CanvasTarps.com

Complaint: [redacted]
I am rejecting this response because:
I am not sure what has happened to close this complaint.  Nothing has been resolved.  The Ace Company has not yet sent me any of the missing and promised items or contacted me in any way. I responded to [redacted]s  e-mail immediately on June 22nd (see below) and have not had any further communications. Please let me know what needs to be done to resolve this issue. Thank you for your time and assistance. Have a great Holiday weekend, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello Ms. [redacted],   I just received a package from Abadak, Inc.  It included two mesh side curtains and a package of bungee balls.  Although, they did not address all the issues with my order, at this point,  I am willing to close this dispute.     I appreciate all your help in this matter. You do good work.    Thank you,   [redacted]

Complaint: [redacted]
 
I am rejecting this response because:The company, TarpsPlus, sent me a product that I used for its expressed purpose--to cover furniture, an outdoor patio swing.  The product permanently damaged the cushion for that swing.  That alone should be enough for an ethical company to act to regarding damages.  Worse, because the dye that damaged the cushion melted after it was installed, as outdoor temperatures increased, there was no way to anticipate a problem.  The dye is apparently mixed with wax.  The company had to have known that the wax would melt in warm temperatures.  Because there was no warning about the melting in their web advertisement or on the packaging, the consumer could not know about the defect.  It was like experiencing a malicious practical joke.  Negligence.Refunding the $40+ for the cost of the tarp is an insufficient resolution.  Replacing the swing cushion will cost $150+
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Because of the company own policies. Their advertisement states “ our canopies withstand opening and closing. Ace canopy name offering  the highest quality canopy and tents in the world. Ace mission is to satisfy every customer /all shipments must be inspected by customer within 30 days of the order date to ensure satisfaction. Un/used product are covered for 30 days from the order date for manufacturer. I follow all of the company policies 1. Order number 2. Description of defect 3. Photos showing area of concern. Ace canopy response to my complaint, No options  in sending a new tent or canopy frame. My response ( you send a new tent/canopy frame without screws on my original purchase. Ace canopy company is still on the internet advertising the same 20x20 pop up canopy at discounted/ close price on their website. The close-out rebate ($120) that the company is offering on this so-called  discounted product, applied it to the return shipping cost and I will paid the difference. Deduct it from the monies that have been collected from my credit card on file, No re-stocking fee. No hidden fees. E-mail, Revdex.com and me a detail price ledger/cost ledger of shipment paid or payment on the original tracking order . Used the same frieght shipping company or another freight company not to exceed original cost . E-mail Revdex.com all agreement ( shipping details,  cost return  record before shipping , no restocking fee, I agree to paid the difference, after the $120 discountred close out rebate is added to the return shipping price ).
Regards,
[redacted]

Good morning,Please see the attached PDF response to complaint ID# - [redacted] Thank you,

Revdex.com ID- [redacted]Re:  [redacted] #[redacted]- Customer Service IssuesWe are in receipt of a complaint filed by Mr. [redacted] on 07/20/2015. Mr. [redacted] has purchased on June 26, 2015:Instant Pop Up Tent Replacement Cover10’ x 10’ – Cadillac (1)We consider him a very valued...

customer.  When we attempted to obtain payment from Mr. [redacted] his credit card was declined. Several employees attempted to assist him in making a successful payment. A payment was never successfully processed on our end, therefore the customer never paid for this product. Our goal is toplease every one of our customers, however we have been notified by the vendor that this product is no longer available. We have attempted to locate this product for Mr. [redacted] through different vendors, however we are unable to find a vendor that sells this product. Abadak will do whatever's necessary to ensure Mr. [redacted] opinion of Abadak is repaired, however it is not an option to get this specific canopy to the customer. Thank you, [redacted]Abadak INC.[redacted]
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Revdex.com ID - [redacted] 05/17/17Re: [redacted] – Product IssuesWe are in receipt of a complaint filed by [redacted] on 05/04/2017.[redacted] has purchased on February 01, 2017:Green Poly Tarp 18’ x 24’ – Single – (1)We consider her a very valued customer. We are disappointed to see that [redacted]...

