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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The whole point of my objection is that I started out with an excellent car which suited my needs and in addition, was fun to drive.  I could work on the car, keep it in good running order, while slowly restoring it to "Like New" running condition.  I will acknowledge that Sentry Insurance has gone by the rules.  My point is that the rules are unfair to those whose cars are high mileage, but in excellent mechanical condition.  Every time I bring this up, they point out that the headliner was bad.  I don't care about the headliner, which was pinned up with stainless steel tee pins and was not a problem.  The care ran as close to like-new that you could get and the paint and bodywork were in great shape.  Why would anyone think that I would be perfectly happy with a pittance when I was loosing an excellent and rare car?
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via email today, August 12, 2015, addressing all concerns.  Please note, our company has no record of your initial submission of this...

complaint to our company on July 20, 2015.  Upon receipt of your second submission received in our office on August 8, we promptly handled. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI  54481 E-mail:  [email protected]  Tel:  800 / 742 - 2791 Fax:  715 / 346 – 8943

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that they have offered no proposed action at this time. Further, they misrepresented the facts in their response which is why I rejected it. They stated that they have been unable to reach me, which is not true. In fact I have spoken with one of their managers via phone two times. Both times, he promised to have someone get back to me. This was over the course of a couple of weeks. Finally, last week someone new from Mor  tried to contact me but I was out of town at a funeral and unable to speak with them. I called the person back yesterday morning and she was not in the office. I hope that today, Tuesday, we can connect over the phone and resolve this.
Regards,
[redacted]

Case # [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
In the case of [redacted], Mor Furniture has sent two separate professional carpet...

cleaning companies to assess the damage in hopes that the stains caused by the furniture can indeed be cleaned.   
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at [redacted]
 
 
Sincerely,
 
Mor Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via email today, November 2, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information...

when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with Ms. [redacted]. Regards, Jo Ann AmickConsumer Affairs Specialist  |  Legal & Compliance715-346-7527  |  715-346-8943 [email protected]: D2/51-21

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Case ID#[redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
[redacted] was...

offered a reselection. He indicated that this would resolve his issue and he is satisfied.
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted]
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service
 
 
 
[redacted]
Executive Assistant

Case ID# [redacted]
Customer...

Name: [redacted]
 
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
Mor Furniture has agreed for [redacted] to reselect a different living room set.  As soon as she has made her selection, we will arrange to pick up the old set and deliver the new one.   
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at[redacted]
 
 
Sincerely,
 
Mor Furniture Customer Service

Unfortunately the photos provided by Ms. [redacted] of the table in question are not considered to be a manufacture defect.  Mor Furniture is still willing to give credit for the table only, so she can choose another table she will be satisfied with.Please call our customer service at 866-466-7435. Regards, Mor Furniture Customer Service

May 29, 2015
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is...

always our goal to ensure that our valued customers have a positive experience with us.
 
We communicated with [redacted] earlier in May. We sent her a 25% coupon for a future purchase, and also credited and refunded the pillows in the amount of $65.29.  In addition, we offered to give her the same twin and full size mattress free of charge once [redacted] substantiates that their residence has been fumigated and free of bed bugs. A copy of that correspondence is attached.
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted] or you can e-mail me at [redacted]
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

January 12, 2016
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID# [redacted]
Customer Name: [redacted]
Dear[redacted]
First I would like to apologize for the inconvenience [redacted] has experienced.
It is always our goal to ensure that...

our valued customers have a positive experience with us.
Our Customer Service Rep has been in contact with [redacted] since mid-December. We are waiting for the vendor to send out the missing part. Once this has been done the matter should be resolved.
Once again, I would like to apologize for any inconvenience we may have caused [redacted].
Sincerely,
[redacted]
Mor Furniture Customer Service

April 25, 2016
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
 
 
 
First, I would like to apologize for any inconvenience we may have caused [redacted]  It is always...

our goal to ensure that our valued customers have a positive experience with us.
 
In the case of [redacted] Mor Furniture did give her a $200.00 dollar credit to keep the floor model item as is.     
 
Once again, we would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact our customer service center at[redacted]
 
 
Sincerely,
 
Mor Furniture Customer Service

August 20, 2016
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
 
 
 
First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our...

goal to ensure that our valued customers have a positive experience with us.
 
In this case, Mor has issued a full refund for all items that were cancelled on August 1st, 2016.
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact our Customer Service Department at [redacted]
 
Sincerely,
 
Mor Furniture Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear [redacted] I received your message yesterday in regards to my request. I want and deserve an apology letter, as you mentioned to some degree, this is still being worked on? I am not sure?Secondly, as far as the $200 credit we request, offering a $100 off the in store balance as you referred is fine at this point. The way this whole situation has been handled to date, a $100 store credit is "adding more hurt" to the initial shopping experience and how we were treated by Mor Corporation. I honestly do not have time nor resources to go to small claims court. Nor do I wish to write an op-ed in the San Diego newspapers about our total experience with Mor, which would be more perplexing than a lawsuit.So, please let us know when this letter will be sent/completed and when the [redacted] Mor Store receives the credit off balance (please let us know who the point of contact is and have them contact us please) and we can close this transaction. Thankfully, [redacted]

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via email on June 21, 2017, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal...

information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]
Consumer Affairs Specialist800-742-2791  |  715-346-6225  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481

Case ID# [redacted] Customer Name: J[redacted]     First, we would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Ms. [redacted], Mor...

Furniture processed the refund and the check was mailed out on October 10, 2017.    Once again, we would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

April 25, 2016
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID#[redacted]
Customer Name: [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our...

valued customers have a positive experience with us.
In the case of [redacted], Mor Furniture did finally deliver a replacement recliner that was satisfactory to [redacted] on March 7th, 2016.  In addition, we gave [redacted] a $300.00 credit back to her finance account.   
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at [redacted]
Sincerely,
Mor Furniture Customer Service

My concerns were not addressed. My insurance claim still hasn't been resolved and its been over 50 days. I haven't spoken to the claims rep that is working my claim in 2 weeks. They have not conducted their investigation with the witness like they claimed they would over 2 weeks ago.

Case ID# [redacted] Customer Name: [redacted]     First, we would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Ms. [redacted], Mor Furniture has...

issued full credit for the defective set and Ms. [redacted] has selected a new and different set that will be exchanged on 3/24/2018.    Once again, I would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

May 18, 2016
Revdex.com
Ms. [redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# 11306261
Customer Name: [redacted] J. [redacted]
 
Dear [redacted]
 
First I would like to apologize for any inconvenience Mr. [redacted] may have been caused and the...

lengthy delay in replying. It is always our goal to ensure that our valued customers have a positive experience with us.
 
This purchase only qualified for financing through Acceptance Now, a separate entity from Mor Furniture.  The paperwork completed and signed with Acceptance Now is alease agreementand both lessee and lessor are mentioned numerous times in the document. As the agreement was made with them, they will have to advise on any changes.
 
We suggest that Mr. [redacted] contact them directly at 800-275-2696(Corporate) or 888-672-2411(Customer Service).
 
Once again, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact me at1-858-547-1616 ext. [redacted].
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service