or send a cashier's check. At this point, I feel like Cameta Camera should have went no further with this transaction. But at this point Cameta Camera claimed they were able verify my information through an automated system. I don't understand why they would attempt to do this after a representative of my bank, [redacted], say's that they couldn't legally give out their customer's information to third party company's. I question was it even legal how Cameta camera was able to verify my address. What automated system was even used? And when my address was verified, why wasn't I contacted? I was contacted earlier by Cameta Camera to tell me that the transaction couldn't be completed but I received no call or e-mail message to notify me that the address was verified. Furthermore, I never received the product in the mail. I never even received a shipping confirmation letter from [redacted]. Lastly, when I asked for a copy of the signature, the signature was illegible. Cameta even stated that the package was signed for by J. Daley. My name isn't even spelled that way. On top of all this, [redacted] has assured that the package was delivered to a "young, tall, slim man". This is such a vague and general description that this could be potentially anyone. I feel like I have been lied to and cheated out of my money on several levels and this is why I reject the company's response.

Review: I ordered a Nikon D5300 on December **, 2014 with a delivery date of December **, 2014. I tracked the package up until 720pm the date of delivery. No knock at the door or door bell ring. The item's status on [redacted] site said DELIVERED. There was a package at door across from me but it didn't have my name on it. I called [redacted] immediately but was told I had to wait to contact delivery driver next day. I called back the next morning and was told an investigation had to be launched by the shipper. I contacted Cameta and informed them. I was told by Cameta that I had to wait until [redacted] investigation was completed. 3 days passed and I called [redacted] again and was told investigation was complete and that driver claimed he delivered package. I contacted Cameta and was told they would start a claims to get refund and that it could take up to 2 weeks. I waited 2 weeks and called Cameta back on Jan ** after my email went unanswered only to be told since it was after Christmas to give [redacted] up to 5 weeks to complete the claim. I called back on Feb ** and was told [redacted] denied the claim and there was nothing they could do!! [redacted] told me to contact the credit card company to see if they could refund me. I informed her I had used a debit card and she said she didn't know about debit cards refunding people!! She then added that I should have told them I lived in an apartment therefore they probably would have requested signature on delivery. I told her that wasn't an option when checking out online. I automatically assumed it would be sign on delivery because of the price of the item.Desired Settlement: Refund or delivery of order. I would also like the store policy to change where signature of delivery is an option when checking out online. Don't assume everyone isnt going to be available when order arrives!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Cameta Camera did not send the product that we purchased via order# [redacted]

We ordered a Nikon P600 camera package in December. The package was planned as a Christmas gift to our son. Due to circumstances outside of our control our son was not able to open the gift until March. Upon opening the camera it appeared that the spare battery and charger were not correct for the camera. Come to find out they had sent us the Nikon P530 instead of the P600. Unfortunately our son had thrown away the box before we called and to our luck the trash had already been picked up. Cameta's Customer Service team refuses to send the correct camera or even the correct spare battery and charger for the P530. We are now stuck with a P530 camera and P600 spare battery and charger.Desired Settlement: 1) We ship the Nikon P530 camera back to Cameta Camera and they ship us the Nikon P600 (preferred)

2) They credit us the difference in pricing between the P600 and the P530 AND exchange the spare battery and charger for the right ones

Business

Response:

