Carland

I contacted the company and spoke to [redacted].  He said "this was my warranty and not theirs.  So I did contact them and I got the warranty cancelled.  But it came with a pro-rated amount.  I am now out of a 1,000 dollars that is owed back to me.  This should be taken off the principal amount.

Thank you for providing us with the consumer complaint. 
[redacted], purchased a vehicle from Carland Used Auto Sales on 8-5-2014. The customer took delivery and the following day mentioned the vehicle was overheating. In addition, [redacted] mentioned he had his "own" mechanic work...

on the vehicle. The mechanic [redacted] used wasn't a certified mechanic. [redacted], agreed that the vehicle should have been brought back to us so the issue could have been resolved. Even though the customer had an unqualified technician work on the vehicle we still agreed to tow the vehicle in and repair it. Once we evaluated the vehicle we could see and showed [redacted] where his mechanic had failed to properly reassemble certain hoses and clamps on the motor. The cost to repair the vehicle at that time was $600...The customer picked the vehicle up and left without paying. The customer had the vehicle for over 2 weeks and was in the process of completing his loan. The bank providing the financing spoke to the customer and the customer verified the vehicle was in good standing condition. The customer decided 3 days later to call the bank back and tell them the car was not performing properly. Once again we picked the vehicle up and inspected it. The vehicle was abandoned at a hotel. The vehicle once again had hoses disconnected and obvious signs of customer abuse. The cost to tow and repair the vehicle was $1800... This occurred after the 15 day warranty period. The customer refused to pay any of the repairs but admitted the vehicle had been tampered with. The bank at this time was not willing to extend credit anymore to [redacted]. We explained to [redacted] that the costs associated with repairing the vehicle was his responsibility. He also mentioned that he wasn't driving the vehicle and letting his friends drive it and was unaware of what they had done. Carland will refund the down-payment once the repair costs that are owed to the dealership are paid. 
Thanks
Carland

