Thank you for bringing this matter to our attention. Our records show that *** *** placed a magazine order with us in October 2015. *** *** ordered *** *** *** ** ***
*** *** *** *** *for a month period. The cost of her plan was $each month for consecutive months. *** *** had paid her first payment of $on October 16, on her *** *** Card ending in ***. *** *** asked us to continue billing her Credit card for her monthly payment. Several months later , *** *** had her bank contact our office directly with some questions. We had explained that we are only able to speak with *** *** directly. We then heard the bank representative tell *** *** to simply contact the Revdex.com to cancel. Stating that the Revdex.com lets you cancel anything. *** *** then got on the phone and asked us to discontinue her service. We offered her several different options that we can adjust her account to so that she can continue to receive her service. *** *** declined the different options and we cancelled her account as per her request. We have marked her account unpaid and removed her name from our calling database.Thank you gor your time in this matter
I was contacted by the Capital Magazine Service to buy magazines at a reduced costI didn't understand the terms, I am Disabled and I have some cognitive problemsI feel that this business took advantage of meThey told me they would play the recording of my agreement when I tried to cancel my service with them My response was I did not understand the terms that I had to pay, rather I was guarented a month rateI have paid for magazines I am not gettingThe customer service people at this business are rude and hatefulAgain I have tried to cancel my service and was told I am not allowed to do that I was told I have to pay the full amount of the contractI am struggling to buy food and medicine, it's crazy to insist I have to pay over 500.00$ to no longer be haggled by Capital Magazine Service
Thank you for bringing this to our attentionMs*** placed a magazine order with us in March for a year serviceShe had ordered the Cosmopolitan, Everyday with Rachel Ray, US Weekly, and VogueMs*** paid her first
payment with her Visa Credit Card ending in Our records show no problems with deliveryHowever, we have cancelled and refunded Ms***s credit cardHer account has been marked unpaid and cancelledThank you for your time in this matter
Thank you for bringing this to our attentionOur records show that *** *** *** placed a magazine order with us on February 4, for the following magaznies* *** *** * *** *** *** *** *** *** **
*** *** *** was scheduled to pay $each month for consecutive months for months of magazines*** had given us her *** *** card in order to process her first payment only and requested that we send her an invoice monthly thereafterShortly after, *** *** contacted us to cancel her serviceAs per her request, we did NOT charge or bill her credit card for any amount, and we cancelled her magazine serviceThank you for your time in this matter
Absolutely HORRIBLE customer serviceThese people are the worst I have ever done business withCalling my work to discuss billing and or adding on new magazines, etceven after they were asked not to! Total sham
Thank you for bringing this mater to our attention. Our records show that Ms*** placed a magazine order with us in December 2015. She ordered a month service for the following
magazines: ***, *** ***, *** *** with ***l *** and *** *** ***. Ms*** agreed to pay $each month for consecutive months for a month magazine serviceMs*** paid her first payment with her *** ending in *** and asked us to continue billing her monthly payment to that same credit cardIn January 2016, Ms*** called our office and asked that we stop billing her credit card and send her a statement each month. In April 2016, we called Ms*** because her account was past dueAt that time Ms.*** told us she would no longer pay for her magazines and wanted to cancel. As per her request we have cancelled her service and marked her account unpaid.thank you for your time in this matter
Revdex.com,
