Caremark PHC, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** I only got one replacement shipment from CVS CaremarkThey need to check and find out what happen to the third shipmentI am trying to get people to understand the Post Office is scanning the packages at my door but, they are not leaving the packages

I changed one of my medications to GENERIC After informing the company that I could no longer afford "name brand" medication, they purposely filled my next refill with name brand medication, charging my credit card $ After I contacted them, they said they would issue a credit but they couldn't accept the medication back Instead of issuing a credit, they sent the generic medicationThen I had two day supplies of medication Today, I received an email that they have sent me a new order of the same medication, so that's three day prescriptions in less than days, and they have charged my credit card for another $ I am retired with very limited funds and they are just stealing my money The generic refills were suppose to be free for the year

I am a type diabeticCVS Caremark has a program called Diabetic bundling or pricing planThis allows the customer to pay for the first insulin prescription and all other corresponding prescriptions (needles, test strips, other insulin types) to be included in the order for $This runs the customer $per order
On 08-23-2015, they charged me $
On 11-04-they charged me $
On 02-12-they charged me $
They will not fix the first two orders at allThe 3rd order, they did refund $222.62, however, that still leaves me paying $and it should only be $On this order, they did ship in two orders, but they were both sent and processed on the same day (2/12) so it still should be only $
I have contacted them repeatedlyThey will not assist nor call me back

I went to see my DR for my asthmaThe DR renewed my prescriptions electronically with CaremarkI advised the DR that I didn't need any prescriptions at this time, as I still have inhalersHe advised that "he is just renewing them and they shouldn’t be sent in theory." A week later I receive a box that is NOT marked "Caremark"I think it is something we ordered from ***I open it up and I see inhalers that I DID NOT order and a bill for stating that my credit card declined the purchase, so here is the billI called Caremark and they said sorry, that is our policy and you have to pay for the medication that you did not orderI even asked to speak to a manager and who said more of the sameI think this practice of Caremark is criminal and needs to be investigated

December 14, Revdex.com serving Eastern Massachusetts, Maine, Rhode Island and Vermont Donald Lynch Boulevard, Suite Marlborough, MA 01752- Complaint #***/ *** *** To Whom It May Concern, CVS Caremark administers the prescription benefits portion of the Comcast health plan, of which Mrs*** *** is a memberThis letter is in response to the correspondence we received from your office on December 7, Thank you for the opportunity to address Mrs***’s concerns regarding an order she received which she did not need As previously stated, the order that shipped was a result of Mrs*** being enrolled in the Auto-Refill programAs a courtesy and in an effort to resolve this situation in Mrs***’s favor, a pre-paid package has been sent to Mrs*** to return order # *** for a full creditThe pre-paid package allows Mrs*** to return the medication via mail at no cost to her. We value Mrs*** as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Mrs*** have any additional questions or concerns, please do not hesitate in contacting me at 1-*** Sincerely, *** *** Member Advocate

I would give them a Unfortunately, It is not an optionRecently there was a drug recall for ***I was on the medication that was recalledI made several calls to CVS regarding the recalled medicationI asked them why didn't they message everyone via email and let them know about the recallIn my case, I missed the news that week because I had personal problemsCVS Caremark said they don't reach out to their customers that way regarding recalled drugsThey wait for their customers to reach out to them I was shocked because I was on this drug from one of the pharmacies & I was taking a recalled medication every day They went on to say they could not help me with a substitute that was not recalled They asked me to reach out to my local drugstoreMy local pharmacy tried to help me and they did not have a substitute medication for meI called CVS back a couple times and I felt like I was talking to high school kids that had no idea what was going on with this recallIt was very confusing and many holds and answers that kept changingI finally got a new medication from my doctor nd was able to refill it at CVS at a *** nearbyI must say *** pharmacy was 100% better than the CVS Caremark mail order service I was supposed to get a mailer to send back the recalled medicationThat also never happenedMy local pharmacy Is *** Drug*** Drug is actually the one that notified me about the recall They called me because I was previously their customer until BLUE CROSS forced me to use CVS CaremarkSo another pharmacy actually contacted me via phone call and asked me if I was still on that medicationThey took the time to advise me to call my doctor and find another medicationI can not say enough good things about *** DrugI was forced by *** *** to get my medications from CVS Caremark earlier this yearCVS Caremark is a nightmareI will actually find another health insurance so I don't have to deal with month supplies of drugs I may never use & Customer Service that doesn't existThis is my life and my health I don't trust CVS Caremark with this responsibility We need choices and CVS Caremark should not be the only choiceIts unfair and they are not doing a good job