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In response to the comments from the dealer through the Revdex.com resolution services:I purchase a vehicle as is from Carland on January 26th 2015 after taking the car on a one mile test drive. It had been cleaned up and prepared for sale, noting it smelled like engine cleaner and other products but  assuming those items would fake and burn off the engine and otherwise. I picked up the car the next day on January 27th, 2015 due to the fact I had a second vehicle and required and wheel alignment and oil change. The next day (January 28th) the salesman text messaged me requesting I call to do an interview with the lender confirming terms and the loan details so it would fund and I did so immediately, but also commenting, “there is an aggressive odor either related to the cooling system or the HVAC, hoping I could figure it out.”  I requested information on what work the dealer had done to the vehicle during reconditioning process, in hope the cabin filter or something simple may have too much cleaner on it. He said he would check, but never responded.  Knowing I bought the vehicle as is but unaware of Arizona’s Lemon Law, ARS 44-1267, and only after the A/C system failing on only the 2nd day I drove the car, I decided to take it to a Kia dealer for an inspection. On February 2nd the vehicle was inspected by [redacted]’s service department and they found the radiator had a crack that was releasing coolant into the engine compartment and needed replacing. They also suggested the A/C problem was the Fan motor was not coming on but the compressor did test correctly and was limited to the A/C electrical system.[redacted]’s estimate included replacing the fan blower motor, resistor and fan blower harness. They suggested the harness is often damaged when the system is burnt out, and it and the resistor should be replaced but I may choose to replace only the fan if necessary.  The estimate for all the repairs was $2400 and I did not purchase, nor offered a warranty since the car had over 137,000 miles at purchase.While in the lobby at the Kia dealership I goggled parts for the car and found a radiator and the fan motor significantly less expensive than dealer quoted pricing.Immediately after leaving the Kia dealer (still February 2nd, 2015) I returned to Carland and was greeted by my salesman. I told him I know I was and owner (meaning I assumed I could not return the car) but I could not afford the repairs required on the car I purchased since the $1000 was maximum down I could afford to make the car deal.After discussing Kia’s findings and asking to see the radiator split, he took the Kia paperwork to the back after I asked for help. I told him he can have his people inspect the car but he said Kia knows what they are doing and upon his return he asked me what I would like them to do.  Again, I was not yet aware of the Lemon Law provisions and therefore said any help they can offer would be hugely appreciated.  I told him I found the parts online for less than 50% of dealer cost and could borrow some money to get them if they help with the labor.[redacted] implied the damage might be limited to the HVAC fan blower motor and the other items might be taxed but working so since I did not have the money to order the other items at my cost, I asked them to exchange the radiator and fan blower motor.They quickly agreed to help with the labor implying I could make payments on the labor which at the time seemed fair.  I could not drive the vehicle in fear of damaging the engine.  On February 7th the radiator arrived and was still waiting on the fan blower motor.On February 10th when arranging the appointment for the labor/install they needed the parts, a day to get the repairs done and they would get me a huge discount on the labor. Again, I still was unaware of my rights under the Arizona Lemon Law.  I simple reminded him they had implied they would take care of the labor and asked for options.He replied “We want you on the road, we can figure that out whenever, just get it here when you have the parts.”Later that day the box from LKQ arrived with the wrong part. I contacted LKQ and they shipped another fan motor to me, then text messaged the salesman letting him know I would not have the fan blower motor but stating, “let’s get the radiator handled. Help me out there and I’ll take care of the A/C / Heater fan when it gets here. He agreed and had me bring in the car at 9:00am the next day. I did reschedule a day later. While the car was at the dealer (February 13th, 2015) with the radiator I did confirm they would still fix the A/C fan when the parts arrived.Friday night at dinner with friends, someone mentioned a news story on KPHO and told me to call the [redacted]’s office, he told me there is a lemon law that protects owners of used vehicles that have issues not disclosed at sale  regardless if it is intentional or not.On Saturday morning I Googled both the AG’s office and the news story, ([redacted] ) Starting to understand my rights but not be combative with the dealer I requested they return the radiator to me just in case, which I still have in my possession, concerned there was the possibility I might have issue with the dealers continued assistance completely resolving these issues. We also made arrangements to get the car in next week expecting the fan motor.  Scheduling was becoming a problem and I requested the first call from a manager which never called.  I had concerns the radiator cooling fans might not be connected and was not driving the car to prevent engine damage so I dropped it in for another look.  The salesman said all is good and to drive it. So I did.  