I have not recieved a letter from Capital Magizine Services yet with this resolutionHowever; it would be a satisfactory endingI do want to point out, that I reached out to them when I realized my credit card had updated, they did not reach out to meAlso, at the time previous to this when my card number had changed, I had thought I was changing an existing contract not starting a new oneI said then I had no interest in magazines, that they go from the mail straight to the recycle and I just wanted to be done with magazinesYet she still apparenly signed me up for another contractI thought I was still recieving them from the first contractAll the "billing" was paperless and automatic so the only reason I even realized I was in a new contract was my card was lost I had to get a new number and they sent me a bill which is where I saw the "pay in full" option of almost "$Then I new something was seriously wrongWhen I called them, I got a lecture on why did I not notice $coming out of my account every month and how good their sales person is, that she explained to me completely and if I didnt understand it was my fault, ectI said I would pay my account up to date since I had already recycled a ton of magazines I figured it was only fair to pay for the ones that were already here but I wanted the account canceledThey said they could close the account for like half the contractI said thats not happening and again because of the miscommunication I would pay the bill to date then I wanted to be canceledShe refused and continued to press until I got fed up and hung up When and If this letter gets to me with the resolution I will send them a money order because there is no way I am giving them a card number or a routing number. I will be glad to send them $to be done with them when and if I getthe offer to resolve.Thank you for your time,*** ***Regards, *** ***
Regards,
*** ***
Thank you for bringing this matter to our attentionOur records show that Ms*** completed a phone survey with our
company in June Ms*** was offered a magazine package to purchase at that timeAs per Ms***s request, any orders she placed with our company have been cancelled and closed and no monies are dueThank you for your time in this matter
"width: 489.289764404297px; margin: 0px; padding: 3pt; text-align: left;">
Thank you for bringing this mater to our attentionOur records show that Mr[redacted] originally ordered our magazine service for a 60month periodHe ordered the following magazines: Us Weekly, Motor Trend, Women's Health, Car & Driver and Muscle Mustang & Fast FordsHe agreed to pay $each month for consecutive months and would receive months of magazinesMR[redacted] gave us his MasterCard number in order for us to bill his first payment and to continue billing this credit card for his monthly paymentsSeveral days later, Mr[redacted] called us with his concern that the service was to longWe always attempt to resolve any issues or concerns our customers haveWe offered him the option to shorten his length of time on his service to just yearHe agreed to pay for year of magazines, since he was not sure if he would be residing within the US longer than thatSeveral days again, Mr[redacted] called again to cancel the order in its entiretyAs per his request, we have cancelled all of his magazines for him with no monies dueThank You for your time in this matter
Our records show that Mr. [redacted] placed a magazine order with us for [redacted], [redacted] [redacted], [redacted],[redacted], and [redacted]. Mr. [redacted] agreed to pay $9.90 each month for a 60 month service. Upon contacting Mr. [redacted] to verify...
everything was correct on his paperwork, he requested directly that his order be cancelled. As per his request, we have cancelled his order with no monies due. This complaint was not submitted by Mr.[redacted], but by a family member that was not aware that the order was cancelled previously.
Thank you for bringing this matter to our attention. We want to start off by saying the "nothing is Free". We provide a promotion that when a customer subscribes to a paid magazines subscription, the...
customer will in fact receive a complimentary ladies or men's Watch. Our records show the [redacted] did not pay for anything. We apologize for any misunderstanding this may have caused.
Thank you for bringing this matter to our attention. Our records show that Ms. [redacted] placed a magazine order with us in September 2014 for Better Homes & Gardens, Country Living, Country Woman and Bassmaster. Ms. [redacted]'s servcie was for...
60 months of magazines and her payment plan was $17.20 per month for 30 consecutive months. She paid her first payment with her Visa Credit Card ending in 1527 and then requested we send her a monthly invoice. Ms. [redacted] made her monthly payments until July 2015. We received notification from her in September 2015, that she wished to cancel her service due to financial hardship. As per her request, we have cancelled her service, marked her account unpaid and cancelled her magazines. Thank you for your time and consideration in this matter.
Complaint: [redacted]
I am rejecting this response because: Their response here states that they did cancel my order, but have left my account as unpaid. If I cancelled there should be no balance due by me.
I cancelled prior to receiving magazines and to date have never received anything from them.
