Camp Saver, LLC

I purchased the Gregory Baltoro Pro, Volcanic Black, M (order# ***) with a payment of $ (including discounts) of my credit card on November 2, at www.campsaver.comBut campsaver said to me that all of the items on my order were due to an error on their website, they can not ship it to me.And they provide two solutions.Either I must pay a difference $to purchase the same model or substitute with another item which is more cheaperThis is not fair!Gregory Baltoro Pro Backpack-Volcanic Black-Medium is available in stock, but not ship to me because the price of my paid is low

Purchased shoes from campsaver.com that failedPurchased a replacement pair to expedite the return processIt took campsaver months to issue the refund, during which time I was not wearing the new shoes because I didn't know what they were doingWithin months the replacement shoes failed as wellIt took campsaver an additional months to decide to deny any warranty to the product
Their website states that they have a 100% SATISFACTION GUARANTEE as well as a LIFETIME RETURN POLICYHowever, neither of these statements are true and are in reality as well as misleading
I was told by a campsaver.com employee in writing that "we are making an exception for you that will comply with our policies and also satisfy you to the fullest extent." and then a week later told me that they were not going to do anything
I feel not only have they lied in their correspondence, but their 100% SATISFACTION GUARANTEE as well as a LIFETIME RETURN POLICY are also falsely advertised, m

This is the 3rd pair of boots that he’s claiming a warranty issue withWe honored the first two claims he sent in because it was questionableThis one we denied because there is nothing wrong with the boots, other than he’s done a lot of hiking in them and they show signs of wear and tearHe'll need to contact adidas Now as it's past warranty

HelloBecause this item was purchased on Amazon.com and not through our site, we cannot guarantee or verify that the information they posted was correctOur information is correct on our sideWe acknowledge the customer is not happy and we are willing to give the customer a full refund and let them keep the shirtWe are unable to fulfill the item they wantWe do not have it in stock. thanks

HiI’ve looked through this customers’ orders and it looks like this is the 3rd pair of shoes he is wanting to return citing a warranty claim. The last pair of boots he sent back had puncture marks on the top of the toe area. Reading through his emails, regarding this pair he said, “Just...

hit the 100 mile mark of hiking in these boots. Unfortunately the lace loops as well as the lacing are causing an abrasion to the shoe material and wearing holes into the material. The Goretex seems to be failing in this spot as well as the material wears away from normal walking. These shoes are not going to last much longer! Requesting a return authorization for store credit.” It seems like he is confused about the lifetime return policy and the 100% satisfaction guarantee. Reading through his emails it appears as though he thinks the products he purchases have a lifetime warranty on them. He uses the products for quite a while then wants to return them after they start showing signs of wear. The returns notes on this order state that he is past the 60 day return window for used merchandise and the boots only have signs of normal wear and tear.Because it is past the return policy date of 60 days for used items, we cannot accept the return.

Complaint: [redacted]
I am rejecting this response because:Your statements are false. You did not return the shoes to me and advise me to go through Adidas. You returned them and said it was normal wear and tear. Also, we have had email correspondence since September 5th. Your last response to me was on September 20th. The dishonesty of this company is absolutely astonishing. 
[redacted]

Hellowe will give the customer a full refund.

HelloThis order was not placed through CampSaver.com directly. It was placed on Amazon.com with us being the 3rd party seller.  We have reviewed the order that the customer placed on Amazon.com. The item that Amazon.com shows in the order history was for  for the FlyLow Grizzly T-Shirt -...

Men's Black Medium, which was shipped to the customer. The order in the Amazon details was not for the Pants. It's possible that Amazon listed the item with other pants or similar products, but our image and description was for the shirt at 21.47.Also, there was no attachment to this Revdex.com complaint as stated by the customer showing that the pants were on the order. All we see is what Amazon is showing and  what our orders system. We are happy to refund the customer for the T-Shirt but we are unable to send the pants. ThanksAndy

I'm not sure what to tell the customer. Do we want the customers money? Of course we do! We do not have the item in stock and we are not stocking this brand anymore. We are not able to get the item from Kuat. We are no longer a vendor of the products and can't order more. We are just selling through what we have left in stock. We apologize profusely. I can offer a Thule rack at cost of the customer is interested.

HelloWe sincerely apologize for not having the item ordered. We will give the customer a discount on any backpack we have in stock at this time to make up for the issue.

[redacted], We apologize for the experience that you had with our company this past weekend. Thank you for allowing us to look further into your situation to assess possible training opportunities with our employees. In order to help remedy the situation and further clear up any...

misunderstandings from what happened to your order, we had one of our members of management reach out to you and I hope that you were able to come to a resolution that was better suited for you. Let us know if you ever need any further assitance and we would be happy to help. Thank you, CampSaver Management

Hello,We experienced a system error that led to some items being marked as '$0' on our website. We noticed the error within a few hours but some orders were still placed for some product for $0. We have offered the customer an amazing deal on the items  if they are still interested. But since...

the customer has not paid for the items due to them be ing listed at $0, we cannot send the order. We sent an email to the customer on Tuesday explaining the situation. Please have the customer respond to the email we sent them. Thanks you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

HelloWe shipped the new items Monday the 18th and the customer should have them today. This should resolve the issue. If it has not, please let me know.

Complaint: [redacted]
I am rejecting this response because: I do not believe that they do not have the item....

I just dont think they want to sell it at the price I purchased it at. For example, they sent me the attached email a few hours ago trying to convince me to purchase they same item from their website. Odd they are trying to get me to purchase an item they claim to not sell.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Attached is the image, price and description for the Flylow Men's Baker Ski Bib pants that was advertised on Amazon by Camp Saver.  It also shows ups as completed order invoice for a past purchase that I made and it says it was delivered, despite that the package was never delivered and Camp Saver sent me a t-shirt intead of the the ski pants.Sincerely,
[redacted]

Revdex.com:
While I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, consumers using this vendor's website need to be aware that  any use of a product renders the product "used" and this drastically limits returns. This return policy is not the equivalent of similar policies in wide use in the outdoor products industry nor is it in keeping with the return/warranty policies of many of the manufacturer's products that they sell.
Sincerely,
Paul T[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Beyond that, the employee who reached out to me was more than courteous and understanding and I regret my compliant in the first place My apologies and sincere gratitude to CampSaver for their handling of this situation even with such an irrational customer to deal with.  
Sincerely and kudos
[redacted]

Mr. [redacted],                 I apologize for the experience that you have had with our company. One of our steps in processing an order is to hold off on capturing payment until we are sure that we have the item in stock and ready to ship out. The line item...

that you may have seen with your bank was simply a pending authorization. We had not collected payment on the item that you had ordered. We have also looked into the listing of the item on our site and are having it removed. We are constantly striving for customer satisfaction and thank you for making us aware of this listing error.Let us know of any further concerns or questions. -CampSaver Management