Thank you in advance for your time and attention to this matter. The order in question, [redacted], was sold via our eBay store on 12/*/2014 and was delivered to the buyer 12/*/2014. The buyer was sold and shipped the Nikon Coolpix P600 Wi-Fi Digital Camera (Black) - Factory Refurbished (serial# [redacted]) with a full kit. We have attached the invoice for your reference. The buyer did not contact our facility until 3/**/2015 stating that they received the wrong camera model. All cameras we sell as pre-packaged directly from the manufacturer, where the item barcodes and serial numbers are labeled on the outside box. Before an item is even shipped from our facility to the consumer, the UPC and serial number are scanned to confirm the proper item is being sent as well as log the serial number for warranty purposes. The buyer was stating that the incorrect camera, battery and charger were all inside the camera box. We requested pictures of the camera, shipping box and packaging and the buyer indicated they no longer had it. They indicated it had been thrown away with the trash days prior as they believed they had the correct equipment. We, as the seller, are unclear as to how it would not have been noticed if the items were incorrect for a couple reasons. Back on 12/**/2014 (when the buyer claims the package could not be opened) the buyer called us and indicated the tripod received was broken. If the products had not been opened until March, how would it have been noticed that such a defect existed? A replacement tripod was mailed to them at no charge, no questions asked. In addition, if the buyer opened the package (finally in March) why were the boxes discarded if they could not immediately use the product? The consumer would have opened it to use it, and without the proper battery or charger would have been unable to do so. We offer a 30 day advertised return period on our website, on eBay as well as on the receipt. Had the buyer contacted us within a reasonable time frame then the issue could have been addressed with the manufacturer. However given the fact that over 3 months had passed there is very little that can be done to research such an issue. Kindest Regards, [redacted] Cameta Camera

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The tripod they mentioned did not have to be opened. It was simply laying the box damaged just as I explained on the phone in December. The camera was in its own box which we did not open and just wrapped assuming it was the correct model just as we had ordered. When I called in March Cameta Camera asked me for the serial number off of the camera we had received at which time they confirmed that was the serial number they should on their system belonging to the order. This confirmed that they know they shipped the incorrect camera yet they do not want to send the camera that was actually ordered. This is fraud! They are lower cost units to customers and keeping the extra money that customers pay.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attached the same pictures of the camera that I emailed to [redacted] on 3/**. These images clearly show the wrong model of camera with the serial number that Cameta confirmed they showed as shipped for this order.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for the requested images. This concern has beenescalated both internally at Cameta as well as with Nikon. It would appear thatNikon erroneously packaged a Nikon P530 inside the Nikon P600 box based on thedetails provided. This is why the serial number on the outside of the box,which denoted a P600, matches that of the serial number on the camera. AlthoughNikon is asking for the original box to be returned with the camera we haveexplained the circumstances of this having been a gift of a refurbished modeland the box had been discarded. We have confirmed they are still able to havethe unit exchange accordingly for the proper model. As a result, a [redacted]pre-paid shipping label is being emailed to [redacted] to return the Nikon Coolpix P530Wi-Fi Digital Camera (Black) - Factory Refurbished with any accessories thatcame with the camera specifically. We ask that a copy of the receipt beincluded with the return. Once received back we will have it exchanged for the NikonCoolpix P600 Wi-Fi Digital Camera (Black) - Factory Refurbished and we willdeal with Nikon directly to rectify the inventory issue. We are very sorry forthe circumstances as this is an unprecedented situation but will have itaddressed as quickly as possible. Tell us why here...

Review: I believe they have sell me a defective camera or returned by other costumer because its not working properly and they have refused to replace the camera and I have told by the person who I have place order with the camera was new but as soon I have receive the camera I start to face issues on itDesired Settlement: I have paid for the new camera and they should replace the camera

Business

Response:

[redacted],

Thank you in advance for your time and attention to this matter. This response in concerning Case ID# [redacted] for which the buyer is stating that we shipped him a defective product.

The buyer was sold and shipped the order as it was placed over the phone with our sales representative. The order was placed on 5/**/14, shipped on 5/**/14 and was subsequently delivered on 6/*/14.

