Cancelon Inc.

Good afternoon,Thank you for sharing with us the details of this complaint.We are very sorry for the inconvenience and we will take Mr. [redacted]'sfeedback very seriously and will use it as an opportunity to improve our procedures.We have issued a full refund for the amount paid to us.Please do not...

hesitate to contact us for any assistance.Kind Regards,[redacted]

Good afternoon,The customer bought the reservation under a refundable rate up to the 30th of September as presented on our site prior to the purchase.As we could see, the customer requested to cancel the booking after the cancellation deadline.After talking to the hotel today, we have succeeded to...

cancel the customer's booking without any charges. We have refunded the customer fully.We have updated the customer.Please see the updated refund receipt that was sent to the customer.Kind regards,[redacted]

Dear All Hope you are well.   Thank you for your message.   I am sure we submitted the answer for this complaint as by the time we received your message the issue resolved. It is important to update that this complaint was addressed and sorted out with the customer.   The customer...

sold our reservation with the company Rommer. Roomer was supposed to pay the customer for this reservation. The customer requested us to pay instead of Rommer.   Despite the confusion, the customer had with addressing us and not Rommer with requesting the payment, succeeded to receive a full refund from the hotel for the customer's reservation and refunded him fully.   Please let us know if there is a way to update this in your systems.   Thank you for your assistance.   Kind Regards, [redacted]

Good afternoon.The customer bought a reservation with us with the cancellation policy as follows: Cancellations before Feb 11, 2017 12:00 PM (Local Time) are fully refundable. Bookings cancelled after Feb 11, 2017 12:00 PM (Local Time) are non-refundable and cannot be amended. There is no...

refund for no-shows or early checkouts.On the 14th of February, the customer contacted us to update they will not be able to travel due to the health issues. We requested to send the supporting documentation as at that time the reservation was already non refundable. We also updated the customer the time frame it usually takes to resolve such kind of requests (can take up to 14 days).On the 18th of February, we succeeded to receive a confirmation from the hotel that the booking can be cancelled with full refund. We issued a full refund and updated the customer regarding it.Please see the attached refund receipt that was also sent to the customer.Please do not hesitate to contact us for further informationRegards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have attached a copy of an email sent to me by the company stating that a refund would be given.  At this time, however, my credit card has not been credited with the refund.  This I have also confirmed with the credit card company, Citi.  Until the refund is actually issued and applied to my statement I cannot accept that the issue is resolved.  I called my credit card company with the information on the attached email and they told me not to accept anything until there is a refund issued from the company, as there is a history of stating that a refund is issued, but nothing is ever actually credited. Regarding their statement that the booking was made via a North American I.P. address, it needs to be noted that my wife and I use a VPN for security purposes while we are here in Argentina.  A record of charges on our credit card can easily be provided showing that our purchases are being made in Buenos Aires, Argentina where we currently reside and are working. Thank you for your help and attention to this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards, [redacted]

Good afternoon,Hope you are well.We are sorry for the inconvenience the customer experienced. After investigating the case, please see our comments:* On the 8th of April [redacted] purchased a hotel reservation from us using TripAdvisor comparison site.When purchasing an online hotel...

reservation the customer is requested to provide an email address, so the receipt for the purchase/refund and the hotel confirmation voucher can be forwarded to this email address.* The customer contacted us on the same date requesting to delete her credit card information and her phone number as she was worried somebody may misuse it as she mistyped her email address.We updated Ms. [redacted] that we do not save the credit card information in order to ensure secure transactions. And as per our private policy, her information is not shared. The customer also provided her correct email address.*The customer canceled her booking on the 8th of April.*On the 11th of April the customer contacted us to update the reservation link is still active. After checking the issue, we explained that the link "view your booking" that is sent to the customer along with the confirmation voucher allows the customer to see the status of her booking. When checking the customer's reservation link, we explained that the link shows the booking and the status "cancelled" in order for her to be sure that her request to cancel the reservation was accomplished.*As it was important to the customer to make sure this link is not showing any of the details connected to her cancelled reservation, we disabled the link as well.Please see the attached link and also our privacy policy which was also sent to Ms. [redacted].* We already removed all the details of Ms. [redacted] as per her requested and updated her regarding it.Please let me know if you need any further information.Kind Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon, hope you are well.We are very sorry for this inconvenience the customer had to face.Following our communication with the customer, the issue was resolved and the customer's card refunded as requested.We have advised the customer regarding the refund.We are sorry again for this...

unpleasant experience.Please let is know if you need additional information.Kind Regards.[redacted]

Good afternoon,The customer made his booking and was charged in USD. This happened as an American IP was used. The customer indeed confirmed it. Unfortunately, the booking was made under non-refundable rates and it took us time to negotiate with the hotel to request a full refund for the...

customer. As we all understood it was a genuine mistake and the customer updated he would never booked for such a price.At last, we have managed after a negotiation with the hotel to receive a full refund for the customer. We have refunded him fully and notified him regarding this.The refund was initiated on the 23rd of September.Please let us know if you need additional information.Kind Regards,[redacted]