[redacted] has experienced difficulties with her product. This product is covered for first 30 days from the invoice date for any sort of manufacturer defect, and the customer should have contacted us immediately, and prior to use/installation, if the tarp had arrived with a defect. If [redacted] is interested in receiving a one-time replacement of the product, we are willing to work with her to get her a replacement, however it will be a replacement of the exact same product. There is no option for a refund for this product, nor is there an option for an “upgraded” replacement tarp. With [redacted]’s acceptance of the resolution, we will ship the replacement tarp out. Our goal is to please every one of our customers. We will do whatever's necessary to ensure [redacted]’s opinion of Abadak is repaired.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I dont understand why I had to continue to call and call and cal, yet one email to Revdex.com and its handled.  I will wait for the credit to my card and I will advise if it does not show up. Thank you to all
Regards,
[redacted]

Revdex.com ID- [redacted] 08/15/16Re: [redacted] #[redacted]– Refund / Exchange IssuesWe are in receipt of a complaint filed by Mr. [redacted] on 08/15/2016.Mr. [redacted] has purchased on July 15, 2016:Tan Mesh Tarp 16’ x 20’ – (1)We are sorry to hear that Mr. [redacted] experienced a defect in the tarp he ordered....

We have processed a full refund of $166.32 as of today, 8/15/16. Mr. [redacted] should allow 3-5 business days for this refund to reflect with his bank. Our goal is to please every one of our customers.Thank you,[redacted]Customer Service and Sales ManagerAbadak, Inc.[redacted]Georgetown, Texas 78626[redacted]

We are in receipt of a complaint filed by [redacted] on 07/05/2017.[redacted] has purchased on April 29, 2017:Green Canvas Tarp 6’ x 10’ – (1)We consider him a very valued customer. We apologize that [redacted] has experienced difficulties with his product. In order to resolve the matter, I have...

granted a full refund, including shipping, on the order. That will be the extent of the resolution and no further compensations will occur. Our goal is to please every one of our customers. We will do whatever's necessary to ensure [redacted]’s opinion of [redacted] is repaired.Thank you,

We are in receipt of a complaint filed by [redacted] on 04/03/2017.[redacted] has purchased on January 20, 2017:10’x20’ Supreme Outdoor Canopy Enclosed With Windows - (1)We consider him a very valued customer. We are disappointed to see that [redacted] has experienced difficulties with his product....

Although this product is only covered for 30 days from the invoice date for any sort of manufacturer defect, we have made an exception for [redacted] and shipped him a one-time replacement of both zippered peak ends that he had malfunction. The FedEx tracking number for this shipment is [redacted]. Our goal is to please every one of our customers. We will do whatever's necessary to ensure [redacted]’ opinion of [redacted] is repaired.Thank you,

Revdex.com ID-[redacted]Re: [redacted] #[redacted]- Refund or Exchange IssuesWe are in receipt of a complaint filed by Mr. [redacted] on 07/14/2015. Mr. [redacted] purchased on April 08, 2015:(1) White Tarp 60' x 60' - Single (2) 90x90...

Baseball Field TarpOrder Subtotal: $2970.00Discount: $297.00Shipping: $402.48Total Paid: $3075.48We consider Mr. [redacted] a valued customer. One of our product specialists, [redacted], assisted him in getting pricing quotes for baseball field covers. Will advised the customer on which products would work best for the size field the customer wanted covered, however, the customer indicated that he would need to settle for a smaller size due to budget restraints. Will gave the customer 10% off of his order, saving him $297.00, and offered stakes as a free accessory with his purchase. The products that were purchased were covered by a 30-day warranty. The customer contacted us outside of the warranty period stating that his product was ripping and he would like a refund. We are unable to cover his product if it is damaged beyond the 30-day warranty period. This is considered wear from normal usage. We do not recommend that customers purchase products that are not the recommended size for the customer's intended application, however we want to make sure that every customer is taken care of to the best of our abilities. Our customer service department attempted to assist the customer in handling their issues. The customer was being threatening when dealing with our customer service staff and was uncooperative in our attempts to find a solution that was agreeable by both the company and the customer. We are always willing to work with our customers when problems of this nature arise, but the customer remained belligerent through our attempts to assist him, due to our inability to grant a full refund for a product he had used for over a month. Our goal is to please every one of our customers, therefore we are willing to offer the customer another 10% off of his order. Thank you,[redacted]
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Complaint: [redacted]
I am rejecting this response because:
I am not sure what has happened to close this complaint.  Nothing has been resolved.  The Ace Company has not yet sent me any of the missing and promised items or contacted me in any way. I responded to [redacted]s  e-mail immediately on June 22nd (see below) and have not had any further communications. Please let me know what needs to be done to resolve this issue. Thank you for your time and assistance. Have a great Holiday weekend, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com ID - [redacted]     02/10/17Re: [redacted] #[redacted] – Product IssuesWe are in receipt of a complaint filed by [redacted] on 1/16/2017.[redacted] has purchased on July 15, 2016:Blue Poly Tarp 100’ x 100’ – Single (1)We consider her a very valued customer We are disappointed to see...