On 6/*/14, the date of delivery, the buyer contacted our location stating that the camera was not focusing with either of the 2 included lenses from his package. The buyer indicated he contacted Canon USA, the manufacturer of the camera and lenses, and that they indicated the camera unit was defective. As a result of the conversation we issued a pre-paid return label and asked the buyer return the Canon camera unit and the smaller lens with which it comes packaged for inspection. The buyer called back a short time later, about 2 hours, requesting that he return BOTH lenses. We reiterated to him that the second lens, which came packaged on its own, would not need to be returned. We explained that if the camera is defective then it will be defective regardless of the lens used. We did advise that if he felt more comfortable he could return the other lens but he ultimately decided not to. Then the buyer requested we pay for a plane ticket for him to come and test the units at our

facility. This was clearly a request that would not be accommodated.

The buyer then called our facility on 6/*/14 indicating he needed the replacement by Friday, 6/**/14.We explained to him that had that been the case he should have mentioned it on the initial call on the [redacted], and at this point we could not guarantee that this would happen. We explained again the unit needed to be tested for defect and the exchange processed if a defect did exist. We offered at that time if the buyer preferred for him to return the balance of the item he retained in order to receive a refund. This would provide him the opportunity to purchase an item locally so it would be guaranteed in his hands by Friday. The buyer declined this opportunity.

The initial return was received from the buyer the following day, on 6/**/14. We had 2 different technicians (with years of experience) test the return and NO DEFECT was found. The camera unit was sent to a number of strange settings so it was reset to the default manufacturer settings and tested. This is the first step Canon has a buyer do when they confirm defect over the phone so we were a bit surprised to see the settings as they were. We called the buyer and left a message for the buyer to call us being there was nothing wrong with the camera or lens.

The buyer called back the following business day on 6/**/14 and he stated the settings on the unit were how he received it; we know this to not be the case as they all come from the manufacturer the same way. We advised the buyer the unit would not be exchanged being no defect was found. The buyer paid $12 to have the equipment returned to him.

The buyer calls back, again, on 6/**/14 stating that he received the return and is still having focusing problems. One of the technicians who tested the unit spoke to the buyer over the phone and again tried to troubleshoot the issue. Unfortunately it seems this is a matter of buyer error and their lack of experience with these types of units although he claims he owns another of the same unit. We instructed the buyer at that time to return the entire order for a full refund as we cannot keep going back and forth with him when the unit is not defective. To date, no return has been received to date.

We have tried to work with this buyer and provide instruction on how to use the unit. Unfortunately at this time the only resort we have is for the buyer to return the entire order and we discontinue our business relationship.

Kindest Regards,

Cameta Camera

Consumer

Response:

hey they refusing to take a order from me because I have file a complaint with you they take my order then they have cancel the order just because I have file a complaint

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an online order thru [redacted] who selected Cameta to provide my ordered camera battery. Order did not arrive and I contacted [redacted] who told me they are not responsible for orders if they select a third party. I find this wrong in principle and wish to file a complaint against [redacted] also.

Cameta was helpful in tracking down the order and sent it to me. However; it was a cheaper version than the battery I wanted and paid for. Ad was very clear on which battery that they were to provide. [redacted] still refuses to help. I am still trying to get the item that I paid for. I have not been able to get a replacement. They say to sign an affidavit but I find no affidavit form. Then I have to pay to ship the cheaper battery back and pay for shipping myself. This creates roadblocks that are designed to be unmanageable when it is their error.

I am exhausted trying to get a simple purchase sent to and am very frustrated. Others need to be warned that if you order from [redacted] and the third party sends the wrong item you are just out of luck.

Please warn all you can to not deal with [redacted] online. It is a very frustrating and upsetting experience. [redacted] attitude is basically "too bad for you sucker". The big corporate bully needs to be controlled.Desired Settlement: Receive the item that was advertised and that I paid for.

