CarGuardian Warranty LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint. For your reference, detailsof the offer I reviewed appear belowI have received a refund.
Regards,
*** ***

We spoke to this customer on 4/7/and agreed to refund his money back to him. We strive for excellent customer service and appreciated the opportunity to satisfy this customers concern. From: *** *** [mailto:***.***[email protected]] Sent: Saturday, April 08, 7:AM To:
*** *** Subject: Re: refund status *** Thank you for your response ***I truly appreciate your dedication to resolving my issueIf there's anything good I can say towards the company, it is that they're lucky to have such a dedicated employee.Thank You.From: *** *** Sent: Friday, April 7, 5:PM Subject: refund status *** To: ***.***[email protected] Cc: 'VSC Direct Support'Good afternoon ***, I spoke with management here just after we disconnectedBecause we do have it on record that you tried to cancel before your days, even though we were unable to reach you to confirm, you did at least tryTherefore your down payment will be returned to your AMEX, and the additional month will be sent in the form of a check Thank you for bringing this to our attention. Regards, *** *** Customer Service###-###-#### Email: s@CarGuardian.com

Thank you for bringing this to my attention. We take all complaints seriously and made sure to review the calls in question. We do see you spoke with *** on 3/7/regarding the cancellation of your warranty and that call ended with you agreeing to receive a return call from ***
after she had reviewed your initial concerns. On 3/8/that return call took place and *** left a voicemail asking to be called back. The next call we received was in August and the cancellation was processed at that time. We received the letter of cancellation on 12/20/16, on that letter you claim to have cancelled on 2/26/but we were unable to find either an email or a phone call associated with your account on that date. We are happy to inform you that refund check has been mailed

Please contact us at *** *** so we can further explain that your account has been cancelled and no further billing will occur

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I accidentally accepted the response and it closed the caseHowever, the response that CarGuardian is not sufficientCarGuardian called yesterday around 5pm (from *** ***) stating if I remove the complaint they will consider refunding meThis phone call to me happened after they had sent an email stating they will not refund- which is when I filed with the Revdex.com.Thank you!*** ***

Your policy was cancelled by your administrator and at no time were you told your vehicle would be covered with such a modification. Per the Terms of the contract, you will receive a full refund

CarGuardian does not initiate direct telemarketing with customers. We appreciate you bringing this concern to our attention

The refund for this client is scheduled to be mailed out today. If the client would please update us when it is received we would appreciate it. Thank you

We are sorry to hear about the unwanted phone calls you are receiving.  However, we do not see any phone records for the number provided.  [redacted]

As stated before, the account has been refunded already.  The initial complaint was in regards to receiving a refund.  The refund was issued yesterday before we received this complaint.  Thank you for your feedback.

We apologize for any issues this payment being charged to you may have caused.  We have fully refunded that payment to you using the card we have on file.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Some one is, and eventually it gets back to CarGardian.
Regards,
[redacted]

We are sorry to hear about your financial situation.  As you stated, this was a transaction processed through check by web.  It takes 10 days for an ACH transaction to officially process.  There is a good chance that the check will come back NSF on our end if what you claim, "I...

mentioned that the payment will bounce due to no money in my account", is true.  0 days from the transaction date we will know if we can issue a refund to your account.  Sorry for the delay, ACH payments take much longer to refund.

Thank you for bringing this to our attention.  After reviewing the call and the account, we found that you were refunded the money yesterday and were told that as well.

We are sorry to hear that you received a denied claim.  When you purchase a warranty or any type of insurance the unfortunate reality is that not every issue will always be covered.  We are eager to solve the issue you experienced.  Please call us at (800) 279-1503 as the last call...

was ended abruptly.  Thank you

Your account is currently cancelled and you will not be billed further.  Please call us at ([redacted] if you have any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]We have been told numerous times the check was sent. I hope they mean it this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They are still missing the fact that they misrepresented the sell. Do you mean that it's okay to say one thing and then have it worded a different way in your contract? Like I said before I was told that it would cover the head gaskets and there were no loopholes in this warranty. Someone needs to be held responsible for misrepresenting this warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
When car Guardian called trying to sell me this warranty I stated numerous times that these trucks were prone to head gaskets leaking and would it cover it. The man that I talked to his name was [redacted] he Reassured me that it would he said that's why I was buying the premium policy, like I said I stated that multiple times. I  also asked if there were loopholes in this, because I had heard of people with problems before and they said no they were not like that so I agreed and purchased it. Now I want them to honor what they said, if they told me wrong just to sell it, that is their problem not mine..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Still waiting on refund. ]
Regards,
[redacted]