Cancelon Inc.

Dear All We have replied this complaint and have contacted the customer in order to make sure the issue is resolved.   We have already accepted the dispute and sent the customer an additional amount using the PayPal account the customer has provided.   Please let me know if you are able to...

see our reply.   Kind Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoonThank you for bringing this to our attention. The payment was sent to the customer on the 9th of October.Please kindly review the attached confirmation. If  the customer is not able to see it , we will be happy to assist, Kind Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Thank you for your help!

Good afternoon,This issue arose due to a large overbooking at the aforementioned hotel which was unfortunately not communicated to us. We were therefore unable to deal with the problem as quickly as we would have liked.However, we have now resolved the situation with the customer and she has...

been refunded the full amount. We covered the difference of her extra payment and refunded the original booking charge to her.Please let us know if you need any more information from us.Regards[redacted]

Good afternoon,We are sorry fir the inconvenience the customer had to experience. Prior to the customer's stayed he contacted us in order to check if there are fees that are to be paid at the hotel upon arrival. We have updated that there are fees as resort fees that are paid to the hotel directly....

The customer advised that this was not presented when booking. Following the customer's complaint, we have issued a refund for the fees he was charged at the hotel.Mr. [redacted] has requested to refund him fully for the booking. After checking with the hotel, we were advised that the Mr.[redacted] has used the booking. We have advised Mr. [redacted] that we have refunded him for the resort fees but we will not be able to refund him for the booking as it was used by him (as per hotel's records). We are sorry for the inconvenience the customer had to face.Kind Regards,[redacted]

Good afternoon,We want to apologize for the inconvenience the customer has experienced. We have already issued a full refund to the customers account and the amount of 483 USD was returned to the customer's card.We will perform an internal investigation to learn from this incident and improve.Please...

let us know if you need additional information.Kind Regards,[redacted]

Dear Team,Hope you are well. We are sorry for the inconvenience the customer had to experience. After the negotiation with the hotel, we have succeeded to issue a full refund for the customer's reservation.  Please let us know if you need additional information.Kind Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good morning,
Hope you are well.
After the negotiation with the hotel, we have received an update that the hotel agreed to refund the customer fully for this reservation.
We have issued a refund on the 15th of November and also have notified the customer regarding the refund.
Please see the...

attached refund receipt.
Please let me know if you need additional information.
Kind Regards,
[redacted]

Good afternoon,We are very sorry for the experience and the inconvenience the customer had to experience. We have investigated this incident internally in order to learn and improve. We have already issued a full refund for the customer's stay. We are very sorry for the delay in resolving this...

issue.We have also updated the customer regarding the refund.Please let us know if you need additional information.Kind Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon,We are very sorry fore this inconvenience the customer had to face.After talking to the customer, we have refunded him fully and also sent him a cheque for 512.54 USD. The cheque was not received by the customer.We have now sent him a PayPal transfer to the PayPal account he provided....

We will contact the customer to make sure this was received. I am attaching the screenshots of the paypal transfer. We are once again sorry for the inconvenience.Kind Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We called the hotel about this and they said we had to contact cancelon to fix it. Cancelon said they spoke with a Miss [redacted] and when we called the hotel they said there was no one named [redacted] there. The people we spoke with from cancelon were clearly in another country and spoke very poor English so we clearly believe the reputable hotel.. We have already completed our stay at the hotel and the hotel worked with us to resolve the issue, but I think people should be advised that cancelon is not a reputable company.
Regards,
[redacted]

Good afternoon,We are sorry for the inconvenience the customer had to experience.We have succeeded to receive a confirmation of a full refund for the customer's request.The full refund was issued and the customer was notified.Please let me know if you need additional information.Kind...

regards,[redacted]

Good evening,Hope you are well.We are very sorry for this inconvenience. Our IT team is investigating this issue.Following our communication with the customer, we have suggested him 50% discount off the amount he paid for his reservation, The customer has accepted the compensation.We are again...

sorry for the inconvenience the customer had to face.Please let us know if you need additional information.Kind Regards,[redacted]

Good afternoon,We are truly for the inconvenience the customer had to face. As per the confirmation voucher that was sent to the customer immediately after the purchase, we have advised that we will provide the hotel confirmation number a day prior to check in (please see the attached email that was...

sent to the customer). We have sent the confirmation a day before check in (please see the attached). We can completely understand the frustration and the inconvenience the customer has experienced. Our customer satisfaction is our top priority. After our communication with the customer today and a request to cancel the booking and to receive a full refund, we have issued a full refund,Please let us know if there is anything additional we can assist with.Kind Regards[redacted]

Good afternoon,We are very sorry for the inconvenience that Ms. [redacted] had to experience with this reservation due to the fact that the hotel created an overbooking situation due to the convention.After contacting Ms. [redacted], we have refunded them fully and sent them the difference for the amount...

they had to pay for the alternative accommodation.We hope that this resolution met Ms. [redacted]'s expectations.Please do not hesitate to contact us for any further information.Regards,[redacted]

Good afternoon.The customer booked a reservation with us for the Hyatt Regency for the dates of the 7th till the 10th of October. The customer paid 693 USD for this reservation. On  the 16th of October the hotel updated our travel partner they have an overbooking situation and the customer will...

have to be relocated to an alternative property. We offered the customer an alternative option, which was the International Hotel and Suites. This hotel was a 3 star hotel and we suggested the customer an upgraded room type and also 30% for the inconvenience. The customer accepted this option. After providing the confirmation number for the alternative hotel, the customer contacted us updating that the alternative hotel is not of the same level and is cheaper than the original hotel booked and that the refund needs to be done for the price difference. After checking the prices for the dates with no special event at the alternative hotel, we suggested the customer the refund of 435 USD off the price she paid. The customer was provided the alternative hotel for the price of 258 USD and the refund was refund was processed on the 6th of October after confirming the customer accepting this. We also suggested the customer a free transportation from the hotel to the event, but the customer updated she will not be needing it. Later the same day, the 6th of October, the customer contacted us again requesting to receive a full refund as the hotel is not comfortable and it is difficult for her to climb the stairs. We issued a full refund and kept the reservation confirmed at the hotel. We are very sorry for the inconvenience the customer had to experience. We tried our best to meet the customer’s expectations and to make sure she will be satisfied with the solution provided in this overbooking situation.