Business

Response:

The order in question was sold, shipped and delivered to the

buyer exactly as described in the [redacted] listing. We are attaching both a copy

of the listing through [redacted] as well as a copy of the official invoice from

Cameta Camera for your review. [redacted] contacted our store via 2 separate emails on

11/**/2015 stating that the buyer was contending the battery which was received

as being what was advertised. We responded to both emails, for which we can

provide said emails to Revdex.com as well) indicating the following:“Thank you for your time. We

are certainly very sorry for any confusion related to the items shipped and

subsequently received. In reviewing the [redacted]

listing for this order it was advertised that the kit included the following

items:Kit Includes 6 Items with

all Manufacturer-supplied Accessories + Full USA Warranties: 1) Transcend 32GB SecureDigital (SDHC) 300x UHS- Class 10 Memory Card2) Spare NB-11L/NB-11LH

Battery for Canon 3) Battery Charger for Canon NB-11L/NB-11LH 4) Precision Design SD/SDHC + MicroSD HC Card Reader 5) Precision Design 8 SD / 2 MicroSD Memory Card Case 6) ImageRecall Digital Image Recovery SoftwareBased upon the email below

we are being advised that the customer is unhappy with the merchandise received

stating “His ordered was for NB-11LH Battery & and was sent NB-11L.” The battery which was

ultimately shipped to the receiver was the Power2000

ACD-402 Rechargeable Battery for NB-11L/NB-11LH. A Canon OEM NB-11L battery

offers a 680mAH and the Canon OEM NB-11H offers a 800maH. The battery which was

shipped to the buyer as described offers a 900maH which is superior to both of

the aforementioned counterparts. MaH is what determines how long the battery

will last; the higher the mAh, the longer that battery last. This information

may certainly be confirmed with the respective manufacturers as well.If the buyer is not happy with the

purchase and wishes to return the order instead we are more than happy to

accept it back for a refund of the purchase price. We do not wish for any buyer

to keep something they are not happy with. Please advise and we will gladly

notate the order accordingly and provide the return address to which the order

may be shipped. Kindest Regards, Cameta Camera:”We have offered the buyer the opportunity to return exactly

what they received for a full refund. However we cannot force a buyer to return

a product. Ultimately the decision lies

with the buyer as the items were sold as described. Any return shipping costs

are at the expense of the buyer as advertised in the return policy advertised

on [redacted] as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The order I made clearly says I ordered th NB-11LH battery, the comformation clearly says I ordered the NB-11LH battery, and the shipping receipt in the box sent says it is the NB-11LH battery. They are not telling the truth and should be held accountable for their dishonesty.Please post my reply to them. The battery I ordered is 3 times more expensive so they chose to subsitute thinking I would not notice. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The actual listing in question as listed on [redacted], through which the customer ordered the products, was as provided in the attachment. The item was advertised as a spare, generic, NB11L/NB11H battery. This means that the item can be fulfilled with either an NB11L OR a NB11H. We have also included a copy of the receipt for your reference. The buyer has been offered to have the order returned for a FULL refund for which they have not yet returned any order items. The return period for the order in questions expires on 12/**/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Cameta refuses to view and accept the order that I made. Please refer to the description of the item I ordered and that was sent back to me after I placed the order. You can continue to ignore what was advertised but at some point you need to accept your error and end your harassment of me as a customer.Please check your information on what I ordered. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I perchase polariod 600 film, through [redacted]. ( market place ). The film see called Impossible film. There is NO indication of what impossible is. The film is bad, 1 picture out of 3 that I shot came out good. I return the film back to [redacted]. There is no bar code, so [redacted] cannot refund me 28.48. Ithem called Cameta Camera. I was toldby [redacted], Cameta Camera doesnot have bar codes. [redacted] said the film is made for students to practice. I believed the film is out dated, they cannot sell it anymore, so they call it impossible film. You may get pictures,and you may not. I would like to get a refund. Or get me a bar code. If you like I can send you the three pictures, and the cardrigeDesired Settlement: Refund me and don't sell bad film

Business

Response:

The order in question was sold and shipped exactly as the buyer ordered it. The buyer placed an order on 2/*/15 through the [redacted], with Cameta Camera as the seller on record. The order was placed for the “Impossible Color Instant Film (Color Frames Edition) for Polaroid 600-Type Cameras.” The item was processed, shipped and subsequently received by the buyer. The buyer contacted our facility via telephone and left a voicemail on 3/*/15 indicating that he had ordered the wrong film. [redacted], a customer service representative for Cameta Camera, called and left a message for the buyer on 3/*/15 indicating that as per our advertised [redacted] return policy…”Please be aware that we cannot accept returns for film, inkjet printers (once ink cartridge/ribbon has been installed) or underwater equipment once taken underwater.” This is due to the fact that once the film has been opened that the manufacturer will not take it back. Impossible Color Instant Film is in fact a brand name, not just a clever name Cameta Camera uses. We are including a link below to the manufacturer’s site: [redacted] Impossible Film is warranted by the manufacturer directly, so if the buyer feels as though the item is defective he may reach out to the manufacturer directly for confirmation. However we did in fact the exact “defect” to which the buyer is referring being addresses by the manufacturer in the link below: [redacted] We are unclear as to what the buyer is referring to as far as a barcode is concerned, as [redacted] cannot take back a marketplace item through their store. Kindest Regards, [redacted] Cameta Camera

Amazing, easy and fast experience. Will definitely shop with them again.

Took a chance with an unfamiliar online store. Checked out well besides the A+ rating from Revdex.com.
Cameta shipped camera/accessories same day as order and arrived in 2 days using the 2-day shipping instead of their free shipping option.
Items as described. Packaged very well.
Would recommend and use again.

Review: The company sent me a refurbished lens not upto standards and does not refund any shipping costs.

This is unacceptable. The order was placed on phone, and the representative never told me anything about no refunds on shipping will be provided.

We have received your order # [redacted].

Your Salesperson was [redacted]Desired Settlement: I want full refund on my order including shipping costs both ways. I am entering 329.95 in amount disputed dependent on if I receive return shipping label from Cameta camera. If not I would like them to refund return shipping costs for which I will be providing the receipt.

Business

Response:

Thank you in advance for your time and attention to this matter. This response in concerning Case ID# [redacted]. The buyers complaint seems to be in relation to the shipping fees he is responsible for to return the item they purchased.

The buyer contacted our store and placed an order over the phone with our Sales Department for a refurbished lens with some accessories. The "refurbished" status of this items relates to the fact that it is anticipated the item may show signs of use or normal wear and tear. The order was processed, shipped and delivered on 1/**/14 under the FedEx Ground tracking number [redacted].

Today, 2/*/174, the buyer contacted our Customer Service Department via telephone stating that he did not like the lens; there was nothing indicated to be wrong with the item. When the buyer was advised that he could return the item for a refund of the purchase price, less the original shipping cost he became agitated. The buyer did not feel it right that he would have to pay to return the item. We explained that we are only responsible for shipping when the return is the result of defect or shipping error on the part of our store. The buyer understood the process and hung up. Legitimately 3 minutes later the buyer calls up and gets another representative in Customer Service and is stating "the lens make a noise" and has dust inside. We advised him that our notes reflected the call from 3 minutes prior where it was indicated no defect existed with the item. We also told the buyer that we inspect all items when they are returned, and if found to truly be defective, we would reimburse up to $10 in return freight.

The buyers statement that he was never advised he would have to pay shipping charges is inaccurate. We have attached to this response a copy of the buyer's invoice which was available for the buyer to print in their confirmation emails. The return policy clearly indicates that shipping fees are excluded from any refunds.

We, as a seller, do not find it right that a buyer wants us to be responsible for their error. Whether it was simply a matter of they ordered the wrong item or they are experiencing buyer remorse, that is still not our fault. We have accommodated the return and provided return instructions to the buyer, but we have no intention of paying shipping if the item is not defective.

