CanvasTarps.com

Revdex.com ID- [redacted]      
white;">                                                ...⇄   Re:  [redacted] – Customer Service Issues   We are in receipt of a complaint filed by Mrs. Wells on 01/22/2016. Mrs. Wells has purchased on January 12, 2016: Canopy Cover Replacement 12x20-Silver (1) We consider her a very valued customer.  We are disappointed to see that Mrs. Wells has experienced difficulties with her product, and was unable to resolve the issue through one of our customer service representative. If [redacted] is interested in receiving a correctly sized product, we are willing to work with her to get her a replacement. To return the item, a pre-paid return label would need to be emailed to her, and I will ensure that the restocking fee is waived once the product has been received and inspected. Please let us know what resolution is desired. Our goal is to please every one of our customers. Abadak will do whatever's necessary to ensure [redacted] opinion of Abadak is repaired.     Thank you,   [redacted] Office Manager Abadak, Inc. 5651 FM 971 Georgetown, Texas 78626 [redacted]

Revdex.com ID- [redacted]Re:  [redacted] #[redacted]- Customer Service IssuesWe are in receipt of a complaint filed by Mr. [redacted] on 07/20/2015. Mr. [redacted] has purchased on June 26, 2015:Instant Pop Up Tent Replacement Cover10’ x 10’ – Cadillac...

(1)We consider him a very valued customer.  When we attempted to obtain payment from Mr. [redacted] his credit card was declined. Several employees attempted to assist him in making a successful payment. A payment was never successfully processed on our end, therefore the customer never paid for this product. Our goal is toplease every one of our customers, however we have been notified by the vendor that this product is no longer available. We have attempted to locate this product for Mr. [redacted] through different vendors, however we are unable to find a vendor that sells this product. Abadak will do whatever's necessary to ensure Mr. [redacted] opinion of Abadak is repaired, however it is not an option to get this specific canopy to the customer. Thank you, [redacted]Abadak INC.[redacted]
[redacted]
[redacted]

Good morning,
Please see the attached PDF response to complaint ID# - [redacted] 
Thank you,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
A  big Thank You!!!  [redacted]
 
note from Abadak for my records
We consider her a very valued customer.  We are disappointed to see that Mrs. [redacted] didnot receive her shipment within the 72 hours. However, to provide her with thebest customer service possible we have shipped the 11” White Ball Bungees(100ct). The FedEx tracking number for this item is [redacted]. She canuse this to track her order with FedEx any time after 8:00pm today, 7/31/15. Ourgoal is to please every one of our customers. Abadak will do whatever'snecessary to ensure Mrs. [redacted] opinion of Abadak is repaired.

Revdex.com ID- [redacted]
white;">                                                      ...⇄   Re:  [redacted] – Customer Service Issues   We are in receipt of a complaint filed by Mr. [redacted] on 04/27/2016. Mr. [redacted] has purchased on April 20, 2016: Canopy Cover Replacement 10’x10’-Silver (1) We consider him a very valued customer.  We are disappointed to see that Mr. [redacted] has experienced difficulties receiving the correct product. The correct canopy cover replacement for the to replace the incorrect color that he originally received was shipped via FedEx ground on May 12, 2016. The tracking number for this shipment is [redacted]. Our records indicate that the replacement was delivered to Mr. [redacted] on May 13, 2016.  Our goal is to please every one of our customers. Abadak will do whatever's necessary to ensure Mr. [redacted]’s opinion of Abadak is repaired.     Best Regards, [redacted] Customer Service and Sales Manager Abadak, Inc. [redacted] Georgetown, Texas 78626 [redacted]

Revdex.com ID- [redacted] Re:  [redacted] #[redacted]- Delivery Issue We are in receipt of a complaint filed by Mr. [redacted]on 07/09/2015. Mr. [redacted] has purchased on June 11, 2015:10’ x 10’ Swapmeet Flat Canopy – Silver...

(1)Canopy Foot Pads 1 3/8” (4)   We consider him a very valued customer.  We are disappointed to see that Mr. [redacted]did not receive his shipment within the 72 hours. However, to provide him withthe best customer service possible we have refunded the full order amount of $146.14.  Our goal is to please every one of our customers.  Abadak will do whatever's necessary to ensure Mr. [redacted]’s opinion of Abadak is repaired. Thank you, [redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:DID YOU RECEIVE MY RESPONSE SENT MOMENTS AGO?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: after repeated calls and emails lasting over a month, I had to pay someone try to make adjustments in the field. We...