September 27,
Revdex.com
Donald Lynch Boulevard, Suite
Marlborough, MA 01752-
Complaint ID: ***/ *** ***
To whom it may concern:
CVS Caremark administers the prescription benefits portion of the health plan for ***
***, of which Ms*** *** is a memberThis letter is in response to the correspondence we received from your office on September 21, Thank you for the opportunity to address Ms***’s concerns as expressed in Complaint ID: ***
Upon review of this concern we verified that *** * was not covered by Ms***’s plan and her prior authorization and appeal requests for medication coverage were deniedA second appeal request was reviewed and approved*** * has now been approved for coverage for twelve months effective August 21, through September 20, Ms***’s file shows a retail fill of *** * on September 20, The local pharmacy has confirmed that Ms*** has picked up the medication
We value Ms*** as a member and we remain fully committed to our purpose, “helping people on their path to better health”Should you or Ms*** have any additional questions or concerns, please do not hesitate in contacting me at ***
Sincerely,
*** ***
Member Advocate

1-12-placed order for day prescription from which my Doctor wrote for a day supply CVS Caremark erroneously charged me $for the day supply citing they were restricted from filling the whole prescription for days 1/14/2016, after several lengthy attempts to resolve this matter with Call Center reps; ***, *** *** *** and continuously placed on unreasonably extended hold and finally forwarded to: "***" (Senior Clinic Advisor), and supervisors, "***," "***" (terrible disposition), and "***" who informed me because of the discrepancy, ** *** would be given a one time bulk up credit for $dollars and to keep the day prescription These supervisors informed me I would not be billed for the prescription 1/15/16, *** ***l left a voice mail stating what these supervisors told me earlier about the bulk of credit which I saved on my cell for documentation to support my voice records, date & time I did not receive a day s

In two sentences, for over weeks CVS/Caremark refuses to mail my prescriptionsAfter speaking with almost different persons they still refuse when they acknowledge that it was an IT problem in their ranks
CVS/Caremark (CVSC) received my and my wife’s order on July 24, I set up another profile on their website for my wife and myself since we were under another insurance planThis process required two profiles for myself and my wifeWe waited a period of days before reaching out to them to find out why the orders were delayedStarting on August 2, I found out that the problem was the same for the both of us
The doctor’s office stated that they resolved the problem and that I should callCVSC then advised that the problem was with my insurance, no coverageI called my insurance and they confirmed coverage for both the doctor and the prescription programAfter calling again, the case was escalated to *** *** *** was unsure of our information an

June 18, 2015 Revdex.com*** *** *** *** *** ***
*** ** ***Complaint ID: ***/ *** *** To whom it may concern: CVS/ caremark administers the prescription benefits portion of the health plan for *** *** of which Ms*** ***
is a memberThis letter is in response to the correspondence we received from your office on June 8, Thank you for the opportunity to address Ms***’s concerns as expressed in Complaint ID ***. Upon review of this concern, we confirmed that our mail order pharmacy processed and shipped her order in errorA return mailer has been issued as of June for Ms*** to return the medications for creditI contacted Ms*** by telephone and informed her of the return mailerShe was satisfied with this resolution. Additionally, upon review of Ms***’s interaction with our customer care team; we recognize that there were several opportunities for additional training and coaching for our staff. Feedback has been provided to each member of the customer care team with whom Ms*** interacted with. Please note that our goal is to ensure that our valued customers receive only the highest level of customer care We sincerely apologize for any frustration or inconvenience that Ms*** experiencedWe value Ms*** as a member and we remain fully committed to our purpose of “helping people on their path to better health”Should you or Ms*** have any additional questions or concerns, please do not hesitate in contacting me at ###-###-####. Sincerely, *** ***Member Advocate

CVS/CAREMARK is a greedy companyOnce you have a prescription filled with auto refill and no longer need that medication they still send it and bill youI have called multiple times, replied to their text reminders and phone calls telling them not send that medicine and still keeping getting the medication and bills for it Do not ever have them auto payOnce you receive the medicine you are stuck with itNo wonder there is a problem people getting addicted to drugs

I was charged for prescriptions total $after my out of pocket maximum was met I have been trying to get a refund since October 17, I have called repeatedly and I am always told someone will call me back but they never do I have confirmation from my medical insurance company that the out of pocket max was met in July but Caremark continued to charge for scripts through October I have had my medical company *** *** *** *** *** contact caremark directly but Caremark still refuses to resolve the issue

December 3, 2015Revdex.com *** *** *** *** *** ***
*** ** ***Complaint ID: ***/ *** *** To whom it may concern,CVS/caremark administers the prescription benefit portion of the health plan for 3M Company, of which Mr*** *** is a member
Thank you for the opportunity to address Mr***’s concerns as expressed in Complaint ID ***.Upon completion of our investigation, it was confirmed that compound medications that contain bulk powders are not covered by the 3M Company prescription planWe also verified that Testopel does not require compounding; therefore it is covered by the prescription planAdditionally, as of January 1, all compounds submitted for claims reimbursement require two or more ingredients for processing, for each ingredient in the compound medication we require an digit National Drug Code (NDC) number, metric quantity of the ingredient used and the ingredient costPlease keep in mind that CVS/caremark only administers the prescription benefits and must adhere to the provisions set forth by the plan sponsorWe value Mr*** as a member, should you or Mr*** have any additional questions or concerns please do not hesitate in contacting me at ***, my office hours are Monday through Friday, 9:a.mto 5:p.mCentral Time.Sincerely,*** ***Member Advocate