Kindest Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thanks a lot for attaching the invoice. Now, please look at it closely. It says:

1 Kit containing the following: 1 $329.95 $329.95 (THIS IS THE PRICE OF THE ITEM)

Shipping Cost for FedEx Home/Ground $0.00 (THIS IS THE SHIPPING YOU CHARGED ME)

Your representative told me if I returned the product, I will receive $319.95 ($329.95 - $10(Shipping)). Where is the $10 shipping mentioned?

Also, I would have to pay for return shipping. I placed the order on Phone. Is it not the responsibility of your sales representative to explain the policy.

I have wasted a considerable amount of time trying to explain it. Also, please do not claim that you explained me the policies on call.

I am citing the following line in your responce : "We explained that we are only responsible for shipping when the return is the result of defect or shipping error on the part of our store."

Please feel free to listen to the recording of the conversation I had on my call to your customer service and if this was ever mentioned.

From my photography experience, I think that there is something wrong with the lens. From my shopping experience I think if I am informing you within a week of receiving the lens, I should be eligible for a free replacement or refund. The only buyers remorse I have is shopping at Cameta Camera.

If only writing in a huge font and bold letters mattered, I could have done the same. Just saying. I know you are really good with words, but don't bully your way around.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your response. Please note that a details list of our shipping and return policies may be found directly on our website at [redacted]

Review: Brought Night Vision Camcorder from cameta and the camcorder did not record, it only took pictures. SmartCare is handling the warranty side and as of today I have not yet to receive the refund check. I started this process in March, 2014, I brought the camcorder last year in April, 2013. I do not know who is responsible for my situation SmartCare ([redacted]) or Cameta.Desired Settlement: To know who should be responsible for my receiving the refund check, Cameta [([redacted])order number] or SmartCare ([redacted]). Thank you

Business

Response:

June *, 2014

Case ID [redacted],

Thank you in advance for your time and attention to this matter. This response in concerning Case ID#[redacted] for which the buyer is requesting a refund.

The nature of this complaint has nothing to do with our company, Cameta Camera. The buyer purchased a camcorder kit from our [redacted] store over a year ago on 5/*/13. The buyer did NOT purchase an extended warranty through our company, although the camcorder did come supplied with a one year warranty with the manufacturer, Bell & Howell. The buyer is referencing the purchase of a Smart Care warranty which is sold directly by [redacted] when she bought the camera; the warranty is not an item sold by our store. [redacted] offers extended warranties after the purchase of electronics through their site and this buyer opted in.

The order which originally shipped on 5/*/13 was subsequently delivered on 5/*/13. No correspondence was received from the buyer since the delivery until we received a voicemail on 2/**/14. The buyer left a message stating they were awaiting a pre-paid return label from us. We called the buyer back the same day and left a message indicating we were confused since we have received no correspondence from them since the delivery nearly 7 months prior, and they are outside of the 30 day advertised return period. We requested they call us back to clarify, and to date, we have received no response or follow-up from the buyer.

If the buyer has been in correspondence with Smart Care then they need to reach out to them directly for repair/reimbursement. We have no affiliation with said company and are in no position to offer reimbursement for this order as a result.

Please let us know if any additional information is needed from our end to resolve this concern.

Kindest Regards,

Cameta Camera

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: hello I'm emailing because I need help... I ordered a nikon D5300 from Camita camera... they started an investigation because the packege was never received ... now capita camera refuses to issue me a refund I am beyond Pissed because it was 499$ . I tried to do a trace with [redacted] but it was Since denied because of some authorization ... now I'm left without my 499

please help recover my funds . I dont think its fair that they keep money for an item I never got

they can either reship or refund me . thats all I ask of them . now if there was a signature on the package then ok but there wasn't I would assume there was one since there EXPENSIVE

thank youhello I'm Emailing because I never got my item I guess it was lost or delivered to the wrong address my Item was 499 ... thats alot of money ... this company is waiting for a response from [redacted] but [redacted] will deny my claim because I Authorized Shipment release .. but I did not receive the product please help me out thank youDesired Settlement: All I'm asking for is a replacement refund of the item that was lost or missing

thank youplease try and contact both parties thank you

Business

Response:

Thank you in advance for your time and attention to this matter. The order in question was sold, shipped and delivered to the address as provided at time of checkout. The [redacted] tracking number for the order in question was [redacted] The package was delivered to the address of [redacted] The buyer contacted our facility on 2/**/2016 stating non-delivery of the package. The buyer stated they are not home, he was away, but that his family and neighbors could not locate the package. He claims to have called his neighbors and they said there was no package. The customer called back an hour later stating that he contacted [redacted], the carrier, and they would not honor a claim for him because he had a driver release form on file. In addition, he also stated that this is the second time this had occurred. In verifying, we confirmed this buyer ALSO claimed non-delivery of a parcel we shipped in March so this seems to be an ongoing issue with this receiver. Twenty minutes after said call, the buyer sent an email stating he had in error used the wrong address for delivery of the package. He had provided the wrong shipping address as it should have been sent to [redacted] as he provided on the order. We can supply copies of all email correspondence as well if needed. We advised the buyer we shipped to the address he provided and cannot be liable for his error. We did ask the buyer to check with the receiving location it was delivered to when he returned from his trip. The buyer wrote back 3 MINUTES later saying he physically went to the location and it was not there. The odd part of that is the buyer told us that day he was away, and not home? In speaking with [redacted] they indicated this particular buyer has a driver release on file for both his old and new addresses. In this instance, the buyer has authorized the carrier to leave any packages he has shipped to him at his location without a signature. We as a seller should be held liable for buyer error. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

hello ... [redacted] stated multiple times that I needed to call The shipper and get a refund now if you do not want to Operate I'm not sure what to do in this Case

Hello I got Another call from [redacted] stating to Contact Cameta camera About getting my refund ?[redacted] has hold me several times to contact the Merchant/Shipper but no response

I have bought Refurbished cameras and lenses from Cameta several times and have always been more than happy. The equipment always looks and works like new. I am a member of a internet camera forum and on many occasions have recommended this company to others Many people n our group have bought on my recommendation and I have never heard any complaints about the products or service.

I have purchased numerous items from Cameta Camera's website since 2010. Every web purchase was a flawless experience. My purchases, whether new or refurbished, arrived carefully packaged, on time, and performed perfectly. The few times I've needed to contact Customer Service the ladies and gentlemen in that department have been very professional, knowledgeable, helpful, and friendly. I've only had to return 1 item for replacement. I shipped the item back to Cameta at their expense. From the time of initial contact for authorization to return the item, until I had a replacement item in my hand, was 4 days. Cameta Camera takes care of their customers.

Review: I purchase a Niukon lens as refurbished and promised as fully functional and mint condition .But did not get the right product and in retuirn get verery very dab customer service and unnessesary hassle .

The [redacted] named [redacted] I spoke to was screaming over the phone rather listen to me as customer who was not treated right by other customer service associate named [redacted] .Even though the product was not satisfactory and return policy was really not as they advertised .

Very very rude attributed as well as unprofessional .

Please stay away from them!Desired Settlement: I did not get the right product and the service was really bad and unprofessional.

It waste my time and money. They did not provide any customer service they advertise for and very rude and unprofessional.

y

As a customer I just want the right product as they condition the advertise for as replace the the right one

Or

Take the product return and refund my money as full refund.

Consumer

Response:

They did not provide any customer service they advertise for and very rude and unprofessional.

y

As a customer I just want the right product as they condition the advertise for as replace the the right one

Or

Take the product return and refund my money as full refund.

Thanks

Business

Response:

March **, 2014

Case ID# [redacted],

Thank you in advance for your time and attention to this matter. This response in concerning Case ID# [redacted] for which the buyer is requesting refund or exchange.

The order was sold and shipped to the buyer exactly as it had been described on the [redacted] listing from which it had been purchased. We have attached a copy of the order in question for your review.