I had checked the fluids and noticed the radiator seemed to drop fluid, however later found that is normal pressure release to the reservoir.  I appreciated his and their help but felt put off and was growing angry.  After the fan finally arrived on February 20th nearly a month after the purchase, delays by both the parts arrival, and both the dealers and my scheduling issues the fan was finally going in.At 4:33pm I received another text stating the fan I that was in the car originally is found to be operational and I could return it. He also stated “…my guy says it is electric if you want him to trace it, it will be $150 labor, also says the front (cooling) fans are working…”I simply replied “Needs to be fixed.”“Are you able to pay that today?” he said, knowing I had mentioned when I dropped the car off I was still broke and needed to take my trip to Denver and needed heat and defroster working, there were storms imminent.So I replied with the Lemon Law via picture of the page in the dealers contract and my signature, had found this a few days before bracing for conflict.(see attached if photo is not present)Retail Installment Contract-AZ, page 1 of 6:Arizona Used Motor Vehicle WarrantyThis section applies to used vehicles only. The Seller hereby warrants that this Vehicle will be fit for ordinary purposes for which the Vehicle is used for 15 days or 500 miles after delivery, whichever is earlier, except with regard to particular defects disclosed on the first page of this agreement. You (the purchaser) will have to pay $25.00 for each of the first two repairs if the warranty is violated. Sign here only if the dealer told you that this vehicle has the following problem(s) and you agree to buy the Vehicle on those terms:Listed 1,2,3.  Left blank, there were no disclosed issues…Dealer required signature noted with the blue X.I also stated, “I believe we are going to continue to have issues.” Meaning I expect this to be taken seriously.  “I notified you within 24 hours of the issue and 48 hours of delivery, gave you Kia’s inspection to review or dispute.” Increasing in frustration and not feeling heard, “If I need to speak to a manager, let’s make this happen, please.” I texted.He immediately replied, “The warranty has to do with safety and drivability, you can either pay to have it fixed here or take it somewhere else and pay them to fix it because the repair impacts neither.”Already exhausted by the argument I stated I would be by the pick up the car and I would like to have an amiable conversation with the General Manager. He quickly replied he is not available he was in Vegas till the following Monday.I agreed to cancel my trip to meet with the General Manager and picked up the car.  On Monday I requested to speak to the general manager at 7:46am with no reply.  I called and left a message for him on Monday and on Tuesday with no returned call.  On Monday the 23rd, I also generated a notarized letter to the dealer, lender and arbitration legal service noting the active complaint, and demanding cancellation of the GAP insurance and Arbitration Agreement.On Wednesday February 25th, [redacted] (interpreted from handwritten print) signed for both certified letters seen below or attached.Also on Wednesday I decided to make other vehicle arrangements at my own cost because with no defrost or heat the road trip to Colorado would not be possible.  It was snowing in northern Arizona, New Mexico and Colorado at the time.All Communication at this point had been face to face, phone calls or text messages, again with no returned calls from management.On March 2nd, 2015 I received an email in my SPAM folder, and also important to not this was not a regularly monitored email, found only on my original loan application. I had never communicated with the dealer in from this account. It was not in the certified letter text message or in any voice message or conversations.The email thanked me for my letter, stated they were willing to help with conditions not compliant with the Arizona Lemon Law provisions.  I will attach this email chain for open interpretation.Finally, to date, April 2nd 2015, the situation is not resolved.  Due to delay tactics and now debate that the time has expired they are offering to repair the car at $20 per hour and parts will be in question as well.  After speaking with the [redacted]’s office, a active complaint is being processed.  The AG’s office specifically clarified an open repair, not completely repaired to the buyer satisfaction is in no question entitled to repair or a full refund.  Repair’s are limited to $25 per repair up to $50 and or refund of the purchase price. The sole exception is if I have signed and released the dealer of any specific damage or repair item, which I have not. The time limit is for reporting of the issue and not time of resolve.The [redacted]’s office queue for case review is quite lengthy at this time, hence my direct communication with the dealer and through the Revdex.com.I require the repairs be complete and at no further charge. I believe do to they have an obligation to communicate directly with me and not sending an email to respond to a Certified Mail, complaining I am delaying, when I too have to make a living and do not have unlimited time to pursue an issue clearly protected by Arizona Statute.  Further, due to the manipulation of my ignorance of the statute (ARS 44-1267) the allowed me to order parts and constantly tried to get me to pay for the labor in one form or another, I expect to be reimbursed for the parts less the allowed $25 twice totaling $50 or refund the entire purchase price to me and the lender.These terms are specifically dictated in the statute and fair to ALL PARTIES.Thank you for your time and specific consideration.Regards,[redacted]

