Carbon 2 Cobalt Reviews (65)
May 20, 2020
UnethicalThey sell rebranded cheap clothing. This means that they buy cheaply made clothes from China and India and put their own labels inside. (I got a shirt once that had another companies label inside.) They then jack up the price by at least 400%. So they buy a shirt that would retail for $25 at most and resell it for $125. The quality of the goods very low. It took me spending $300 to figure out what they were doing.
This was back in 2015. I was scammed so you don't have to be 😂
Dec 13, 2019
Well I gave this company, carbon2cobalt 3 tries to get it right and all 3 tries were a dismal failure. Customer service is awful, promises you the world and gives you nothing. Delivery times are stated when you buy the merchandise but it never ever comes when its supposed to but customer service will always blame it on the shipper. The merchandise they offer is decent at best but try and get it and fighting with customer service, when you get someone that speaks ok English, just isnt worth it. I wont be buying anything from this company again!
Nov 17, 2019
I called customer care, because a shirt that I ordered arrived (a $89.00) smelling of manureA really awful foul smellThe refunded my shipping, but thats itMy concern is, is this product soiled from another country and is this healthy
Nov 09, 2019
I have purchased from Carbon Cobalt on three occasions and had a question/issue needing customer support twiceOn both occasions they responded quickly and even helped with a UPS issue that occurred once the package was out of their handsI appreciated the attention to service on each occasion The products have always been satisfactoryThe designs are very unique and fashionable but don't expect heavy or dense fabrics; these clothes are meant to fit and drape a certain way and therefore use lighter fabricsThat said, when treated well my garments have lasted a few seasons already
Nov 06, 2019
The catalog is very deceivingI could have bought everything in the book by looking through it, but when the clothing arrived it was very cheaply madeI think even Old Navy is better qualitySo I just wasted $on shippingWished I had read the reviews BEFORE I placed my orderVERY DISAPPOINTEDCan't expect they're going to keep customers by charging a big price for cheaply made clothingMy sweater said imported (from China)My advice: Google the reviewsEverything said is true
Nov 05, 2019
I saw the catalog lying around and browsed through itI couldn't believe how many of their items I actually would consider purchasingI'm a brand loyalist and seldom stray from what works for meBeing a young company, I was a little hesitant, especially considering the priceHowever, I pulled the trigger and ordered a shirtI am so very pleased with the quality of the garment I received todayGreat colorGreat fitA very well made shirt with a nice attention to detailI couldn't be more pleased and will be shopping with them again
Sep 18, 2019
We ordered a sweater, each, for my husband and myself. We received them yesterday. They were true to size, according to the size chart. They are quality clothing. I hope they wash well, seems to be a quality that would do so. I contacted customer service for an additional order, since we were very pleased, and had no fuss. They were very courteous and took care of my needs asap. Overall, I am very pleased! From what I can tell, I will order from them in the future and take advantage of free shipping offers and percentages off.
Sep 11, 2019
I have shopped with them before, but have a hard time shopping at any online store that does not offer free returns and exchanges! It is hard to always tell colors online or how an item will look once on and if you can't make exchanges for free, well then, forget me as a customer. Carbon 2 Cobalt charges $7.95 for any exchange or return which is PATHETIC! At most, exchanges should be FREE! I will not shop ANYWHERE that does not offer FREE exchanges! Don't waste your time shopping at Carbon2Cobalt!
Their business practices are, AT BEST, highly questionable. According to their emails, my credit card would not be billed until my order shipped. However, they apparently get around this by creating a Fed-X label but do not actually give the corresponding package to Fed-X to ship at that time. That then allows them to bill for the order and CLAIM that it has shipped. I received no email with tracking info (also a claim by them) when my order supposedly "shipped". I had to call to get to get order status from C2C at which time they gave me the tracking number which of course showed that 3 days after they claimed it was shipped, they had only created a label, thus the shipping info was still pending. I guess they don't realize that Fed-X can give shipping info using the tracking number and they KNOW that a package was not received. I spoke with Fed-X several times, which C2C refused to do because Fed-X would have told them the same thing...that Fed-X received no package from them to ship and C2C KNEW it. To add insult to injury, they refused to cancel my order because "it had already shipped"! Every single person I spoke with at C2C made that same claim, in spite of the fact that Fed-X had received no package from them to ship to me. They chose to blame Fed-X by claiming that Fed-X takes "several days" to scan packages and update shipping info. I know from my own experience with Fed-X that this is not true. I have been forced to report C2C for fraud in order to recover my money. They appear to be an extremely unethical and very poorly run company. I encourage anyone considering buying from them to first search reviews for this company (wish I had); over 19 complaints filed in 3 years with the RevDex.com. Further searches reveal an abundance of complaints on this company for various reasons. Also, just try to unsubscribe from their catalogs; not even an option on their website. Just really despicable business practices. If I could give them ZERO STARS, I would. SHAME ON CARBON 2 COBALT.
