CanvasTarps.com

Complaint: [redacted] I am rejecting this response because: This is the EXACT SAME response that I got from this companyIf you look at the attached documents there are pictures to show that the tarp was never used by us because we could not even get it assembled to use itLook at the pictures......this kind of damage is not from a product being installedLike I said, we couldn't even get to that pointAnd they also gave the excuse that our order was "out of the limited warranty"......what the heckthis product was intended for shade over a period of several seasons not for a single event !!!! If you will notice, we responded to this within "not 30" if they are talking about daysThis tarp has NOT BEEN USED by this Agency......it is ridiculous that an item that this Agency paid this much money for will NOT STAND BY THEIR PRODUCT LONGER THAN !!!!! I WANT MY MONEY BACK !!!!!!! Regards, [redacted]

Revdex.com ID- [redacted] Re: [redacted] [redacted] - Customer Service IssueWe are in receipt of a complaint filed by Mrs [redacted] on 07/30/2015.Mrs [redacted] has purchased on June 23, 2015:Ball Bungee – Piece Bag – 11” White (1)Canopy Cover Replacement x – White (1) We consider her a very valued customer We are disappointed to see that Mrs [redacted] didnot receive her shipment within the hoursHowever, to provide her with thebest customer service possible we have shipped the 11” White Ball Bungees(100ct)The FedEx tracking number for this item is [redacted] She canuse this to track her order with FedEx any time after 8:00pm today, 7/31/Ourgoal is to please every one of our customersAbadak will do whatever'snecessary to ensure Mrs***’s opinion of Abadak is repaired.Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: If the replacement tarp was offered and was sent when we needed it, specifically when a alarm fire created an emergency need for protection of our building due to a collapsed roof, then we would have accepted itHowever, we NO LONGER have that need (as that was more than months ago) If the replacement she is offering now was offered when we needed it, we would not have filed this complaint! As you can see by [redacted] ’s response, they continue to resist monetary compensation for their faulty product and, in my conversation with their representative, she was totally resistant to any kind of compensation at that time, and would not even allow us to ship the faulty product back to them in order to receive the refund or replacement Thus monetary compensation is the only reasonable response that would demonstrate integrity and restore trust in their company Regards, [redacted]

Good morning,Please see the attached PDF response to complaint ID# - [redacted] Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello Ms***, I just received a package from Abadak, Inc It included two mesh side curtains and a package of bungee balls Although, they did not address all the issues with my order, at this point, I am willing to close this dispute I appreciate all your help in this matterYou do good work Thank you, [redacted]

Revdex.com ID- [redacted] 02/08/ Re: [redacted] # [redacted] – Customer Service Issues We are in receipt of a complaint filed by MrsWells on 01/22/MrsWells has purchased on January 12, 2016: Canopy Cover Replacement 12x20-Silver (1) We consider her a very valued customer We are disappointed to see that MrsWells has experienced difficulties with her product, and was unable to resolve the issue through one of our customer service representativeIf [redacted] is interested in receiving a correctly sized product, we are willing to work with her to get her a replacementTo return the item, a pre-paid return label would need to be emailed to her, and I will ensure that the restocking fee is waived once the product has been received and inspectedPlease let us know what resolution is desiredOur goal is to please every one of our customersAbadak will do whatever's necessary to ensure [redacted] opinion of Abadak is repaired Thank you, [redacted] Office Manager Abadak, IncFM Georgetown, Texas [redacted]

Complaint: [redacted] I am rejecting this response because: after repeated calls and emails lasting over a month, I had to pay someone try to make adjustments in the fieldWe needed the canopy up, period, as snow had already fallen on multiple occasionsI finally received a call from [redacted] , in the warehouse, the day after making the complaintShe offered to send new polesI had already had them try and resolve this by sending new poles once before this, and had already paid someone to come and cut the poles to attempt to make it workThis cost me $I asked for a refund in that amount and she said the best they could do was send me new poles ( this would be a third set , and I still have to dispose of the second set, which are large and difficult to dispose of), or give me a 10% discount, which is less than forty dollarsI spent much time attempting to resolve this problem, both in emails and by placing phone calls, over more than a months timeI now have a substandard product due to trying to engineer poles onsite, as well as being out of pocket for labor to do thisThe offer of ten percent does not seem to be a fair offer due to my time and money spent on their poor serviceThis was a six week issue which no one seemed concerned about until I made this complaintI think the refund of that I requested is fair and reasonableI still have a substandard product , Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