After what you guys have done for me and my family I had to give you guys a review. Its me [redacted], who bought the 2007 dodge durango from you all, in particular, I dealt with Jordan. First of, I'm a single mother of 4 children whose other half passed away 2 years ago. We have been need of a vehicle especially after my vehicle just took a dump on us. Jordan assured me with my $500 down he would do everything in his power to get me approved for a suv, which suited to our needs. I didn't believe his optimism on the phone initially because every other dealership has lied to me and turned me down. When I arrived at car land, I was greeted with only smiles. To make it short, Jordan got me approved for this wonderful durango which both me and my kids adore. I couldn't believe you guys actually made it happen for us. So thank you once again for everything you guys have done.

I went to Carland today to buy a Mercedes Benz E350. Soon as I got there I was checking the car out when one of the dealers approached me. He asked me what I was doing and I told him I was interested in the car. He immediately told me to follow him in the office. While in the office he started his paper work so I told him I wasn't interested in financing and that I wanted to pay cash for the car but I would like to check the car out first. He asked if I have insurance I said yes so he told me to go wait by the car. While I was out waiting for him he never came out he instead told my wife that it was too hot for him to go outside. When I went back inside to figure out why he didn't follow me outside, after sending me out there he said "it was too hot". I was deeply disheartened by the lack of professionalism, and all honestly disrespect they showed to my wife and I. So I walked away without buying the car, and I committed to share the experience I received at Carland to everyone I know and come across about the service I received.

[redacted] attempted to purchase a vehicle form [redacted]. Unfortunatley [redacted] provided false information regarding his employment. Mr. [redacted] stated he was currently employed at the [redacted] company but was actually not. The bank doing his financing discovered that he wasn't...

currently employed and rejected his loan. [redacted], has been able to obtain a new approval for Mr. [redacted] but the approval requires additional down payment. Mr. [redacted] has agreed to provide this additional down payment after 01-15-2015 and come pick his new car up.

The customer put $500 down not $1400. The dealership was contributing $900 to help reduce the amount of the loan. Furthermore, the customer signed a non-refundable receipt. The reason the deposit is non-refundable is due to the customer taking delivery of the vehicle. The dealership has costs...

associated with that. Delivery detail $109. Gas $40. Registration $207. We purchased insurance for the customer $158. These costs can't be recovered by the dealership. The dealership acted upon the customers request to return the vehicle. The customer could have kept the vehicle. The customer stated his co-signers father didn't want the co-signer assisting with the loan and that is why the vehicle needed to be returned. Thank you,[redacted]

Carland repaired the motor on the [redacted]. The motor didn't need to be replaced but internal parts of the top half of the motor needed replaced and they are new. Carland never changed the bumper. This wouldn't be cost effective. The vehicle is a diamond white color that changes over time due to sun...

fade. The bumper is slightly different than some other panels but those panels are slightly different from the others as well. This is common with the diamond white paint. We offered in good faith to blend the paint and match the bumper up. Carland repaired the vehicle and offered to fix the customers other concern. I am not sure what else we can do to make this customer satisfied. We will continue to reach out the customer and try to resolve his concerns. ThanksCarland Auto

