Car X Muffler Shops

Review: I took my [redacted] in for an oil change. A few minutes after leaving the shop, my oil pressure bottomed out and I started hearing a knocking sound coming from the engine. I called them and they said they would look at it if I brought it back. I was afraid to drive it any further so I declined. Later that evening, my mechanic looked at it and found that the oil was black and it had a dirty [redacted] oil filter on it. (I had my oil changed the previous time at [redacted] because Car x was booked up.) My point, they had not even changed the oil. The next morning (today) I called them to explain and ask why they lied and charged me for an oil change that I did not receive. The Manager told me that his "guys" wouldn't do that, basically calling me a liar. He said if I bring the [redacted] oil filter to him, he will take care of me. However he didn't explain what that meant. I asked if he could have a meeting with his employees about this because if they did that to me, they were probably doing it to others also. He refused and stated again that his guys wouldn't do that. I explained that I had been getting oil changes there for two years and had no reason to lie. He said that the guy that had worked on my car said he changed the oil and filter and that he believed him. Therefore, He thinks that I am lying.Desired Settlement: I want better training for their employees.I want a refund.I want some kind of reprimand to be given to the service technician who lied and cheated me out of something that I paid for.I want this bad review to remain public until that has happened as a warning to other potential customers that might also be getting ripped off.

Business

Response:

Dear Mrs [redacted]

First off if what you say is accurate, I want to apologize, and assure you that I will refund your money and give your next oil change free if this happened. Please bring me your old filter and I will get this resolved ASAP for you. I am sorry for the inconvenice. It is true that I believe the guys would not ever have done this on purpose , but accidents can happen that's why I would like to handle this as quickly as possible.