Carland

The customer put $down not $The dealership was contributing $to help reduce the amount of the loanFurthermore, the customer signed a non-refundable receiptThe reason the deposit is non-refundable is due to the customer taking delivery of the vehicleThe dealership has costs associated with thatDelivery detail $Gas $Registration $We purchased insurance for the customer $These costs can't be recovered by the dealershipThe dealership acted upon the customers request to return the vehicleThe customer could have kept the vehicleThe customer stated his co-signers father didn't want the co-signer assisting with the loan and that is why the vehicle needed to be returnedThank you, [redacted] ***

Thank you for providing us with the consumer complaint [redacted] , purchased a vehicle from Carland Used Auto Sales on 8-5-The customer took delivery and the following day mentioned the vehicle was overheatingIn addition, [redacted] mentioned he had his "own" mechanic work on the vehicleThe mechanic [redacted] used wasn't a certified mechanic***, agreed that the vehicle should have been brought back to us so the issue could have been resolvedEven though the customer had an unqualified technician work on the vehicle we still agreed to tow the vehicle in and repair itOnce we evaluated the vehicle we could see and showed [redacted] where his mechanic had failed to properly reassemble certain hoses and clamps on the motorThe cost to repair the vehicle at that time was $600...The customer picked the vehicle up and left without payingThe customer had the vehicle for over weeks and was in the process of completing his loanThe bank providing the financing spoke to the customer and the customer verified the vehicle was in good standing conditionThe customer decided days later to call the bank back and tell them the car was not performing properlyOnce again we picked the vehicle up and inspected itThe vehicle was abandoned at a hotelThe vehicle once again had hoses disconnected and obvious signs of customer abuseThe cost to tow and repair the vehicle was $This occurred after the day warranty periodThe customer refused to pay any of the repairs but admitted the vehicle had been tampered withThe bank at this time was not willing to extend credit anymore to ***We explained to [redacted] that the costs associated with repairing the vehicle was his responsibilityHe also mentioned that he wasn't driving the vehicle and letting his friends drive it and was unaware of what they had doneCarland will refund the down-payment once the repair costs that are owed to the dealership are paid Thanks Carland

Mr [redacted] purchased a used car "as is." He decided to get the vehicle inspected after the purchaseA third party diagnosed the vehicle and recommended that the car have items replacedMr [redacted] reached out to Carland and we agreed to perform the labor at no chargeDuring the time we worked on the car we realized one of the repairs requested wasn't neesedMr [redacted] was returned the part that he purchased that wasn't not brokenweeks went by and Mr [redacted] contacted the dealership again wanting another item repairedThe dealership told him that he would be required to pay for some laborMr [redacted] didn't want to do thatCarland will perform work on the vehicle and only charge $an hour to cover mechanic labor costsThis is substantially below the industry average of $an hourThank you

Carland Auto has fixed the issue on the carThe car has been fixed since 3-8-The customer hasnt picked the car up yetThe car was fixed and the customer incurred no charges at allOther cosmetic items on the car were fixed as well as a good faith gestureThank you

I've had the best experience with this companyI'm very pleased a satisfied with my vehicle I purchased hereI would recommend this dealership to anyone

After what you guys have done for me and my family I had to give you guys a reviewIts me [redacted] , who bought the dodge durango from you all, in particular, I dealt with JordanFirst of, I'm a single mother of children whose other half passed away years agoWe have been need of a vehicle especially after my vehicle just took a dump on usJordan assured me with my $down he would do everything in his power to get me approved for a suv, which suited to our needsI didn't believe his optimism on the phone initially because every other dealership has lied to me and turned me downWhen I arrived at car land, I was greeted with only smilesTo make it short, Jordan got me approved for this wonderful durango which both me and my kids adoreI couldn't believe you guys actually made it happen for usSo thank you once again for everything you guys have done