Additionally when I did call back that same day- (because they refused to talk to me with my credit card company on the line with me) I was told by [redacted] that her supervisor had cancelled it, but they have not refunded the payment
they initially took from me of $17.20. If I cancelled why would they not refund the money and why would my account be listed as unpaid?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank You for bringing this matter to our attention. Our records show that [redacted] wife [redacted], placed the order, not [redacted]. [redacted] placed a magazine order with us in February 2015 for...
the following magazines: [redacted]. Her service is for 60 month period and her payments are $17.20 each month for 30 consecutive months. Ms. [redacted] paid her first payment with check over the phone on February 20,2015 from her checking ending in [redacted] also asked us to continue deducting her monthly payment electronically through [redacted] services each month. In November 2015, Ms. [redacted] contacted us to cancel her service. We attempted to discuss and resolve any problems she was having with her service when she became very irate and hung up on us. As per her request, we have cancelled [redacted] account and marked it unpaid. Thank you for your time in this matter.
Invoice must be itemized clearly showing which magazines I received and on which date before I issue payment. No Invoice will be paid with an arbitrary grand total. Golf Digest, Flex, Rolling Stone, and the other titles I never asked for will not be paid for. That was the initial issue which has since been coupled with non-transparency. I have spoken to my postmaster and will obtain a history of what has been delivered to my address and the point of origin per issuing party see we can verify what has been delivered.
The underlying factor is I am not sure what I am being charged for and the fact that I have received titles w/o asking for them compounds that uncertainty.
As per Ms. [redacted]'s request, the account has been cancelled. Any further questions, Ms. [redacted] needs to call our office directly ###-###-#### We consider this matter closed. Thank you
Thank you for your time in this matter. Our records show that [redacted] is receiving a few different magazines due to a computer error . [redacted] completed a phone survey with us and due to this...
they were sent in error. She will never be billed nor charged for these subscriptions. We have cancelled the magazine subscriptions as per her request. We apologize for any inconvenience this may have caused. Thank you for your time.
Thank you for bringing this matter to our attention. Our records show that *** *** placed a magazine order with us in October 2015. *** *** ordered *** *** *** ** ***
*** *** *** *** *for a month period. The cost of her plan was $each month for consecutive months. *** *** had paid her first payment of $on October 16, on her *** *** Card ending in ***. *** *** asked us to continue billing her Credit card for her monthly payment. Several months later , *** *** had her bank contact our office directly with some questions. We had explained that we are only able to speak with *** *** directly. We then heard the bank representative tell *** *** to simply contact the Revdex.com to cancel. Stating that the Revdex.com lets you cancel anything. *** *** then got on the phone and asked us to discontinue her service. We offered her several different options that we can adjust her account to so that she can continue to receive her service. *** *** declined the different options and we cancelled her account as per her request. We have marked her account unpaid and removed her name from our calling database.Thank you gor your time in this matter
I was contacted by the Capital Magazine Service to buy magazines at a reduced costI didn't understand the terms, I am Disabled and I have some cognitive problemsI feel that this business took advantage of meThey told me they would play the recording of my agreement when I tried to cancel my service with them My response was I did not understand the terms that I had to pay, rather I was guarented a month rateI have paid for magazines I am not gettingThe customer service people at this business are rude and hatefulAgain I have tried to cancel my service and was told I am not allowed to do that I was told I have to pay the full amount of the contractI am struggling to buy food and medicine, it's crazy to insist I have to pay over 500.00$ to no longer be haggled by Capital Magazine Service
Thank you for bringing this to our attentionMs*** placed a magazine order with us in March for a year serviceShe had ordered the Cosmopolitan, Everyday with Rachel Ray, US Weekly, and VogueMs*** paid her first
payment with her Visa Credit Card ending in Our records show no problems with deliveryHowever, we have cancelled and refunded Ms***s credit cardHer account has been marked unpaid and cancelledThank you for your time in this matter
Thank you for bringing this to our attentionOur records show that *** *** *** placed a magazine order with us on February 4, for the following magaznies* *** *** * *** *** *** *** *** *** **
