Carbon 2 Cobalt Reviews (73)
One short sleeve shirt, I love the color but the construction is poor and fits oddly around the waist ( like a maternity shirt)... my issue is with the last arrival, (which they apologized for the delay. )its a short sleeve waffle weave polo shirt. The color is “ Lake”... the hue was not as pleasing as what is shown in the catalog for one. When I opened it in my kitchen, and set it down on a damp towel, the color bled onto the towel. I was shocked. Looking carefully at the labels and construction it was easy to see that the shirt was not constructed of thread of this color. The shirt was dyed AFTER it was made. The usually white labels ( Made in China) in the shirt were even dyed the same color. Ugh.
I normally wash new clothes before I wear them, this shirt went into the sink for hand washing first. Glad I did but, I am now concerned with the amount of dye I have been exposed to. The photo shows the water after the 3rd handwashing. I wanted so much to like this company, but I’m getting visions of under paid sweat-shop workers dying vats of shirts, their hands and feet forever stained ... with my shirt color.
This was back in 2015. I was scammed so you don't have to be 😂
Well I gave this company, carbon2cobalt 3 tries to get it right and all 3 tries were a dismal failure. Customer service is awful, promises you the world and gives you nothing. Delivery times are stated when you buy the merchandise but it never ever comes when its supposed to but customer service will always blame it on the shipper. The merchandise they offer is decent at best but try and get it and fighting with customer service, when you get someone that speaks ok English, just isnt worth it. I wont be buying anything from this company again!
I called customer care, because a shirt that I ordered arrived (a $89.00) smelling of manureA really awful foul smellThe refunded my shipping, but thats itMy concern is, is this product soiled from another country and is this healthy
I have purchased from Carbon Cobalt on three occasions and had a question/issue needing customer support twiceOn both occasions they responded quickly and even helped with a UPS issue that occurred once the package was out of their handsI appreciated the attention to service on each occasion The products have always been satisfactoryThe designs are very unique and fashionable but don't expect heavy or dense fabrics; these clothes are meant to fit and drape a certain way and therefore use lighter fabricsThat said, when treated well my garments have lasted a few seasons already
The catalog is very deceivingI could have bought everything in the book by looking through it, but when the clothing arrived it was very cheaply madeI think even Old Navy is better qualitySo I just wasted $on shippingWished I had read the reviews BEFORE I placed my orderVERY DISAPPOINTEDCan't expect they're going to keep customers by charging a big price for cheaply made clothingMy sweater said imported (from China)My advice: Google the reviewsEverything said is true
I saw the catalog lying around and browsed through itI couldn't believe how many of their items I actually would consider purchasingI'm a brand loyalist and seldom stray from what works for meBeing a young company, I was a little hesitant, especially considering the priceHowever, I pulled the trigger and ordered a shirtI am so very pleased with the quality of the garment I received todayGreat colorGreat fitA very well made shirt with a nice attention to detailI couldn't be more pleased and will be shopping with them again
We ordered a sweater, each, for my husband and myself. We received them yesterday. They were true to size, according to the size chart. They are quality clothing. I hope they wash well, seems to be a quality that would do so. I contacted customer service for an additional order, since we were very pleased, and had no fuss. They were very courteous and took care of my needs asap. Overall, I am very pleased! From what I can tell, I will order from them in the future and take advantage of free shipping offers and percentages off.
I have shopped with them before, but have a hard time shopping at any online store that does not offer free returns and exchanges! It is hard to always tell colors online or how an item will look once on and if you can't make exchanges for free, well then, forget me as a customer. Carbon 2 Cobalt charges $7.95 for any exchange or return which is PATHETIC! At most, exchanges should be FREE! I will not shop ANYWHERE that does not offer FREE exchanges! Don't waste your time shopping at Carbon2Cobalt!
Their business practices are, AT BEST, highly questionable. According to their emails, my credit card would not be billed until my order shipped. However, they apparently get around this by creating a Fed-X label but do not actually give the corresponding package to Fed-X to ship at that time. That then allows them to bill for the order and CLAIM that it has shipped. I received no email with tracking info (also a claim by them) when my order supposedly "shipped". I had to call to get to get order status from C2C at which time they gave me the tracking number which of course showed that 3 days after they claimed it was shipped, they had only created a label, thus the shipping info was still pending. I guess they don't realize that Fed-X can give shipping info using the tracking number and they KNOW that a package was not received. I spoke with Fed-X several times, which C2C refused to do because Fed-X would have told them the same thing...that Fed-X received no package from them to ship and C2C KNEW it. To add insult to injury, they refused to cancel my order because "it had already shipped"! Every single person I spoke with at C2C made that same claim, in spite of the fact that Fed-X had received no package from them to ship to me. They chose to blame Fed-X by claiming that Fed-X takes "several days" to scan packages and update shipping info. I know from my own experience with Fed-X that this is not true. I have been forced to report C2C for fraud in order to recover my money. They appear to be an extremely unethical and very poorly run company. I encourage anyone considering buying from them to first search reviews for this company (wish I had); over 19 complaints filed in 3 years with the RevDex.com. Further searches reveal an abundance of complaints on this company for various reasons. Also, just try to unsubscribe from their catalogs; not even an option on their website. Just really despicable business practices. If I could give them ZERO STARS, I would. SHAME ON CARBON 2 COBALT.
I've tried to purchase two items within the past six months and both have not been reported backordered when purchasing online I don't find out until after they have processed the order that the items are not in stock
I have reviewed the response made by the business in reference to complaint ID 10534467, and find that this resolution is satisfactory to me
Regards, ** ***
Carbon 2 Cobalt Rating
Description: MENS CLOTHING & FURNISHINGS - RETAIL, BOYS CLOTHING & FURNISHINGS - WHOLESALE & MANUFACTURERS, MENS CLOTHING & FURNISHINGS - WHOLESALE & MANUFACTURERS, BOYS CLOTHING & FURNISHINGS - RETAIL, GENERAL MERCHANDISE - RETAIL, JEANS
Address: 615A State Street, Santa Barbara, California, United States, 93101
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