A few weeks ago I sent a paper check, check no***, not an electronic check by mail to CVS Caremark Mail Order Pharmacy for $ for a year's supply of medicineOrdinarily, if a check takes two weeks or more to clear my bank the reason would be that the check was slow in reaching the merchantEither the postal service was late in delivering my check or the companies mail room was backloggedWhen the check finally reached the merchant, the merchant would cash the check that very day and the check would clear my bank the day after In the case of CVS Caremark, according to their own customer service, the check reached the company on February 24, CVS Caremark DID receive the funds and applied them to the year's supply of medicine The only problem was, the check never cleared my bankI contacted *** *** *** ***, my bank, to conduct a search to see if the check ever entered their bank After a thorough search, *** *** stated they had no evidence that

I have an internal yeast infection, also known as candida It hurts to a great extent I went to my doctor, and he prescribed on oral treatment as well as an internal treatment (I have extreme discomfort in the groan area, internally as well He prescribed *** which is the only treatment (as far as I know) for an internal yeast infection CVS/Caremark which works with *** *** *** of IL as their pharma provider denied it They then asked for a pre-authorization from my doctor, which he sent in, and they denied it again I called several times to *** of IL to determine why CVS/Caremark refused to cover it I spoke with an agent, and she looked and read the reasons For some reason, under ***, yeast infection/candida was not listed Again, *** is the primary, and only treatment for internal yeast infections as indicated by the National Institute of Health:
OVERVIEW
***
Background
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We are in receipt of your correspondenceIn order to properly investigate your concerns, we are in need of additional information. Please provide us with the following information: Member ID number and Date of Birth. Tell us why here

January 11,
Revdex.com serving Eastern Massachusetts, Maine, Rhode Island and Vermont*** *** *** *** *** ***
*** ** ***
Complaint ID #***/*** ***
To whom it may concern,
CVS/caremark administers the prescription benefits portion of the *** ***
health plan, of which Mr*** *** is a memberThis letter is in response to the correspondence we received from your office on January 1, Thank you for the opportunity to address Mr***'s concerns as expressed in Complaint ID #***
Upon review of this concern we verified the medication in question was originally ordered on December 14, We were not able to fulfill the order request until January 2, because the method of payment on file was declined. We attempted to contact Mr*** via phone on December 14, and December 15, in an effort to obtain a different method of payment but we were not successful in reaching him. Mr*** contacted us on December 23, and a new order was created and once again, the method of payment on file was declinedAdditional attempts were made to contact Mr*** via phone on December 23, and December 24, with no response. On January 2, a third order was created and successful fulfilled and delivered on January 5, Due to the order being delayed, Mr*** was charged against the year deductible and not the yearWe have moved forward with a copayment adjustment and have refunded Mr*** $to his credit card that was used for the transactionAside from the medication in question, Mr***’s future medications will be charged against his deductible
We sincerely apologize for any frustration or inconvenience that *** *** experiencedWe value *** *** as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or *** *** have any additional questions or concerns, please do not hesitate in contacting me at ***
Sincerely,
*** ** ***
Member Advocate

This is in response to your inquiry dated September 6, regarding the member’s mail order prescription
The member contacted the Customer Care Unit on August 29, requesting to have the prescription cancelledThe prescription was in the final stages of processing; therefore, the prescription could not be canceled or alteredThere are no requests on file from the physician’s office to cancel the orderThe Customer Care Representative advised the member of this informationThe Customer Care Representative also advised the prescription was filled in good faith and the member would be responsible for the $copayment as it is our policy returned medication is not accepted, and credits are not issued, unless there was an error on our partBy law, Caremark cannot restock and/or resend medication after it has left our facility and all returned medication is destroyedThe member became verbally abusive with the Customer Care Representative
I verified, at the time of the order, the *** credit account was set as defaultWe attempted to bill the *** credit account in the amount of $which included a past due balance of $and the current charge for this order of $15. However, the transaction was declinedAs of September 1, 2016, *** credit has been discontinued as an available payment methodThe current balance due on file is $
I also verified the package was declined by the member and will be returned to us; however, the medication will be destroyed and a credit will not be appliedThe return will be considered an unauthorized return as there is no error on the part of Caremark

Prescription sent to cvs mail order to address informed by customer service and cvs does not acknowledge receiving itCalled customer service and after a min call was told as email would be sent by the supervisor to the mail order service to track the order and I would receive a call back withe status wihhin a daydays later no contact or information was receivedCalled again and received the same answer today.the prescription in case is for a month supply of an expensive controlled medicationHad to request another prescription to the doctor and pick it up in person in the doctors officeWorst of all was to be made feel stupid for not mailing using a tracking numberAs if the usps was unreliable! They never lost my sent payment and even my vote is sent over the mail without issues

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. My only regrets is that you have to do or go through so much to get a issues resolved, each time you make contact your talking to a new person and each person has his own viewTHANKS! I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***