*** *** *** was scheduled to pay $each month for consecutive months for months of magazines*** had given us her *** *** card in order to process her first payment only and requested that we send her an invoice monthly thereafterShortly after, *** *** contacted us to cancel her serviceAs per her request, we did NOT charge or bill her credit card for any amount, and we cancelled her magazine serviceThank you for your time in this matter
Absolutely HORRIBLE customer serviceThese people are the worst I have ever done business withCalling my work to discuss billing and or adding on new magazines, etceven after they were asked not to! Total sham
Thank you for bringing this mater to our attention. Our records show that Ms*** placed a magazine order with us in December 2015. She ordered a month service for the following
magazines: ***, *** ***, *** *** with ***l *** and *** *** ***. Ms*** agreed to pay $each month for consecutive months for a month magazine serviceMs*** paid her first payment with her *** ending in *** and asked us to continue billing her monthly payment to that same credit cardIn January 2016, Ms*** called our office and asked that we stop billing her credit card and send her a statement each month. In April 2016, we called Ms*** because her account was past dueAt that time Ms.*** told us she would no longer pay for her magazines and wanted to cancel. As per her request we have cancelled her service and marked her account unpaid.thank you for your time in this matter
I am rejecting this response because:
Please send me a written copy showing my account has been canceled and closed. Thank you
Revdex.com,
I have not recieved a letter from Capital Magizine Services yet with this resolutionHowever; it would be a satisfactory endingI do want to point out, that I reached out to them when I realized my credit card had updated, they did not reach out to meAlso, at the time previous to this when my card number had changed, I had thought I was changing an existing contract not starting a new oneI said then I had no interest in magazines, that they go from the mail straight to the recycle and I just wanted to be done with magazinesYet she still apparenly signed me up for another contractI thought I was still recieving them from the first contractAll the "billing" was paperless and automatic so the only reason I even realized I was in a new contract was my card was lost I had to get a new number and they sent me a bill which is where I saw the "pay in full" option of almost "$Then I new something was seriously wrongWhen I called them, I got a lecture on why did I not notice $coming out of my account every month and how good their sales person is, that she explained to me completely and if I didnt understand it was my fault, ectI said I would pay my account up to date since I had already recycled a ton of magazines I figured it was only fair to pay for the ones that were already here but I wanted the account canceledThey said they could close the account for like half the contractI said thats not happening and again because of the miscommunication I would pay the bill to date then I wanted to be canceledShe refused and continued to press until I got fed up and hung up When and If this letter gets to me with the resolution I will send them a money order because there is no way I am giving them a card number or a routing number. I will be glad to send them $to be done with them when and if I getthe offer to resolve.Thank you for your time,*** ***Regards, *** ***
Regards,
*** ***
Thank you for bringing this matter to our attentionOur records show that Ms*** completed a phone survey with our
company in June Ms*** was offered a magazine package to purchase at that timeAs per Ms***s request, any orders she placed with our company have been cancelled and closed and no monies are dueThank you for your time in this matter
"width: 489.289764404297px; margin: 0px; padding: 3pt; text-align: left;">
Thank you for bringing this mater to our attentionOur records show that Mr[redacted] originally ordered our magazine service for a 60month periodHe ordered the following magazines: Us Weekly, Motor Trend, Women's Health, Car & Driver and Muscle Mustang & Fast FordsHe agreed to pay $each month for consecutive months and would receive months of magazinesMR[redacted] gave us his MasterCard number in order for us to bill his first payment and to continue billing this credit card for his monthly paymentsSeveral days later, Mr[redacted] called us with his concern that the service was to longWe always attempt to resolve any issues or concerns our customers haveWe offered him the option to shorten his length of time on his service to just yearHe agreed to pay for year of magazines, since he was not sure if he would be residing within the US longer than thatSeveral days again, Mr[redacted] called again to cancel the order in its entiretyAs per his request, we have cancelled all of his magazines for him with no monies dueThank You for your time in this matter
Our records show that Mr. [redacted] placed a magazine order with us for [redacted], [redacted] [redacted], [redacted],[redacted], and [redacted]. Mr. [redacted] agreed to pay $9.90 each month for a 60 month service. Upon contacting Mr. [redacted] to verify...
everything was correct on his paperwork, he requested directly that his order be cancelled. As per his request, we have cancelled his order with no monies due. This complaint was not submitted by Mr.[redacted], but by a family member that was not aware that the order was cancelled previously.