March 22, we purchased a canopy replacement cover for the 14xHeavy Duty Car Canopy We Purchased the ACHDCCback in from your company We have ordered the replacement cover from you in the past without issue (ACCCR1420) On April 25, I contacted customer service The cover we received measured 15.2xand is too small Shayna processed a replacement on 4/26/ I was assured this would be checked before it left the warehouse We did not hang it at the beginning of April when it was received because it was still snowing regularly out here On May 11th I again sent my field tech to install the canopy for our client This time it measured even smaller at 13.6x The replacement product we need is for ACHDCCthat we ordered from you back in The cover should be the ACCCRand it should be 16xin Tan Even the product description states the cover should measure 16x The extra length it to account for the pitch in the frame On Friday May 12th I was told that the replacement would be shipped that day or first thing in the morning I again asked that this be double checked before it even leaves the warehouse and was assured it would be I was also told that it was not possible to expedite shipping and it could only go out ground On Monday May 16th around 4pm I called to inquire on the status as I had not received either the product or the tracking info or a shipping conformation I was told by Shayna that: ‘Sorry this is taking so long and being an inconvenienceAfter getting the order ready to ship out we did the measurements and realized that the whole shipment of this specific size of tarps the whole batch was completely wrongWe just received a new shipment and are in the process of measuring yours to make sure it's the correct sizeSo with that being said she should have your correct and measured size sent out to you tomorrow Sorry again we just want to make sure that you get the correct size so you won't have a to go through this again.’ I wish someone had told me this on Friday I already assured our client it was FINALLY on the way and correct I asked for expedited shipping and only ground is available Quite honestly for the hassle I am surprised we are not getting a credit for the product Shayna told me she would reach out to management and I never heard more about it On Friday May 20th I emailed Shayna again I asked for a shipment conformation or a tracking number I never received a reply I also called and asked to speak with management about the repeated errors and lack of follow up I also mentioned that given the hassle and repeated errors we should receive a credit for the product in addition to the correction I was told that 10% was the best they could do I said that was unacceptable and I wanted to speak with management I was told the best they could do was leave them a message and they should call me on Monday I asked for customer service and was told they were not available Today we received the 3rd shipment and it again measured wrong at 13.6xand was too small Shayna was not available and I finally after speaking to different people got a call back from Michelle (a manager) She will get us out a cover tomorrow and if she cannot then she will call us in the morning They can only ground ship and cannot expedite the shipping speed If she cannot get one she will call us They no longer have Tan so 1st choice Green, 2nd choice Red and last choice white She also can only give us the 10% discount on the product I told her to ship it and we will never do business with them again 5/24/16: 1:25pm Called for update No one has called us yet as promised Maureen put a message in for a call back So since March I have not received the correct product and the service has been less than acceptable

Re: [redacted] P [redacted] # [redacted] – Product Issues We are in receipt of a complaint filed by Mrs [redacted] on 06/29/Mrs [redacted] has purchased on May 10, 2016: Custom Blue Canvas Tarp 20’ x 24’ Grommets Appx Every 24” (1) We are sorry to hear that the purchased tarp has incurred damagesCustom tarp orders are all sales finalMrs [redacted] had the option to notify us within days AND prior to using the tarp if there were manufacturer defects upon receiving the tarpOnce the tarp has been used, we can no longer offer a replacement for any reasonThank you, [redacted] Customer Service and Sales Manager Abadak, IncFM Georgetown, Texas [redacted] @abadak.com [redacted]

Complaint: [redacted] I am rejecting this response because:This is the EXACT SAME response that I got from this company.If you look at the attached documents there are pictures to show that the tarp was never used by us because we could not even get it assembled to use itLook at the pictures......this kind of damage is not from a product being installedLike I said, we couldn't even get to that pointAnd they also gave the excuse that our order was "out of the limited warranty"......what the heckthis product was intended for shade over a period of several seasons not for a single event !!!! If you will notice, we responded to this within "not 30" if they are talking about daysThis tarp has NOT BEEN USED by this Agency......it is ridiculous that an item that this Agency paid this much money for will NOT STAND BY THEIR PRODUCT LONGER THAN !!!!! I WANT MY MONEY BACK !!!!!!! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Because of the company own policiesTheir advertisement states “ our canopies withstand opening and closingAce canopy name offering the highest quality canopy and tents in the worldAce mission is to satisfy every customer /all shipments must be inspected by customer within days of the order date to ensure satisfactionUn/used product are covered for days from the order date for manufacturerI follow all of the company policies Order number Description of defect Photos showing area of concernAce canopy response to my complaint, No options in sending a new tent or canopy frameMy response ( you send a new tent/canopy frame without screws on my original purchaseAce canopy company is still on the internet advertising the same 20xpop up canopy at discounted/ close price on their websiteThe close-out rebate ($120) that the company is offering on this so-called discounted product, applied it to the return shipping cost and I will paid the differenceDeduct it from the monies that have been collected from my credit card on file, No re-stocking feeNo hidden feesE-mail, Revdex.com and me a detail price ledger/cost ledger of shipment paid or payment on the original tracking order Used the same frieght shipping company or another freight company not to exceed original cost E-mail Revdex.com all agreement ( shipping details, cost return record before shipping , no restocking fee, I agree to paid the difference, after the $discountred close out rebate is added to the return shipping price ) Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHello Ms***, I just received a package from Abadak, Inc It included two mesh side curtains and a package of bungee balls Although, they did not address all the issues with my order, at this point, I am willing to close this dispute I appreciate all your help in this matterYou do good work Thank you, [redacted]

