Cardi's Furniture

We are going to waive the redelivery charge for this reselection All information has been documented in your account Thank you

Tell us why here...Thank you for the message regarding customer [redacted] and the power lift recliner purchased on April and delivered on June 3, 2012.We are refunding the entire amount paid, including tax and warranty, the balance of which will be applied after return of the merchandise

Mrs [redacted] was already contacted this morning with an approval of return authorization for the power base We apologize for any confusion with the base Thank you for informing us of your concerns

The sectional purchased in March had a one year warranty We authorized a courtesy reselection for full credit for items that were out of warranty With courtesy reselections a delivery charge is required for new deliveries

We apologize for any misunderstanding regarding our processes This No Worries Return Program is clearly notated on the sales receipt, on our website as well as on signage in our showrooms There is no other retailer that allows returns without some time of return fees We will, as an exception, refund your 15% back to your credit card If you have any further questions please contact us directly Thank you

We apologize for any concerns We will contact the customer directly today and offer either to swap out the sectional or a reselection to another set

Cardi's stands ready to assist this customer Our records do not show that we have been contacted, so I believe this customer spoke directly with the warranty company Although core compression is and not covered under the plan, Cardi's can help We are contacting customer today to schedule an appointment

Thank you for informing us of the situation We apologize for the concerns Our Director of Operations, [redacted] , has tried to reach to Ms [redacted] via phone this weekend He also emailed the address listed We ask that Ms [redacted] reaches him back directly at [redacted] or [redacted] Thank you

Mrs. [redacted] purchased a 10 year stain warranty that allows for accidental spot removal. This warranty does not cover overall cleanings or accumulation of stains. Our technician's photos show a heavily soiled mattress. The mattress was so compromised that it is considered... unsanitary and we are not able to return it due to health reasons.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is not resolved as of yet I'm still waiting for Cardi's to get back to me which they still have not in a timely manner I don't feel that I should call them they should be calling me to see how they can help This will not be fully resolved until I receive my sectional from [redacted] and I had asked them for the warranty paid in full because clearly their seamstress does not do a good job if they tried to alter two sectionals and deliver to me and I could notice the issues I paid over $4,for a "new" sectional and they tried to sneak two of them that were altered I don't believe I should be paying for the warranty It should really be on them as they have inconvenieced me way too many times and Cardi's associates have not been nice on the phone and I refuse to talk on the phone due to how I was treated I've asked numerous times to speak to any of the Cardi men and still not have heard from one I guess their associates are right when they said they are celebrities and can't be bothered to make phone calls to customers I've never received such poor service from any company ever! They should make doing business with them easy not difficult Regards, [redacted]

Revdex.com:
They are coming to pick up the broken piece Wednesday and said they would refund my money, so thank you
Regards,
*** ***

We apologize for the delay in delivering the product to the home. On Sunday, ** ***, Executive Director of Operations called and spoke with Mrs*** to help resolve the concerns immediately. The Warehouse manager, *** ***, and Lead Technician, *** ***, were dispatched
to customer's home Sunday morning and bed was fully delivered, set up, and working. ** and *** both gave customer their personal cell phone numbers to contact them if ever needed. Later on Sunday Mrs*** contacted sales manager *** *** to have mattress taken back for full refund. *** agreed and keyed return authorization in system for customer. We were awaiting customer to contact us back for a good time to remove mattress.I contacted customer today after receiving this post to apologize and schedule the removal of the mattress for refund. I received customer's voicemail and left my direct contact information. *** *** or email ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.In follto the complaint ***, we are pleased to conclude that our concerns regarding the sofa have been resolvedThe material composition were determined to be as described in both available product description tag at the showroom & via the sales associate overviewTo be clear; the sofa is indeed leather & not made-made material.We appreciate Cardi’s Furniture prompt response to our concerns & their commitment to ensuring customer satisfactionIt is of our opinion that Cardi’s Furniture were very helpful & went to great lengths to ensure our needs were metWe are pleased to announce that this incident is closed & no further investigation required
Regards,
*** ***

We apologize for the misunderstanding with the stone top. All stone is porous and will absorb moisture and cause marks and staining. We will allow a return authorization for the table. You will be able to select a new table. The day we deliver the new table we will
pick up the old. The return authorization for the table is $1562.19. If you choose a table of greater value, you will be responsible for the difference. There is also a delivery charge for the new delivery. When you come into the showroom just let them know you have a return authorization in the system

We apologize for any misunderstanding regarding our processes. This No Worries Return Program is clearly notated on the sales receipt, on our website as well as on signage in our showrooms. There is no other retailer that allows returns without some time of return fees. We will, as
an exception, refund your 15% back to your credit card. If you have any further questions please contact us directly. Thank you

Thank you for informing us of the situation. We apologize for the concerns. Our Director of Operations, *** ***, has tried to reach to Ms*** via phone this weekend. He also emailed the address listed. We ask that Ms*** reaches him back directly at
*** or ***. Thank you

Thank you for the opportunity to assist Mr***. The leather is in fact 100% leather. The hyde of the cow is thick. The top grain of the hyde is the most desirable to consumers. Therefore the hydes are cut. The
top grain is used on everywhere you sit - the backs and seats. The split hyde, or the remaining part of the hyde, is placed on the outside back and arms of the sofa. So in fact the sofa is 100% leather. Mr *** is correct in stating that the areas in questions will feel different. If Mr*** wishes to speak with me directly about this I would happy to help him all I can. Thank you. *** *** Customer Service Manager *** ***

Cardi's stands ready to assist this customer. Our records do not show that we have been contacted, so I believe this customer spoke directly with the warranty company. Although core compression is and not covered under the plan, Cardi's can help. We are contacting customer
today to schedule an appointment

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
they were chosen but damaging the wall to my house they should have never sold it to me separately and after I purchased the storage I think they over charged me and called and asked for sales manager to call me and they still have not calledThey should back up their products the headboard should have not sold separately because it rocks back and forth going forward I hope they do not sell this item without the storage to someone
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This is not resolved as of yet. I'm still waiting for Cardi's to get back to me which they still have not in a timely manner. I don't feel that I should call them they should be calling me to see how they can help. This will not be fully resolved until I receive my sectional from *** and I had asked them for the warranty paid in full because clearly their seamstress does not do a good job if they tried to alter two sectionals and deliver to me and I could notice the issues. I paid over $4,for a "new" sectional and they tried to sneak two of them that were altered. I don't believe I should be paying for the warranty. It should really be on them as they have inconvenieced me way too many times and Cardi's associates have not been nice on the phone and I refuse to talk on the phone due to how I was treated. I've asked numerous times to speak to any of the Cardi men and still not have heard from one. I guess their associates are right when they said they are celebrities and can't be bothered to make phone calls to customers. I've never received such poor service from any company ever! They should make doing business with them easy not difficult
Regards,
*** ***