CarAutoCovers.com

Hello, Please call us at [redacted] and ask for [redacted] or [redacted]. We will be able to help you return the product back to us and get your cover refunded. Thank you

Hello,  We are very sorry you had such a rough experience with our staff. Please call us at [redacted] and tell the agent that [redacted] said that you should refund the full amount of what you paid in order for you to be satisfied. Please explain to them the situation and that you...

contacted the Revdex.com and the response was to get a full refund.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear They said a refund could not be issued after a year, however IT HASNT EVEN BEEN A YEAR SINCE THEY RIPPED ME OFF THE FIRST TIME! I want a refund, PERIOD! It was/is a defective product and I'm not interested in another one because it will just happen again!!!!! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I would just like to receive a refund on my purchase.  I do not like the fit but most of all I do not like all of the particles that end up on my convertible top from the backing of the cover.  It's very difficult to remove these particles.  Please just tell me how to return the cover for a refund.  I don't want to take pictures of the cover on the car because I don't want to put it back on the car and have to deal with getting the particles off of my car again.]
Regards,
[redacted]

Hello, We do not have any proof of your $20 payement. Please send us the proof at [redacted] and we wil be able to send you your replacement cover. Thank you

Hello, We will definitely send you a new cover for free in this case. Please call us and we will make sure to send you the correct cover.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action does not fully resolve my complaint.I have repeatedly asked the business to provide the date(s) and card(s) to which refunds were applied.The only one I am aware of is a $20 reversal to the card ending in [redacted] on October 11, 2016.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I called RMA auto covers today and they said they would send my refund today.  I don't trust them.  It had taken them two months.   People should be wary of this company.  I will contact you immediately if I don't hear from them. They would also not refund my $57 shipping because for some reason it had to be sent to [redacted]. I will keep you informed.  [redacted]

Hello, we  are reputable company we are asking for him to pay the 30$ and we would gladly send out the replacement cover.As for the cable lock we have shipped it out already

Hello,this is issue has been resolved the replacement cover will be shipped tomorrow by the end of the day

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is not right that I have to pay for return shipping when I keep absolutely nothing from this company. they did credit my purchase price, however, they should credit the return shipping also. I returned everything, yet I still had to pay the 37 dollars, that is terrible customer service, and they should say that in their advertisements. they talk about others being "tricky", yet they do exactly that themselves.
Regards,
[redacted]

Hello, 
Thank you for contacting us for the 10th time. After you called us the 1st time, we have issued a full refund back to your credit card on 2015-11-12. Then you keep contacting us about this issue, when we have issued the refund back to you already. Please check with...

your credit card company and you will see that the refund was issued. Please stop contacting our company, we have already issued the credit. 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with the product and would like to exercise my ability to return it for a full refund as advertised on the company's website. As stated before, a sales rep from the company informed me that the cover was custom fit prior to placing my order. As this is not the case, I would like to return the cover for a full refund. 
Regards,
[redacted]

Hello,
 
we clearly state that all orders ship out within 24h of purchase.
Failure to contact us within the time frame hence the packaged shipped out
We have procedures to follow for returns. we ask that the custommer send us an email to [redacted]
 
Thank you

Hello, 
We offer the customer to come visit the factory, but he said it was to far. A full refund has been issued to him just to keep him happy.
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company should receive the car covers on Monday. I have tracking numbers for each. The covers are NOT waterproof and I have pictures to prove it. I will be happy to download the pictures and my complaint to the Internet! I want my return shipping covered. Your warranty is worthless if you don't because your website is not truthful.
Regards,
[redacted]

Hello, we are willing to replace the cover free of charge  please contact  us as soon as possible. Thank you

A review for carautocovers.com:

“Bad product and dishonest company! Don't buy from them!” 8/24/17 In less than a year, the cover had almost completely disintegrated. It has holes throughout. VERY poor quality. There was supposed to be a 5 year warranty. They said that I would have to pay $30 for shipping to get a new cover. There was no shipping charge on the original $109.99 cover that I bought, and nowhere on the website does it say that I would have to pay shipping. Here is what I think they do. They buy very cheap car covers from China that cost less than $25, then jack up the price and give a warranty. Then charge $30 shipping to cover the price of a new cheap car cover from China that gets drop shipped to us. This is truly a scam!
Here is the shipping policy on the website of carautocovers.com
Shipping Policy
Shipping to the United States is free and will take 3-6 business days to arrive. In order to insure fast and safe delivery, we use FedEx, UPS or USPS shipping services. All orders are shipped within 24 hours after which an email will be sent with the tracking number for your order.

Shipping to Hawaii, Alaska, Virgin Islands and Puerto Rico is free and will be made with USPS only.
Express shipping (1-2 business days) is available for an additional $20.
Canadian orders are shipped by Canada Post free of charge. The package will take approximately 3-6 business days to be delivered. Sales taxes and duties are included in the price. No additional taxes, duties or fees will be collected by Canada Post upon delivery of your order.

Bought my cover from carautocovers may of 2015 , was lied to a bunch of times by James definitely not very smart and very rude , told me my cover would ship same day as he said "100 percent it would ship today " it did not ship for a few more days, once I finally got it , seem to fit ok , until I found out it is no where near waterproof even though [redacted] lies again and says "yes sir 100 percent waterproof" wich is not water proof at all then after a few months starts to leave huge amounts of powder from the underliner ,cover is falling apart, so I emailed warrenty department and they say that I have to pay 20 dollars to ship it , yet I did not make this cover do this why should I have to pay for shipping when it's there falt ,then if it happens a second time and it will read others reviews , now it's 50 to ship like it got heavier, so I can see that this place is a big scam that just resells used covers and keeps making money, I will not be sending this back and will throw in the trash, lesson learned I would not do business with these low life people who like to make money a unhonest way, so reviews are all I can do. I guess that they go out of business soon anyway sad business, stay away ,love all the five star reviews on there site yet you can't leave one of your own, should have known employees or paid customers for those reviews