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In response to the comments from the dealer through the Revdex.com resolution services:I purchase a vehicle as is from Carland on January 26th 2015 after taking the car on a one mile test drive. It had been cleaned up and prepared for sale, noting it smelled like engine cleaner and other products but  assuming those items would fake and burn off the engine and otherwise. I picked up the car the next day on January 27th, 2015 due to the fact I had a second vehicle and required and wheel alignment and oil change. The next day (January 28th) the salesman text messaged me requesting I call to do an interview with the lender confirming terms and the loan details so it would fund and I did so immediately, but also commenting, “there is an aggressive odor either related to the cooling system or the HVAC, hoping I could figure it out.”  I requested information on what work the dealer had done to the vehicle during reconditioning process, in hope the cabin filter or something simple may have too much cleaner on it. He said he would check, but never responded.  Knowing I bought the vehicle as is but unaware of Arizona’s Lemon Law, ARS 44-1267, and only after the A/C system failing on only the 2nd day I drove the car, I decided to take it to a Kia dealer for an inspection. On February 2nd the vehicle was inspected by [redacted]’s service department and they found the radiator had a crack that was releasing coolant into the engine compartment and needed replacing. They also suggested the A/C problem was the Fan motor was not coming on but the compressor did test correctly and was limited to the A/C electrical system.[redacted]’s estimate included replacing the fan blower motor, resistor and fan blower harness. They suggested the harness is often damaged when the system is burnt out, and it and the resistor should be replaced but I may choose to replace only the fan if necessary.  The estimate for all the repairs was $2400 and I did not purchase, nor offered a warranty since the car had over 137,000 miles at purchase.While in the lobby at the Kia dealership I goggled parts for the car and found a radiator and the fan motor significantly less expensive than dealer quoted pricing.Immediately after leaving the Kia dealer (still February 2nd, 2015) I returned to Carland and was greeted by my salesman. I told him I know I was and owner (meaning I assumed I could not return the car) but I could not afford the repairs required on the car I purchased since the $1000 was maximum down I could afford to make the car deal.After discussing Kia’s findings and asking to see the radiator split, he took the Kia paperwork to the back after I asked for help. I told him he can have his people inspect the car but he said Kia knows what they are doing and upon his return he asked me what I would like them to do.  Again, I was not yet aware of the Lemon Law provisions and therefore said any help they can offer would be hugely appreciated.  I told him I found the parts online for less than 50% of dealer cost and could borrow some money to get them if they help with the labor.[redacted] implied the damage might be limited to the HVAC fan blower motor and the other items might be taxed but working so since I did not have the money to order the other items at my cost, I asked them to exchange the radiator and fan blower motor.They quickly agreed to help with the labor implying I could make payments on the labor which at the time seemed fair.  I could not drive the vehicle in fear of damaging the engine.  On February 7th the radiator arrived and was still waiting on the fan blower motor.On February 10th when arranging the appointment for the labor/install they needed the parts, a day to get the repairs done and they would get me a huge discount on the labor. Again, I still was unaware of my rights under the Arizona Lemon Law.  I simple reminded him they had implied they would take care of the labor and asked for options.He replied “We want you on the road, we can figure that out whenever, just get it here when you have the parts.”Later that day the box from LKQ arrived with the wrong part. I contacted LKQ and they shipped another fan motor to me, then text messaged the salesman letting him know I would not have the fan blower motor but stating, “let’s get the radiator handled. Help me out there and I’ll take care of the A/C / Heater fan when it gets here. He agreed and had me bring in the car at 9:00am the next day. I did reschedule a day later. While the car was at the dealer (February 13th, 2015) with the radiator I did confirm they would still fix the A/C fan when the parts arrived.Friday night at dinner with friends, someone mentioned a news story on KPHO and told me to call the [redacted]’s office, he told me there is a lemon law that protects owners of used vehicles that have issues not disclosed at sale  regardless if it is intentional or not.On Saturday morning I Googled both the AG’s office and the news story, ([redacted] ) Starting to understand my rights but not be combative with the dealer I requested they return the radiator to me just in case, which I still have in my possession, concerned there was the possibility I might have issue with the dealers continued assistance completely resolving these issues. We also made arrangements to get the car in next week expecting the fan motor.  Scheduling was becoming a problem and I requested the first call from a manager which never called.  I had concerns the radiator cooling fans might not be connected and was not driving the car to prevent engine damage so I dropped it in for another look.  The salesman said all is good and to drive it. So I did.  