Cardi's Furniture

Called right away and delivered new sectional next dayHappy with outcome
Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We apologize for the delays with the warranty company in fixing the set. We have placed a return authorization in our system for Mrs***. We have already discussed this with her as well

Tell us why here...Thank you for the message regarding customer *** and the power lift recliner purchased on April and delivered on June 3, 2012.We are refunding the entire amount paid, including tax and warranty, the balance of which will be applied after return of the merchandise

We understand your frustration. Your *** account will be credited the $that was paid for the warranty. This will not effect the coverage of the warranty. Any further questions please let me know. Thank you. *** *** *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

We are aware of the stained carpet. We have submitted Mrs***'s contact information to the manufacturer, *** *** Int. Their factory rep has confirmed that a claim has been opened on behalf of this customer. Their Accounting Department has assured us that the customer
will be contacted. We have provided contact information below. Cardi's will be more than happy to ensure that the communication betwee *** *** and Mrs*** continues. *** *** Int***. Factory rep *** *** ***. Thank you

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Mrs***, we apologize for the concerns you experienced. We take full responsibility for these concerns. If you want to return the mattress, we understand. Please let us know a day that is convenient for you to have it picked up for refund

Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
They addresses the couch issue but what are they doing about the bedroom set?
Regards,
*** ***

We apologize for the concerns with the bedding. Unfortunately we have no records of any calls from the customer. However we will certainly honor the customer's request of returning the mattress and frame for full refund. We will contact customer today to schedule this pick
up. Thank you

We have left Mrs*** a voicemail stating we can send a technician to the home to set up the dresser and mirror

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I will only accept this response when the company takes the mattress out of the houseI understand that I need to communicate a time and I will do thatHowever, I do not agree with accepting anything until they fully come through with what they are saying they will doThey have said many things and have either not come through on their policies or have liedWhen I communicate a time and they actually follow through with issuing me my credit is when I will accept there wordsAgain, I u derstand that I have to coordinate a time but I will and have followed through since the beginningI am not worried about myselfI am only worried about them doing what they say.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to
complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Our District Manager of bedding spoke with Mrs***. Her delivery charge was refunded to her *** on 8/28/in the amount of $59.99. The charge that remains is the price of the mattress and boxspring of $plus $tax

Customer has worked with the Director of Operations, *** ***, and has been allowed to reselect

Mr***, I apologize for the concerns with this vanity. Sine the vanity is no longer made by factory, we were attempting to fix with parts. However if you are not comfortable waiting for the parts, I understand. We can certainly pick up the item and refund you. Please
contact me directly to schedule this pick up. *** *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[The company is lying once again I spoke to *** the night it was delivered and I told her I wanted it returned The reason I had *** check the base was because I had every intention on keeping the base because I don't have time to shop for a new one The mattress can be bought anywhere without having to start the buying and testing our process all over again I accepted the movement of the mattress into my bedroom because I had no where to sleep as Cardi's took my old mattress and box spring and my new one was sitting in my living room I even told *** I didn't even feel comfortable sleeping on it because I felt Cardi's would not accept it after I used it but I had no where to sleep She assured me she would forward my concerns and go through with the return and someone would call me and they never did Mrs*** never called me and never responded to my emails The person *** was suppose to have call me never called me It is a lie that a return was processed and they are waiting for me I have all my emails as proof and my phone logs While they did send someone over to check the base and move the mattress this is what should have been done in the first place There is no denying that I HAD TO PUT THE BASE TOGETHER MYSELF because they didn't do it the night they should have The tech simply checked my hours of work This company is not accepting fault and this bothers me Having them deliver the mattress to my bedroom is what should have been done because they delivered a frozen mattress and I had no where to sleep I STRUGGLED TO MOVE MY MATTRESS UP TO MY ROOM they only came a day later to fix what should have been originally done They have done nothing to go above and beyond for my inconvenienceThey have offered nothing in terms of me putting together my own base, them being late, me having no mattress for a night, having a frozen mattress, and I could go on and on They have only finally done what they should have done in the first place but nothing to compensate me for my time and my own work that they should have done I did get the cell phone number of the operations manger but I didn't know I needed to go through him to file a return He was helping me get someone over there to check on the base that I put together and give me a place to sleep instead of having a mattress in my living room I called that night after filing a *** to return this because my money will not go to this business *** did nothing to start a return, no one called me the next day as per my request, Mrs*** didn't respond to my two emails, and when I called Cardi's I was told someone would get back to me, and *** did nothing Them saying they filed an return and they are waiting on me is FALSE I am waiting on them and no one responded until I filed with the Revdex.com They are making excuses and telling me I should be calling a man who gave me his personal cell but I am contacting the store personnel at the store and going through the correct channels and they are not responding My next step is to forward everything to Consumer Reporting agencies with local news stations I can't deal with their lies
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** This will only be resolved when I receive the funds back for the warranty and the replacement you say you ordered from *** is received in January is delivered in perfect condition without being altered from your store
Regards,
*** ***