I've tried to purchase two items within the past six months and both have not been reported backordered when purchasing online I don't find out until after they have processed the order that the items are not in stock
I have reviewed the response made by the business in reference to complaint ID 10534467, and find that this resolution is satisfactory to me
Regards, ** ***
I recently ordered that full-zip Stavanger cable sweaterThe quality is great and the price is reasonable when compared to other comparable labelsJust wanted to put in the good word for themI'm sure I'll be back to order something else
Do not purchase from this company. Please read the reviews, I wish I had. Selected a gift for Christmas and when I received it, quality was poor and fit did not match size (shoe). Also received a gift card as a present. When I returned the shoes, they did not credit back to card on which it was purchased, instead sent a gift card. When I tried to redeem both gift cards on the same purchase, told they could only accept one. Called customer service and they said that was the rule. So now I have to make two separate purchases, pay out of pocket difference on one and have a remaining balance on the other, which I will never use because the merchandise is crap. I guess it is a great business model if you can get away with it... Let the buyer beware.
I love their clothes but am not in love with their shipping costs I was going to place an order today but decided not when I realized the shipping cost would be almost $ The more you order the higher the shipping costs So let me get this, the more profit they make from my order the more they charge me for shipping I do a lot of shopping on line and many online companies offer free shipping when orders exceed a certain amount When you begin to add 10-bucks per item on items that already have a fairly high price point, I am discouraged from purchasing Sorry, I love your product but no purchasing from me today
Ditto. These complaints summarize the experience I am also having. C2C now has 1. $200 in clothing that I returned for an exchange ( returned 12/26/18 and they have "no record" or receiving) 2. $35.90 of my dollars for shipping. So, I am in double jeopardy! Customer service lady had the gall to tell me how unimportant my business is by stating that they had "thousands and thousands of orders to process.". My attempts to get some real help with this problem have been met with a run around. They should call the company the UNTOUCHABLES!
I have bought many shirts for my husband through this company and have been completely satisfied with the products and the excellent customer service My husband loves the shirts from C2C and would own every one if he could! They are for the most part light and casual, they would be great for a beach vacation (but hey, we live in the mountains )I just ordered a jacket for him and wasn't sure which size to get, so they graciously sent me a free return labelThe only thing I wish was that the shipping didn't get more expensive, the more stuff you buyFor instance, free shipping over $or something like that would be greatAnyway, we are both very happy with this company
My customer # is
I ordered an overpriced shirt C2C for my boyfriend for Christmas because it was one of the only things he had marked that he wanted. After marking the correct form of shipping to get it in time, I still haven't received it. That was 7 days ago on a 3-day shipping. Worse, there is no way on C2C to track even where it is. I called their Customer Service last night for assistance and couldn't even get Customer Service! It kept rolling over to the Order people, and of course, they cannot perform Customer Service duties. Three times I called and 3 times the Order people told me the Customer Service dept. was so busy that the calls were rolling over to them. What are there, 2 people in Customer Service? Finally, an Order person told me to leave my name and phone number and someone would call me today. Still waiting for a call. NEVER AGAIN WILL I ORDER WITH THIS SUB-PAR COMPANY!
Carbon 2 Cobalt Rating
Description: MENS CLOTHING & FURNISHINGS - RETAIL, BOYS CLOTHING & FURNISHINGS - WHOLESALE & MANUFACTURERS, MENS CLOTHING & FURNISHINGS - WHOLESALE & MANUFACTURERS, BOYS CLOTHING & FURNISHINGS - RETAIL, GENERAL MERCHANDISE - RETAIL, JEANS
Address: 615A State Street, Santa Barbara, California, United States, 93101
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