Thank you for bringing this matter to our attention. We want to start off by saying the "nothing is Free". We provide a promotion that when a customer subscribes to a paid magazines subscription, the...
customer will in fact receive a complimentary ladies or men's Watch. Our records show the [redacted] did not pay for anything. We apologize for any misunderstanding this may have caused.
Thank you for bringing this matter to our attention. Our records show that Ms. [redacted] placed a magazine order with us in September 2014 for Better Homes & Gardens, Country Living, Country Woman and Bassmaster. Ms. [redacted]'s servcie was for...
60 months of magazines and her payment plan was $17.20 per month for 30 consecutive months. She paid her first payment with her Visa Credit Card ending in 1527 and then requested we send her a monthly invoice. Ms. [redacted] made her monthly payments until July 2015. We received notification from her in September 2015, that she wished to cancel her service due to financial hardship. As per her request, we have cancelled her service, marked her account unpaid and cancelled her magazines. Thank you for your time and consideration in this matter.
Complaint: [redacted]
I am rejecting this response because: Their response here states that they did cancel my order, but have left my account as unpaid. If I cancelled there should be no balance due by me.
I cancelled prior to receiving magazines and to date have never received anything from them.
Additionally when I did call back that same day- (because they refused to talk to me with my credit card company on the line with me) I was told by [redacted] that her supervisor had cancelled it, but they have not refunded the payment
they initially took from me of $17.20. If I cancelled why would they not refund the money and why would my account be listed as unpaid?
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank You for bringing this matter to our attention. Our records show that [redacted] wife [redacted], placed the order, not [redacted]. [redacted] placed a magazine order with us in February 2015 for...
the following magazines: [redacted]. Her service is for 60 month period and her payments are $17.20 each month for 30 consecutive months. Ms. [redacted] paid her first payment with check over the phone on February 20,2015 from her checking ending in [redacted] also asked us to continue deducting her monthly payment electronically through [redacted] services each month. In November 2015, Ms. [redacted] contacted us to cancel her service. We attempted to discuss and resolve any problems she was having with her service when she became very irate and hung up on us. As per her request, we have cancelled [redacted] account and marked it unpaid. Thank you for your time in this matter.
Our records show that Mr. [redacted] name was removed from our records and all service cancelled. No monies...
were ever due. Thank you again.
Invoice must be itemized clearly showing which magazines I received and on which date before I issue payment. No Invoice will be paid with an arbitrary grand total. Golf Digest, Flex, Rolling Stone, and the other titles I never asked for will not be paid for. That was the initial issue which has since been coupled with non-transparency. I have spoken to my postmaster and will obtain a history of what has been delivered to my address and the point of origin per issuing party see we can verify what has been delivered.
The underlying factor is I am not sure what I am being charged for and the fact that I have received titles w/o asking for them compounds that uncertainty.
r [redacted]
As per Ms. [redacted]'s request, the account has been cancelled. Any further questions, Ms. [redacted] needs to call our office directly ###-###-#### We consider this matter closed. Thank you
Thank you for your time in this matter. Our records show that [redacted] is receiving a few different magazines due to a computer error . [redacted] completed a phone survey with us and due to this...
they were sent in error. She will never be billed nor charged for these subscriptions. We have cancelled the magazine subscriptions as per her request. We apologize for any inconvenience this may have caused. Thank you for your time.