Carland has tried several times to inspect the vehicleThe purchasers son brings the vehicle in and will not leave it and let us look at itWe attempted one time to do so and the purchasers son kept pulling fuzes out while our mechanic was starting the process of inspecting the vehicleCarland
asked the individual if he wanted to work on the car or did he want Carland to work on the vehicle? The purchasers son said he had been working on the carCarland told the individual that he needed to leave the car so we could inspect it and he left againOn 2-4-the purchasers son came in again and still wanted his car inspected but once again he wouldn't leave itCarland will inspect the vehicleThe purchasers son stated to us "I replaced the starter and worked on the wiring." Carland told the purchasers son who isn't a trained mechanic to stop working on the car and let us inspect it and once again he leftCarland will inspect and correct issues as long as they aren't a result of the purchasers son tampering with the vehicle.
Thanks
Carland

The consumer purchased an extended warranty and Gap insuranceHe needs to cancel the Gap insurance as wellThe finance products were purchased by the consumer and are prorated but he did have the use of the warranties and insurance until the day he canceled themThe lender has provided the Gap insurance so the customer should contact them to cancel that product as well
Thanks,
*** ***

I finally purchased my dream car and the sales team at Carland went out of their way to make that dream come trueI never thought it was possible to EVER get a car financed again My credit was so badmy last repo car was still missing But minutes later, I was driving off in a EBenz with very little down And the car runs great!!!! They even referred me to a great mechanic to do a few minor touch ups on the interior!

Went into this dealership to just look at a vehicle The salesman convinced me I should purchase it and demanded a down-payment of $(Turned out it was non-refundable) While filling out the paperwork, I was having second thoughts about purchasing the vehicle Since I was still in the office, I told the sales person I wanted to stop the deal and retrieve my down payment but the salesman insisted the sale was final He only tried lowering the price and got me to sign a Retail Installment Contract with 24.29% APR (which is outrageous)! I did not take delivery of the car because I needed more information for them and needed to clear out personal belongings from my car Which turned out to be a good thing Next day when I came in to cancel the purchase because the terms were ridiculous, I was told there was no way I could get my down payment back
By the way, I am only years old and this was my first experience in buying a car and being in a dealership This is an experience I will NEVER forget because it was HORRIBLE

I purchased a Lincoln MKZThe salesman told me the car was gone over and checked by their mechanic and everything was okI purchased the car in February Sinc I bought it from Cartland I had to have new brakes with rotors shavedI had to replace wheel bearings and the transmission
I would ever recommend this business even to my worst enemy
Good luck if you purchase a car from them

Unfortunately the customers loan was denied by the bankThe customer stated they had a second source of income with the militaryThe bank during the underwriting process discovered the customer doesn't have the military income anymoreThe consumer didn't budget for the loan once the bank
recalculated the incomeThe consumer misrepresented there income to the dealership at the time of saleCarland would be more than happy to provide documentation from the lender stating the reason for the loan denialCarland did tell the customer if she was able to provide proof of her military income be current and active the bank would re-approve the loan at the original agreed upon terms.Thanks,
Carland

The warranty was optional at the time of purchaseThe warranty contract details thatMoreover the warranty price the consumer paid is much less than the disputed amountThe consumer can cancel the warranty at any timeCarland LLC has not received any communication from the consumer until this
complaint*** *** will reach out to the customer to help facilitate the warranty cancelation.
Thanks

I had very bad credit.No one wanted to help me.Went to Carland and not only did they treat me with respect,they sold me a car I am proud to drive at a payment I could afford
***UPDATE***
This is my 2nd review on them.I bought a car over a month ago.I had my brother do an oil change on the car because I drive over miles a day, after he got done the car was running very bad.He could not get it fixed.I called Carland upset because I am a single mom and need my car .Thank god for these guys.Not only did the tow it to the service center , they fixed it and had it running great again in hours.When I went to pick it up , I asked about the bill?Having it towed down there and fixed , I figured it was gonna be $300-.They gave me a bill with ZERO owed.They took car of everything even after I put over miles on it.GOD BLESS the great people at Carland