needed the canopy up, period, as snow had already fallen on multiple occasions. I finally received a call from [redacted], in the warehouse, the day after making the complaint. She offered to send new poles. I had already had them try and resolve this by sending new poles once before this, and had already paid someone to come and cut the poles to attempt to make it work. This cost me $100.00. I asked for a refund in that amount and she said the best they could do was send me new poles ( this would be a third set , and I still have to dispose of the second set, which are large and difficult to dispose of), or give me a 10% discount, which is less than forty dollars. I spent much time attempting to resolve this problem, both in emails and by placing phone calls, over more than a months time. I now have a substandard product due to trying to engineer poles onsite, as well as being out of pocket for labor to do this. The offer of ten percent does not seem to be a fair offer due to my time and money spent on their poor service. This was a six week issue which no one seemed concerned about until I made this complaint. I think the refund of 100.00 that I requested is fair and reasonable. I still have a substandard product.
, 
Regards,
[redacted]

Revdex.com ID- [redacted]
08/08/16
Re: [redacted] #[redacted]– Product Issues
We are in receipt of a complaint filed by Mr. [redacted] on 07/20/2016.Mr. [redacted] has purchased on June 21, 2016:Natural Untreated Canvas Tarp 5’ x 7’ Grommets Appx Ev 24” - (4)We are sorry to hear...

that Mr. [redacted] was dissatisfied with the seams on his custom tarps. Seams are part of the structure of most tarps. All hems and seams on this tarp are double-stitched on this type of canvas tarp. Occasionally you will find a tarp that does not have a seam, however the majority of tarps have one or more seams. There are additional costs to guaranteeing that a tarp is manufactured with no seams that the customer would have been responsible for and would have needed to specify prior to production. Our goal is to please every one of our customers, however the customer received the correct items.Thank you,[redacted]Customer Service and Sales ManagerAbadak, Inc.[redacted]Georgetown, Texas 78626[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

March 22, 2016 we purchased a canopy replacement cover for the 14x20 Heavy Duty Car Canopy We Purchased the ACHDCC1420 back in 2012 from your company. We have ordered the replacement cover from you in the past without issue (ACCCR1420).
On April 25, 2016 I contacted customer service. The cover we received measured 15.2x19 and is too small. Shayna processed a replacement on 4/26/16. I was assured this would be checked before it left the warehouse. We did not hang it at the beginning of April when it was received because it was still snowing regularly out here.
On May 11th I again sent my field tech to install the canopy for our client. This time it measured even smaller at 13.6x19.3 The replacement product we need is for ACHDCC1420 that we ordered from you back in 2012. The cover should be the ACCCR1420 and it should be 16x20 in Tan. Even the product description states the cover should measure 16x20. The extra length it to account for the pitch in the frame.

On Friday May 12th I was told that the replacement would be shipped that day or first thing in the morning. I again asked that this be double checked before it even leaves the warehouse and was assured it would be. I was also told that it was not possible to expedite shipping and it could only go out ground.
On Monday May 16th around 4pm I called to inquire on the status as I had not received either the product or the tracking info or a shipping conformation. I was told by Shayna that:
‘Sorry this is taking so long and being an inconvenience. After getting the order ready to ship out we did the measurements and realized that the whole shipment of this specific size of tarps the whole batch was completely wrong. We just received a new shipment and are in the process of measuring yours to make sure it's the correct size. So with that being said she should have your correct and measured size sent out to you tomorrow.
Sorry again we just want to make sure that you get the correct size so you won't have a to go through this again.’

I wish someone had told me this on Friday. I already assured our client it was FINALLY on the way and correct. I asked for expedited shipping and only ground is available. Quite honestly for the hassle I am surprised we are not getting a credit for the product. Shayna told me she would reach out to management and I never heard more about it.
On Friday May 20th I emailed Shayna again. I asked for a shipment conformation or a tracking number. I never received a reply. I also called and asked to speak with management about the repeated errors and lack of follow up. I also mentioned that given the hassle and repeated errors we should receive a credit for the product in addition to the correction. I was told that 10% was the best they could do. I said that was unacceptable and I wanted to speak with management.
I was told the best they could do was leave them a message and they should call me on Monday. I asked for customer service and was told they were not available.
Today we received the 3rd shipment and it again measured wrong at 13.6x19.3 and was too small. Shayna was not available and I finally after speaking to 3 different people got a call back from Michelle (a manager). She will get us out a cover tomorrow and if she cannot then she will call us in the morning. They can only ground ship and cannot expedite the shipping speed. If she cannot get one she will call us. They no longer have Tan so 1st choice Green, 2nd choice Red and last choice white. She also can only give us the 10% discount on the product. I told her to ship it and we will never do business with them again.
5/24/16: 1:25pm Called for update. No one has called us yet as promised. Maureen put a message in for a call back.
So since March I have not received the correct product and the service has been less than acceptable