I had checked the fluids and noticed the radiator seemed to drop fluid, however later found that is normal pressure release to the reservoir.  I appreciated his and their help but felt put off and was growing angry.  After the fan finally arrived on February 20th nearly a month after the purchase, delays by both the parts arrival, and both the dealers and my scheduling issues the fan was finally going in.At 4:33pm I received another text stating the fan I that was in the car originally is found to be operational and I could return it. He also stated “…my guy says it is electric if you want him to trace it, it will be $150 labor, also says the front (cooling) fans are working…”I simply replied “Needs to be fixed.”“Are you able to pay that today?” he said, knowing I had mentioned when I dropped the car off I was still broke and needed to take my trip to Denver and needed heat and defroster working, there were storms imminent.So I replied with the Lemon Law via picture of the page in the dealers contract and my signature, had found this a few days before bracing for conflict.(see attached if photo is not present)Retail Installment Contract-AZ, page 1 of 6:Arizona Used Motor Vehicle WarrantyThis section applies to used vehicles only. The Seller hereby warrants that this Vehicle will be fit for ordinary purposes for which the Vehicle is used for 15 days or 500 miles after delivery, whichever is earlier, except with regard to particular defects disclosed on the first page of this agreement. You (the purchaser) will have to pay $25.00 for each of the first two repairs if the warranty is violated. Sign here only if the dealer told you that this vehicle has the following problem(s) and you agree to buy the Vehicle on those terms:Listed 1,2,3.  Left blank, there were no disclosed issues…Dealer required signature noted with the blue X.I also stated, “I believe we are going to continue to have issues.” Meaning I expect this to be taken seriously.  “I notified you within 24 hours of the issue and 48 hours of delivery, gave you Kia’s inspection to review or dispute.” Increasing in frustration and not feeling heard, “If I need to speak to a manager, let’s make this happen, please.” I texted.He immediately replied, “The warranty has to do with safety and drivability, you can either pay to have it fixed here or take it somewhere else and pay them to fix it because the repair impacts neither.”Already exhausted by the argument I stated I would be by the pick up the car and I would like to have an amiable conversation with the General Manager. He quickly replied he is not available he was in Vegas till the following Monday.I agreed to cancel my trip to meet with the General Manager and picked up the car.  On Monday I requested to speak to the general manager at 7:46am with no reply.  I called and left a message for him on Monday and on Tuesday with no returned call.  On Monday the 23rd, I also generated a notarized letter to the dealer, lender and arbitration legal service noting the active complaint, and demanding cancellation of the GAP insurance and Arbitration Agreement.On Wednesday February 25th, [redacted] (interpreted from handwritten print) signed for both certified letters seen below or attached.Also on Wednesday I decided to make other vehicle arrangements at my own cost because with no defrost or heat the road trip to Colorado would not be possible.  It was snowing in northern Arizona, New Mexico and Colorado at the time.All Communication at this point had been face to face, phone calls or text messages, again with no returned calls from management.On March 2nd, 2015 I received an email in my SPAM folder, and also important to not this was not a regularly monitored email, found only on my original loan application. I had never communicated with the dealer in from this account. It was not in the certified letter text message or in any voice message or conversations.The email thanked me for my letter, stated they were willing to help with conditions not compliant with the Arizona Lemon Law provisions.  I will attach this email chain for open interpretation.Finally, to date, April 2nd 2015, the situation is not resolved.  Due to delay tactics and now debate that the time has expired they are offering to repair the car at $20 per hour and parts will be in question as well.  After speaking with the [redacted]’s office, a active complaint is being processed.  The AG’s office specifically clarified an open repair, not completely repaired to the buyer satisfaction is in no question entitled to repair or a full refund.  Repair’s are limited to $25 per repair up to $50 and or refund of the purchase price. The sole exception is if I have signed and released the dealer of any specific damage or repair item, which I have not. The time limit is for reporting of the issue and not time of resolve.The [redacted]’s office queue for case review is quite lengthy at this time, hence my direct communication with the dealer and through the Revdex.com.I require the repairs be complete and at no further charge. I believe do to they have an obligation to communicate directly with me and not sending an email to respond to a Certified Mail, complaining I am delaying, when I too have to make a living and do not have unlimited time to pursue an issue clearly protected by Arizona Statute.  Further, due to the manipulation of my ignorance of the statute (ARS 44-1267) the allowed me to order parts and constantly tried to get me to pay for the labor in one form or another, I expect to be reimbursed for the parts less the allowed $25 twice totaling $50 or refund the entire purchase price to me and the lender.These terms are specifically dictated in the statute and fair to ALL PARTIES.Thank you for your time and specific consideration.Regards,[redacted]