The best car buying experience I EVER had! Me and my wife went to ever dealer in town.They were all nice until they ran my credit.Then the game began.I told them all about it ahead of time so I don`t understand why they would treat me so bad?One dealer even said I was approved and let me take the car homedays later they took the car back and kept my down payment and made me and my son walk home.So I see Carland on craiglist and call them.I tell them the whole story and did a credit online.Matt calls me and said I was approved.I have heard that before.So I went down there and an hour later I was driving home in a nicer car at a lower payment than was just taken from me at the other store.Thinking they were gonna call me and tell me to bring it back like all the other guy.But not at Carland.Got a call from the bank and then Matt a day later telling me my plates are being processed .Wow if I only went to Carland first it would of saved me weeks of stress.Thanks for treating me with respect and helping my family at a tough time in my life

Carland repaired the motor on the [redacted]. The motor didn't need to be replaced but internal parts of the top half of the motor needed replaced and they are new. Carland never changed the bumper. This wouldn't be cost effective. The vehicle is a diamond white color that changes over time due to sun...

fade. The bumper is slightly different than some other panels but those panels are slightly different from the others as well. This is common with the diamond white paint. We offered in good faith to blend the paint and match the bumper up. Carland repaired the vehicle and offered to fix the customers other concern. I am not sure what else we can do to make this customer satisfied. We will continue to reach out the customer and try to resolve his concerns. ThanksCarland Auto

The customer put $500 down not $1400. The dealership was contributing $900 to help reduce the amount of the loan. Furthermore, the customer signed a non-refundable receipt. The reason the deposit is non-refundable is due to the customer taking delivery of the vehicle. The dealership has costs...

associated with that. Delivery detail $109. Gas $40. Registration $207. We purchased insurance for the customer $158. These costs can't be recovered by the dealership. The dealership acted upon the customers request to return the vehicle. The customer could have kept the vehicle. The customer stated his co-signers father didn't want the co-signer assisting with the loan and that is why the vehicle needed to be returned. Thank you,[redacted]

[redacted] attempted to purchase a vehicle form [redacted]. Unfortunatley [redacted] provided false information regarding his employment. Mr. [redacted] stated he was currently employed at the [redacted] company but was actually not. The bank doing his financing discovered that he wasn't...

currently employed and rejected his loan. [redacted], has been able to obtain a new approval for Mr. [redacted] but the approval requires additional down payment. Mr. [redacted] has agreed to provide this additional down payment after 01-15-2015 and come pick his new car up.

Mr. [redacted] purchased a used car "as is." He decided to get the vehicle inspected after the purchase. A third party diagnosed the vehicle and recommended that the car have 2 items replaced. Mr [redacted] reached out to Carland and we agreed to perform the labor at no charge. During the time we worked...

on the car we realized one of the repairs requested wasn't neesed. Mr. [redacted] was returned the part that he purchased that wasn't not broken. 3 weeks went by and Mr. [redacted] contacted the dealership again wanting another item repaired. The dealership told him that he would be required to pay for some labor. Mr. [redacted] didn't want to do that. Carland will perform work on the vehicle and only charge $20 an hour to cover mechanic labor costs. This is substantially below the industry average of $90 an hour. Thank you

The transaction between Carland Auto and [redacted] was sold As-is....the state required warranty is for 15 days or 500 miles. This warranty ensures the vehicle is driveable. Mr. [redacted] has driven the vehicle every day since he purchased it. In good faith Carland Auto agreed to assist Mr. [redacted] with installing some new parts he felt needed to be installed. There was no charge for the labor. Mr. [redacted] has decided after 4-6 weeks of owning the vehicle he wants additional repairs done that aren't covered by the states 15 day or 500 mile warranty. Carland Auto finds no reason why Mr. [redacted] should receive free parts and labor when nothing was promised to him. Carland Auto provides every customer with a "We-Owe" form which protects the consumer and dealership. This form details any promised work or parts. Mr. [redacted] signed this form recognizing nothing is promised or owed. Thank you,Carland Auto