Complaint: [redacted]
I am rejecting this response because: we feel the canopy we received was defective and should be replaced. We used 8 volunteer missionaries to set up this canopy and were very careful as the canopy was bought with raised funds. I shouldn't have said we received the canopy with no tares as I did not inspect the canopy beforehand. We think the canopy already had a tare and was defective when we received it.Your warranty states, "This limited warranty does not cover damage due to neglect, wind, snow, fire misuse or any act of God, nor does this limited warranty cover damage resulting from the canopy not having been securely fastened down nor from improper installation".We have done nothing to void our warranty and had a supervisor and 8 volunteers on hand when we set up the canopy. There is obviously something wrong with the product. I would also like to check phone records as I called in for a refund within the 30 day warranty but never received any help. Just called and asked for these phone records and LaToya said they would not be able to give me any information that might help me with this claim.  We didn't receive our canopy until 8/15/14 which means the 30 day warranty is good until 9/15/14. After finally talking to [redacted], who said there would be no problem with this return, since I  called before the warranty due date, I email him on 9/24/14. [redacted] never returned any of my calls or emails, ever.  So basically I called to return the product well before the warranty expiration date but received no help what so ever from any staff. They just blatantly ignored my calls and emails. It looks like this has happened to many people in the past so I'm not surprised. I am surprised that this organization would do this to a non-profit organization, the canopy we purchased was for 5-11 year old homeschool children and that's who I am fighting for. This has become and moral and integrity issue within your organization's policies and I recommend you consider standing by your product and customer service in hopes of obtaining an influential customer.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is the EXACT SAME response that I got from this company.
If you look at the attached documents there are pictures to show that the tarp was never used by us because we could not even get it assembled to use it. Look at the pictures......this kind of damage is not from a product being installed. Like I said, we couldn't even get to that point. And they also gave the excuse that our order was "out of the 30 limited warranty"......what the heck...... this product was intended for shade over a period of several seasons not for a single event !!!! If you will notice, we responded to this within "28 not 30" if they are talking about days. This tarp has NOT BEEN USED by this Agency......it is ridiculous that an item that this Agency paid this much money for will NOT STAND BY THEIR PRODUCT LONGER THAN 30 !!!!! I WANT MY MONEY BACK !!!!!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello Ms. [redacted],   I just received a package from Abadak, Inc.  It included two mesh side curtains and a package of bungee balls.  Although, they did not address all the issues with my order, at this point,  I am willing to close this dispute.     I appreciate all your help in this matter. You do good work.    Thank you,   [redacted]

Revdex.com ID- [redacted] 08/15/16
Re: [redacted] #[redacted]– Refund / Exchange Issues
We are in receipt of a complaint filed by Mr. [redacted] on 08/15/2016.Mr. [redacted] has purchased on July 15, 2016:Tan Mesh Tarp 16’ x 20’ – (1)
We are sorry to hear that Mr. [redacted] experienced...

a defect in the tarp he ordered. We have processed a full refund of $166.32 as of today, 8/15/16. Mr. [redacted] should allow 3-5 business days for this refund to reflect with his bank. Our goal is to please every one of our customers.Thank you,[redacted]Customer Service and Sales ManagerAbadak, Inc.[redacted]Georgetown, Texas 78626[redacted]

Re: [redacted]– Refund Or Exchange Issues We are in receipt of a complaint filed by Mrs. [redacted] on 06/29/2016. Mrs. [redacted] has purchased on June 20, 2016: Outdoor Canopy 20x20 Heavy Duty – White (1) We are sorry to hear that the purchased canopies were damaged by a...

thunderstorm during the first week of use. Our return and warranty policies both state that any damages incurred by wind, rain, snow, misuse, or any other act of God are not covered by warranty and are not eligible for return after damages are incurred during use. These structures are temporary structures and should be taken down during times of inclement weather. We are happy to offer Mrs. [redacted] a 15% discount on any replacement parts she may need to purchase for her canopies. Our goal is to please every one of our customers. Thank you, [redacted] Customer Service and Sales Manager Abadak, Inc. 5651 FM 971 Georgetown, Texas 78626 [redacted]

Revdex.com ID- [redacted]             ...

                                        ...⇄   Re:  [redacted] #[redacted]– Guarantee Or Warranty Issues   We are in receipt of a complaint filed by Mrs. [redacted] on 09/19/2016. Mrs. [redacted] has purchased on August 02, 2016: Enclosed Canopy 10x10 - Silver – (1) I worked with Mrs. [redacted] on September 21-23 to get her the correct top for her item. The correct canopy top was shipped out on September 26. I called Mrs. [redacted] today to make sure that she had received it, and she confirmed that she had and that it was working great. Thank you,   [redacted] Customer Service and Sales Manager Abadak, Inc. [redacted]
[redacted]

Revdex.com ID- [redacted]   Re:  [redacted] – Product Issues   We are in receipt of a...

complaint filed by Mr. [redacted] on 07/02/2015. Mr. [redacted] has purchased on June 22, 2015: Enclosed Canopy 12x20 with Windows (1) We consider him a very valued customer.  We are disappointed to see that Mr. [redacted] did not receive the correct product in time for his scheduled event. However, to provide him with the best customer service possible we have refunded the full order amount of $497.95 as of July 2, 2015.  Our goal is to please every one of our customers.  Abadak will do whatever's necessary to ensure Mr. [redacted] opinion of Abadak is repaired.       Thank you, [redacted] Abadak INC.