Cancelon Inc.

Good afternoon,We have already contacted the customer and updated that the refund for the night of USD was issued.We have also provided the customer 10% discount for the next booking with us.Please let me know if you need additional information.Regards,***

Good afternoon,Thank you for bringing this matter to our attention.Since the payment was disputed, in order to assist the refund to be made ASAP, we have accepted the disputePlease kindly see the attached document confirming the date we have accepted the dispute and the date the money was withdrawn from our accountAfter contacting our payment processor, we were advised to suggest the customer to contact the chargeback department to clarify the issueIf no proper responce is received, we will be happy to help.Kind Regards,***

Dear All Hope you are well Thank you for your message I am sure that the reply was submitted for this complaint as we took immediate action after receiving your complaint We contacted the customer and refunded him fully for the booking he made with us as he updated he was
sure he chose different dates Please let me know if this can be updated in the systems Thanks and Regards, ***

Good afternoon.The customer made a booking with us via TripAdvisor site on the 9th of November The booking was made to the Quality Inn Near Grand Canyon hotel with the check in date of the 25th of NovemberThe customer received a voucher from us confirming her reservation and updating the
confirmation number will be sent to the customer a day before check inWe are sorry for the inconvenience and for the fact that the hotel did not recognize our company’s nameThis is quite surprising as we have sold reservation to the Quality Inn Near Grand Canyon beforeSome of the reservations are made via our travel partners in order to provide the best rates for our customersWe received a call from the customer on the 13th of November requesting to receive a hotel confirmation numberWe advised that we will provide the confirmation number ASAP and contacted the hotelThe customer requested to cancel the reservation on the 13th of NovemberThe reservation was cancelled and a full refund issuedWe are very sorry for the inconvenience and we would like to offer a customer 10% discount for her next booking with us in the upcoming year.Please let us know if you need further information

Good afternoon,We are sorry for the inconvenience the customer had to faceAfter reviewing the situation with the hotel, we were updated by the hotel that the there are indeed bookings the hotel located: one made with us and an additional - with another vendor.The hotel has requested the customer
to contact the hotel directly to cancel the booking which will not be used.We have notified the customer on the 23rd of Dec regarding this request from the hotel.Please let us know of you need additional information.Kind Regards,***

Good afternoon, After investigating, the customer booked a hotel stay with us for Hyatt Regency OrlandoThe customer requested to receive an internal confirmation number of the hotelSince it usually takes several hours for the reservation to be updated in the hotel's system, we have updated
the customer regarding the sameSince the customer updated that she would like to talk to the supervisor, the call was transferred to one of our supervisors (***)Even though the reservation was bought under non-refundable rates, we have cancelled and refunded the customer fullyAs soon as the refund was issued, a refund receipt was generated and sent to the customer (I am attaching the documents and the refund receipt)We are sorry for the inconvenience this situation causedSince this happened during a very stressful period of the Hurricane Irma, we tried our best to assist as fast as we canPlease let me know if you need additional informationKind Regards, ***

Good afternoon,Thank you for your message.We are aware of the issue and we communicated with the customer about it.Upon their arrival, the hotel indeed did not provide the room type the customer requested.After communicating with the hotel, the hotel shifted the customer to the correct room type and
we also compensated the customer by refunding her for the first night of her stay.Please let me know if you need additional information.Kind regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoonThe customer booked a non refundable reservation with usHe contacted us requested to cancel but the hotel denied due to the strict cancellation policy.We suggested the customer to resell it on our siteThe customer posted it with us and also with Roomer (the site also offers a secondary market for hotel reservations).The customer's reservation was sold via Roomer but the customer requested us to pay himAs we understood there was a genuine confusion as both of the sites offer the same services, we have refunded the customer fully.Please let us know if you need additional information.Kind regards,***

Good afternoonThe customer booked a non refundable reservation with usHe contacted us requested to cancel but the hotel denied due to the strict cancellation policy.We suggested the customer to resell it on our siteThe customer posted it with us and also with Roomer (the site also offers a
secondary market for hotel reservations).The customer's reservation was sold via Roomer but the customer requested us to pay himAs we understood there was a genuine confusion as both of the sites offer the same services, we have refunded the customer fully.Please let us know if you need additional information.Kind regards,***

Good afternoon,We are sorry for the inconvenience the customer had to experienceWe are sorry for the time it took to resolve this concernWe have received an update from the hotel that the money for the reservation was refunded to usWe have issued a full refund for the booking the customer
could not use due to the flight cancellation.We have notified the customer as well regarding the issue. Please let us know if you need additional information.Kind Regards,***

Good afternoon.The customer arrived at the hotel and was updated by the front desk that the reservation he has was not prepaid by us, even though the payment was settled at the time the booking was confirmedThe hotel therefore charged the customer again even through he have already paid us.We are
very sorry for the inconvenience and have already refunded MrDavid fullyOur support team have spoken to him and the hotel and we apologized for the inconvenience that he had to face.Please let us know if you need additional information. Kind regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoonMr*** *** bought a non refundable reservation with us.Mr*** contacted us to cancel the reservation and was updated that as the reservation is non refundable, we will not be able to cancel it.We suggested to use the service we offer: to resell the customer's reservation
on our site.The customer posted his reservation for sale on our site and on other sites offering the same service. The reservation was not sold with us, but with the site "Roomer".The customer requested the payment for the reservation from is.As we could see the is a confusion regarding the services provided and since our customer support is our top priority, we refunded the customer for the original payment for his reservation he tried to resell.Kind Regards,***

Good afternoon,We are sorry for the inconvenience the customer had to experience.After a negotiation with the hotel we have succeeded to issue a full refund .We have notified the customer regarding the refundThanks***

Good afternoon,After reviewing the complaint, we have recognised that this was a miscommunication between ourselves and our travel partnerWe took this into account and were able to refund the customer to the amount of USD. Please let us know if you need any additional
information. Regards,***

Good afternoon,Hope you are well.We are sorry for the inconvenienceWe have already issued a full refund for the hotel reservation that was not used due to the hurricane.We have sent a written confirmation to the customer regarding the full refund and the refund receipt.Please let me know if you
need additional confirmation.Kind Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoon. We are very sorry for the inconvenience the customer experienced. Since the customer bought a non-refundable reservation, it took some time to try to waive the cancellation charges for the booking Mr. [redacted] have made with us.Our customer support is our top priority. Even though...

the hotel is charging us fully for the customer's reservation and did not agree to refund for the booking, we decided to issue a full refund.Since Mr. [redacted] updated us about the health issues that will not allow them to travel. The refund was issued on the 16th of March and Mr. [redacted] was notified regarding the funds being returned to him (please see the attached refund receipt).We also followed up with the customer to make sure he saw the funds being returned to his credit card. Please do not hesitate to contact us for any further information. Kind Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]