I purchased a car from them and let me start off by saying I had a horrible horrible credit 3 repos one that was just taken two months prior to visiting the dealership and they were able to help me out they put me in a 2010 Chevy Impala with 80000 miles I put $1000 down and my payments were 279 a month I had tried other dealerships like cactus jacks and drive time and they wanted to put me in a 2001 PT Cruiser with 1,500 dollars down 478 a month got a way better deal with them also had a problem with the driver window 2 weeks after I bought the vehicle called salesman told them window wouldn't go up and down he told me to schedule appointment at my earliest convenience to have it looked at so I did they had the car for 3 hours but completely fixed it works great now at no charge to me with my credit situation I am completely satisfied with the outcome of visiting this dealership

I purchased a car about 2 months ago from Carland and its already breaking down. I've had to take my car about 6 times back to the dealership to get the same part fixed and I don't live in phoenix! I've been having the worst experience. I've called almost everyday of this week and I still haven't received a phone call back not even from the owner. I don't recommend this business to ANYONE!

Mr. [redacted] purchased a used car "as is." He decided to get the vehicle inspected after the purchase. A third party diagnosed the vehicle and recommended that the car have 2 items replaced. Mr [redacted] reached out to Carland and we agreed to perform the labor at no charge. During the time we worked...

on the car we realized one of the repairs requested wasn't neesed. Mr. [redacted] was returned the part that he purchased that wasn't not broken. 3 weeks went by and Mr. [redacted] contacted the dealership again wanting another item repaired. The dealership told him that he would be required to pay for some labor. Mr. [redacted] didn't want to do that. Carland will perform work on the vehicle and only charge $20 an hour to cover mechanic labor costs. This is substantially below the industry average of $90 an hour. Thank you

Went into this dealership to just look at a vehicle. The salesman convinced me I should purchase it and demanded a down-payment of $500 (Turned out it was non-refundable). While filling out the paperwork, I was having second thoughts about purchasing the vehicle. Since I was still in the office, I told the sales person I wanted to stop the deal and retrieve my down payment but the salesman insisted the sale was final. He only tried lowering the price and got me to sign a Retail Installment Contract with 24.29% APR (which is outrageous)! I did not take delivery of the car because I needed more information for them and needed to clear out personal belongings from my car. Which turned out to be a good thing. Next day when I came in to cancel the purchase because the terms were ridiculous, I was told there was no way I could get my down payment back.

By the way, I am only 18 years old and this was my first experience in buying a car and being in a dealership. This is an experience I will NEVER forget because it was HORRIBLE.

I went to Carland today to buy a Mercedes Benz E350. Soon as I got there I was checking the car out when one of the dealers approached me. He asked me what I was doing and I told him I was interested in the car. He immediately told me to follow him in the office. While in the office he started his paper work so I told him I wasn't interested in financing and that I wanted to pay cash for the car but I would like to check the car out first. He asked if I have insurance I said yes so he told me to go wait by the car. While I was out waiting for him he never came out he instead told my wife that it was too hot for him to go outside. When I went back inside to figure out why he didn't follow me outside, after sending me out there he said "it was too hot". I was deeply disheartened by the lack of professionalism, and all honestly disrespect they showed to my wife and I. So I walked away without buying the car, and I committed to share the experience I received at Carland to everyone I know and come across about the service I received.

The transaction between Carland Auto and [redacted] was sold As-is....the state required warranty is for 15 days or 500 miles. This warranty ensures the vehicle is driveable. Mr. [redacted] has driven the vehicle every day since he purchased it. In good faith Carland Auto agreed to assist Mr. [redacted] with installing some new parts he felt needed to be installed. There was no charge for the labor. Mr. [redacted] has decided after 4-6 weeks of owning the vehicle he wants additional repairs done that aren't covered by the states 15 day or 500 mile warranty. Carland Auto finds no reason why Mr. [redacted] should receive free parts and labor when nothing was promised to him. Carland Auto provides every customer with a "We-Owe" form which protects the consumer and dealership. This form details any promised work or parts. Mr. [redacted] signed this form recognizing nothing is promised or owed. Thank you,Carland Auto

Thank you for providing us with the consumer complaint. 