Revdex.com ID- [redacted] 10/17/ Re: [redacted] # [redacted] – Guarantee Or Warranty Issues We are in receipt of a complaint filed by Mrs [redacted] on 09/19/Mrs [redacted] has purchased on August 02, 2016: Enclosed Canopy 10x- Silver – (1) I worked with Mrs [redacted] on September 21-to get her the correct top for her itemThe correct canopy top was shipped out on September I called Mrs [redacted] today to make sure that she had received it, and she confirmed that she had and that it was working greatThank you, [redacted] Customer Service and Sales Manager Abadak, Inc [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI dont understand why I had to continue to call and call and cal, yet one email to Revdex.com and its handled I will wait for the credit to my card and I will advise if it does not show upThank you to all Regards, [redacted]

Revdex.com ID - [redacted] 02/10/17Re: [redacted] # [redacted] – Product IssuesWe are in receipt of a complaint filed by [redacted] on 1/16/[redacted] has purchased on July 15, 2016:Blue Poly Tarp 100’ x 100’ – Single (1)We consider her a very valued customer We are disappointed to see that [redacted] has experienced difficulties with her product, and was unable to resolve the issue through one of our customer service representativesIf [redacted] is interested in receiving a one-time replacement of the product, we are willing to work with her to get her a replacementThere is no option for a refund for this productWith [redacted] ’s acceptance of the resolution, we will ship the replacement tarp outOur goal is to please every one of our customers [redacted] will do whatever's necessary to ensure [redacted] ’s opinion of [redacted] is repaired.Thank you, [redacted]

We are in receipt of a complaint filed by [redacted] on 04/03/[redacted] has purchased on January 20, 2017:10’x20’ Supreme Outdoor Canopy Enclosed With Windows - (1)We consider him a very valued customerWe are disappointed to see that [redacted] has experienced difficulties with his product Although this product is only covered for days from the invoice date for any sort of manufacturer defect, we have made an exception for [redacted] and shipped him a one-time replacement of both zippered peak ends that he had malfunctionThe FedEx tracking number for this shipment is [redacted] Our goal is to please every one of our customersWe will do whatever's necessary to ensure [redacted] ’ opinion of [redacted] is repaired.Thank you,

Complaint: [redacted] I am rejecting this response because: we feel the canopy we received was defective and should be replaced. We used 8 volunteer missionaries to set up this canopy and were very careful as the canopy was bought with raised funds. I shouldn't have said we received the canopy with no tares as I did not inspect the canopy beforehand. We think the canopy already had a tare and was defective when we received it.Your warranty states, "This limited warranty does not cover damage due to neglect, wind, snow, fire misuse or any act of God, nor does this limited warranty cover damage resulting from the canopy not having been securely fastened down nor from improper installation".We have done nothing to void our warranty and had a supervisor and 8 volunteers on hand when we set up the canopy. There is obviously something wrong with the product. I would also like to check phone records as I called in for a refund within the 30 day warranty but never received any help. Just called and asked for these phone records and LaToya said they would not be able to give me any information that might help me with this claim. We didn't receive our canopy until 8/15/14 which means the 30 day warranty is good until 9/15/14. After finally talking to ***, who said there would be no problem with this return, since I called before the warranty due date, I email him on 9/24/14. [redacted] never returned any of my calls or emails, ever. So basically I called to return the product well before the warranty expiration date but received no help what so ever from any staff. They just blatantly ignored my calls and emails. It looks like this has happened to many people in the past so I'm not surprised. I am surprised that this organization would do this to a non-profit organization, the canopy we purchased was for 5-11 year old homeschool children and that's who I am fighting for. This has become and moral and integrity issue within your organization's policies and I recommend you consider standing by your product and customer service in hopes of obtaining an influential customer. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com ID- [redacted] Re: *** [redacted] #***- Delivery Issue We are in receipt of a complaint filed by Mr [redacted] on 07/09/Mr [redacted] has purchased on June 11, 2015:10’ x 10’ Swapmeet Flat Canopy – Silver (1)Canopy Foot Pads 3/8” (4) We consider him a very valued customer We are disappointed to see that Mr [redacted] did not receive his shipment within the hoursHowever, to provide him withthe best customer service possible we have refunded the full order amount of $ Our goal is to please every one of our customers Abadak will do whatever's necessary to ensure Mr [redacted] ’s opinion of Abadak is repairedThank you, [redacted]