Capital One Financial Corporation

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below
I will be consulting my attorney on this because its doesn't matter if the information is true or not. I have an legit cause for being late and I will not accept NO at this time or any other time. I will contact him this afternoon and I will send his letter as soon as I get it.
Regards, [redacted]

Dear Ms. [redacted], Your complaint filed with the Revdex.com (Revdex.com) was forwarded to my attention in the Executive Office of [redacted]’s for resolution. While [redacted]’s has an established partnership with Capital One N.A., we provide the in-house servicing for your [redacted]’s Charge account. As it is my intent to provide our valued customers with quality service, I appreciate the opportunity to review and resolve your concerns. In your complaint, you state that you did not receive any alerts that your account was past due and were not properly notified of a non-payment. You request that we update information we’ve reported to the Consumer Reporting Agencies (CRAs). Paperless statements are customer initiated, and are only sent if a customer logs on to our My [redacted]’s Charge website and opts out of paper statements. Our records show that your first statement was sent via mail, and on February 9, 2015, you logged in to your My [redacted]’s Charge account and scheduled a payment online. While we are unable to confirm the exact date that you enrolled the account in paperless statements, subsequent statements were paperless. Additionally, an e-mail is sent to the e-mail address that we have on file for you, which is [redacted], notifying you when your statements are available to view online. There is no recent request to have your e-mail address updated or any record of e-mails being returned as undeliverable. Your February 2015 billing statement showed an account balance of $86.18, with a minimum payment of $25.00 due by March 15, 2015. Since we did not receive any payment from you, a past due fee and interest was assessed. Your March 2015 billing statement showed an account balance of $112.99, with a minimum payment of $52.00 due by April 15, 2015. Again no payment was received, and an additional past due fee and interest was assessed. Since your account was now more than 30 days past due, we reported the delinquency to the CRAs. Your April 2015 billing statement showed an account balance of $236.86 and a minimum payment of $91.00 due by May 15, 2015. I have enclosed copies of your January 2015 through April 2015 billing statements for your review. We understand you would like us to modify the information we reported about this account to the CRAs and remove the derogatory payment history. Our records show the account is reporting as past due for April 2015. We have confirmed that we’re reporting accurate information. As a result, we are not able to change what is being reported. I apologize for any frustration this may cause. As of the date of this letter, your account has a zero balance and there is no minimum payment due. Ms. [redacted], I trust the information provided resolves your concerns. If you have any further questions, please do not hesitate to contact me directly at [redacted]. Sincerely, 
[redacted] Sr. Executive Correspondence Advisor Office of the President [redacted]’s Department Stores

Capitol One's new mobile deposit limits:
Dear Capitol One: I've owned a small business for years. I have a full accounting staff and legal team in place should I have a bounced check or any other such issue.I take full responsibility for all the checks I accept and don't need an overzealous bank micromanaging my transactions. Your sudden interest in limiting the amount of money I deposit on a monthly basis into my business and personal checking accounts via mobile deposits only accomplishes a few goals. 1) It frustrates me a great deal. When I cannot deposit more than $1000 a month it's pretty outrageous. 2) It inconveniences me. I have to plan time out of my very very busy schedule to drive to the bank and make deposits, which is counterproductive. I really have to ask myself, why am I banking at a bank that doesn't want to let me deposit money into my account via mobile deposit?

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

I purchase over $4,000,000,000
A year from this CC!!!!
They [redacted]!!!!!!!!!!!

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Dear [redacted]Your complaint to the Revdex.com was forwarded to the attention of the ExecutiveOffice for response concerning you not receiving a card for this account. Please allow me toaddress your concerns.I am taking this opportunity to apologize for...

your experience in getting a card sent to you for thisnew account. I want to assure you that we are committed to providing superior quality service toall of our customers. I regret this was not the case with your concern.As an established leader in the credit card industry, we take our commitment to servicing yourcredit needs seriously and make every effort to honor that commitment. Please know that yourfeedback was instrumental in helping us to identify an opportunity to strengthen our position ondelivery of service and that feedback has been provided appropriately.We show that we have since corrected your address of record to the address above, and haveissued a new card. If you have not yet received this card, please contact me at your earliestconvenience and I will be happy to assist you.We appreciate the opportunity to address your concerns. If you have any additional questions,you may contact me at [redacted] I can be reached Monday through Friday, from 8 a.m. to4 p.m. ET.Sincerely,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  There was not an offer!  They refused to send a statement, would not help me so I could pay the account.  How can you charge off something, if you do not give the client a chance to pay it??  I have engaged legal council, they agree with my points.  I am extremely disappointed in Captial one.   
Regards,
[redacted]