[redacted], purchased a vehicle from Carland Used Auto Sales on 8-5-2014. The customer took delivery and the following day mentioned the vehicle was overheating. In addition, [redacted] mentioned he had his "own" mechanic work...

on the vehicle. The mechanic [redacted] used wasn't a certified mechanic. [redacted], agreed that the vehicle should have been brought back to us so the issue could have been resolved. Even though the customer had an unqualified technician work on the vehicle we still agreed to tow the vehicle in and repair it. Once we evaluated the vehicle we could see and showed [redacted] where his mechanic had failed to properly reassemble certain hoses and clamps on the motor. The cost to repair the vehicle at that time was $600...The customer picked the vehicle up and left without paying. The customer had the vehicle for over 2 weeks and was in the process of completing his loan. The bank providing the financing spoke to the customer and the customer verified the vehicle was in good standing condition. The customer decided 3 days later to call the bank back and tell them the car was not performing properly. Once again we picked the vehicle up and inspected it. The vehicle was abandoned at a hotel. The vehicle once again had hoses disconnected and obvious signs of customer abuse. The cost to tow and repair the vehicle was $1800... This occurred after the 15 day warranty period. The customer refused to pay any of the repairs but admitted the vehicle had been tampered with. The bank at this time was not willing to extend credit anymore to [redacted]. We explained to [redacted] that the costs associated with repairing the vehicle was his responsibility. He also mentioned that he wasn't driving the vehicle and letting his friends drive it and was unaware of what they had done. Carland will refund the down-payment once the repair costs that are owed to the dealership are paid. 

Thanks

Carland

I went to Carland assuming I was going to encounter the same old used car sales experience. I was expecting low quality products and high sales pressure from people who only wanted to make a sale, I was prepared for the worst. To my surprise what I actually encountered was completely opposite of what I was expecting, and dare I say enjoyable? I went to look at the cars in the lot and was quickly approached by a sales man named Ryan. I was prepared for the suave sales pitch and was surprised when he offered his assistance with any questions I might have and pointed me in the direction I needed to be in. Never once was did he pressure a sales pitch into the conversation or try and steer me away from the cars I told him I was interested in for other, more pricey options. I found the vehicle I liked and had a great test drive with Ryan, not at all awkward like the test drives at bigger dealerships. Ryan was always very polite and pleasant, even trading jokes so I felt like I was driving with a friend and not a sales man. I ended up purchasing my vehicle and taking it home. Then about three months later there was something going on under the hood and the car wasn't working as well when I first took it home. Anticipating a difficult conversation when I called Carland back to let them know something had gone wrong with the car, I was again surprised when I was told to bring the car back in and they would have a look at it! I brought the car back and they had their mechanic shop take a look and fix the issue with no complaints! The great customer service continued when I found they even did an oil change for me for free! I dread car shopping and the never ending pressure that seems to be stigmatized along with it but that all changed when I went to Carland. From their relaxed, no pressure atmosphere to their friendly staff I can't say enough good things about them! They defiantly make you feel more valued as a customer than the bigger dealerships. I would highly recommend them for any car buyer tired of being treated like a wallet with legs instead of a person who needs a car!

Carland Auto has fixed the issue on the car. The car has been fixed since 3-8-2015. The customer hasnt picked the car up yet. The car was fixed and the customer incurred no charges at all. Other cosmetic items on the car were fixed as well as a good faith gesture. Thank you.

I purchased a 2008 Lincoln MKZ. The salesman told me the car was gone over and checked by their mechanic and everything was ok. I purchased the car in February 2016. Sinc I bought it from Cartland I had to have new brakes with rotors shaved. I had to replace wheel bearings and the transmission.

I would ever recommend this business even to my worst enemy.

Good luck if you purchase a car from them

Carland has tried several times to inspect the vehicle. The purchasers son brings the vehicle in and will not leave it and let us look at it. We attempted one time to do so and the purchasers son kept pulling fuzes out while our mechanic was starting the process of inspecting the vehicle. Carland...

asked the individual if he wanted to work on the car or did he want Carland to work on the vehicle? The purchasers son said he had been working on the car. Carland told the individual that he needed to leave the car so we could inspect it and he left again. On 2-4-16 the purchasers son came in again and still wanted his car inspected but once again he wouldn't leave it. Carland will inspect the vehicle. The purchasers son stated to us "I replaced the starter and worked on the wiring." Carland told the purchasers son who isn't a trained mechanic to stop working on the car and let us inspect it and once again he left. Carland will inspect and correct issues as long as they aren't a result of the purchasers son tampering with the vehicle. 
Thanks
Carland