that [redacted] has experienced difficulties with her product, and was unable to resolve the issue through one of our customer service representatives. If [redacted] is interested in receiving a one-time replacement of the product, we are willing to work with her to get her a replacement. There is no option for a refund for this product. With [redacted]’s acceptance of the resolution, we will ship the replacement tarp out. Our goal is to please every one of our customers. [redacted] will do whatever's necessary to ensure [redacted]’s opinion of [redacted] is repaired.Thank you,[redacted]
[redacted]
[redacted]
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Re: [redacted] P [redacted] #[redacted]– Product Issues We are in receipt of a complaint filed by Mrs. [redacted] on 06/29/2016. Mrs. [redacted] has purchased on May 10, 2016: Custom Blue Canvas Tarp 20’ x 24’ Grommets Appx Every 24” (1) We are sorry to hear that the purchased tarp...

has incurred damages. Custom tarp orders are all sales final. Mrs. [redacted] had the option to notify us within 30 days AND prior to using the tarp if there were manufacturer defects upon receiving the tarp. Once the tarp has been used, we can no longer offer a replacement for any reason. Thank you, [redacted] Customer Service and Sales Manager Abadak, Inc. 5651 FM 971 Georgetown, Texas 78626 [redacted]@abadak.com [redacted]

Complaint: [redacted]
I am rejecting this response because:This is the EXACT SAME response that I got from this company.If you look at the attached documents there are pictures to show that the tarp was never used by us because we could not even get it assembled to use it. Look at the pictures......this kind of damage is not from a product being installed. Like I said, we couldn't even get to that point. And they also gave the excuse that our order was "out of the 30 limited warranty"......what the heck...... this product was intended for shade over a period of several seasons not for a single event !!!! If you will notice, we responded to this within "28 not 30" if they are talking about days. This tarp has NOT BEEN USED by this Agency......it is ridiculous that an item that this Agency paid this much money for will NOT STAND BY THEIR PRODUCT LONGER THAN 30 !!!!! I WANT MY MONEY BACK !!!!!!!
Regards,
[redacted]

Revdex.com ID- [redacted]Re:  [redacted] - Customer Service IssueWe are in receipt of a complaint filed by Mrs. [redacted] on 07/30/2015.Mrs. [redacted] has purchased on June 23, 2015:Ball Bungee – 100 Piece Bag – 11” White (1)Canopy Cover Replacement 14 x 20...

– White (1)   We consider her a very valued customer.  We are disappointed to see that Mrs. [redacted] didnot receive her shipment within the 72 hours. However, to provide her with thebest customer service possible we have shipped the 11” White Ball Bungees(100ct). The FedEx tracking number for this item is [redacted]. She canuse this to track her order with FedEx any time after 8:00pm today, 7/31/15. Ourgoal is to please every one of our customers. Abadak will do whatever'snecessary to ensure Mrs. [redacted]’s opinion of Abadak is repaired.Thank you, [redacted]

[redacted]...

[redacted]                                   ...⇄ [redacted]. Mrs. [redacted] has purchased on September 22, 2014: Pop Up Tent 10x20 Professional – Red (1) We consider her a very valued customer.  We are disappointed to see that Mrs. [redacted] did not receive her Carry Bag With Wheels when her order was initially delivered. We have reviewed her order and the bag with wheels she requested be sent to her was delivered on January 14, 2015. The UPS tracking number on file for this delivery is [redacted]. Our goal is to please every one of our customers. Abadak will do whatever's necessary to ensure Mrs. [redacted] opinion of Abadak is repaired. Thank you, [redacted]