On 3/**/14 the buyer contacted our facility stating concern over the package tracking details. We advised the buyer we would open an investigation with the post office, which we did.

On 3/**/14 the buyer called our facility stating that he had received the lens. However, after using the lens, the buyer claims the auto focus for the lens was not working. The buyer indicated the item was making a “cranking” noise. As a result, the buyer was issued a FedEx pre-paid return label to have the unit returned for an inspection and even exchange. The buyer indicated he could not open the link for FedEx so we paid even more money, and issued a USPS pre-paid return label.

The buyer then contacted our facility on 3/**/14 and spoke with our representative [redacted]. The buyer again indicated he wanted to exchange the lens in question to which we advised him the item had already been authorized on 3/**/14 to come back for an inspection for an exchange. [redacted] was in the middle of explaining to the buyer that we will tests the returned unit and if they would like, we could test the replacement unit, and the buyer hung up on him.

The buyer then called back and got [redacted] on the phone again. The buyer began yelling stating he did not want this lens and was demanding another copy of the lens. We advised the buyer, again, that all returns are based upon inspection and if the item is found to be defective in manufacturer then we will certainly exchange it. We advised him is there is no defect found then we would either return the lens to him or issue a purchase price refund, less any original or return shipping costs. The buyer did not like that our returns are based on inspection and began yelling even louder that he wanted a refund instead of an exchange. The buyer clearly did not start getting upset until he was advised that the lens would be inspected upon its return. The buyer hung up on our representative again. The representative emailed the buyer and advised that upon the return of the lens that the item would be inspected and a refund would be issued based upon the confirmation the lens was defective in manufacture.

The buyer then called back and got [redacted] on the phone. The buyer claimed that [redacted] had hung up on him, when in fact we reviewed the phone call here and proved that to be an invalid statement. [redacted] again was providing details to the buyer about how the return process works and the buyer became very irate. She tried to explain to him what an exchange is as it seemed from his correspondence he was not understanding. She reiterated all of the same information that had been provided both over the phone and email and confirmed it was going to be inspected and processed for a refund.

The buyer then called back again and requested to speak with a [redacted]. I, myself, as acting [redacted] had the liberty of both reviewing the previous phone calls as well as speak to the individual directly. I attempted to get to the bottom of the problem as we have been actively working with this buyer since 3/**/14 to have the product returned and to date, no return has been received. The buyer tried to indicate that I was talking to him inappropriately to whom I responded that was not the case, but if he preferred that we could email. The buyer then started screaming that he was just going to return the lens because our customer service is not up to par with his standards and expectations. We stated that was fine and again to use the return pre-paid return label and the item would be inspected upon return. The buyer ended the call and now has started this Revdex.com complaint.

We have done what we can to try and communicate with this buyer but it has been a fruitless effort. It seems the buyer is more interested in the fact we are going to inspect the item (which we do with all returns to confirm the buyer has not damaged the unit in any way or misused it) rather than actually sending the item back. We have done what we can to try and resolve this concern and chose no longer to do business with this buyer. We suggest the buyer have the item returned within the 30 day advertised return period. If the buyer does not use the pre-paid return label by today it will no longer be valid as it has a 7 day life, and was issued on 3/**/14.

Kindest Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I just response to last email that I have accept the business agreement that they will do a check the item as soon as they receive it and I have sent out the Item by Fedex .Below is the tracking Number # [redacted]

But my case has not been resolved yet , because I have not received my money back that they promised. So , Please do not close my complaint yet.

Until I have get my refund.

Sincerely,

Business

Response:

The item was received back at our facility yesterday. It is important to note that NO DEFECT was found with the unit in question. We issued a full refund to the buyer back through the original funding source, Amazon, so as to close this case and move on. Amazon indicates the refund will be posted within 1-5 days per their policies. As a result, the buyer should see the refund shortly.