Capital One has received this complaint and corresponded directly with our customer to resolve the matter.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10801131, and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.  So you are basically telling me that my initial claim from Feb 2014 to now that I have to wait another 18 months before you will even honor my benefit.  I HAVE WORKED A TOTAL Of 8 hours since February 2014.    I keep writing , I call and I have filed disputes with all three credit bureaus.  When I call you just transfer me.   I was on the phone almost three hours tonight with Capital One.   I was transferred to 8 different people with no resolution with the only response being we will have someone call you  back in 24 to 48 hours.  DO YOU NOT UNDERSTAND how frustrating this is.    Do you need to be deceased for the benefit to work?
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.I want to listen to the recording you have reviewed. I specifically asked about the APR. He did say there wont be transfer fee, but the second one he charged. Please send me an un edited copy of the call recording.Thank you,
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] Capital One did not give me a response or answer any of my questions in the initial complaint! they sent a page of charges I have no clue about! No one explained anything to me and they never called like the lady said and I never got nothing in the mail explaining this restriction This is unfair and I feel like because I'm a [redacted] their just pushing my case to the side. Capital One did not do an investigation on these charges their claiming I had on my account! I refuse to continue to pay on credit cards THAT ARE RESTRICTED and no one is investigating or letting me know whats going on!!!! if there is anything on my credit report for the Capital one credit cards I will be taking legal actions against them! I will fight about my rights and I will be contacting consumer credit protection!!!!!!!! 
Regards,
[redacted]

CAPITAL ONE IS ONE COMPANY WHO HAS BEEN DESTROYING PEOPLE. They have NO concern for people. Some people have been unemployed for over two years. As I have and only working part time to put a roof over my head and food on the table. Today I go to buy some grocery's and find out that my checking account has been frozen for garnishment Capital One has take all of our money and for the next week we do not have food on the table! All credit Card Companies should be held liable for American's who are without food and give back to people who they are destroying! But they will never help people! Capital One only has one thing in mind and Yes it is to hurt people and destroy people!
Would I recommend Capital One as a hole to people? [redacted] NNNNNNOOOOOOOOOO!!!!!!!!!!!!
THANK YOU CAPITAL ONE YOU CAUSE MORE HARDSHIP ON TO ANOTHER FAMILY!

Dear [redacted]This is in follow up to our call on January 4, 2017, about your concerns to the Revdex.com (Revdex.com) about the information provided regarding payments for your...

account, and lowering your montly payments. We’re sorry to hear about your personal hardship.We’ve confirmed no error occurred during a call recording from November 10, 2016. During the call the agent advised a payment for $[redacted] would bring the account up to date and take care of the past due amount, and that a payment for $[redacted] would be due by December 3, 2016. A payment for $[redacted] was applied to your account for your November payment. However, because we did not receive your December 2016 payment, your account became past due.Thank you for your payment of $[redacted] on January 4, 2017. Your account is current as of the date of this letter.We understand that this is a difficult time for you and we would like to assist you with lowering your monthly payments. On January 4, 2017, our Escalated Specialty Group (ESG) contacted you to offer payment assistance. You declined the payment assistance that was offerred for this account. If you wish to continue your request for payment assistance please call our Escalated Specialty Group at 804-787-7745, Monday-Friday from 8 a.m.-5 p.m. ET, to discuss these options. They’ll be happy to assist you or you can contact me directly.Please be assured the Capital One adheres to all applicable laws and regulations concerning the management of our accounts.If you have additional questions, feel free to call me at 800-955-1455, Monday-Friday from 8 a.m.-4:30 p.m. PT. When contacting me, please use [redacted] as the 6-digit phone PIN when prompted. My 7-digit extension is [redacted]. I am glad to help any way I can.Sincerely,Janina C[redacted], on behalf of Capital Onecc: Revdex.com© 2017 Capital One. Capital One is a federally registered service mark. All rights reserved.

Dear [redacted] You recently contacted the Revdex.com (Revdex.com) with concerns about a hold on apayment made to your account. We have conducted an investigation, and would like...

to share our findings with you.We received your payment of $[redacted] on December 21, 2016. Due to security concerns, we placed a hold on the payment until we were able to confirm the funds. I understand your concerns about not having those funds immediately available. Sometimes a hold is placed on them while the bank processes the payment. As of December 23, 2016, the funds were available for use. I apologize for any inconvenience this may have caused you. Here are a few things you can do to help reduce the likelihood of having a hold placed on your payments:- Continue to make payments on time- Avoid having payments returned- Ensure payments aren’t higher than your credit limit- Keep your balance within your credit limit - Use the same bank account for payments when possibleIf you have questions or concerns, please give me a call at 800-955-1455, Monday-Friday from 9 a.m.-6 p.m. ET. When contacting me, please use [redacted] as the 6-digit PIN when prompted. My 7-digit extension is [redacted]. I’m glad to help any way I can.Sincerely,Heather T[redacted], on behalf of Capital Onecc: Revdex.com© 2017 Capital One. Capital One is a federally registered service mark. All rights reserved.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.those are correct as fraud. How ever I have faxed a letter an added those that aren't mine and should also be added. I did not add a second card. 
Regards,
[redacted]

Very unsatisfied customer. My account was behind and I received a phone call about a payment. I said yes I would like to make a payment, half now the other in a few days. The employee said great we can assist you and bring your account current and in good standing. o I make half the payment and set up for them to debit the rest from my account in a week. Reminder this is September 2nd when we are speaking. I check online on September 3rd to see if my payment has posted and little do I know they closed my account In august. I am very unhappy and I called and spoke with a manager and she said there was nothing she can do. The person I made the payment to told me my account was not closed and would be current after the payments were processed. They lied to me and took my money without telling me the truth. Now I am stuck with a closed account and a hit on my credit after I was told it was open. Will not be recommending this company to anyone I know and will continue to file a complaint with the Revdex.com.