Cardi's Furniture

The headboard and metal frame were the pieces that were originally chosen, not a headboard with storage rails and storage footboard. The factory does allow the headboard and frame to be purchase dalone. If the storage bed is something you wish to purchase that would be at a price you would be responsible for

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***yI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***Yes I accept the business's response.Sincerely,*** *** ***

The sectional purchased in March had a one year warranty. We authorized a courtesy reselection for full credit for items that were out of warranty. With courtesy reselections a delivery charge is required for new deliveries

We apologize for the concerns during the recent deliveries of your sectional. We want you to be happy. I have left you a voicemail and also sent an email to the address provided. I have sent a copy of the Purchase Order that Cardi's has placed with *** Furniture for the new
Left Arm Facing Corner Sofa. It is due to arrive to Cardi's the third week of January. I will track this arrival and will contact you once available. I will also view it before it is delivered to you. Any questions please reach me directly at ***, thank you *** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We apologize for any concerns. We will contact the customer directly today and offer either to swap out the sectional or a reselection to another set

Mrand Mrs*** received delivery of their product in April 2016. We have no record of a service technician going to the home in the last year. We will be more than happy to get to the home and determine what we can do to resolve the concerns. I attempted to reach at number on
file: *** but that number is disconnected. I then called *** and left a voicemail. You can reach me directly at *** or ***. I look forward to hearing from you

Mrs*** thank you for taking the time to share your concerns with us. We completely understand your frustration and want you to be happy with your purchase. A full refund is understandable based on your concerns. The service manager *** will be reaching out to you
today to finalize all the specifics

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to
complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am disappointed in the company's stance on thisWe believe that we should not be responsible to pay the delivery of a new item due to the defectiveness of the productAlthough the company is stating they credited us a courtesy, we are not choosing to get rid of our furniture because of a style changeThe product is defectiveIn addition to the springs collapsing, we noted to the repair person that we were more concerned with the staples popping out of the wood and tearing the fabricThis a hazard and the only reason we contacted Cardi's was to see about repairWe were very pleased with the original response to credit us, who wouldn't beBut, there was no mention of paying the delivery fee at that time or any time during our visits to Cardi'sAgain, very disappointedI have been a long time Cardi's customer and feeling a bit subjugated
Regards,
*** ***

The customer service manager has spoken with customer. We have scheduled a service technician to go to the home on Wednesday September 9,

Mrs*** was already contacted this morning with an approval of return authorization for the power base. We apologize for any confusion with the base. Thank you for informing us of your concerns

We apologize for the misunderstanding. The price of the set of split box springs is $plus tax. However we are going to refund Ms*** the $for the inconvenience. Any questions you can reach me directly at *** or ***. Thank you

We are going to waive the redelivery charge for this reselection. All information has been documented in your account. Thank you

Mrs*** purchased a year stain warranty that allows for accidental spot removal. This warranty does not cover overall cleanings or accumulation of stains. Our technician's photos show a heavily soiled mattress. The mattress was so compromised that it is considered
unsanitary and we are not able to return it due to health reasons